how ideapreneurs take relationships beyond the contract · in different hues * as of march 2015...

Copyright © 2015 HCL Technologies Limited | www.hcltech.com1

how ideapreneurstake relationships

beyond the contract

Copyright © 2015 HCL Technologies Limited | www.hcltech.com


at USD 5.8 billion

with 104,000employees

across 31 countrieswe go wherever our relationships take us


RELATIONSHIPS COME IN DIFFERENT HUES


RELATIONSHIPS COME IN DIFFERENT HUES

* As of March 2015

HCL TECHNOLOGIES

REVENUE: USD 5.8bn Revenue: USD 1.12bn

india and emerging market focuswww.hclinfosystems.in

Technology led businesstransformation: R&D, IT Applications,

BPO, IT Infrastructure

HCL infosystemshardware, services and ict systemsintegration, computing, storage, networking, security, telecom, imaging and retail

104,184 employees 5,459 employees

global market focuswww.hcltech.com

hcl enterprise109,643employees

USD 6.92bn total revenue


service lines industries

Manufacturing

Financial Services

LSH

26.1%

33.4%

11.2%

10.4%Public services

8.4%retail & cpg

9.0%tmpe

1.5%othersBPO Services5.1%

Engineering and R&D Services18.9%

Enterprise System Integration14.2%

* As of March 2015

Industry Application Services27.3%

Infrastructure services34.5%


service lines industries

Manufacturing

Financial Services

LSH

26.1%

33.4%

11.2%

10.4%Public services

8.4%retail & cpg

9.0%tmpe

1.5%othersBPO Services5.1%

Engineering and R&D Services18.9%

Enterprise System Integration14.2%

* As of March 2015

Industry Application Services27.3%

Infrastructure services34.5%

THE SMILEIS STILL THE BEST WAY

TO MEASURE GREAtRELATIONSHIPS


Beyond growth, improving customer satisfaction

FY ‘08 FY ‘14

growth in

csat26 58.6

growth in

ebit341 mN

usd1292 mN

usd

growth in

revenue1878 mN

usd5360 mN

usd

FY14

revenue ($ bn)

eb

it (

$ m

n)

0

100

200

300

400

500

600

700

800

900

1000

1100

1300

1400

1200

0 1 2 3 4 5 6

fyo8(csat-26)

fyo9(csat-38.3)

fy10(csat-46.8) fy11

(csat-41)

fy12(csat-48.6)

fy13(csat-57.3)

fy14(csat-58.6)

NOTE: Slide shows annually updated data. Last updated June ’14.


Beyond growth, improving customer satisfaction

FY ‘08 FY ‘14

growth in

csat26 58.6

growth in

ebit341 mN

usd1292 mN

usd

growth in

revenue1878 mN

usd5360 mN

usd

FY14

revenue ($ bn)

eb

it (

$ m

n)

0

100

200

300

400

500

600

700

800

900

1000

1100

1300

1400

1200

0 1 2 3 4 5 6

fyo8(csat-26)

fyo9(csat-38.3)

fy10(csat-46.8) fy11

(csat-41)

fy12(csat-48.6)

fy13(csat-57.3)

fy14(csat-58.6)

NOTE: Slide shows annually updated data. Last updated June ’14.

CLIENT REFERENCE SCORE

Service Execution and Delivery Excellence

Account Management and governance Skill

Cultural fit

Price Competitiveness

Ability to deliver innovation and transformation

Ability to work well in an ecosysytem

Flexibility and Responsiveness

Ability to provide technical RESOURCES rapidly

Ability to resolve incidents and problems effectively

SOURCE: Forrester North America Application Wave 2014

Vertical Industry Capability

AVERAGE SCORE (2014)

