how does france cope with the new expectations of the citizens regarding e-health and the e-patient...
DESCRIPTION
Michèle Thonnet, adjoint au directeur, chef de la Mission pour l´informatisation du Système de Santé (MISS) au Ministère de la Santé et des Solidarités. FranceTRANSCRIPT
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How FRANCE will cope with the new expectations of the citizens regarding
e-health and Patient Record
Michèle THONNET
Mission pour l ’Informatisation du Système de Santé (MISS)
Barcelona February 2007
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Agenda Agenda Health & ICTcharacteristics of the french systempolicy, strategy and reform (1996-2006)goal, projects and objectivesroll out and current situationePMR (DMP)lessons learnedwe are part of Europe … and of the world
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Reforming the H system : a Reforming the H system : a necessity necessity ageing populationchronic diseases evolutioncitizen demands & needs transfoincreasing costs of research, equipments, examinations, treatmentpandemia expansionlack or shortage of HCPmobility of citizens & patients, …economic model
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ICT : ICT : necessarynecessary but not but not sufficientsufficient
medical informaticstelematics telemedicinee-Healthp-health connected health e-inclusion
the most visible target the eHR ...
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Visible part : an iceberg ? Visible part : an iceberg ?
techno. is attractive, speaking about is usualbut cultural changes are key– more difficult to envisage– need more time and continuous efforts– change professional exercice, patient view– reorganise the actors relationships & positions– destabilize the present « system »
team work needs exchange & sharing info….the ePMR :only a good enabler & trigger tool
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The French health system
Some characteristics
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France France and health and health systemsystem
540 000 Km2 60 M inhabitants
life expectancy : 75,2 M 82,7 W
Global Expenditure per capita 2000 €
1,7 M jobs in Healthcare
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A complex system
A multitude of actors– health insurance (compulsory complementary )– 300 000 professionals (120 000 doctors), 23 000
pharmacies , 4 000 laboratories
– 4000 hospitals, 1,1 million employees (50 000 doctors)
…with a very large autonomy
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11-- A systemA system that deserves its that deserves its appreciative appreciative rating ...rating ...
The first in the world according to WHO (2000)…
… but with important internal inequalities
– social
– geographical
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22-- aa high costhigh cost
The national expenditure of health– 148 billion €uros, 8.8% of GDP
one of most expensive among thedeveloped countriesA growth regularly stronger than the GDP
+ 5,2 % in 2001, ...Presumptions of inefficiencies– adequacy of the offer compared to the needs
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Public policies for e-health in France
Objectives of theObjectives of the authoritiesauthorities
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GovernmentGovernment’’s guideliness guidelines
To develop the assets of a policy for (public) health
By improving the overall effectiveness
policy followed by the introduction of the ICT is a variation of that
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The main goalThe main goal
Make use of ICT and Internet torationalize the healthcare system– for a healthier population
• => to improve the level and quality of care • => by controlling the costs
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Three Three types oftypes of projectsprojects
a first stage : SESAM-Vitale : (Administration)– administrative simplification for refunding health
expenses
a « corner stone » project to improve the doctor-patient relationship : (Medical)– electronic health record (EHR)
public health issue : (Information)– to manage the consequences of the availability of the
information to public (education, protection)
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Four main objectivesFour main objectives
To facilitate the continuity and the coordination of the health care :
– electronic health records :protected access and transmission
– telemedicine
To improve access to knowledge :
– online state of the art for the professionals ( KB, EBM)
– quality of e-health sites
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Four main objectives (2)Four main objectives (2)
better know the reasons for recourse andevaluate the expenditure
– piloting information systems (reorga H System)
better and quicker refunding
– administrative simplification : SESAM-Vitale
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A A continuous voluntarist strategycontinuous voluntarist strategy
important investments
an impact on the whole population
– 55 million smart cards handed over
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The rollThe roll--out out scenarioscenario
Starting point administrative simplification with SESAM-Vitale, (infrastructure needed)
… but investments need to serve the othermore general goals
Structural role of technical tools : HCP cards, Insurance cards (Vitale), Internet standards, RSS,...
