how gpsgoaltrak embeds 70-20-10
TRANSCRIPT
How we Embed 70:20:10
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What is the 70:20:10 Model ?
The 70:20:10 model is the optimal model for Learning and Development.
It makes intuitive sense. Most of what employees learn, they learn on-
the-job during the course of doing their work—that is where they face
real challenges, make decisions and spend most of their time. A smaller
percentage comes from coaching, stretch assignments and peer-to-peer
or social learning. Formal training is the smallest fraction, however, this
should not be underestimated, as when the learning is applied on the job
and supported through effective coaching, it is highly effective. In a
nutshell, the 70:20:10 model is a holistic way to optimise outcomes . Various authors are cited as the originators of this model. *
❖ The 70 - Experiential/Experience - learning and developing through day-today
tasks, challenges and practice
❖ The 20 - Social/Exposure - learning and developing with and through others from
coaching, exploiting personal networks and other collaborative and co-operative
actions
❖ The 10 - Formal/Education - learning and developing through structured courses
and programs
*McCall, Lombardo, and Morrison at the Centre for Creative Leadership and author Charles Jennings
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Nice Theory - How do we make it happen?
We believe that a person’s environment dictates their performance.
’Real’ learning occurs as a consequence of interaction with our
environment. We have created a proven virtual performance environment
– GPSgoaltrak - which we’ve designed for virtual teams.
The term virtual teams refers to real teams that, for the most part, are
geographically distributed and work together supported by
communication technology – for example e-mail, phone, video and social
networks.
How does GPSgoaltrak make 70:20:10 happen?
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Our frequent goal setting
methodology and ful ly
mobile system increases
accountability, alignment
and achievement on the job
Our integrated 121 GoalChat
feature helps team leaders be
present and effective coaches.
Our TeamChat area will help
people learn from each other
Our bite-sized learning
library makes it easy for
the team leader to send
the right learning nuggets
at the point of need
70% 20% 10%
Key Steps - how it works
The 70
As each virtual team member regularly input their goals
into GPSgoaltrak, they then have to work out how to
achieve each goal. In doing so, this creates accountability
for them to apply or find the best way to succeed. By
setting high quality, outcome and KPI based goals, which are shared with
their manager, this increases commitment and they become more
focused on the ‘How’ as they strive and learn how to solve problems. This
fits into the 70% slice of the model.
The 20
In GPSgoaltrak, virtual team members receive regular
coaching comments in Goalchat from their team leader. This
enables the leader to be ‘present’ in the virtual environment,
giving recognition and feedback to people as needed. The
system enables immediate response or, makes it possible for responses to
be picked up at a time suited to both parties when course correction can
be taken or wins celebrated.
In TeamChat, the peer group can share their experiences, swap best
practices and provide encouragement. Sharing of learnings increases
synergy, promotes a sense of belonging and provides a critical support
system. In this way GPSgoaltrak enables Social Learning, which is a
growing trend due to its effectiveness – especially for virtual teams.
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The 10
Formal and more structured Learning is delivered via
bitesized videos and articles from the GPSgoaltrak library.
We can also upload or create bitesized learning content for
clients - tailored to their company needs. This feature
makes it quick and easy for team leaders to send relevant
learning nuggets to their team members when they spot what people are
aiming to achieve in their goals. Team leaders can deliver learning at the
speed of business and at the point of need to help team members win
and achieve their goals. Leaders can follow up to check that learnings
have been applied on the job and offer coaching or advice as needed.
GPSgoaltrak can also play a key role in transferring learnings from
workshop to workplace by facilitating structured Manager and peer support
to reinforce the new skills and behaviours learnt on formal training
courses.
Evidence of the Benefits
Working with one of the largest Retailers in the USA, our
challenge was to embed new skills and desired behaviours
in frontline store staff to engage, delight and increase sales.
The team leaders and team members were dotted across
the map in different store locations. We piloted our virtual performance
environment , coaching approach and goal-setting system over a period
of 3 months. The results surprised us all. We saw sales to key customers
grow by 30% which is why our approach and system is being rolled out
coast to coast across America.
Contact: Richard Davies [email protected] +44 7771 943 008
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