how do you measure your customer service success?

8/22/2019 How do you measure your customer service success?

1/27

sign up for a free account

#custserv

2013-07-31 to 2013-07-31 86 contributors

652 Twitter search results 251 retweets 0 @replies 0 links

Time User Tweet

2013-07-31 1:00 am TeresaAllen RT @vzaika : Try "E.S.P." with your #socialmedia #custserv

http://t.co/rwyhAm51bo #custserv #custexp

2013-07-31 1:00 am VickieMacFadden Good evening #custserv crew! How's your Tuesday been?

@AlHopper_ @CustServGreeter #custserv

2013-07-31 1:00 am RussLoL Customer service: 8 eloquent nuggets from @Quora

http://t.co/dHkBuDn6Ta via @Econsultancy #custserv #cx #custexp

#CRM

2013-07-31 1:00 am AlHopper_ @berkson0 and you thought you'd be late... glad to hear you can join

us #custserv

2013-07-31 1:00 am CustServGreeter @VickieMacFadden Vickie! It's been, umm, the day after Monday!

#custserv :)

2013-07-31 1:00 am CustServGreeter Starts NOW: "Where does your organization get ideas for service

improvement?" #custserv

2013-07-31 1:01 am AlHopper_ Hello Ms. Vickie @VickieMacFadden my Tuesday has been a

productive vacation day, TY! Yours? #custserv

2013-07-31 1:01 am VickieMacFadden Hey @zacharyjeans #custserv

2013-07-31 1:01 am BH_Social @AlHopper_ Did you just "Rounders" Russian guy me? "Geev zee

man heez gaymuh. He beet me" #custserv

2013-07-31 1:01 am AlHopper_ RT @CustServGreeter Starts NOW: "Where does your organization

get ideas for service improvement?" #custserv

2013-07-31 1:01 am GregOrtbach Good evening #custserv ->How is everyone?

2013-07-31 1:01 am CustServGreeter Calling all people names @MarshaCollier and @GregOrtbach #custserv

2013-07-31 1:02 am MarshaCollier Hi everyone! #custserv

2013-07-31 1:02 am BH_Social RT @CustServGreeter: Starts NOW: "Where does your organization

get ideas for service improvement?" #custserv

2013-07-31 1:02 am zacharyjeans @VickieMacFadden Vickie, so good to see you! TY for all your

encouragement. #custserv

2013-07-31 1:02 am VickieMacFadden @CustServGreeter oops...shouldn't have asked! :) #custserv

2013-07-31 1:02 am CustServGreeter Doing well, sir! RT @GregOrtbach: Good evening #custserv ->How is

everyone?2013-07-31 1:02 am AlHopper_ @BH_Social nah, guess my old school Sgt Schultz didn't translate as

well as I hoped #custserv

2013-07-31 1:02 am LovelyLu Hello to my favorite men! @CustServGreeter @AlHopper_

@GregOrtbach #custserv

2013-07-31 1:02 am AlHopper_ Hi back atcha! RT @MarshaCollier Hi everyone! #custserv

2013-07-31 1:02 am GregOrtbach Present! RT @CustServGreeter: Calling all people names

@MarshaCollier and @GregOrtbach #custserv

2013-07-31 1:02 am LovelyLu Hi Marsha! @MarshaCollier #custserv
http://tweetreports.com/freesignuphttp://twitter.com/TeresaAllenhttp://twitter.com/VickieMacFaddenhttp://twitter.com/RussLoLhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/VickieMacFaddenhttp://twitter.com/BH_Socialhttp://twitter.com/AlHopper_http://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/BH_Socialhttp://twitter.com/zacharyjeanshttp://twitter.com/VickieMacFaddenhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/LovelyLuhttp://twitter.com/AlHopper_http://twitter.com/GregOrtbachhttp://twitter.com/LovelyLuhttp://twitter.com/LovelyLuhttp://twitter.com/GregOrtbachhttp://twitter.com/AlHopper_http://twitter.com/LovelyLuhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/VickieMacFaddenhttp://twitter.com/zacharyjeanshttp://twitter.com/BH_Socialhttp://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/AlHopper_http://twitter.com/BH_Socialhttp://twitter.com/VickieMacFaddenhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/RussLoLhttp://twitter.com/VickieMacFaddenhttp://twitter.com/TeresaAllenhttp://tweetreports.com/freesignup


2/27

2013-07-31 1:02 am CustServGreeter @VickieMacFadden It's fine--just gavin' a little fun. :) #custserv

2013-07-31 1:02 am GregOrtbach How are you Louise? RT @LovelyLu: Hello to my favorite men!

@CustServGreeter @AlHopper_ @GregOrtbach #custserv

2013-07-31 1:03 am CustServGreeter @LovelyLu Hellooooo, Lu! #custserv

2013-07-31 1:03 am AlHopper_ @LovelyLu glad my better half isn't on Twitter ;0) #custserv

2013-07-31 1:03 am berkson0 @custservgreeter Hey Roy! #custserv

2013-07-31 1:03 am VickieMacFadden @zacharyjeans that's what friends are for...wait, wasn't that a song?

#custserv

2013-07-31 1:03 am LovelyLu @GregOrtbach Doing well thanks Greg - how bout you? #CustServ2013-07-31 1:03 am CustServGreeter Howdy howdy! RT @berkson0: @custservgreeter Hey Roy! #custserv

2013-07-31 1:03 am zacharyjeans Absolutely ~> RT @VickieMacFadden: @zacharyjeans that's what

friends are for...wait, wasn't that a song? #custserv

2013-07-31 1:03 am jwongjk Hello all at #custserv :) Good morning from Malaysia.

2013-07-31 1:03 am GregOrtbach Our topic tonight is: "Where does your organization get ideas for

service improvement?"#custserv

2013-07-31 1:03 am AlHopper_ When did Zachary sneak in by me? RT @VickieMacFadden:

@zacharyjeans that's what friends are for...wait, wasn't that a song?

#custserv

2013-07-31 1:03 am complexified #custserv for the next hour I'll be zomming through one of the best

tweetchats on Twitter. Join in. Bruce W here near Princeton2013-07-31 1:03 am GregOrtbach 2 weeks in a row? GREAT to see you Jan! RT @jwongjk: Hello all at

#custserv :) Good morning from Malaysia.

2013-07-31 1:03 am AlHopper_ RT @GregOrtbach: Our topic tonight is: "Where does your

organization get ideas for service improvement?"#custserv

2013-07-31 1:03 am CustServGreeter And good evening from the US! RT @jwongjk: Hello all at #custserv :

Good morning from Malaysia.

2013-07-31 1:04 am MarshaCollier Let me start by breaking MY OWN rule and congratulatiing all the

#custserv crew named in @HuffingtonPost Top 100

http://t.co/Mw3idIC1HO

2013-07-31 1:04 am CustServGreeter @complexified Hi, Bruce! Good to see you. #custserv

2013-07-31 1:04 am zacharyjeans @AlHopper_ I greeted @CustServGreeter and his Navy Blue bow tiec @VickieMacFadden #custserv

2013-07-31 1:04 am AlHopper_ RT @MarshaCollier: Let me start by breaking MY OWN rule and

congratulatiing all the #custserv crew named in @HuffingtonPost Top

100 http:/\\u2026

2013-07-31 1:04 am MarshaCollier Tonight's #custserv chat will be archived with the past 100 here

http://t.co/dV9PPiq6mF

2013-07-31 1:04 am CustServGreeter RT @MarshaCollier: Let me start by breaking MY OWN rule and


100 http:/\\u2026

2013-07-31 1:04 am LovelyLu @CustServGreeter Hiya handsome ;-) #CustServ

2013-07-31 1:04 am CustServGreeter RT @MarshaCollier: Tonight's #custserv chat will be archived with thepast 100 here http://t.co/xuEdLqXmZQ

2013-07-31 1:04 am GregOrtbach So far so good! :D RT @LovelyLu: @GregOrtbach Doing well thanks

Greg - how bout you? #CustServ

2013-07-31 1:04 am GreenCallCenter Always give people more than what they expect to get nn-Nelson

Boswellnn#CustServ #CallCenter

2013-07-31 1:04 am AlHopper_ @zacharyjeans doh, that's right! I even replied #sometimers

@CustServGreeter @VickieMacFadden #custserv

2013-07-31 1:05 am MarshaCollier Please post links, news, deals and promotions during the LAST 5
http://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/berkson0http://twitter.com/VickieMacFaddenhttp://twitter.com/LovelyLuhttp://twitter.com/CustServGreeterhttp://twitter.com/zacharyjeanshttp://twitter.com/jwongjkhttp://twitter.com/GregOrtbachhttp://twitter.com/AlHopper_http://twitter.com/complexifiedhttp://twitter.com/GregOrtbachhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/zacharyjeanshttp://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/LovelyLuhttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/GreenCallCenterhttp://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/GreenCallCenterhttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/LovelyLuhttp://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/zacharyjeanshttp://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/GregOrtbachhttp://twitter.com/complexifiedhttp://twitter.com/AlHopper_http://twitter.com/GregOrtbachhttp://twitter.com/jwongjkhttp://twitter.com/zacharyjeanshttp://twitter.com/CustServGreeterhttp://twitter.com/LovelyLuhttp://twitter.com/VickieMacFaddenhttp://twitter.com/berkson0http://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeter


3/27

minutes of #custserv chat. We strip all spam to keep pristine archives

2013-07-31 1:05 am BH_Social RT @MarshaCollier: Let me start by breaking MY OWN rule and


100 http:/\\u2026

2013-07-31 1:05 am AlHopper_ RT @MarshaCollier: Please post links, news, deals and promotions

during the LAST 5 minutes of #custserv chat. We strip all spam to

keep pri\\u2026

2013-07-31 1:05 am CustServGreeter @LovelyLu Aww -you say that to all the @CustServGreeters. :)

#custserv2013-07-31 1:05 am LovelyLu ;-) RT @AlHopper_: @LovelyLu glad my better half isn't on Twitter ;0

#custserv

2013-07-31 1:05 am CustServGreeter RT @MarshaCollier: Please post links, news, deals and promotions

during the LAST 5 minutes of #custserv chat. We strip all spam to

keep pri\\u2026

2013-07-31 1:05 am berkson0 RT @MarshaCollier: Let me start by breaking MY OWN rule and


100 http:/\\u2026

2013-07-31 1:05 am zacharyjeans say it w me..." I will not post links, promos, news, deals, ect. in

#custserv until the last 5 min."

2013-07-31 1:05 am CustServGreeter RT @zacharyjeans: say it w me..." I will not post links, promos, news,deals, ect. in #custserv until the last 5 min."

2013-07-31 1:05 am complexified MT @MarshaCollier: Let me break MY OWN rule and congratulate al

the #custserv crew named in @HuffingtonPost Top 100

http://t.co/Vn2sXqoiRn

2013-07-31 1:05 am MarshaCollier Thank YOU #custserv RT @jpuopolo: @MarshaCollier duly noted

thank you :)

2013-07-31 1:06 am LovelyLu Just you Roy! RT @CustServGreeter: @LovelyLu Aww -you say that

to all the @CustServGreeters. :) #custserv

2013-07-31 1:06 am AlHopper_ New mantra RT @zacharyjeans: say it w me..." I will not post links,

promos, news, deals, ect. in #custserv until the last 5 min."