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Public policies for e-health in France : about TRUST
Confidence requirement is key
Health isHealth is not anot a product like othersproduct like others
SecuringSecuring datadata confidentialityconfidentiality
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A A specific statusspecific status for for healthhealth informationinformation
The European Legislation 24 October 1995 (art 8)
– prohibits any data processing without the consent of the person– except for the data absolutely necessary to the health professional– or those related to the management of health services, required by
people exercing under professional secrecy
The french Medical Privacy Act (4 february 2002)
– transmission of personal information is authorized only between health professionals treating their mutual patients, and only with their priorconsent (article L1110-4)
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Confidentiality requirementsConfidentiality requirements
To secure release and circulation of invoices(SESAM-Vitale)
– authentification of the transmitter– signature of the person receiving benefits and the
recipient
choice of cards supports
Soon significant volume of information will circulate
necessity to invest in confidentiality
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Confidentiality requirementsConfidentiality requirements
Two key issues to deal with, for the French Government
– legislative : the Act of March 4th, 2002
– technical : smartcards, PKI, secured standardised network
Internet sites on e-health– support self-regulation between bodies involved (users,
professionals, economic actors)the project « e-health quality »
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A A technical federatortechnical federator : infrastructure : infrastructure
to exchange and share :The choice of Internet standard technologies, but protected
for / with the HCP :The Health Professional Card(CPS) – (identify), authenticate, sign, coding
for / the citizen :The recipient insurance card :– carte Vitale
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Health Professional Card Health Professional Card (CPS)(CPS)
CPS– an large roll-out ...
• over 485 000 cards rolled-out– a central role in the security of the system
• authenticate the holder of the card :– identity HCP, qualifications, conditions of exercise– « Sésame » to reach to protected informations
• electronic signature
• protecting and coding messages
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The The health insurance cardhealth insurance card
The Vitale card
– easier• identify the holder :
– 55 million cards handed out to the citizens
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Public policies for e-health in France
The The currentcurrent situationsituation
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SESAMSESAM--VitaleVitale
An increasing use :
– >80 million electronic invoices issued every month
– more than 65% of invoices
– 180 000 Professionals using the system
– a smooth and steady implementation
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The The electronic electronic Patient Patient MedicalMedical Record Record ePMRePMR . . . DMP. . . DMP
An effective way to manage patient’s continuity of health care…
… but which must offer all theguarantees of privacy
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TheThe rolerole of the of the AuthoritiesAuthorities
To support the development of the consensus
finalities, contents, control of the uses
To encourage experiments
To build up the legislative framework
To develop incentives, if necessary
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Role and vision of the Government
ThreeThree important innovations in theimportant innovations in thelawlaw for thefor the patient's rightspatient's rights
An important reform of the Health Insurance
The ePMR (DMP)
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The new The new law law : : three three important innovations important innovations
11-- Direct Direct accessaccess to to personalpersonal medicalmedicalinformations (article L1111informations (article L1111--7)7)
2 2 Securing Securing confidentialityconfidentiality (article L1110(article L1110--4)4)
3 3 RegulateRegulate by by lawlaw the the storagestorage ofof personalpersonalEHREHR (article L1111(article L1111-- 8)8)
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To enhance their developmentThe objective:
support the development of ePMR, used & shared
– information is produced by health professionals
– reviewed on line with strict conditions on the rights of access (ICT team) – of which the use (and contents?) are controled by the patient
– which are stored securely under very strict conditions byaccredited third party outside the premise of the MD (authorities)
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13 13 August August 2004 2004 Act Act DMP (DMP (ePMRePMR,...),...)
Coordination dossier ( 2007- implementation start)– no replacment of the GP dossier
Strongly linked to the « patient act »– strict security policy & mechanisms– patient control on the access
• authorised access for HCP habilited• direct access to medical data by patient
– mandatory labelisation of the storage places, which are not allowed to accesss to medical data
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Four question marks ????Four question marks ????