4.67 4.67 4.67 5.00 4.33 4.50 4.33 4.17 5.00 4.67 4.50

5.00 5.00 4.67 5.00 3.17 4.33 3.67 4.17 4.67 4.67 4.00

4.33 5.00 4.00 4.67 4.00 5.00 4.67 4.00 4.33 4.67 3.67

5.00 4.33 3.00 4.00 3.83 4.17 3.00 2.67 4.33 4.67 4.00

4.33 4.33 4.00 4.67 2.33 3.67 3.33 3.33 4.33 3.67 3.00

5.00 5.00 4.00 4.67 3.67 4.25 4.00 4.67 4.33 4.00 4.67

5.00 5.00 4.67 4.67 4.00 4.00 4.33 3.17 4.00 4.67 4.33

4.33 4.00 4.33 4.00 3.50 4.00 4.33 3.50 4.67 3.67 3.00

5.00 5.00 4.33 5.00 4.33 4.33 4.33 4.67 5.00 4.50 4.00

4.50 4.67 4.33 4.00 3.67 4.33 5.00 4.17 4.67 4.33 3.50

4.72 4.70 4.20 4.57 3.68 4.26 4.09 3.85 4.53 4.35 3.87

AVERAGE SCORE (2011) 4.40 3.80 4.20 4.10 4.10 NF 3.90 4.10 4.30 3.60 4.00

hclaccenture

cgi

cognizant

deloitte

hpib

m

infosys

tcsw

ipro

csc

HCL Tops Forrester Apps Wave CSAT Two Years In A Row!

In a relationship, when something works like magic, you do it again


WHO SAYS OUR APPROACH IS UNIQUE


clients praise hclfor its flexibility

in managingrelationships

a big advantage iswhat the customercalls “unwritten flexibility”. hcl is

flexible in taking on smaller changes

the partnership with hcl has been

successful due to the strong relationship

between ‘the two companies’

Commitment to relationships and

employee investments make HCL

the exception to the rule

hcl invests in relationships to

develop its presence and its expertise with its clients’

challenges


there is great joywhen your efforts are acknowledged


there is great joywhen your efforts are acknowledged

Why has our relationship been successful?

For one thing, I fundamentally believe that HCL would move

heaven and earth to please CEVA. Their “Employees First” principle

shows in their drive and motivation

to get the job done.Like any partnership, it takes two to make the

relationship work. It doesn’t matter how many times you’ve done it

or how iron clad yourcontract is – it takes work. Being able

to outsource tasks to a trusted partner-HCL, frees up my resources

to work on new projects that transform the business.

Barr

y Libenson, Former CIO, Land O' Lakes

renewal rates

86%

88%

90%

92%

94%

96%

30-Jun-11

94.7%

30-Jun-13

94.0%

30-Jun-14

96.4%

30-Jun-12

95.3%

peter dew, Former CIO, CEVA Log

istics


In a relationshippeople always grow


over 90 cxosworldwide

CUSTOMER ADVISORY COUNCIL

“The HCL Customer Advisory Council is one of the few areas where I feel there is a clear return on investment on my time. It is a great example of successful knowledge sharing among IT leaders and between them as a group and one of their IT partners”.

Practicing thought leadership for strategic planning, longterm performance and growth.

TIM GRAUMANN, VP IT and CIO, Brocade

2012 AWARD WINNERmarketing excellence

Awards presented by ITSMA

2 0 1 1

Customer Advisory Council meeting in Monaco - December, 2013


Cio straight talk

Cio straight talk interactive

A peer-to-peer engagement platform for global IT leaders. Channels: Magazines, Events, Webcasts, LinkedIn community and Twitter.

Cio straight talk LIVE

OVER 5000IT LEADERSENGAGED

ACROSSCHANNELS

A community with over 1200 members on

marketing excellenceAwards presented by ITSMA

2 0 1 3

October, 2013, Helsinki


great relationshipsare alwaystalked about


Named one of the world’s most

influential companies,along with the likes of

Facebook, 3M, Microsoft and Google.

HCL wins CNBC-TV18's India

Business Leader Award for

Outstanding Company of the

Year.business week

Joins this esteemed line-up from a list of

1073 Asian companies (with a revenue or

market capitalization of $3 Bn).

ASIA’S FAB 50 COMPANIES awardFOR 5 CONSECUTIVE YEARS


GREATRelationships

ALWAYS rest onSTRONG beliefs


Operating with a leadership model that in many ways inverts the pyramid of organizational hierarchy.

Aligning to the business needs of the client, to proactively add value to their business.

employeesFIRST

Maintaining the highest standards of ethics and integrity in our professional and personal lives.

valuecentricity

TRUSTTRANSPARENCYFLEXIBILITY


“A breeding ground for entrepreneurial talent”. Their study reveals that HCL has produced 100 CEOs in a 30-year span.

we don’t hold anyone to contracts.because finally companies don’t do business with companies.people do business with people.- Shiv Nadar on CNBC.

the first ideapreneur

HCL starts in the proverbial garage. Shiv Nadar always believed in growing the company by creating replicas, which further create replicas. This encouraged individual businesses to spin-off as separate companies. The best business plans are funded, making HCL a breeding ground for entrepreneurs.