2013-07-31 1:06 am grazie1110 Good evening everyone #custserv hope you don't mind my joining in;2013-07-31 1:06 am LovelyLu @grazie1110 Hiya Grace #custserv

2013-07-31 1:06 am CustServGreeter Graaaaaace! :) A pleasure. RT @grazie1110: Good evening

everyone #custserv hope you don't mind my joining in;)

2013-07-31 1:07 am GregOrtbach We're happy to have you! RT @grazie1110: Good evening everyone

#custserv hope you don't mind my joining in;)

2013-07-31 1:07 am joshlevitt RT @MarshaCollier: Tonight's #custserv chat will be archived with the

past 100 here http://t.co/dV9PPiq6mF

2013-07-31 1:07 am AlHopper_ Welcome! RT @CustServGreeter: Graaaaaace! :) A pleasure. RT

@grazie1110: Good evening everyone #custserv hope you don't mind

my joining in;)

2013-07-31 1:07 am CustServGreeter @grazie1110 I've known you for years, Grace. :-D#custserv

2013-07-31 1:07 am jwongjk @GregOrtbach Trying to make a comeback as a regular ;) Not easy

on a Wednesday morning though. #custserv

2013-07-31 1:08 am MarshaCollier @LovelyLu @CustServGreeter @AlHopper_ @joshlevitt

@GregOrtbach Good to see you! #custserv @jwongjk

2013-07-31 1:08 am AlHopper_ my advice: #coffee RT @jwongjk: @GregOrtbach Trying to make a

comeback as a regular ;) Not easy on a Wednesday morning though.

#custserv
http://twitter.com/BH_Socialhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/LovelyLuhttp://twitter.com/CustServGreeterhttp://twitter.com/berkson0http://twitter.com/zacharyjeanshttp://twitter.com/CustServGreeterhttp://twitter.com/complexifiedhttp://twitter.com/MarshaCollierhttp://twitter.com/LovelyLuhttp://twitter.com/AlHopper_http://twitter.com/grazie1110http://twitter.com/LovelyLuhttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/joshlevitthttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/jwongjkhttp://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/jwongjkhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/joshlevitthttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/LovelyLuhttp://twitter.com/grazie1110http://twitter.com/AlHopper_http://twitter.com/LovelyLuhttp://twitter.com/MarshaCollierhttp://twitter.com/complexifiedhttp://twitter.com/CustServGreeterhttp://twitter.com/zacharyjeanshttp://twitter.com/berkson0http://twitter.com/CustServGreeterhttp://twitter.com/LovelyLuhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/BH_Social


4/27

2013-07-31 1:08 am jwongjk @CustServGreeter Thanks Roy, good to be back at #custserv!

2013-07-31 1:08 am CustServGreeter @jwongjk #custserv We're glad to have you here and appreciate the

extra effort. @GregOrtbach

2013-07-31 1:08 am SandyRikkers RT @ValaAfshar: Please do not confuse indifference with

satisfaction. Indifference is awfully quiet and an obstacle to growth.

#custserv #c\\u2026

2013-07-31 1:08 am VickieMacFadden How did I miss this?! CONGRATS via @MarshaCollier #custserv

crew named in @HuffingtonPost Top 100 http://t.co/sJVNSXHgFe

#custserv2013-07-31 1:08 am ideabloke Howdy all, just barely made it! #custserv

2013-07-31 1:09 am MarshaCollier @ValaAfshar Thank you for bringing fame to the #custserv cres in

your Top 100 list for the @HuffingtonPost

2013-07-31 1:09 am GregOrtbach @VickieMacFadden Hi Vickie - great to have you here at #custserv

CC: @MarshaCollier @HuffingtonPost

2013-07-31 1:09 am CustServGreeter @ideabloke Welcome welcome! #custserv

2013-07-31 1:09 am grazie1110 TY Louise, Roy glad to be here its been a while #custserv

2013-07-31 1:09 am GregOrtbach This---> RT @MarshaCollier: @ValaAfshar Thank you for bringing

fame to the #custserv cres in your Top 100 list for the

@HuffingtonPost

2013-07-31 1:09 am sstealey RT @valaafshar: Please do not confuse indifference with satisfactionIndifference is awfully quiet and an obstacle to growth. #custserv...

2013-07-31 1:09 am jwongjk @MarshaCollier Good to see you too! #custserv

2013-07-31 1:09 am ideabloke Thx Roy, I'm here w/ @zacharyjeans as usual. RT @CustServGreete

@ideabloke Welcome welcome! #custserv

2013-07-31 1:09 am CustServGreeter @MarshaCollier How's our have host this evening? #custserv

2013-07-31 1:10 am MarshaCollier Tonight's topic: "How do you handle customer praise?" #custserv -

first question coming up

2013-07-31 1:10 am VickieMacFadden @GregOrtbach thanks Greg! How's the weather in Canada?

#custserv

2013-07-31 1:10 am jwongjk @AlHopper_ Haha that will help. Though it's usually due to meetings

and such. Lots to run on a Wed morn. #custserv @GregOrtbach2013-07-31 1:10 am complexified RT @MarshaCollier: Tonight's topic: "How do you handle customer

praise?" #custserv - first question coming up

2013-07-31 1:10 am sstealey RT @MarshaCollier @ValaAfshar Thank you for bringing fame to the

#custserv cres in your Top 100 list for the @HuffingtonPost

2013-07-31 1:10 am CustServGreeter Um fave, not have. :- RT @CustServGreeter: @MarshaCollier How's

our have host this evening? #custserv

2013-07-31 1:10 am berkson0 @valaafshar Was just explaining to someone that I don't mind people

who gripe. It's the apathy that's of concern. #custserv

2013-07-31 1:10 am jwongjk @CustServGreeter Am always happy to be back :) #custserv

@GregOrtbach

2013-07-31 1:10 am CustServGreeter Just joined us? Topic: "Where does your organization get ideas forservice improvement?" #custserv

2013-07-31 1:10 am GregOrtbach @VickieMacFadden A little lower than seasonal -> but we're enjoying

it. How about yours? #custserv

2013-07-31 1:10 am sstealey I just became a member of the #custserv Twub. For live tweets,

photos, videos and more, check out http://t.co/DJnq7oWdkT

2013-07-31 1:10 am ideabloke RT @complexified RT @MarshaCollier: Tonight's topic: "How do you

handle customer praise?" #custserv - first question coming up

2013-07-31 1:11 am businessgp Space for a newbie??? #custserv
http://twitter.com/jwongjkhttp://twitter.com/CustServGreeterhttp://twitter.com/SandyRikkershttp://twitter.com/VickieMacFaddenhttp://twitter.com/ideablokehttp://twitter.com/MarshaCollierhttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/grazie1110http://twitter.com/GregOrtbachhttp://twitter.com/sstealeyhttp://twitter.com/jwongjkhttp://twitter.com/ideablokehttp://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/VickieMacFaddenhttp://twitter.com/jwongjkhttp://twitter.com/complexifiedhttp://twitter.com/sstealeyhttp://twitter.com/CustServGreeterhttp://twitter.com/berkson0http://twitter.com/jwongjkhttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/sstealeyhttp://twitter.com/ideablokehttp://twitter.com/businessgphttp://twitter.com/businessgphttp://twitter.com/ideablokehttp://twitter.com/sstealeyhttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/jwongjkhttp://twitter.com/berkson0http://twitter.com/CustServGreeterhttp://twitter.com/sstealeyhttp://twitter.com/complexifiedhttp://twitter.com/jwongjkhttp://twitter.com/VickieMacFaddenhttp://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/ideablokehttp://twitter.com/jwongjkhttp://twitter.com/sstealeyhttp://twitter.com/GregOrtbachhttp://twitter.com/grazie1110http://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/MarshaCollierhttp://twitter.com/ideablokehttp://twitter.com/VickieMacFaddenhttp://twitter.com/SandyRikkershttp://twitter.com/CustServGreeterhttp://twitter.com/jwongjk


5/27

2013-07-31 1:11 am berkson0 @marshacollier Ummm...wasn't that last week? #custserv

2013-07-31 1:11 am AlHopper_ RT @sstealey: I just became a member of the #custserv Twub. For

live tweets, photos, videos and more, check out

http://t.co/w4DgGUSaDW

2013-07-31 1:11 am MarshaCollier Q1: Customers submit feedback. How do you address suggestions fo

improvement? #custserv

2013-07-31 1:11 am AlHopper_ RT @MarshaCollier: Q1: Customers submit feedback. How do you

address suggestions for improvement? #custserv

2013-07-31 1:11 am CustServGreeter Always! Welcome! RT @businessgp: Space for a newbie???#custserv

2013-07-31 1:11 am thecxguy Haven't been in #custserv chat for awhile. Glad to jump in :)

2013-07-31 1:11 am CustServGreeter RT @MarshaCollier: Q1: Customers submit feedback. How do you


2013-07-31 1:11 am ValaAfshar @MarshaCollier you're so very welcome. The #custserv community

represents the very best service professionals in the world!

2013-07-31 1:11 am MarshaCollier @thecxguy Good to see you #custserv

2013-07-31 1:11 am CustServGreeter @thecxguy Hi, Brian! Welcome back. #custserv

2013-07-31 1:11 am AlHopper_ Always! Welcome aboard! RT @businessgp Space for a newbie???

#custserv

2013-07-31 1:12 am jwongjk @thecxguy I've been missing for a while too! But it's always good tobe back at @#custserv :)

2013-07-31 1:12 am BH_Social A1 Public suggestions for improvement in #custserv need to be

welcomed w/open arms to show brand cares about quality

2013-07-31 1:12 am complexified #custserv A1: share the customer suggestion for improvement with

everyone in your org. Solicit feedback and test promising ideas.

2013-07-31 1:12 am kindracotton RT @MarshaCollier: Q1: Customers submit feedback. How do you


2013-07-31 1:12 am CustServGreeter >> RT @MarshaCollier: Q1: Customers submit feedback. How do you


2013-07-31 1:12 am AlHopper_ A1: If it's something I can fix personally, I do it. If not, I get the right

peeps involved #custserv2013-07-31 1:12 am GregOrtbach RT @MarshaCollier: Q1: Customers submit feedback. How do you

address suggestions for improvement? #custserv .

