how a unified communication platform can support real-time collaboration, productivity and...
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Learning how your company intranet can transform your organization.TRANSCRIPT
HOW A UNIFIED COMMUNICATION PLATFORM CAN SUPPORT REAL-TIME COLLABORATION, PRODUCTIVITY AND EFFICIENCY ACROSS YOUR ENTIRE
ORGANIZATION
WHO AM I TO BE TALKING ABOUT THE ROLE OF LYNC, STRATEGY, & INTRANETS?
ABOUT ME & NLC
WHY NLC’S DEFINITION OF “INTRANET” IS MORE THAN
SHAREPOINT?
SPEED
3 THINGS I KNOW ABOUT NLC’S WORLD TODAY AND TOMORROW
COMPLEXITY
3 THINGS I KNOW ABOUT NLC’S WORLD TODAY AND TOMORROW
CULTURE
3 THINGS I KNOW ABOUT NLC’S WORLD TODAY AND TOMORROW
BACKGROUND ON NLC AND ENVIRONMENTAL AND SYSTEMIC CHALLENGES WE TRYING TO
SOLVE
LETS LOOK AT TWO VERY DIFFERENT PERSPECTIVES OF OUR DIGITAL WORLD
ONE.
I.T. INVESTMENT LEVELS AS A PERCENTAGE OF THE U.S. ECONOMY HAVE REACHED A
14 YEAR HIGH.Neochange, Inc 2012 Adoption Insight
CONTRAST THAT MESSAGE
WITH THIS
ENTERPRISE SOFTWARE EFFECTIVE USAGE RATES HAVE STALLED AND END-USER PRODUCTIVITY LOSS IS
AVERAGING 17%Neochange, Inc 2012 Adoption Insight
FRIDAYS OFF!YAY FOR US …
US?WHERE DOES THAT LEAVE ALL OF
Toronto | Ottawa | Calgary | Regina | New York | Brazil
COMMUNICATE
WHAT WE HAVE IS A FAILURE TO
CHALLENGE
THE POTENTIAL OF TECHNOLOGY VS. THE ACTUAL USER NEEDS & ABILITIES
CONNECTIONS
WE WERE KEENLY AWARE OF THE POTENTIAL BENFITS OF INTEGRATED COMMUNICATIONS & ENHANCED
TEAM COMMUNICATION
BUT I WAS ALSO KEENLY AWARE THAT WE NEEDED TO SOLVE ONE MAJOR AND GROWING PROBLEM
QUESTIONS
I BEGAN ASKING THE QUESTION WE ASK OUR
CLIENTS WHEN WORKING FOR THEM
1.WHAT’S THE BUSINESS PROBLEM ARE WE TRYING TO SOLVE?
2. IT IS REALLY “SOLVABLE”?3.HAVE WE TRIED BEFORE TO SOLVE
THIS PROBLEM WITH TECHNOLOGY?4.WHAT ARE WE MEASURING TO KNOW
FOR SURE?5.DO WE HAVE A PLAN ON HOW TO GO
FROM HERE TO THERE?6.PERFECT, TIMELINE, COST – PICK ONE
Measuring Outcomes
Who Participated? How Often?
36
Team Lead19%
Sales/Marketing/Com
28%
Team Members
44%
Executives9%
Never publish
47%
Frequent publishers
16%
Moderate publisher
16%
Infrequent participants
21%
Measuring Outcomes
37
What Did They Say?
Knowledge inflow33%
Corporate news/updates
12%
Social info32%
Locating internal expertise23%
“Trends in online giving in the US. Big spike at end of year and really significant growth 2007 vs. 2009. Avg. dollar value of online gifts is higher than traditional channels as well.”
“NLC just launched FAST on MSN.ca --Congrats to John and his team, amazing work!”
“Personality traits of Mac people vs. PC people: which one are you? http://blog.hunch.com/?p=10124."
“Customer is looking to build a vendor management template for SharePoint. Do we have anything that could jump start his process?”
MONTH OF JULY
• 44,000+ INSTANT MESSAGING MESSANGES EXCHANGED
• OVER 344 HOURS OF AUDIO CALLS AMONG NLC STAFF
• OVER 5 HOURS OF VIDEO CONFERENCING BETWEEN NLC STAFF
• 56 FILE TRANSFER SESSIONS• OVER 300 APPLICATION / DESKTOP
SHARING SESSIONS
KEY LEARNINGS
1. BE PREPARED TO BE UNPOPULAR AND RUTHLESS IN YOUR RESOLVE TO “SOLVE A PROBLEM”, NOT “ALL PROBLEMS”
2. DON’T INVENT PROBLEMS – FOCUS ON THE BIG ONES
3. ALMOST EQUAL EFFORT NEEDS TO BE APPLIED TO ENSURING EFFECTIVENESS AND ROI AS TO DEVELOPMENT.