for InnovationSystem

Managementaward

ideapreneurs ideas ideas21696 39181 12194 $863.6 mn

ideas ideapreneurs ideas*1950 *4902 *61 *4 mad

involved in idea generation

entries received converted into films

ITSM Gold Blue Print, Customer Onboarding,

MyCloud Platform, Alt AD

engaged across hcl

generated tillmarch, 2015

implemented

value delivered

ideas

*Cumulative of 4 seasons*Result announced

2011 AWARD WINNER

E V E R Y a d d s va l u e

E V E R Y M A K E S A D I F F E R E N C E

mad jam


RELATIONSHIPSTAKE US BEYOND COMPETITION


COMPETITIVE BENCHMARKING STUDY (Combined)

Forrester Wave for North American Applications Outsourcing Services, Q1 2014

IDC MarketScape for Mobile Application Development, Testing, Management,

and Infrastructure (mADTMI) Services Market

Gartner Magic Quadrant for Communications Outsourcing and Professional Services

DC MarketScape for Worldwide Datacenter Transformation Consulting and Implementation Services, 2014

The Forrester Wave™: Global Infrastructure Outsourcing, Q1 2015

Everest Group PEAK Matrix for Life Sciences IT Outsourcing (ITO) Service Providers' Assessment, 2014

Everest Group PEAK Matrix for Healthcare Payer IT Outsourcing (ITO) Service Providers' Assessment

Everest Group PEAK Matrix for European Banking IT Outsourcing Service Providers' Assessment, 2014

Everest Group PEAK Matrix for Insurance IT Outsourcing (ITO) Service Providers' Assessment

IDC MarketScape for Worldwide Cloud Professional Services, 2014, Vendor Assessment

leaders visionaries strong performers major players challengers major contenders

major contenders & star performers leaders & star performers

HCL leads in recent competitive benchmarking studies

hcl tcs infosys wipro cts ibm accenture others


traditional it

application support and maintenance (asm)Ticket resolution focused, non-consultative

with limited flexibility and visibility.

it infrastructure outsourcingStandalone application silos limited by low flexibility,

cost inefficiency and security threats.

business process outsourcingFixed cost based non-integrated IT and

business services.

engineering outsourcing servicesComplementary product and platform engineering.

Traditional System IntegrationIntegration of IT subsystems into one

monolithic system which can interact with one another.

digital marketing operationsROMI (Return on Marketing Investment) aligned,

cost-effective services to enable CMOswith technology for marketing operations.

alt asmProactive workload reduction while impacting business performance.

enterprise of the futureFlexible, cost effective and secure Next Generation IT Infrastructure to maximize workforce productivity.

enterprise function as a serviceCreating an Extended Enterprise Function for business operations cost reduction.

ip monetizationProduct innovation using outcome based models.

digital systems integrationSeamless integration enabling better decisions, intuitive products and services, and better throughput time across the value chain.

zcmoThe strategic partner to the CMO enabling them to be omnipresent across zero moments.

hcl’s alternative propositions

ipmonetization


hcl’s radical approach in application management for the next generation outsourcer

Guaranteed 30% + cost reduction using the Lean ASM framework, HCL’s gold standard for ASM.

Improved service quality with scientific management of the IT landscape using PRIZM .

Proactive incident and problem management through prebuilt self-healing solutions.

Increased efficiency with cross/upskilling through the business aligned target operating model.

Significant TCO reduction through self-fundedAPO and Shift-To-Cloud.

Business disruption free transitionusing ASSET*-demonstrated in over100 engagements.

Proven multi-vendor management framework for increased collaboration through scientific processes.

Engagement visibility and transparency throughco-managed IT.

Business aligned IT through business process toIT landscape linkage enabled by PRIZM .

Proactive value creation through the Value Portaland the Transformation Board.

Impacting business KPIs through business processKPI monitoring through ProVantage .

Flexibility in engagement and delivery throughHCL’s flexible staffing model.

tm

tm

tm

tm

asset

priZm™

asset

A hosted web based portfolio management tool that enables the process of asset portfolio management and optimization

HCL’s integrated end to end transition framework enabling business disruption free service transition

and mitigating operational risks

CREATING AN INCIDENT FREE ASM While impacting business performance

multi-vendor

governance


building the enterprise of the future

Security, Flexibility & Agility through methods such as Office 365 and Compatibility On-Demand.

Saving costs on Mobility and pay as per usage.