2013-07-31 1:12 am zacharyjeans RT @MarshaCollier: Q1: Customers submit feedback. How do you


2013-07-31 1:12 am BH_Social Internally, a brand must incorporate all #custserv suggestions the

same way a product defend or engineering flaw would be

2013-07-31 1:12 am flavmartins RT @RonKaufman: You always have to give 100 percent, because if

you don't,...n- Ed Macauley http://t.co/hEaEDN2sII #custserv #service

#serv\\u2026

2013-07-31 1:12 am joshlevitt Customer Service - Out Of Stock http://t.co/8i9PzGi4Si #CustServ

2013-07-31 1:12 am servicemost RT @RonKaufman: You always have to give 100 percent, because ifyou don't,...n- Ed Macauley http://t.co/hEaEDN2sII #custserv #service

#serv\\u2026

2013-07-31 1:13 am deturbulence Amazing customer service from @Vitamix! Thanks for taking such

good care of us! #custserv

2013-07-31 1:13 am grazie1110 topic is interesting ...so many ways to improve #custserv - my favorite

ask the customer directly

2013-07-31 1:13 am zacharyjeans A1 Your customer's pain point is product improvement all the way to

the bank. #custserv
http://twitter.com/berkson0http://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/thecxguyhttp://twitter.com/CustServGreeterhttp://twitter.com/ValaAfsharhttp://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/jwongjkhttp://twitter.com/BH_Socialhttp://twitter.com/complexifiedhttp://twitter.com/kindracottonhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/GregOrtbachhttp://twitter.com/zacharyjeanshttp://twitter.com/BH_Socialhttp://twitter.com/flavmartinshttp://twitter.com/joshlevitthttp://twitter.com/servicemosthttp://twitter.com/deturbulencehttp://twitter.com/grazie1110http://twitter.com/zacharyjeanshttp://twitter.com/zacharyjeanshttp://twitter.com/grazie1110http://twitter.com/deturbulencehttp://twitter.com/servicemosthttp://twitter.com/joshlevitthttp://twitter.com/flavmartinshttp://twitter.com/BH_Socialhttp://twitter.com/zacharyjeanshttp://twitter.com/GregOrtbachhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/kindracottonhttp://twitter.com/complexifiedhttp://twitter.com/BH_Socialhttp://twitter.com/jwongjkhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/ValaAfsharhttp://twitter.com/CustServGreeterhttp://twitter.com/thecxguyhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/berkson0


6/27

2013-07-31 1:13 am jwongjk A1: Investigate, fix it and always keep the customer in the loop of

what's happening. #custserv

2013-07-31 1:13 am sstealey A1: Dashboard of suggestions & then team submits suggestions on

improvements #custserv

2013-07-31 1:14 am joshlevitt Negative Customer Service Phrases to Avoid. http://t.co/iwVY1oO9N7

#CustServ

2013-07-31 1:14 am thecxguy Ideas? You want ideas? Crazy as it sounds... talk to your kids. Their

unfettered thinking can be a great spark to your creativity. #custserv

2013-07-31 1:14 am CustServGreeter @sstealey Hi, Sarah! Welcome. #custserv2013-07-31 1:14 am BH_Social Consumer feedback regarding your #custserv is something brands

pay for. If you get it for free, treat it special bc its honest!

2013-07-31 1:14 am MarshaCollier At scheduled meeting times? Great! RT @sstealey: A1: Dashboard o

suggestions & then team submits suggestions on improvements

#custserv

2013-07-31 1:14 am sstealey RT @jwongjk A1: Investigate, fix it and always keep the customer in

the loop of what's happening. #custserv

2013-07-31 1:14 am LovelyLu A1 We always look to see if we can successfully implement

suggestions and if we can't - we let the suggester know why.

#custserv

2013-07-31 1:14 am spark911uk A1: We ask why. It's important to understand the context, maybethere is another supported solution already #custserv (ps: hi chatters!

2013-07-31 1:15 am FlyingPhotog A1: With sincerity - view it as an opportunity, not an insult. #CustServ

2013-07-31 1:15 am CustServGreeter @LovelyLu That is a thing of beauty, Lu. #custserv

2013-07-31 1:15 am fmisle RT @AlHopper_: A1: If it's something I can fix personally, I do it. If

not, I get the right peeps involved #custserv

2013-07-31 1:15 am MarshaCollier A1: Keep track of customer comments (bad/good) and bring them up

at a weekly meeting #custserv

2013-07-31 1:15 am CustServGreeter @FlyingPhotog Hi, Paul - welcome back! #custserv

2013-07-31 1:15 am sstealey @MarshaCollier At scheduled meetings, during one-on-ones & in

team huddles - team knows best #custserv

2013-07-31 1:15 am flavmartins 5 Ways to Make Customer Service More Humanhttp://t.co/vF7RH75dRmn #custserv #custexp

2013-07-31 1:15 am flavmartins The 5 Golden Rules to Motivate Customer Service Teams

http://t.co/szByC22021n #custserv #custexp

2013-07-31 1:15 am berkson0 A1 I like when brands, vendors include community in rating

suggestions. Validate participation in improvement process #custserv

2013-07-31 1:15 am businessgp A1 Suggestions for improvement become part of the promise the

brand makes. Never take anything for granted. #custserv

2013-07-31 1:15 am GregOrtbach Q2: Do you listen when customers tell you about your competitors?

#custserv

2013-07-31 1:15 am zacharyjeans A1 Set up a community around customer ideas like @salesforce did w

Idea Exchange. #custserv2013-07-31 1:15 am BH_Social Ignored #custserv feedback breeds contempt, errors and

complacence!

2013-07-31 1:15 am VickieMacFadden RT @AlHopper_: A1: If it's something I can fix personally, I do it. If

not, I get the right peeps involved #custserv

2013-07-31 1:15 am CustServGreeter RT @businessgp: A1 Suggestions for improvement become part of

the promise the brand makes. Never take anything for granted.

#custserv

2013-07-31 1:16 am zacharyjeans RT @GregOrtbach: Q2: Do you listen when customers tell you about
http://twitter.com/jwongjkhttp://twitter.com/sstealeyhttp://twitter.com/joshlevitthttp://twitter.com/thecxguyhttp://twitter.com/CustServGreeterhttp://twitter.com/BH_Socialhttp://twitter.com/MarshaCollierhttp://twitter.com/sstealeyhttp://twitter.com/LovelyLuhttp://twitter.com/spark911ukhttp://twitter.com/FlyingPhotoghttp://twitter.com/CustServGreeterhttp://twitter.com/fmislehttp://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/sstealeyhttp://twitter.com/flavmartinshttp://twitter.com/flavmartinshttp://twitter.com/berkson0http://twitter.com/businessgphttp://twitter.com/GregOrtbachhttp://twitter.com/zacharyjeanshttp://twitter.com/BH_Socialhttp://twitter.com/VickieMacFaddenhttp://twitter.com/CustServGreeterhttp://twitter.com/zacharyjeanshttp://twitter.com/zacharyjeanshttp://twitter.com/CustServGreeterhttp://twitter.com/VickieMacFaddenhttp://twitter.com/BH_Socialhttp://twitter.com/zacharyjeanshttp://twitter.com/GregOrtbachhttp://twitter.com/businessgphttp://twitter.com/berkson0http://twitter.com/flavmartinshttp://twitter.com/flavmartinshttp://twitter.com/sstealeyhttp://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/fmislehttp://twitter.com/CustServGreeterhttp://twitter.com/FlyingPhotoghttp://twitter.com/spark911ukhttp://twitter.com/LovelyLuhttp://twitter.com/sstealeyhttp://twitter.com/MarshaCollierhttp://twitter.com/BH_Socialhttp://twitter.com/CustServGreeterhttp://twitter.com/thecxguyhttp://twitter.com/joshlevitthttp://twitter.com/sstealeyhttp://twitter.com/jwongjk


7/27

your competitors? #custserv

2013-07-31 1:16 am CustServGreeter @businessgp Well said. #custserv

2013-07-31 1:16 am MarshaCollier .RT @GregOrtbach: Q2: Do you listen when customers tell you about

your competitors? #custserv

2013-07-31 1:16 am RandiBusse RT @colinshaw_cx: "More than half the typical customer experience

is emotional." http://t.co/TBNYtmsBQi #custexp #custserv

2013-07-31 1:16 am sstealey RT @BH_Social Ignored #custserv feedback breeds contempt, errors

and complacence!

2013-07-31 1:16 am CustServGreeter RT @GregOrtbach: Q2: Do you listen when customers tell you aboutyour competitors? #custserv

2013-07-31 1:16 am Michael_Lytle A1 We immediately thank them for their suggestion(s) and feedback.

Always acknowledge all feedback enthusiastically! #custserv

2013-07-31 1:16 am AlHopper_ RT @MarshaCollier: .RT @GregOrtbach: Q2: Do you listen when

customers tell you about your competitors? #custserv

2013-07-31 1:16 am CustServGreeter @Michael_Lytle Hi, Michael! #custserv

2013-07-31 1:16 am zacharyjeans A2 I don't listen at all... I just say, "Hey, if the grass is greener..." Just

Kidding. #custserv

2013-07-31 1:16 am BarryBirkett Yes, it means they care enough to say something RT @flyingphotog:

A1: With sincerity - view it as an opportunity, not an insult. #CustServ

2013-07-31 1:17 am CustServGreeter @zacharyjeans Bwahaha! #custserv2013-07-31 1:17 am complexified #custserv A2: absolutely! comparative qualitative data on the

landscape of competition is a rich source for improvement.

2013-07-31 1:17 am ideabloke A1: Thank the customer! Give point of contact (if feasible). If severe,

run it up the flagpole. #custserv

2013-07-31 1:17 am MarshaCollier @zacharyjeans Hahahaha #custserv

2013-07-31 1:17 am BH_Social A2 Comparisons with competitors allows insight on consumer

perception, real measurables of sales growth #custserv

2013-07-31 1:17 am businessgp A2 Customers bring the outside world in. We take the inside world

out. You cannot afford to ignore. #custserv

2013-07-31 1:17 am AlHopper_ A2: ALWAYS! Clients are a great source of intel. They will tell you

how to do it better than the other guys #custserv2013-07-31 1:17 am MarshaCollier @ideabloke Thanking the customer for their opinion is a great idea

#humantouch #custserv

2013-07-31 1:17 am CustServGreeter Boom! RT @businessgp: A2 Customers bring the outside world in.

We take the inside world out. You cannot afford to ignore. #custserv

2013-07-31 1:17 am jwongjk A2: Oh yes, there is no better market survey than that! RT: Do you

listen when customers tell you about your competitors? #custserv

2013-07-31 1:17 am sstealey @berkson0 Agreed! Love forums that include customer suggestions

(good/bad) & address if ideas being considered, worked on, ignored

#custserv

2013-07-31 1:17 am ValaAfshar Market is the wind and we cannot control the wind. Pay attention to

the flow but focus on your sail. #custserv2013-07-31 1:17 am BH_Social You don't need to burn your brand down trying to be like your

competitor, but you can enhance accordingly! #custserv

2013-07-31 1:17 am zacharyjeans RT @ValaAfshar: Market is the wind and we cannot control the wind.

Pay attention to the flow but focus on your sail. #custserv

2013-07-31 1:18 am drseisenberg RT @ValaAfshar: Market is the wind and we cannot control the wind.


2013-07-31 1:18 am ideabloke A2: Info can be interesting and valuable, but can also be baiting.

