how enbw uses crowdsourcing to lower costs & accelerate processes
TRANSCRIPT
How EnBW Uses Crowdsourcing to Lower Costs & Accelerate Processes
*as of Apr 2012
500,000 Workers;190+ Countries*
Amazon Mechanical Turk Provides Access to Human Capacity
Provides access to an on-demand, global workforce quickly
and securely
Utilize the crowd to manage peak
periods and reduce operational costs
Offers the Crowd a Marketplace for Work
Amazon Providesthe Infrastructure
Technology Partners ServeTasks/Work to Crowd Workers
Connects Work Tasks with Crowd Workers
TIS is more than an Amazon Technology Partner
PUBLICLY TRADED
ESTABLISHED
KEY MARKETS
INNOVATION
GLOBAL FOOTPRINT
SOLUTIONS
ACCOLADES
Founded in 1991; Stable and reliable; Over 24 years in business and growing market share
Financial security; Steady growth rate; Traded on NASDAQ (TISA)
Key regions in US, EMEA, APAC; Vertical focus includes Financial Institutions, BPOs, Public Sector, Government
Commitment to continuous investment in R&D; Technology innovations in mobile, cloud and crowdsourcing offerings
Direct presence in 15 countries; Established worldwide partner network; Customer installations in 40+ countries
Best practice solution provider of intelligent document recognition and advanced data capture; Simplifies & automates businesses processes
Named multi-channel capture leader by Forrester & Gartner; Best of IT Innovation 2015 awards winner; 2014 Mobile Innovations Award winner
Banking Insurance Health Care Government Energy & Utilities Logistics Postal Retail BPOs
TIS offers Crowdsourcing as an Innovative Way to Handle Exceptions or Perform Manual Validation
Recognize
TIS Crowdsourcing Solution Wins 2014 Innovation Award
›Long-time customer of TIS’ content processing solutions
›Products: Electricity – Gas – Energy and environmental services
›Employees: 20,000
›Turnover: 19 billion €
›Challenge: Seek out technical alternatives to reduce IT and processing costs without compromising company security or client anonymity
›Customers: 5,5 million
›Locations: 15
Can we use Crowdsourcingfor service digitization?
Physical paper documents
Important text parts areextracted and provided
for the succession process.
The text is converted into machine readable
text by OCR.
Scanning PreparationSorting Mailroom OCR
Crowdsourcing - The new catchword in the realm of web 2.0
Plausibility checks
Manual correction Validation Export SAP
Data integration to SAP and other IT systemsThe most cost critical
part of the process
Leveraging Amazon Mechanical Turk‘sHuman OCR
A Returning Reason Endorsement (validation from the crowd) as seen on the Amazon Mechanical Turk Web Platform
~500,000 Crowd Workers
waiting for a HIT…
In the background...
›Solution: Send document-centric tasks to crowd workers for validation through a series of pilot projects with TIS’ eFLOW CrowdBridge
›Outcome: Lowered processing costs and achieved higher STP rates; Continue with crowdsourcing, expand to other departments
Enabling 100% Straight-Through Processing
Crowdsourcing allows EnBW to: Adjust resources to actual work volume Increase straight-through processingDecrease operational costs Accelerate information deliveryMaintain business agility
View the full webinar on our websitewww.topimagesystems.com
Are You Ready to Leverage the Crowd?