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Housing Programme (Level 3)
Leeds
2015 / 16
An Introduction
Info
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Contents
Housing Programme: Level 3 ........................................................................................... 5
Introduction ................................................................................................................. 5
Summary of Outcomes: Advanced Apprenticeship: Housing Level 3 ...................... 5
Chartered Institute of Housing (CIH) Level 3 Certificate in Housing Practice
(Knowledge /Technical Certificate) .......................................................................... 6
City and Guilds NVQ Level 3 Housing Certificate (competence element)................ 6
Functional Skills ........................................................................................................ 6
Employment Rights and Responsibilities (ERR) ........................................................ 6
City and Guilds NVQ Level 3 Housing Certificate: Mandatory and Optional Units ..... 7
CIH Level Certificate in Housing Practice: Pathways and Options ............................... 9
Pathway 1: Example: Managing Housing Services. ................................................ 10
Workshop Timetable Example: Leeds Federated Housing ........................................ 13
Key Contacts ............................................................................................................... 14
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Housing Programme: Level 3
Introduction This short guide is designed to give you information about the Housing Level 3
Programme you will be following. This programme is recognised as an Advanced
Apprenticeship Programme in Housing and is supported by Asset Skills. This
programme is recognised by the Housing Sector and the Supported Housing Sector
across the UK. The programme consists of a number of qualifications which make up
the Level 3 Apprenticeship framework.
The following table details what the Housing Programme consists of, the awarding
bodies and the qualification numbers.
Summary of Outcomes: Advanced Apprenticeship: Housing Level 3
Knowledge Qualification
Chartered Institute of Housing (CIH) Level 3 Certificate in Housing Practice
(50115492) Credit Value 27
Competency Qualification
(NVQ) City & Guilds Level 3 Certificate in Housing
(50115492) Credit Value 29
Functional Skills
City & Guilds Maths Level 2 (50089080) City & Guilds English Level 2 (50089080)
Employment Rights and Responsibilities (ERR) workbook-
Workbook: Undertaken as part of NVQ
Personal Learning and Thinking Skills (PLTS) -
Workbook: Creative Thinking Independent Enquiry Reflective Learning
Team Working Effective Participation
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Chartered Institute of Housing (CIH) Level 3 Certificate in Housing Practice (Knowledge /Technical Certificate)
The knowledge and understanding elements of the programme is supported through
the use of the CIH Housing Certificate. You will be required to complete 26 credits,
including Core Units, Pathway Units and Optional Units. Information on the content of
the qualifications can be found on pages 9-12.
For the level 3 Certificate, you are required to take 3 core mandatory units, three
Pathway Units (e.g. Managing Housing Services Pathway ) and a further 2 Optional
units. You will receive a student Handbook on commencement of your studies. This
will include details of how you will be supported in your learning.
City and Guilds NVQ Level 3 Housing Certificate (competence element) NVQs are made up of units of competence which detail what you must do in order to
be deemed competent in your present role. You will also need to demonstrate with
evidence that you have the knowledge and understanding to be able to perform your
job. Your NVQ assessor and internal verifier will make a decision whether to use
assignments from the CIH qualification (see below) to count as evidence for the
assessment criteria in the NVQ. You will have to achieve a minimum of 29 credits in
order to fulfil the requirements of the NVQ. You can achieve more than 29 credits, if
you and your employer wish. The qualification structure for the NVQ level 3 appears
on pages 7 and 8.
Functional Skills
You will be required to undertake formal assessments of Functional Skills. If you
already have a grade A-C in English or Maths GSCE within the past five years you
may be exempted from one or more of these Functional Skills. It will be necessary to
ensure that documentary evidence, usually a certificate, is provided as proof.
We will provide support for you to prepare and undertake the assessments for
Functional Skills.
Employment Rights and Responsibilities (ERR)
You will be asked to complete an ERR. The booklet will need to be reviewed with your
development programme assessor, mentor or line manager. This workbook will
require a sign off sheet: signed by yourself, employer or tutor at Dutton Fisher
Associates as evidence that ERR has been successfully completed.
The following pages provides additional information on the CIH and NVQ qualifications
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City and Guilds NVQ Level 3 Housing Certificate: Mandatory and Optional Units NVQ: You will have to achieve a minimum of 29 credits in order to
fulfil the requirements of the NVQ. This will include 15 Mandatory (M)
and 14 Optional (O) credits.