#custserv
http://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/RandiBussehttp://twitter.com/sstealeyhttp://twitter.com/CustServGreeterhttp://twitter.com/Michael_Lytlehttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/zacharyjeanshttp://twitter.com/BarryBirketthttp://twitter.com/CustServGreeterhttp://twitter.com/complexifiedhttp://twitter.com/ideablokehttp://twitter.com/MarshaCollierhttp://twitter.com/BH_Socialhttp://twitter.com/businessgphttp://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/jwongjkhttp://twitter.com/sstealeyhttp://twitter.com/ValaAfsharhttp://twitter.com/BH_Socialhttp://twitter.com/zacharyjeanshttp://twitter.com/drseisenberghttp://twitter.com/ideablokehttp://twitter.com/ideablokehttp://twitter.com/drseisenberghttp://twitter.com/zacharyjeanshttp://twitter.com/BH_Socialhttp://twitter.com/ValaAfsharhttp://twitter.com/sstealeyhttp://twitter.com/jwongjkhttp://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/businessgphttp://twitter.com/BH_Socialhttp://twitter.com/MarshaCollierhttp://twitter.com/ideablokehttp://twitter.com/complexifiedhttp://twitter.com/CustServGreeterhttp://twitter.com/BarryBirketthttp://twitter.com/zacharyjeanshttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/Michael_Lytlehttp://twitter.com/CustServGreeterhttp://twitter.com/sstealeyhttp://twitter.com/RandiBussehttp://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeter


8/27

2013-07-31 1:18 am Michael_Lytle A2 Every customer/partner I meet, I always ask them "who is their

favorite vendor to do business with" then I listen! #custserv

2013-07-31 1:18 am sstealey RT @BH_Social A2 Comparisons with competitors allows insight on

consumer perception, real measurables of sales growth #custserv

2013-07-31 1:18 am LovelyLu They appreciate it! RT @CustServGreeter: @LovelyLu That is a thing

of beauty, Lu. #custserv

2013-07-31 1:18 am Christinejcb @zacharyjeans Too funny #CustServ

2013-07-31 1:18 am MarshaCollier EXACTLY!! RT @sstealey: @MarshaCollier At scheduled meetings,

during one-on-ones & in team huddles - team knows best #custserv2013-07-31 1:18 am spark911uk @MarshaCollier @GregOrtbach Yes! We're interested what

theirmarketing/sales is saying. Often we can point out the flaws in it ;)

#custserv

2013-07-31 1:18 am Christinejcb RT @zacharyjeans: A1 Set up a community around customer ideas

like @salesforce did w Idea Exchange. #custserv

2013-07-31 1:18 am MarshaCollier You bet it can! --> RT @ideabloke: A2: Info can be interesting and

valuable, but can also be baiting. #custserv

2013-07-31 1:18 am BH_Social Imitation is the best form of flattery. There's no patent on quality

#custserv!

2013-07-31 1:18 am CustServGreeter @spark911uk Welcome Anthony! #custserv

2013-07-31 1:18 am Michael_Lytle @CustServGreeter Good Evening Roy! #custserv2013-07-31 1:19 am MarshaCollier @spark911uk Good outlook #custserv

2013-07-31 1:19 am BarryBirkett A2: Your customers' words about your competitors are gold because

they provide insights on both & maybe feelings about you. #custserv

2013-07-31 1:19 am thecxguy A2: Listen to customer about competitors? Is it area that contributes

to their expectations of us? Then yes. Otherwise, no. #custserv

2013-07-31 1:19 am ValaAfshar Smart companies view customer feedback as a gift. #custserv

2013-07-31 1:19 am kindracotton RT @MarshaCollier: .RT @GregOrtbach: Q2: Do you listen when

customers tell you about your competitors? #custserv

2013-07-31 1:19 am joshlevitt Check Out The Insane Lengths Zappos Customer Service Reps Will

Go To (via @businsiderau) http://t.co/u1d9qRtC5i #custserv #custeng

2013-07-31 1:19 am HollyChessman RT @MarshaCollier: @ideabloke Thanking the customer for theiropinion is a great idea #humantouch #custserv

2013-07-31 1:19 am GregOrtbach And... share it with their team. :) RT @ValaAfshar: Smart companies

view customer feedback as a gift. #custserv

2013-07-31 1:19 am MarshaCollier Q3: Do you visit competitors' websites and monitor social media for

ideas? #custserv

2013-07-31 1:19 am upstart_blogger RT @flavmartins: The 5 Golden Rules to Motivate Customer Service

Teams http://t.co/szByC22021n #custserv #custexp

2013-07-31 1:19 am sstealey A2: Listen, yes. Bash? Never. Use the competitor info to do things

better! And perhaps win a new customer. #custserv

2013-07-31 1:19 am grazie1110 A1: address by listing feedback-then respond both internally and back

to customer with solution #custserv2013-07-31 1:19 am zacharyjeans RT @MarshaCollier: Q3: Do you visit competitors' websites and

monitor social media for ideas? #custserv

2013-07-31 1:19 am CustServGreeter @ValaAfshar How are you this evening,sir? #custserv

2013-07-31 1:19 am LovelyLu A2 I love when my customers care enough to tell us about

competitors. #custserv

2013-07-31 1:19 am CBWW_Realtors Good advice! #RealtorChat RT @valaafshar: Market is the wind &we

cannot control the wind. Pay attention to flow, focus on ur sail.

#custserv
http://twitter.com/Michael_Lytlehttp://twitter.com/sstealeyhttp://twitter.com/LovelyLuhttp://twitter.com/Christinejcbhttp://twitter.com/MarshaCollierhttp://twitter.com/spark911ukhttp://twitter.com/Christinejcbhttp://twitter.com/MarshaCollierhttp://twitter.com/BH_Socialhttp://twitter.com/CustServGreeterhttp://twitter.com/Michael_Lytlehttp://twitter.com/MarshaCollierhttp://twitter.com/BarryBirketthttp://twitter.com/thecxguyhttp://twitter.com/ValaAfsharhttp://twitter.com/kindracottonhttp://twitter.com/joshlevitthttp://twitter.com/HollyChessmanhttp://twitter.com/GregOrtbachhttp://twitter.com/MarshaCollierhttp://twitter.com/upstart_bloggerhttp://twitter.com/sstealeyhttp://twitter.com/grazie1110http://twitter.com/zacharyjeanshttp://twitter.com/CustServGreeterhttp://twitter.com/LovelyLuhttp://twitter.com/CBWW_Realtorshttp://twitter.com/CBWW_Realtorshttp://twitter.com/LovelyLuhttp://twitter.com/CustServGreeterhttp://twitter.com/zacharyjeanshttp://twitter.com/grazie1110http://twitter.com/sstealeyhttp://twitter.com/upstart_bloggerhttp://twitter.com/MarshaCollierhttp://twitter.com/GregOrtbachhttp://twitter.com/HollyChessmanhttp://twitter.com/joshlevitthttp://twitter.com/kindracottonhttp://twitter.com/ValaAfsharhttp://twitter.com/thecxguyhttp://twitter.com/BarryBirketthttp://twitter.com/MarshaCollierhttp://twitter.com/Michael_Lytlehttp://twitter.com/CustServGreeterhttp://twitter.com/BH_Socialhttp://twitter.com/MarshaCollierhttp://twitter.com/Christinejcbhttp://twitter.com/spark911ukhttp://twitter.com/MarshaCollierhttp://twitter.com/Christinejcbhttp://twitter.com/LovelyLuhttp://twitter.com/sstealeyhttp://twitter.com/Michael_Lytle


9/27

2013-07-31 1:19 am AlHopper_ Esp when quality #custserv is the best weaponRT @BH_Social:

Imitation is the best form of flattery. There's no patent on quality

#custserv!

2013-07-31 1:19 am spark911uk @CustServGreeter thanks! I had almost forgot until I saw a few

Tweets on my feed :) #CustServ

2013-07-31 1:20 am BH_Social RT @sstealey: A2: Listen, yes. Bash? Never. Use the competitor info

to do things better! And perhaps win a new customer. #custserv

2013-07-31 1:20 am ValaAfshar @CustServGreeter life is grand, thank you for asking. #custserv

2013-07-31 1:20 am AlHopper_ new mrktng RT @sstealey A2: Listen, yes. Bash? Never. Use thecompetitor info to do things better! And perhaps win a new customer.

#custserv

2013-07-31 1:20 am GregOrtbach @spark911uk May I put you on the #custserv reminder tweet list

Anthony? @CustServGreeter

2013-07-31 1:20 am kindracotton RT @ideabloke: A2: Info can be interesting and valuable, but can also

be baiting. #custserv (How so?)

2013-07-31 1:20 am AlHopper_ RT @zacharyjeans RT @MarshaCollier: Q3: Do you visit competitors

websites and monitor social media for ideas? #custserv

2013-07-31 1:20 am BH_Social No better way to know effectiveness of latest tools & strategies than

to witness them being used by competitors #custserv

2013-07-31 1:20 am spark911uk @MarshaCollier Ideas, no. We have our own ideas and vision. Butsure, we can't be industry leaders without paying attention! #CustServ

2013-07-31 1:20 am MarshaCollier A3: If you're NOT visiting competitors' websites & monitoring their

social media you'd better start now! (LOL it's in my book) #custserv

2013-07-31 1:20 am kindracotton RT @MarshaCollier: Q3: Do you visit competitors' websites and


2013-07-31 1:20 am CustServGreeter @kindracotton Hi, Kindra - welcome back. #custserv

2013-07-31 1:20 am ohashem1 RT @ValaAfshar: Smart companies view customer feedback as a gift

#custserv

2013-07-31 1:21 am CustServGreeter RT @MarshaCollier: Q3: Do you visit competitors' websites and


2013-07-31 1:21 am BH_Social Your competitor's #custserv efforts represent free R&D to your brandSee what works and implement!

2013-07-31 1:21 am HollyChessman True dat! RT @ValaAfshar: Smart companies view customer

feedback as a gift. #custserv

2013-07-31 1:21 am LovelyLu A3 Competitors are followed on every platform. Alerts set up as well!

#custserv

2013-07-31 1:21 am CustServGreeter Bam! RT @BH_Social: Your competitor's #custserv efforts represent

free R&D to your brand. See what works and implement!

2013-07-31 1:21 am fmisle @MarshaCollier A3: Yes. Good source of intel #custserv

2013-07-31 1:21 am zacharyjeans A3 OH: I don't have competitors... I blaze a trail. #custserv

2013-07-31 1:21 am VickieMacFadden A3 Typically, too busy to worry about what competitors are up to.

That's a great problem, isn't it? #blessed #custserv2013-07-31 1:21 am GregOrtbach RT @MarshaCollier: Q3: Do you visit competitors' websites and

monitor social media for ideas? #custserv .

2013-07-31 1:21 am berkson0 @sstealey How you ever had one of your suggestions implemented?