Providing Liquid Infrastructurebased on Cloud (ease ofdeployment and reallocation).

Bring Your Own App (BYOA)Future of BYOD with AUP(Acceptable Usage Policy).

User Profile constructs to allow different degree offreedom for various user types.

Empowering Your Employees to bring Consumer Electronic Level UX.

Multi-Platform support for a seamless hybrid solution.

Minimizing hardware additionsstreamlining operations and bottlenecks.

Collaborating technologies across boundaries (cross-platform integration with Cisco, etc).

EnterpriseVoice over

MS Lync

Bring YourOwn Device

(BYOD)

NextGenerationData Center


HCL’s Enterprise Function as a Service OfferingCreating an Extended Enterprise Function for business operations cost reduction

PAYMENTS

enterprisefunction as aservice

business ops transformation

it standardization

platform transformation

infrastructure consolidation

Client’s Existing IT Organization

By functionionally aligning IT & operations using EFaaS, HCL can deliver 20-25% reduction in Business Operations Cost for the Functions

integrated enterprisefunction services

sharedservices/

utilitycreation

best-in- class

partnerships

flexiblemanagement

models

innovativecommercialconstructs

5 Key Levers

extended enterprise it organisations

Business functions

service lines

CORPORATE BANKING

INVESTMENT BANKING

RETAIL BANKING

PRIVATE BANKING

ENTERPRISE FUNCTIONS

customapplications

infrastructure services

enterpriseapplication

business processes

datamanagement

- finance

- procurement

- risk

- legal and compliance

- hr


product innovationjt.itprogram

businessmodel

product adoption

FLSL / SLU PracticeInvestments

contractual

beyond the contract

market innovation

value creation

productized services

Innovation as part of the ContractJoint Product Organization: revenues and profits (or losses) incurred by the product are shared by HCL and the product owner. We call it the risk-reward model. 50+ patents filed - 12 patents are now products (Mobile NMS, cashless banking). Innovation as a Business ModelRe-engineering existing Products for different revenue streams (emerging markets, value engineering, frugal engineering) for customers in medical devices, consumer electronics, etc.

Innovation as a ProcessFocus around feature enhancement and customer value creation in existing products. 1250+ patents filed with top engineering companies in telecom and office automation.

Innovation - Beyond the Contract250+ Strong team of domain experts for developing IP 20+ solutions being offered across industries. Focused on: ACCELERATION, VALUE AND TECHNOLOGY in “engineering experiences”.

acceleration

value

Innovation Contractual and Beyond the Contract

ip monetization

technology

ipmonetization


HCL’s DSI Ecosystem to Transform Your Organization to a Digital Enterprise

digital discoverytool set

da

ta l

an

ds

ca

pe

tr

an

sfo

rm

at

ion

Enterprise discovery framework

digitalassessment

tool

EDF

dat

offerings

data fabric

Application Modernization

Digital Transformation

tools/IPs

partners

outcome

Big data analytics | Customer/ Marketing analytics | AML/ Fraud analytics | Operations research

Architecture Assessment Framework

XPRESS™ Migrate Framework

Bespoke: CSC (ACE) | PaaS: Azure, Force.com SAP, Oracle, Microsoft SFDC

TCO Reduction IT ready for change Minimized Disruption/ Increased flexibility

Architecture Assessment Framework MTaaS

New Apps & Platform based App Development Cloud App Enablement

Smarter CommerceDashboard

Unified Analytics

ReportFactory Retail Connect iLine iPOS mSAM

integration/middleware

verticalsolutions

multi-channele-commerce

disruptivetechnologies

bi,analyticsbig data

Decision Impact Single version of truth

ActionableInsights

Tibco,Infor Microstrategy, SAS, Tibco,Tableau, Palanltir

pr

oc

es

s l

an

ds

ca

pe

tr

an

sfo

rm

at

ion

Veeva, Cisco, IBM – Unica, Ariba

Revenue Impact Business FunctionEfficiency

Customer Delight

IBM-Kenexa, SAP-Hybris, Demandware

Perfecto, Mobile Iron, Cisco, Citrix, Jive Software, Futura

offerings

tools/IPs

partners

outcome

legacy modernization cloud enablementCommercial Enablement

Mobile App Development | Enterprise Mobility | Scaled Innovation Offerings


HCL’s zCMO™Strategic partner to the CMO in the zero moment

customer insight command center

predictive analytics modeling

reporting and visualizations

single view of data

corporate listening office

integrated analytics multi-channel hub

multi-channel community relationship

commerce (payment, monetization)

multi-channel content distribution

campaign automation

channel creation (web, mobile etc.)