4 Mandatory Units = 15 Credits. Optional Units = 14 credits
C & G unit number
Unit Title
M / O Credit Value
Mandatory Units for Advanced Apprenticeship
Unit 222 Employment Rights and Responsibilities in the Facilities Management, Housing and Property Sectors
M 2
Unit 301 Promote Safe, Ethical and Sustainable Practice in Housing M 5
Unit 302 Plan Own Professional Development within Housing M 3
Unit 303 Develop Positive Relationships with Customers and Colleagues in Providing a Housing Service
M 5
Optional Units: Managing Housing Assets
Unit 208 Assess Housing Need O 4
Unit 209 Match the Needs of Individuals with available Accommodation O 3
Unit 304 Respond to Customer Requests for Repairs O 2
Unit 305 Inspect the Condition of Property O 4
Unit 306 Organise the Maintenance and Repair of Property O 4
Unit 307 Allocate Accommodation to meet Customers’ Needs O 3
Unit 308 Set Up and Manage Tenancy, Licence and Leaseholder Agreements O 4
Unit 309 Respond to Possible Breaches of Agreements in the Housing Sector O 4
Unit 310 Sell Property to Customers within a Housing Organisation Setting O 3
Unit 311 Provide Housing Advice and Guidance to Customers O 3
Unit 312 Manage Empty Properties O 2
Unit 313 Provide a Housing Rent Service O 3
Unit 314 Manage Temporary Accommodation O 3
Unit 315 Deal with Customers by Telephone O 7
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C & G unit number
Unit Title M / O Credit Value
Optional Units: Developing and involving Individuals and communities
Unit 316 Support the Customers Engagement with the Local Community through Identification of Support Networks and Development Opportunities
O 3
Unit 317 Arrange and Facilitate Meetings with Housing Customers and Others O 3
Unit 318 Work with Customers and Groups to Develop the Community O 3
Unit 319 Develop and Sustain Partnership Working Arrangements in a Housing Environment
O 2
Unit 320 Develop and Promote Customer Involvement in a Housing Organisation O 3
Optional Units: Housing and Support Services O
Unit 321 Contribute to the Development, Implementation and Review of Support Plans with Individuals within a Housing Environment
O 4
Unit 322 Support Social and Personal Development Needs of Customers within a Housing Environment
O 4
Unit 323 Help Customers to Move and Settle into New Living Environments O 4
Unit 324 Contribute to Safeguarding Individuals from Harm, Abuse, Exploitation and Discrimination in a Housing Environment
O 6
Unit 325 Direct Work with Customers Who Use a Housing Service O 4
Unit 326 Enable Housing Customers to Establish and Maintain Contacts and Interests in Isolating Situations
O 4
Unit 327 Provide Support to Customers to Reduce the Risk of Homelessness O 4
Optional Units: Management and Leadership O
Unit 328 Plan and Allocate and Monitor Work of a Team O 5
Unit 329 Support Team Members in Identifying, Developing, and Implementing new Ideas
O 4
Unit 330 Set Objectives and Provide Support for Team Members O 5
Unit 331 Address Performance Problems Affecting Team Members O 3
Unit 332 Support Leaning and Development within Own Area of Responsibility O 5
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CIH Level Certificate in Housing Practice: Pathways and Options You will be required to complete 26 credits, including Core Units,
Pathway Units and optional Units. See page 12 for complete list of
pathways and optional units
The 3 Core units of the Course are:
The Delivery of Affordable Housing Services.
The unit aims to introduce learners to affordable housing organisations and the
services they deliver. This includes the key themes of partnership working, resident
participation and regulation.
By the end of this unit you will:
Know the main types of affordable housing service providers nationally and the
services they deliver
Understand the importance of partnership working in the delivery of housing
and community services.
Know a range of opportunities for resident participation in housing and housing
related services
Understand the regulatory system for affordable housing and the use of
performance measures
Professional Practice Skills for Housing.
This unit enables learners to develop and reflect upon professional practice skills for
housing. It will explore in breadth communication skills, organisational skills, team
working and customer service skills. It will also introduce learners to professional
development planning.
By the end of this unit you will
Know how to develop personal organisational skills.
Understand how teams can work effectively.
Understand the key communication skills and techniques in the work
environment.
Know about key customer service skills.
Understand how to plan training and development needs.
Equality and Diversity for Housing
The unit introduces learners to equality and diversity legislation in a housing context. It
also looks at the diversity of communities and how organisations respond to diversity in
order to provide effective services.
By the end of this unit you will
Know equality and diversity legislation and how it relates to housing.
Understand the diversity of housing service users, and how they impact on
housing organisations.
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Understand the approaches used by housing organisations to respond to the
diverse needs of service users.
The following is an example of one Pathway. KNH can select appropriate Pathway or a
bespoke Generic Pathway. Please refer to page 12 for all Pathway Options:
Pathway 1: Example: Managing Housing Services.
Pathway Unit: Occupancy Tenure Lettings
This unit give learners an understanding of the different legal terms on which people
may occupy their homes. In particular, it will explore the different tenancy types
available, and how homes are allocated and let by landlords.