#custserv

2013-07-31 1:21 am jwongjk A3: You'd be crazy not to monitor your competitors with all the tools

out there these days! #custserv

2013-07-31 1:21 am MarshaCollier @spark911uk Your business may not lend to that - but we should

have a talk ;) #custserv
http://twitter.com/AlHopper_http://twitter.com/spark911ukhttp://twitter.com/BH_Socialhttp://twitter.com/ValaAfsharhttp://twitter.com/AlHopper_http://twitter.com/GregOrtbachhttp://twitter.com/kindracottonhttp://twitter.com/AlHopper_http://twitter.com/BH_Socialhttp://twitter.com/spark911ukhttp://twitter.com/MarshaCollierhttp://twitter.com/kindracottonhttp://twitter.com/CustServGreeterhttp://twitter.com/ohashem1http://twitter.com/CustServGreeterhttp://twitter.com/BH_Socialhttp://twitter.com/HollyChessmanhttp://twitter.com/LovelyLuhttp://twitter.com/CustServGreeterhttp://twitter.com/fmislehttp://twitter.com/zacharyjeanshttp://twitter.com/VickieMacFaddenhttp://twitter.com/GregOrtbachhttp://twitter.com/berkson0http://twitter.com/jwongjkhttp://twitter.com/MarshaCollierhttp://twitter.com/MarshaCollierhttp://twitter.com/jwongjkhttp://twitter.com/berkson0http://twitter.com/GregOrtbachhttp://twitter.com/VickieMacFaddenhttp://twitter.com/zacharyjeanshttp://twitter.com/fmislehttp://twitter.com/CustServGreeterhttp://twitter.com/LovelyLuhttp://twitter.com/HollyChessmanhttp://twitter.com/BH_Socialhttp://twitter.com/CustServGreeterhttp://twitter.com/ohashem1http://twitter.com/CustServGreeterhttp://twitter.com/kindracottonhttp://twitter.com/MarshaCollierhttp://twitter.com/spark911ukhttp://twitter.com/BH_Socialhttp://twitter.com/AlHopper_http://twitter.com/kindracottonhttp://twitter.com/GregOrtbachhttp://twitter.com/AlHopper_http://twitter.com/ValaAfsharhttp://twitter.com/BH_Socialhttp://twitter.com/spark911ukhttp://twitter.com/AlHopper_


10/27

2013-07-31 1:21 am businessgp Q3 Monitor competitors but don't be obsessed. Your brand has

different promises, be true to yourself and don't mimic. #custserv

2013-07-31 1:21 am Christinejcb \\u201c@MarshaCollier: Q1: Customers submit feedback. How do

you address suggestions for improvement? #custserv\\u201d

Understand what their needs are

2013-07-31 1:21 am sarystones RT @MarshaCollier: Q3: Do you visit competitors' websites and


2013-07-31 1:21 am CustServGreeter @fmisle Good evening, sir! How are you? #custserv

2013-07-31 1:21 am AlHopper_ Q3 Definitely. There isn't any other way to do it. #bigdata that's free toget... #custserv

2013-07-31 1:21 am grazie1110 Customer feedback is not only a way to make improvements but also

maintain a competitive edge #custserv

2013-07-31 1:21 am sstealey RT @businessgpCustomers bring the outside world in. We take the

inside world out. You cannot afford to ignore. #custserv

2013-07-31 1:21 am HaleyCertified @MarshaCollier A3 Absolutely! #custserv

2013-07-31 1:22 am VickieMacFadden What he said--> RT @zacharyjeans: A3 OH: I don't have

competitors... I blaze a trail. #custserv #custserv

2013-07-31 1:22 am MarshaCollier @fmisle Intel is how you get a leg up on the competition! #custserv

2013-07-31 1:22 am naijaboyblog RT @ValaAfshar: Smart companies view customer feedback as a gift

#custserv2013-07-31 1:22 am thecxguy A3: Occasionally monitor competitors social media feeds and website

but only to stay current on external market forces. #custserv

2013-07-31 1:22 am CustServGreeter @Christinejcb Hi, Christine! Glad to have you join in. #custserv

2013-07-31 1:22 am ValaAfshar Social CRM technologies enable businesses to monitor market

activity, including competitors, in real-time. #custserv

2013-07-31 1:22 am HollyChessman A3 For sure! It's always good to know what your competitors are

doing #CustServ

2013-07-31 1:22 am BH_Social Knowing how to differentiate from #custserv failures of competitors is

equally important as adopting their quality strategies

2013-07-31 1:22 am ideabloke A3: Sure, it's always good to see what's out there. It's important to be

aware of what's out there. #custserv2013-07-31 1:22 am Michael_Lytle A3 Of course, we would be foolish if we think we cannot learn from

our competitors. #custserv

2013-07-31 1:22 am zacharyjeans A3 I scope as many competitors, analysts, brands as possible. That's

the power of social media and the internet. #custserv

2013-07-31 1:22 am GregOrtbach A3: Absolutely! Be the fly on the wall! #custserv

2013-07-31 1:22 am MarshaCollier +1 RT @ideabloke: A3: Sure, it's always good to see what's out there

It's important to be aware of what's out there. #custserv

2013-07-31 1:22 am complexified #custserv A3: yes. If you are not monitoring emergent trends among

competitors, you may miss an important new idea.

2013-07-31 1:22 am MarshaCollier RT @zacharyjeans: A3 I scope as many competitors, analysts,

brands as possible. That's the power of social media and the internet#custserv

2013-07-31 1:22 am eStreamDesk How to Sell Via Email http://t.co/psLzhZYPbc #custserv #cex #ccx

#trend #best #estream

2013-07-31 1:22 am CustServGreeter Or in the ointment. :) RT @GregOrtbach: A3: Absolutely! Be the fly on

the wall! #custserv

2013-07-31 1:22 am MarshaCollier @zacharyjeans I knew you'd say that ;) #custserv

2013-07-31 1:23 am BH_Social "Those who don't learn from the past are doomed to repeat it"- learn

from competitor #custserv failures to maintain quality
http://twitter.com/businessgphttp://twitter.com/Christinejcbhttp://twitter.com/sarystoneshttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/grazie1110http://twitter.com/sstealeyhttp://twitter.com/HaleyCertifiedhttp://twitter.com/VickieMacFaddenhttp://twitter.com/MarshaCollierhttp://twitter.com/naijaboybloghttp://twitter.com/thecxguyhttp://twitter.com/CustServGreeterhttp://twitter.com/ValaAfsharhttp://twitter.com/HollyChessmanhttp://twitter.com/BH_Socialhttp://twitter.com/ideablokehttp://twitter.com/Michael_Lytlehttp://twitter.com/zacharyjeanshttp://twitter.com/GregOrtbachhttp://twitter.com/MarshaCollierhttp://twitter.com/complexifiedhttp://twitter.com/MarshaCollierhttp://twitter.com/eStreamDeskhttp://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/BH_Socialhttp://twitter.com/BH_Socialhttp://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/eStreamDeskhttp://twitter.com/MarshaCollierhttp://twitter.com/complexifiedhttp://twitter.com/MarshaCollierhttp://twitter.com/GregOrtbachhttp://twitter.com/zacharyjeanshttp://twitter.com/Michael_Lytlehttp://twitter.com/ideablokehttp://twitter.com/BH_Socialhttp://twitter.com/HollyChessmanhttp://twitter.com/ValaAfsharhttp://twitter.com/CustServGreeterhttp://twitter.com/thecxguyhttp://twitter.com/naijaboybloghttp://twitter.com/MarshaCollierhttp://twitter.com/VickieMacFaddenhttp://twitter.com/HaleyCertifiedhttp://twitter.com/sstealeyhttp://twitter.com/grazie1110http://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/sarystoneshttp://twitter.com/Christinejcbhttp://twitter.com/businessgp


11/27

2013-07-31 1:23 am clantsp A3: @MarshaCollier Not necessarily for harvesting ideas, but it's

always wise to know what your competitors are doing. #custserv

2013-07-31 1:23 am GregOrtbach Well done! RT @CustServGreeter: Or in the ointment. :) RT

@GregOrtbach: A3: Absolutely! Be the fly on the wall! #custserv

2013-07-31 1:23 am CustServGreeter RT @BH_Social: "Those who don't learn from the past are doomed to

repeat it"- learn from competitor #custserv failures to maintain quality

2013-07-31 1:23 am Christinejcb @MarshaCollier A3 Stay ahead of your competition #custserv

2013-07-31 1:23 am chicken_scratch RT @MarshaCollier: Q3: Do you visit competitors' websites and

monitor social media for ideas? #custserv2013-07-31 1:23 am MarshaCollier @clantsp Exactly so! #custserv

2013-07-31 1:23 am berkson0 RT @CustServGreeter: Or in the ointment. :) RT @GregOrtbach: A3:

Absolutely! Be the fly on the wall! #custserv

2013-07-31 1:23 am MarshaCollier @Christinejcb It's tough out there, you need to #custserv

2013-07-31 1:23 am meghabee Wish @GoodLifeFitness gave courtesy calls to members who haven't

visited in a month. May keep members in &less likely to cancel

#CustServ

2013-07-31 1:24 am naijaboyblog RT @ValaAfshar: Market is the wind and we cannot control the wind.


2013-07-31 1:24 am CustServGreeter @clantsp Welcome to the #custserv chat!

2013-07-31 1:24 am thecxguy If you troll your competition, be careful. Me-too-itis can set in quicklyand you'll lose your brand. #BeYourBestYou #custserv

2013-07-31 1:24 am spark911uk Hmm cooking while trying to partake in #custserv chat = tomatoes all

over the floor!