Optimal level of confidentiality
Identification of the patient
Control of the access by the patients
Technical options
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The objectives of the The objectives of the ePMR ePMR (DMP)(DMP)• to offer over 2007:
–the same ePMR for all, under the control of the patient
–an ePMR compliant to the law(s): improvmentof the care ‘ circuit ’, avoiding iatrogeny & redondency of examination
–with simplicity of access and usage• to allow the patient to choose his accredited
medical storage « harbour »• to support the HC professionnals in order to
populate the ePMR
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Principle Principle 1 : 1 : increase increase the the existing existing value value & & build upon experimentationbuild upon experimentation
Continuity of the approach– to build upon the outcomes of the experimentat.– to offer the same ePMR for all, useful & used– to associate all the actors to the management of
the project (including industry)
Structuration via a universal service- simplicity of access, identification, managt- Interoperability, evolutivity
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The The key factors key factors of of successsuccess
• To join forces of all the concerned actors– Appropriation & usage of the developed tools– Convergence with the existing systems– Call for projects proposals
• Cooperation with the industry– build up tools for populating easily the ePMR
(services sub contracting to the market players) • concertations with the software editors for HCP• opening to the medical storage harbour when
generalized • Cost containment
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The The approach approach ::
Offer & open an ePMR to each one who ask– create the infrastructure able to support this
Exploit all the established features from the experimentations– specifications & content, security & ergonomics issues– capitalise on the proposed organisational changes
Avoid the ‘ blank page ’ syndrome– « recovery » of the ePMR used for the experimentations– mechanisms to (automatically) populate the ePMR
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Programme control & Programme control & masteringmastering• Involvment strategy• Confirmation of the objectives
– compliant to the law(s) - simplicity– ergonomy - utility
• Master, control the follow-up of the interoperability
• Visibility on costs & budget• Respect of the announced planning• Reinforcement of the resources of the
structure in charge of (GIP DMP)
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Iden
tifi c
atio
nA
nnua
ires
Authentific
ationTables desdroits
Services de confiance uniques
ArchitecturePortail
3SVA 3
Assistance 3
Hébergeur deDMPagréé
3
Portail4
SVA 4
Assistance 4
Hébergeur deDMPagréé
4
Portail2
SVA 2
Assistance 2
Hébergeur deDMPagréé
2
Portail5
SVA 5
Assistance 5
Hébergeur deDMPagréé
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Producteurs de données
Aiguillage
donnéesmédicalement
utilesdétenues parl ’assurance
maladie
SIHRése
au
Assistancetéléphonique
Portailunique
Hébergeur
de DMP de
référence
Accueils du portail : patient PS hébergeur
Serviceuniversel
DCC LGC(PS)
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2006 2006 experimentationsexperimentations::13 13 regionsregions, 17 sites, 17 sites
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How to How to cope with cope with ee--healthhealth
Some lessons learned
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What happened so What happened so far ?far ?
Objectives & goals– unsatisfactory situation
designing a strategy : eee---Health Health Health for for for HealthHealthHealth– reform supported by politicans– need some legal framework
strongly linked to other policy regulations(health & not health) taking into account all stakeholders
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The The lessons learned so lessons learned so farfaralways more time than expected– resistance to change, « daily routine »– early adopters are not representative
always more expensive– unexpected « borderline effects »
critical mass point is not easy to reach– to be careful on incentives
do not underestimate – the existing environment– conditions & consequences of generalisation
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How to How to increase increase the chances of the chances of successsuccess
Define clear objectives
– with explicit milestones to measure progress– based on consensual indicators
Involvment of all stakeholders
– early pre - consultation / concertation
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The The accompagnying measuresaccompagnying measures
Rearrangment of existing measures
– to maximise integration of the new elements– take advantage to reorganise & optimise
(hospitals/clinics, specialists,GP, homecare)
Anticipate the needed changes– on medical care, on personal behaviour– on the HC system, on reimbursement, ...
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A A way way to to progressprogress
design an iterative process– existing adopted roadmap & context evolution
do not forget to nominate A pilotA pilotA pilot– strong coordination & clear decisions
be precise in respective roles & responsabilities
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ClearClear objectives in anobjectives in an evolvingevolving worldworld
Integrate the regional & national evolutions
avoid to focus too much on technical issues
anticipate– negative consequences of a new system or
– changing in the existing forces balance
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We We are part of Europe & of the worldare part of Europe & of the world
Take into account the evolution of the other EU M.S. and other countries
… to support citizen & patient mobility… to be « compliant » with other systems… to anticipate their potential impact on national (& regional ) HC system
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Keep European and Keep European and open on the worldopen on the world
improve & facilitate the the use ofuse of european & international standards
give no long term agreement to proprietary products
be present on international arena to anticipate changes
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The The keykey basic componentsbasic components
Will & cooperation of all actors (citizen, govt, patient, HCP, hosp., insurer, industry,daily used added value servicesstandardised shared mutual services on– security (id, authent, certif, PKI,e-signature,…)– access (ergonomic, perf., available, direct. LDAP)– modelling (RIM : HL7 V3) processes– transformation (syntaxic format XML, CDA-XDS)– terminology (semantic : ICD, MeSH, MedDRA, LOINC,
SNOMED, GALEN, GO, FMA,...)
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International collaboration : EUInternational collaboration : EUHealth is a national prerogative but collaboration is a key issue patient mobilityvolontarist coope. on INTEROPERABILITYconsensual defined priorities at EU level :– non ambiguous ID (patient, HCP, hospital,
service)– patient record summary (minimum data set)– secure data exchange flows
• emergency data set / e-prescription