how digital thinking reshape insurance
TRANSCRIPT
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HOW DIGITAL THINKING SHAPE INSURANCE AND KEY TO WIN
LEON, LI XING, AVP @ METLIFE
All Copyrights Reserved. 2016
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HAVE YOU EVER BEEN BOTHERED BY AN INSURANCE AGENCY?
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WOULD YOU LIKE TO KNOW MORE?
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INSURANCE TRAIL BEHIND TODAY’S DIGITAL ADOPTION
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TRIUMPH OVER THE ORIGINAL SINS
THE “HOW” QUESTIONS▸ How to manage or operationalize digital
strategy
▸ How to balance between pilot projects and exploratory initiatives versus more transformational change
▸ How to engage CIO and CMO for compelling business case convincing CFO
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INSURANCE STATUS QUO
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INSURANCE STATUS QUO
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INSURANCE STATUS QUO
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DIGITAL OPPORTUNITY IS COMPELLING
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MOBILE-FIRSTCONNECTED AUDIENCE
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WHAT IS NO. 1 THING THAT DIFFERENTIATES YOUR BUSINESS?
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Customer Expectations
Good Service
Fast Delivery Cheap Price
Experience
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ZERO MOMENT OF TRUTH
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ZMOT EVOLVEShttps://www.thinkwithgoogle.com/articles/zmot-why-it-matters-now-more-than-ever.html
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MACRO TREND IS THE FUTUREANALYTICS IS A GAME CHANGER
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THINK OUT OF THE BOX
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COMMUNITY LIFE
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GENERTEL LIFE
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TOKIO MARINE
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PILLAR OF MODERN ECONOMY & SOCIETY
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