2013-07-31 1:24 am CustServGreeter RT @thecxguy: If you troll your competition, be careful. Me-too-itis

can set in quickly and you'll lose your brand. #BeYourBestYou

#custserv

2013-07-31 1:24 am AlHopper_ @fmisle ... great to see you tonight #custserv

2013-07-31 1:24 am VickieMacFadden RT @thecxguy: If you troll your competition, be careful. Me-too-itis

can set in quickly and you'll lose your brand. #BeYourBestYou

#custserv

2013-07-31 1:24 am SandyRikkers RT @complexified: #custserv A1: share the customer suggestion forimprovement with everyone in your org. Solicit feedback and test

promisi\\u2026

2013-07-31 1:24 am sstealey RT @thecxguy If you troll your competition, be careful. Me-too-itis can

set in quickly and you'll lose your brand. #BeYourBestYou #custserv

2013-07-31 1:24 am MarshaCollier @spark911uk Sorry about that #custserv

2013-07-31 1:25 am GregOrtbach Q4: Do you use customer experience mapping to point out needed

improvements? #custserv

2013-07-31 1:25 am CustServGreeter @thecxguy Was just taking about meetooitis with spouse before the

chat. Dangerous. Well said. #custserv

2013-07-31 1:25 am CustServGreeter RT @GregOrtbach: Q4: Do you use customer experience mapping to

point out needed improvements? #custserv2013-07-31 1:25 am AlHopper_ Never troll, just watch MT @thecxguy If you troll your competition, be

careful... #BeYourBestYou #custserv

2013-07-31 1:25 am MarshaCollier RT @GregOrtbach: Q4: Do you use customer experience mapping to

point out needed improvements? #custserv

2013-07-31 1:25 am fmisle @AlHopper_ of course! #custserv

2013-07-31 1:25 am MarshaCollier @GregOrtbach good question! #custserv

2013-07-31 1:25 am AlHopper_ that's why i ordered pizza delivery RT @spark911uk Hmm cooking

while trying to partake in #custserv chat = tomatoes all over the floor!
http://twitter.com/clantsphttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/Christinejcbhttp://twitter.com/chicken_scratchhttp://twitter.com/MarshaCollierhttp://twitter.com/berkson0http://twitter.com/MarshaCollierhttp://twitter.com/meghabeehttp://twitter.com/naijaboybloghttp://twitter.com/CustServGreeterhttp://twitter.com/thecxguyhttp://twitter.com/spark911ukhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/VickieMacFaddenhttp://twitter.com/SandyRikkershttp://twitter.com/sstealeyhttp://twitter.com/MarshaCollierhttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/fmislehttp://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/fmislehttp://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/MarshaCollierhttp://twitter.com/sstealeyhttp://twitter.com/SandyRikkershttp://twitter.com/VickieMacFaddenhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/spark911ukhttp://twitter.com/thecxguyhttp://twitter.com/CustServGreeterhttp://twitter.com/naijaboybloghttp://twitter.com/meghabeehttp://twitter.com/MarshaCollierhttp://twitter.com/berkson0http://twitter.com/MarshaCollierhttp://twitter.com/chicken_scratchhttp://twitter.com/Christinejcbhttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/clantsp


12/27

2013-07-31 1:25 am AlHopper_ RT @CustServGreeter RT @GregOrtbach: Q4: Do you use customer

experience mapping to point out needed improvements? #custserv

2013-07-31 1:25 am chicken_scratch A3: @MarshaCollier that's part of business intelligence. Monitoring

competition is part of our ongoing analysis. #CustServ

2013-07-31 1:26 am GregOrtbach Great to see you Faisal! @fmisle #custserv

2013-07-31 1:26 am BH_Social Best way to demonstrate gaps in #custserv process are to show

where the lapse led to a 'brand failure.' Great Q @GregOrtbach!

2013-07-31 1:26 am KnDino @MarshaCollier So true! You can't pretend that they don't

exist..Competition should raise your bar! #CustServ2013-07-31 1:26 am sstealey A#: Yes! And when competitors follow you, engage with them! There

is actually more to learn from each other than there is to hide.

#custserv

2013-07-31 1:26 am MarshaCollier BOOM--> RT @chicken_scratch: A3: That's part of business

intelligence. Monitoring competition is part of our ongoing analysis.

#CustServ

2013-07-31 1:26 am MarshaCollier This--> RT @KnDino: @MarshaCollier So true! You can't pretend tha

they don't exist..Competition should raise your bar! #CustServ

2013-07-31 1:26 am CustServGreeter @spark911uk Ohh. And there's no saying about crying over spilled

tomatoes. :( Does the milk rule apply? #custserv

2013-07-31 1:26 am BH_Social Gaps in #custserv are merely "couldhappens" unless you show wherethey became missed sales, lowered CSAT

2013-07-31 1:26 am sstealey RT @chicken_scratch @MarshaCollier that's part of business

intelligence. Monitoring competition is part of our ongoing analysis.

#CustServ

2013-07-31 1:26 am businessgp A4 Experience is 'old' now in my view. Emotion mapping is needed. I

want to know how they truly FEEL at each stage. #custserv

2013-07-31 1:27 am complexified #custserv A4: no, not at this time. Recommendations? Tools?

Preferred methods? Metrics?

2013-07-31 1:27 am MarshaCollier @BH_Social You got that right! #custserv

2013-07-31 1:27 am AlHopper_ A4 if you aren't, you need better data miners. Experience mapping is

a must in #custserv2013-07-31 1:27 am ValaAfshar When you design a customer service touch point, adopt a TLC

mindset [Think Like a Customer]. #custserv

2013-07-31 1:27 am MarshaCollier @businessgp "Joiner-of-Dots" ;) #custserv

2013-07-31 1:27 am spark911uk @MarshaCollier Sure! We have the tools to monitor, but monitor for

sales currently over #custserv

2013-07-31 1:27 am CustServGreeter RT @ValaAfshar: When you design a customer service touch point,

adopt a TLC mindset [Think Like a Customer]. #custserv

2013-07-31 1:27 am GregOrtbach A4: Without experiencing mapping you might just be going around in

circles. #custserv

2013-07-31 1:28 am jwongjk A4: Mapping helps in identifying how customers feels, what they want

and did they asked for it. These are key to any biz. #custserv2013-07-31 1:28 am BH_Social @AlHopper_ Quality brands audit their #custserv engagements to

ensure effectiveness, not just wait for complaints!

2013-07-31 1:28 am AlHopper_ MUST DO -> RT @ValaAfshar: When you design a customer service

touch point, adopt a TLC mindset [Think Like a Customer]. #custserv

2013-07-31 1:28 am VickieMacFadden RT @ValaAfshar: When you design a customer service touch point,


2013-07-31 1:28 am CustServGreeter "Recalibrating" RT @GregOrtbach: A4: Without experiencing mapping

you might just be going around in circles. #custserv
http://twitter.com/AlHopper_http://twitter.com/chicken_scratchhttp://twitter.com/GregOrtbachhttp://twitter.com/BH_Socialhttp://twitter.com/KnDinohttp://twitter.com/sstealeyhttp://twitter.com/MarshaCollierhttp://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/BH_Socialhttp://twitter.com/sstealeyhttp://twitter.com/businessgphttp://twitter.com/complexifiedhttp://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/ValaAfsharhttp://twitter.com/MarshaCollierhttp://twitter.com/spark911ukhttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/jwongjkhttp://twitter.com/BH_Socialhttp://twitter.com/AlHopper_http://twitter.com/VickieMacFaddenhttp://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/VickieMacFaddenhttp://twitter.com/AlHopper_http://twitter.com/BH_Socialhttp://twitter.com/jwongjkhttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/spark911ukhttp://twitter.com/MarshaCollierhttp://twitter.com/ValaAfsharhttp://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/complexifiedhttp://twitter.com/businessgphttp://twitter.com/sstealeyhttp://twitter.com/BH_Socialhttp://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/MarshaCollierhttp://twitter.com/sstealeyhttp://twitter.com/KnDinohttp://twitter.com/BH_Socialhttp://twitter.com/GregOrtbachhttp://twitter.com/chicken_scratchhttp://twitter.com/AlHopper_


13/27

2013-07-31 1:28 am vewatson RT @ValaAfshar: When you design a customer service touch point,


2013-07-31 1:28 am MarshaCollier @complexified Depending on the size of a business, there is overkill

in this area #custserv

2013-07-31 1:28 am businessgp \\u201c@MarshaCollier: @businessgp "Joiner-of-Dots" ;)

#custserv\\u201d RT @ValaAfshar: When you design a customer service

touch point, adopt a TLC mindset [Think Like a Customer]. #custserv2013-07-31 1:29 am BH_Social I like to picture Adam West hitting a burglar when @CustServGreeter

agrees with a comment in #custserv

2013-07-31 1:29 am MarshaCollier @CustServGreeter ROFL #custserv

2013-07-31 1:29 am sstealey @MarshaCollier Me too :) #writerproblems #custserv

2013-07-31 1:30 am AlHopper_ BAM! RT @BH_Social: I like to picture Adam West hitting a burglar

when @CustServGreeter agrees with a comment in #custserv

2013-07-31 1:30 am HappyFoxApp Many languages, many looks, any device, anytime. A customizable,

multi-lingual & fully loaded help desk. http://t.co/Qoj3Oa9ZLO

#CustServ

2013-07-31 1:30 am businessgp \\u201c@MarshaCollier: @businessgp Totally, me too. That's why I

became a writer #custserv\\u201d - That's why I follow you forinspiration.

2013-07-31 1:30 am jenneclarke RT @ValaAfshar: When you design a customer service touch point,


2013-07-31 1:30 am CustServGreeter @AlHopper_ @BH_Social You have to picture @Hyken in a Batman

cape. :) #custserv

2013-07-31 1:30 am CustServGreeter HALFTIME!! Please joy your favorite beverage. #custserv #Zappos

2013-07-31 1:30 am MarshaCollier @businessgp Thank you (I blush) #custserv

2013-07-31 1:31 am MarshaCollier Q5: How easy are you to do business with? nCould you make it

easier? #custserv

2013-07-31 1:31 am GregOrtbach RT @CustServGreeter: HALFTIME!! Please joy your favorite

beverage. #custserv #Zappos .2013-07-31 1:31 am AlHopper_ RT @CustServGreeter: HALFTIME!! Please joy your favorite

beverage. #custserv #Zappos

2013-07-31 1:31 am Pat_Cluett @GregOrtbach @MarshaCollier #custserv A1: with a big thank you

2013-07-31 1:31 am CustServGreeter RT @MarshaCollier: Q5: How easy are you to do business with?

nCould you make it easier? #custserv

2013-07-31 1:31 am AlHopper_ RT @MarshaCollier: Q5: How easy are you to do business with?

nCould you make it easier? #custserv

2013-07-31 1:31 am businessgp \\u201c@sstealey: @MarshaCollier Me too :) #writerproblems
http://twitter.com/vewatsonhttp://twitter.com/MarshaCollierhttp://twitter.com/businessgphttp://twitter.com/AlHopper_http://twitter.com/sstealeyhttp://twitter.com/MarshaCollierhttp://twitter.com/fmislehttp://twitter.com/CustServGreeterhttp://twitter.com/sstealeyhttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/BH_Socialhttp://twitter.com/MarshaCollierhttp://twitter.com/sstealeyhttp://twitter.com/AlHopper_http://twitter.com/HappyFoxApphttp://twitter.com/businessgphttp://twitter.com/jenneclarkehttp://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/MarshaCollierhttp://twitter.com/GregOrtbachhttp://twitter.com/AlHopper_http://twitter.com/Pat_Cluetthttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/businessgphttp://twitter.com/businessgphttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/Pat_Cluetthttp://twitter.com/AlHopper_http://twitter.com/GregOrtbachhttp://twitter.com/MarshaCollierhttp://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/jenneclarkehttp://twitter.com/businessgphttp://twitter.com/HappyFoxApphttp://twitter.com/AlHopper_http://twitter.com/sstealeyhttp://twitter.com/MarshaCollierhttp://twitter.com/BH_Socialhttp://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/sstealeyhttp://twitter.com/CustServGreeterhttp://twitter.com/fmislehttp://twitter.com/MarshaCollierhttp://twitter.com/sstealeyhttp://twitter.com/AlHopper_http://twitter.com/businessgphttp://twitter.com/MarshaCollierhttp://twitter.com/vewatson


14/27

#custserv\\u201d


15/27

2013-07-31 1:33 am MarshaCollier "Technology enables and moves faster than business, but never

forget people buy people" ~@businessgp #custserv

2013-07-31 1:33 am CustServGreeter RT @ValaAfshar: "easy to do business with" is not a destination, it is

a journey. #custserv

2013-07-31 1:33 am BH_Social Every customer deserves to feel their #custserv problem was

approached uniquely. Often not enough time though

2013-07-31 1:33 am patiencemavuso RT @ideabloke: A3: Sure, it's always good to see what's out there.

