how asian corporations are using social media to communicate with global communities
DESCRIPTION
More than a third of the world's top 2000 companies are now based in Asia. This presentation is about how they are closing the gap with their Western competition in fostering and engaging international communities using social media.TRANSCRIPT
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Asia Online How Asian Corporations are Using Social Media to
Communicate with Global Communities
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BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
The world’s largest economies(t
rillio
n cu
rren
t USD
)
Source: Citibank Global Economic Review February 21 2011
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BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
Composition of world nominal GDP
26%
8%
25%6%
6%
29%
16%
8%
13%
7%11%
45%
10%
8%
8%
6%
19%
49%
North AmericaLatin AmericaWestern EuropeEastern EuropeME / AfricaAsia Pacific
201020302050
Source: Citibank Global Economic Review February 21 2011
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Chemical
Materials
Constuction
Banking
Consumer Durables
Transportation
Capital Goods
Technology Equipment
Trading
36%
37%
39%
42%
47%
52%
53%
55%
83%
34% of the world’s top 2000 companies are headquartered in Asia
Source: Forbes Global 2000 list
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BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
The rise of Asia in the world of PR?
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Social media is endemic in Asia…
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…but companies have been slow to engage
Asia
Global
40%
80%
Source: Global data from Burson-Marsteller Global Fortune 100 Social Media Checkup 2010Asia data from Burson-Marsteller Asia-Pacific Social Media Study 2010
Percentage of companies with at least one branded social media channel
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Not any more
Source: Global data from Burson-Marsteller Global Fortune 100 Social Media Checkup 2011Asia data from Burson-Marsteller Asia-Pacific Social Media Study 2011
Percentage of companies with at least one branded social media channel
Asia
Global
80%
84%
40%
81%
2010 2011
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Multiple streams
Three channels Two channels One channel None All channels
3%8%
24%
60%
5%
31%
17% 19% 19%14%
2010 2011
Number of company social media channels used solely or in part for corporate communications & marketing purposes
Source: Burson-Marsteller Asia-Pacific Social Media Study 2011
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Multiple platforms
Microblogs Social Networks
Corporate Blogs
Video
18%20%
12%
8%
28%30%
9%12%
2010 2011
Percentage of companies with an active branded presence on each social media channel
Source: Burson-Marsteller Asia-Pacific Social Media Study 2011
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Different patterns of engagement…
Thailand
Taiwan
Singapore
Philippines
Malaysia
South Korea
Japan
Indonesia
India
Hong Kong
China
Australia
70%
20%
30%
50%
80%
90%
70%
50%
70%
60%
80%
90%
90%
40%
30%
40%
100%
70%
40%
40%
70%
70%
90%
50%
10%
10%
20%
90%
20%
20%
10%
50%
70%
30%
50%
40%
80%
60%
70%
30%
40%
30%
30%
50%
MicroblogsSocial NetworksCorporate Blogs
Source: Burson-Marsteller Asia-Pacific Social Media Study 2011
Percentage of companies with a branded presence on each social media channel
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…traditional areas of focus
33%
23%
10%
20%
8%
6%
Media & Influencer Re-lations
Corporate Social Re-sponsibility
Leadership Communi-cations
Thought Leadership
Crisis/Issue Management
Recruitment Marketing
Percentage of corporate marketing or communications posts to company social media channels across Asia-Pacific
Source: Burson-Marsteller Asia-Pacific Social Media Study 2011
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In it for the long run?
Micro
-blo
gs
Socia
l Net
wor
ks
Corpo
rate
Blo
gs
Video
Sha
ring
38%47% 46%
23%
62%53% 54%
77%
Active Inactive
Active defined as at least one post during the period July 01-15 2011
Source: Burson-Marsteller Asia-Pacific Social Media Study 2011
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To integrate, or…
Thailand
Taiwan
Singapore
Philippines
Malaysia
South Korea
Japan
Indonesia
India
Hong Kong
China
Australia
50%
20%
20%
30%
60%
70%
40%
20%
50%
20%
20%
50%
0%
20%
20%
20%
40%
0%
40%
20%
20%
30%
10%
50%
Home Page Integration Social Sharing Tools
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Average of 121,257 ‘Likes’ per page – Up 406% yoyGlobal average of ‘Likes’ per page – Up 115% yoy
Average of 7,574 ‘Followers’ – Up 328% yoyGlobal average of 5,076 ‘Followers’ – Up 241% yoy
Average of 1,856,365 ‘Views’Global average of 680,747 ‘Views’
Source: Burson-Marsteller Global Fortune 100 Social Media Checkup 2011
Increasing online interest in Asian MNC content…
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BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
Persuasion 1.0
“Make the other person feel important and do it sincerely.”
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BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
Persuasion 2.0
When people commit themselves in public to something, they have
created a new ‘image template’ of themselves
People will do and say whatever is necessary to
conform with their new public image
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The death of deference
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BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
ZZZ…
1%
3%
93%
3%
Online Sentiment Around Asian Corporate Brands
Mixed
Positive
Neutral
Negative
Source: Burson-Marsteller Asia-PacificBased on a review of 492,838 mentions of prominent Asian brands in online forums
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Where are the opportunities?
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The rise of digital storytelling
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Global content foundries
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BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
Everything that famously goes wrong is now called a ‘PR disaster’
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http://www.slideshare.net/bmasia/bursonmarsteller-digital-crisis-communications-study
12 months away from a digital crisis?
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Companies unsure how to proceed…
http://www.slideshare.net/bmasia/bursonmarsteller-digital-crisis-communications-study
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BURSON-MARSTELLER ASIA-PACIFIC EVIDENCE-BASED COMMUNICATIONS
Be prepared to apologize
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The New Challenge for Communicators
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“…the past is over and it is the future that beckons to us now.”
Jawaharlal Nehru
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Photo Credits
Slide 4/5 http://www.flickr.com/photos/pedromourapinheiro/5075612989Slide 6 http://www.flickr.com/photos/41864721@N00/3055718118Slide 7 http://www.flickr.com/photos/69805768@N00/3292899689Slide 8 http://www.flickr.com/photos/xiaming/1369788004Slide 9 http://www.flickr.com/photos/51822611@N06/5229455183Slide 10 http://www.flickr.com/photos/85494010@N00/84202849
All other images from Microsoft or Wikimedia CommonsFlickr images sourced through http://compfight.com/
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