content rendition

content rendition and management

cONTENT platform

CAMPAIGN


relationshipscome with

responsibilities


Dedicated towards giving modern art the status and recognition it deserves

Ranked amongst India's top 10 private engineering colleges

Nurtures talented and underprivileged children from the rural areas

A technology-based educational intervention program for government primary schools envisioning the eradication of illiteracy

A 300 acre multi-disciplinaryresearch-oriented university

A K-12 education initiative to educate students and nurture future leaders

RURAL (K - 12) URBAN (K - 12 & ART)

The largest transparent private foundation for education in emerging nations

URBAN/RURAL (HIGHER EDUCATION)

ROSHNI NADAR MALHOTRA HONORED WITH THE TITLE OF NDTV INDIAN OF THE YEAR 2014 – INDIA’S FUTURE IN THE PHILANTHROPY CATEGORY

Shiv Nadar honored with the ICSI Lifetime achievement award

Shiv Nadar honored with the 2013 BNP Paribas Grand Prize for Individual Philanthropy


Won the prestigious Asia-Pacific Enterprise Leadership Awards (APELA) 2013 for Corporate Social Responsibility (CSR).

Workforce Diversity

The only Indian Company on the Honor Roll of the

UN-WEP (Women Empowerment) Leadership Awards 2013

96 nationalities

24% women in the global workforce

ecosystem impact

Green data centers saved up to 25% more energy

Water reduction up by 6.1%

300% increase in biomass based energy procurement

Received a CDP score of 70, which is 21 points higher than

the average across industries

Ranked 5th among the 300 companies evaluated for carbon management in BRICS region by the Environmental Investment Organization (EIO)

communitydevelopment

communitygiving

advocacy

POWER OF

HCL Power of One and Council for Social Change (CSC) volunteers inspire customers and orient them towards reaching out to communities

( all incremental figures measured against FY 12 )

Customers contribute by visiting project sites, providing monetary

support and by donating learning materials such as books, computers,

stationery, and also clothes and food

Over 45+ customers directly involved in community outreach programs

1,46,724 beneficiaries and counting

Won the Asia-Pacific enterprise leadership

38000+ HCLites contribute Re. 1 every day and HCL Tech matches

this contribution


Won the prestigious Asia-Pacific Enterprise Leadership Awards (APELA) 2013 for Corporate Social Responsibility (CSR).

Workforce Diversity

The only Indian Company on the Honor Roll of the

UN-WEP (Women Empowerment) Leadership Awards 2013

96 nationalities

24% women in the global workforce

ecosystem impact

Green data centers saved up to 25% more energy

Water reduction up by 6.1%

300% increase in biomass based energy procurement

Received a CDP score of 70, which is 21 points higher than

the average across industries

Ranked 5th among the 300 companies evaluated for carbon management in BRICS region by the Environmental Investment Organization (EIO)

communitydevelopment

communitygiving

advocacy

POWER OF

HCL Power of One and Council for Social Change (CSC) volunteers inspire customers and orient them towards reaching out to communities

( all incremental figures measured against FY 12 )

Customers contribute by visiting project sites, providing monetary

support and by donating learning materials such as books, computers,

stationery, and also clothes and food

Over 45+ customers directly involved in community outreach programs

1,46,724 beneficiaries and counting

Won the Asia-Pacific enterprise leadership

38000+ HCLites contribute Re. 1 every day and HCL Tech matches

this contribution

TM

between the lines of a contract and you will see room for a relationship. It is this relationship that makes us, Ideapreneurs, push the envelope, burn the midnight oil and see beyond the clauses A, B and C.

In such a relationship you’ll find interactions with trust, transparency and flexibility. Because, you see, a relationship is not just about a first party and a second party signing a deal on pieces of paper. It’s about people coming together to create ideas, value and sometimes even history.

www.hcltech.com

Read carefully

Hello there! I am an Ideapreneur. I believe that sustainable business outcomes are driven by relationships nurtured through values like trust, transparency and flexibility. I respect the contract, but believe in going beyond through collaboration, applied innovation and new generation partnership models that put your interest above everything else. Right now 105,000 Ideapreneurs are in a Relationship Beyond the Contract™ with 500 customers in 31 countries. How can I help you?

how ideapreneurs take relationships beyond the contract · in different hues * as of march 2015...

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