It's important to be aware of what's out there. #custserv

2013-07-31 1:33 am CustServGreeter RT @MarshaCollier: "Technology enables and moves faster thanbusiness, but never forget people buy people" ~@businessgp

#custserv

2013-07-31 1:33 am MarshaCollier @BarryBirkett exactly! #custserv

2013-07-31 1:33 am LovelyLu Yes - the kids are sitting around the fire pit toasting them. I couldn't

resist. @VickieMacFadden @CustServGreeter #CustServ

2013-07-31 1:34 am JustinFlitter RT @ValaAfshar: "easy to do business with" is not a destination, it is

a journey. #custserv

2013-07-31 1:34 am GregOrtbach A5: I think most companies could make it easier to do business with.

Get out of your own way! #custserv

2013-07-31 1:34 am berkson0 @marshacollier Do you know how easy you are to do business with?

Good question for many ;) #custserv2013-07-31 1:34 am complexified #custserv A5: as accommodating as possible. Readily Accessible,

willing to customize. Can use better marketing staff, new web site

2013-07-31 1:34 am thecxguy A5: That's a really interesting question, since part of our brand is

about NOT being easy to access. #exclusive #conundrum #custserv

2013-07-31 1:34 am l_mishra RT @MarshaCollier: "Technology enables and moves faster than

business, but never forget people buy people" ~@businessgp

#custserv

2013-07-31 1:34 am VickieMacFadden With 2 ecommerce businesses, we try to keep it easy. Often,picking

up the phone and calling seals the deal for future biz. #custserv

2013-07-31 1:34 am sstealey @BH_Social Lack of resources & tools are often the biggest

challenge in #cctr #custserv2013-07-31 1:34 am eisconsulting Hate we're missing #custserv tonight, but #dutycalls...(service is more

than an industry... :)...). We plan to see you all next week!

2013-07-31 1:34 am zacharyjeans A5 Lets walk together and solve the future w each other. #custserv

2013-07-31 1:34 am grazie1110 Customer feedback whether good or bad is key to the growth,

direction and success of your organization #custserv

2013-07-31 1:34 am MarshaCollier @LovelyLu @VickieMacFadden My family is in the other room having

fun during every #custserv chat grrrrr @CustServGreeter

2013-07-31 1:34 am GregOrtbach @eisconsulting We will save you a spot in the front. Have a great

week! #custserv

2013-07-31 1:34 am sstealey RT @MarshaCollier: "Technology enables and moves faster than

business, but never forget people buy people" ~@businessgp#custserv

2013-07-31 1:35 am BH_Social @sstealey Definitely. And current tool offerings push MORE volume

and less refinement in the data = less time #custserv

2013-07-31 1:35 am ideabloke This --> RT @MarshaCollier "Technology enables and moves faster

than business, but never forget people buy people" ~@businessgp

#custserv

2013-07-31 1:35 am CustServGreeter Kablam! RT @grazie1110: Customer feedback whether good or bad

is key to the growth, direction and success of your organization
http://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/BH_Socialhttp://twitter.com/patiencemavusohttp://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/LovelyLuhttp://twitter.com/JustinFlitterhttp://twitter.com/GregOrtbachhttp://twitter.com/berkson0http://twitter.com/complexifiedhttp://twitter.com/thecxguyhttp://twitter.com/l_mishrahttp://twitter.com/VickieMacFaddenhttp://twitter.com/sstealeyhttp://twitter.com/eisconsultinghttp://twitter.com/zacharyjeanshttp://twitter.com/grazie1110http://twitter.com/MarshaCollierhttp://twitter.com/GregOrtbachhttp://twitter.com/sstealeyhttp://twitter.com/BH_Socialhttp://twitter.com/ideablokehttp://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/ideablokehttp://twitter.com/BH_Socialhttp://twitter.com/sstealeyhttp://twitter.com/GregOrtbachhttp://twitter.com/MarshaCollierhttp://twitter.com/grazie1110http://twitter.com/zacharyjeanshttp://twitter.com/eisconsultinghttp://twitter.com/sstealeyhttp://twitter.com/VickieMacFaddenhttp://twitter.com/l_mishrahttp://twitter.com/thecxguyhttp://twitter.com/complexifiedhttp://twitter.com/berkson0http://twitter.com/GregOrtbachhttp://twitter.com/JustinFlitterhttp://twitter.com/LovelyLuhttp://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/patiencemavusohttp://twitter.com/BH_Socialhttp://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollier


16/27

#custserv

2013-07-31 1:35 am TeresaAllen Offered inclusive fee to client today to make both our jobs easier and

minimize paperwork. She loved it. It pays to find easy! #CustServ

2013-07-31 1:35 am VickieMacFadden Always looking to change and update websites. Many still call us or

email. #custserv

2013-07-31 1:35 am Pat_Cluett @MarshaCollier #custserv A3: I like to stay on top of what they are

doing and then find ways to make my product/service different and

unique

2013-07-31 1:35 am Vitamix RT @deturbulence: Amazing customer service from @Vitamix!Thanks for taking such good care of us! #custserv

2013-07-31 1:35 am ideabloke Bingo! RT @grazie1110 Customer feedback whether good or bad is

key to the growth, direction and success of your organization

#custserv

2013-07-31 1:35 am GregOrtbach @TeresaAllen Great strategy Teresa. Thanks for sharing! #custserv

2013-07-31 1:35 am CustServGreeter @TeresaAllen Hi, Teresa! Glad to have you in the chat. #custserv

2013-07-31 1:35 am SandyRikkers "@GregOrtbach: A5: I think most companies could make it easier to

do business with. Get out of your own way! #custserv"

2013-07-31 1:36 am GregOrtbach Q6: How do you prioritize suggested improvements? #custserv

2013-07-31 1:36 am MarshaCollier RT @GregOrtbach: Q6: How do you prioritize suggested

improvements? #custserv2013-07-31 1:36 am zacharyjeans RT @GregOrtbach: Q6: How do you prioritize suggested


2013-07-31 1:36 am CustServGreeter @SandyRikkers Hello, Sandy! Welcome back. #custserv

2013-07-31 1:36 am CustServGreeter RT @GregOrtbach: Q6: How do you prioritize suggested


2013-07-31 1:36 am sstealey A5: I think a better question is - How are you measuring if you are

easy or hard to do business with? #custserv

2013-07-31 1:36 am MarshaCollier @Pat_Cluett Unique is what will sell these days ...plus exceptional

#custserv - good formula

2013-07-31 1:36 am BarryBirkett IF you use it to improve MRT @grazie1110: Cust feedback whether

good or bad is key to the growth, direction & success of your org#custserv

2013-07-31 1:36 am JustinFlitter Relevance RT @GregOrtbach: Q6: How do you prioritize suggested


2013-07-31 1:36 am BH_Social A6 Top priorities in suggested improvement hinge on frequency &

emotional concern caused #custserv

2013-07-31 1:37 am complexified #custserv A6: ideas are shared with all, and prioritized based on

feedback. Collective sense- and decision-making.

2013-07-31 1:37 am Michael_Lytle "Customers develop relationship with people, not products."

@ValaAfshar Open communication is key! #custserv

2013-07-31 1:37 am AlHopper_ RT @CustServGreeter RT @GregOrtbach: Q6: How do you prioritize

suggested improvements? #custserv2013-07-31 1:37 am SandyRikkers A5: I think 'we think' it's pretty easy, but I am not sure that exact

question has been asked #custserv #justask

2013-07-31 1:37 am MarshaCollier @berkson0 Thank you - jump in #custserv

2013-07-31 1:37 am LovelyLu I wouldn't have gone out there if they didn't call me - I try to never turn

down an invite @MarshaCollier @VickieMacFadden #custserv

2013-07-31 1:37 am thecxguy Best experience improvement for the investment RT @GregOrtbach:

Q6: How do you prioritize suggested improvements? #custserv

2013-07-31 1:37 am CustServGreeter A6: Most critical first, of course; then maybe some quick wins to spur
http://twitter.com/TeresaAllenhttp://twitter.com/VickieMacFaddenhttp://twitter.com/Pat_Cluetthttp://twitter.com/Vitamixhttp://twitter.com/ideablokehttp://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/SandyRikkershttp://twitter.com/GregOrtbachhttp://twitter.com/MarshaCollierhttp://twitter.com/zacharyjeanshttp://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/sstealeyhttp://twitter.com/MarshaCollierhttp://twitter.com/BarryBirketthttp://twitter.com/JustinFlitterhttp://twitter.com/BH_Socialhttp://twitter.com/complexifiedhttp://twitter.com/Michael_Lytlehttp://twitter.com/AlHopper_http://twitter.com/SandyRikkershttp://twitter.com/MarshaCollierhttp://twitter.com/LovelyLuhttp://twitter.com/thecxguyhttp://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/thecxguyhttp://twitter.com/LovelyLuhttp://twitter.com/MarshaCollierhttp://twitter.com/SandyRikkershttp://twitter.com/AlHopper_http://twitter.com/Michael_Lytlehttp://twitter.com/complexifiedhttp://twitter.com/BH_Socialhttp://twitter.com/JustinFlitterhttp://twitter.com/BarryBirketthttp://twitter.com/MarshaCollierhttp://twitter.com/sstealeyhttp://twitter.com/CustServGreeterhttp://twitter.com/CustServGreeterhttp://twitter.com/zacharyjeanshttp://twitter.com/MarshaCollierhttp://twitter.com/GregOrtbachhttp://twitter.com/SandyRikkershttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/ideablokehttp://twitter.com/Vitamixhttp://twitter.com/Pat_Cluetthttp://twitter.com/VickieMacFaddenhttp://twitter.com/TeresaAllen


17/27

engagement ll around. But keep important things up front. #custserv

2013-07-31 1:37 am greg_levin Treat your agents like consultants. They'll share customers' & their

own great ideas for #custserv improvement. Tap their insight!

2013-07-31 1:37 am sstealey @BH_Social Agreed. One of the biggest issues with emerging

channels & data. We aren't equipping agents with unified systems

#custserv

2013-07-31 1:37 am BH_Social Heard the same complaint over-and-over? Top priority. Inaction

causing emotional feedback? Top priority! #custserv

2013-07-31 1:37 am ideabloke A6: Urgency & scope of impact first. #custserv2013-07-31 1:38 am MarshaCollier @complexified The wisdom of the crowd. Good plan #custserv

2013-07-31 1:38 am VickieMacFadden A6 Most critical. Then easiest/fastest to implement. #custserv

2013-07-31 1:38 am GregOrtbach A6: If you want clients to invest in your business, you must invest in

your improvement process. #custserv

2013-07-31 1:38 am businessgp Dealt with uniquely or 'taken seriously' for #custserv problems? Time

for me impacts the latter creating issues. @BH_Social

2013-07-31 1:38 am thecxguy Remarkability Impact. RT @GregOrtbach: Q6: How do you prioritize

suggested improvements? #custserv

2013-07-31 1:38 am BH_Social Brands should also push urgency behind #custserv feedback that

impacts other depts or never-ending loop

2013-07-31 1:38 am berkson0 @marshacollier Or, how do you determine/measure how easy you arto do business with? #custserv

2013-07-31 1:38 am CustServGreeter Urgency+ Impact = severity. RT @ideabloke: A6: Urgency & scope of

impact first. #custserv

2013-07-31 1:38 am TeresaAllen @CustServGreeter Thanks Roy - preparing for mtg w adjuster

tomorrow re May tornado damage - that's worthy of a #custserv chat

by itself!

2013-07-31 1:38 am LovelyLu A6 We prioritize according to benefit to the customer. Immediate

benefit & ease of implementation goes first, and so on. #custserv

2013-07-31 1:38 am SweetSoaps RT @GregOrtbach: A6: If you want clients to invest in your business,

you must invest in your improvement process. #custserv

2013-07-31 1:39 am MarshaCollier @berkson0 When customers return? #custserv2013-07-31 1:39 am astrostation *People *RT @MarshaCollier: "Technology enables and moves faster

than business, but never forget people buy people" ~@businessgp

#custserv

2013-07-31 1:39 am treyragsdale RT @Michael_Lytle: "Customers develop relationship with people, no

products." @ValaAfshar Open communication is key! #custserv

2013-07-31 1:39 am ideabloke RT @VickieMacFadden A6 Most critical. Then easiest/fastest to

implement. #custserv

2013-07-31 1:39 am BH_Social @businessgp It's almost chicken/egg issue. Always want to provide

quality but stealing quality bc of delay to other #custserv

2013-07-31 1:39 am grazie1110 True technology is great but humanity on the other end ...regardless

of media keeps that customer coming back for more! #custserv2013-07-31 1:39 am MarshaCollier @LovelyLu You are the smart one #custserv

2013-07-31 1:39 am CustServGreeter @TeresaAllen I'll wager it is, Teresa! #custserv

2013-07-31 1:39 am Pat_Cluett @CustServGreeter #custserv Hi Roy! Late but here

2013-07-31 1:40 am MarshaCollier @grazie1110 So true! #custserv

2013-07-31 1:40 am AlHopper_ gamechanger RT @Michael_Lytle: "Customers develop relationship

with people, not products." @ValaAfshar Open communication is key

#custserv

2013-07-31 1:40 am zacharyjeans A6 Let customers vote up the most needed improvements ala reddit
http://twitter.com/greg_levinhttp://twitter.com/sstealeyhttp://twitter.com/BH_Socialhttp://twitter.com/ideablokehttp://twitter.com/MarshaCollierhttp://twitter.com/VickieMacFaddenhttp://twitter.com/GregOrtbachhttp://twitter.com/businessgphttp://twitter.com/thecxguyhttp://twitter.com/BH_Socialhttp://twitter.com/berkson0http://twitter.com/CustServGreeterhttp://twitter.com/TeresaAllenhttp://twitter.com/LovelyLuhttp://twitter.com/SweetSoapshttp://twitter.com/MarshaCollierhttp://twitter.com/astrostationhttp://twitter.com/treyragsdalehttp://twitter.com/ideablokehttp://twitter.com/BH_Socialhttp://twitter.com/grazie1110http://twitter.com/MarshaCollierhttp://twitter.com/CustServGreeterhttp://twitter.com/Pat_Cluetthttp://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/zacharyjeanshttp://twitter.com/zacharyjeanshttp://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/Pat_Cluetthttp://twitter.com/CustServGreeterhttp://twitter.com/MarshaCollierhttp://twitter.com/grazie1110http://twitter.com/BH_Socialhttp://twitter.com/ideablokehttp://twitter.com/treyragsdalehttp://twitter.com/astrostationhttp://twitter.com/MarshaCollierhttp://twitter.com/SweetSoapshttp://twitter.com/LovelyLuhttp://twitter.com/TeresaAllenhttp://twitter.com/CustServGreeterhttp://twitter.com/berkson0http://twitter.com/BH_Socialhttp://twitter.com/thecxguyhttp://twitter.com/businessgphttp://twitter.com/GregOrtbachhttp://twitter.com/VickieMacFaddenhttp://twitter.com/MarshaCollierhttp://twitter.com/ideablokehttp://twitter.com/BH_Socialhttp://twitter.com/sstealeyhttp://twitter.com/greg_levin


18/27

style. #custserv

2013-07-31 1:40 am GregOrtbach As always - BIG thanks to the #custserv community for the question

retweets. Much appreciated!

2013-07-31 1:40 am ideabloke Indeed, she is! RT @MarshaCollier @LovelyLu You are the smart

one #custserv

2013-07-31 1:40 am berkson0 the best way :) RT @marshacollier: @berkson0 When customers

return? #custserv

2013-07-31 1:40 am businessgp A6 Do instantly what can instantly be done. Show you listen AND

care. #custserv2013-07-31 1:40 am AlHopper_ RT @GregOrtbach: As always - BIG thanks to the #custserv

community for the question retweets. Much appreciated!

2013-07-31 1:40 am CustServGreeter Here is all that matters. :) RT @Pat_Cluett: @CustServGreeter

#custserv Hi Roy! Late but here

2013-07-31 1:40 am vledajaks RT @ValaAfshar: Social CRM technologies enable businesses to

monitor market activity, including competitors, in real-time. #custserv

2013-07-31 1:40 am MarshaCollier @berkson0 ...whew #custserv

2013-07-31 1:40 am AlHopper_ Hear Here! RT @businessgp A6 Do instantly what can instantly be

done. Show you listen AND care. #custserv

2013-07-31 1:41 am MarshaCollier Q7: How do you inform customers that their suggestions are being

worked on? #custserv2013-07-31 1:41 am VickieMacFadden RT @zacharyjeans: A6 Let customers vote up the most needed

improvements ala reddit style. #custserv

2013-07-31 1:41 am PTPIATL RT @Michael_Lytle: "Customers develop relationship with people, no

products." @ValaAfshar Open communication is key! #custserv

2013-07-31 1:41 am AlHopper_ RT @MarshaCollier: Q7: How do you inform customers that their

suggestions are being worked on? #custserv

2013-07-31 1:41 am GregOrtbach RT @MarshaCollier: Q7: How do you inform customers that their

suggestions are being worked on? #custserv .

2013-07-31 1:41 am CustServGreeter RT @MarshaCollier: Q7: How do you inform customers that their

suggestions are being worked on? #custserv

2013-07-31 1:41 am johnmcduffie RT @MarshaCollier: Q7: How do you inform customers that theirsuggestions are being worked on? #custserv

2013-07-31 1:41 am ValaAfshar Very important for companies to communicate to customers rational

behind accepting or rejecting recommendations. #custserv

2013-07-31 1:41 am TeresaAllen A6: You must ASK customers how easy they perceived process to b

at all stages of the process - before, during & after the sale #custserv

2013-07-31 1:41 am AlHopper_ A7 I tell them it's in the works, then get their attention when it gets

deployed so we can share successes #custserv

2013-07-31 1:42 am zacharyjeans RT @CustServGreeter: RT @MarshaCollier: Q7: How do you inform

customers that their suggestions are being worked on? #custserv

2013-07-31 1:42 am MarshaCollier A7: Email one - two, often send small gift for the idea #custserv

2013-07-31 1:42 am complexified #custserv A7: if implemented and standardized, inform customer andthank them for their contribution. Advertise to all.

2013-07-31 1:42 am GregOrtbach A7: How about posting feedback publicly through an opt-in newsletter

-with the folks that actually opted in? #custserv

2013-07-31 1:42 am Pat_Cluett @GregOrtbach @MarshaCollier #custserv A5: clients comment all of

the time that they find the flexibility (me and company) refreshing.

2013-07-31 1:42 am berkson0 Good question...RT @marshacollier: Q7: How do you inform

customers that their suggestions are being worked on? #custserv

2013-07-31 1:42 am NBIA RT @ValaAfshar: Smart companies view customer feedback as a gift
http://twitter.com/GregOrtbachhttp://twitter.com/ideablokehttp://twitter.com/berkson0http://twitter.com/businessgphttp://twitter.com/AlHopper_http://twitter.com/CustServGreeterhttp://twitter.com/vledajakshttp://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/VickieMacFaddenhttp://twitter.com/PTPIATLhttp://twitter.com/AlHopper_http://twitter.com/GregOrtbachhttp://twitter.com/CustServGreeterhttp://twitter.com/johnmcduffiehttp://twitter.com/ValaAfsharhttp://twitter.com/TeresaAllenhttp://twitter.com/AlHopper_http://twitter.com/zacharyjeanshttp://twitter.com/MarshaCollierhttp://twitter.com/complexifiedhttp://twitter.com/GregOrtbachhttp://twitter.com/Pat_Cluetthttp://twitter.com/berkson0http://twitter.com/NBIAhttp://twitter.com/NBIAhttp://twitter.com/berkson0http://twitter.com/Pat_Cluetthttp://twitter.com/GregOrtbachhttp://twitter.com/complexifiedhttp://twitter.com/MarshaCollierhttp://twitter.com/zacharyjeanshttp://twitter.com/AlHopper_http://twitter.com/TeresaAllenhttp://twitter.com/ValaAfsharhttp://twitter.com/johnmcduffiehttp://twitter.com/CustServGreeterhttp://twitter.com/GregOrtbachhttp://twitter.com/AlHopper_http://twitter.com/PTPIATLhttp://twitter.com/VickieMacFaddenhttp://twitter.com/MarshaCollierhttp://twitter.com/AlHopper_http://twitter.com/MarshaCollierhttp://twitter.com/vledajakshttp://twitter.com/CustServGreeterhttp://twitter.com/AlHopper_http://twitter.com/businessgphttp://twitter.com/berkson0http://twitter.com/ideablokehttp://twitter.com/GregOrtbach


19/27

#custserv

2013-07-31 1:42 am BH_Social A7 Publicly responding to public #custserv feedback shows brand is

tackling accountability. Private? Provide personal touch pt

2013-07-31 1:42 am Christinejcb Gotham would never be the same! :)) @CustServGreeter:

@AlHopper_ @BH_Social You have to picture @Hyken in a Batman

cape. :) #custserv\\u201d

2013-07-31 1:42 am VickieMacFadden A7 Email or phone depending on issue. #custserv

2013-07-31 1:43 am LovelyLu A7 We let them know personally and publicly - we like to acknowledge

their contribution and that encourages others. #custserv2013-07-31 1:43 am zacharyjeans A7 Set up a customer community around product/service

improvements a

how do you measure your customer service success?

Documents