By the end of this unit you will
Understand types of occupancy and tenure
Understand different types of tenancy.
Understand different approaches to allocation and lettings.
Pathway Unit: Involving Housing Service Users
This unit aims to give learners a deeper appreciation of the drivers for service user
involvement, and to enable them to plan for more effective involvement.
By the end of this unit you will
Understand why service user involvement is important in housing in a range of
settings
Know a range of opportunities for service user involvement in housing.
Understand how to plan for service user involvement
Pathway Unit: Prevention & Management of Rent Arrears
This unit requires learners to understand the importance of a rent arrears strategy and
the management of supportive services. It will also examine the legal framework for
arrears management
By the end of this unit you will
Understand rent arrears strategies, policies and procedures.
Understand good practice in effective arrears management.
Understand the legal framework for arrears management
An additional two optional units are required. The following are two examples of
Optional Units
Optional Unit: The Legal Framework for Housing
This unit requires learners to understand relevant aspects of the civil and criminal
justice process and to consider how criminal, contract law and tort impacts on housing.
This unit will also explore the basis for housing law in a country in the EU.
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By the end of this unit you will
Understand the legal framework of the country within the EU in which you live
or work.
Know about the implications of the law for housing.
Know how housing disputes are resolved through judicial intervention and non-
judicial processes.
Optional Unit: Dealing with Anti-Social Behaviour in Housing
This unit will help learners to understand the ways in which landlords and their partners
can deal with Anti-Social Behaviour (ASB).
By the end of this unit you will
Understand the definition of, and background to, ‘Anti-Social Behaviour’ (ASB).
Understand the statutory and non-statutory bases for dealing with ASB.
Understand approaches to tackling and preventing ASB in a housing context.
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CIH L 3 Mandatory units ~ 4 credits
HP3M1 Delivery of affordable housing services
HP3M2 Equality and diversity for housing
HP3M4 Professional practice skills for housing (externally set assessment)
Together the 3 units above form the CIH Level 3 Award in Housing Practice (QCF)
Summary of qualification rules of combination
Pathways – 3 credit units. Complete 3 units for each pathway Pathway P1 Managing housing services
Prevention and management of rent arrears
Involving housing service users
Occupancy, tenure and lettings
Pathway P2 Residents & service users involvement
Involving housing service users
Managing neighbourhoods
Community action for neighbourhoods
Pathway P3 Managing Neighbourhoods
Dealing with anti-social behaviour (ASB) in housing
Community development
Managing neighbourhoods
Pathway P4 Caretaking & concierge services
Managing resources for caretaking & concierge services
Repairs & maintenance in housing organisations
Maintaining safe & secure residential areas
Pathway P5 Regeneration, renewal & sustainability
Regeneration & renewal
Planning & development for housing regeneration
Sustainable communities
Pathway P6 Support for independent living
Personalisation & delivering support for independent living
Planning support for independent living
Role of the support worker for independent living
Pathway P7 Telecare services
Call handling for telecare services operators
Providing telecare services
The context of telecare service provision
Pathway P8 Housing advice & information
The framework for housing advice
Introducing social welfare
The legal framework for housing
Pathway P9 Traveller site management
Laws & rights in the planning & development of gypsy & traveller sites
Managing gypsy & traveller sites
Understanding gypsy & traveller identity in society
Pathway PC The housing context
The economic context of affordable housing
Housing policy & affordable housing
The social context of housing in the UK
Pathway PS Supporting homeless people
Homelessness services & prevention
Involving housing service users
Role of the support worker for independent living
Pathway PG Generic pathway
Deliver any three option units as agreed with the CIH Awarding Organisation
Optional 3 credit units. Choose 2 for the certificate or 6 for the diploma. May not include units taken within the pathway. HP301 Accessible and adaptable housing
HP302 Dealing with anti-social behaviour (ASB) in housing
HP303 Prevention and management of rent arrears
HP304 Call handling for telecare services operators
HP305 Cleaning public areas
HP306 Community development
HP307 The economic context of affordable housing
HP308 Framework for housing advice
HP309 Handling telecare customer services data safely and securely
HP310 Homelessness services & prevention
HP311 Housing policy & affordable housing
HP312 Regeneration & renewal
HP313 Introducing social welfare
HP314 Involving service users
HP315 Laws & rights in the planning & development of gypsy & traveller sites
HP316 Managing gypsy & traveller sites
HP317 Managing leasehold housing services
HP318 Managing resources for caretaking & concierge services
HP319 Managing neighbourhoods
HP320 Occupancy, tenure & lettings
HP321 Personalisation & delivering support for independent living
HP322 Planning & development for housing regeneration
HP323 Planning support for independent living
HP324 Providing telecare services
HP325 Repairs & maintenance in housing organisations
HP326 Role of the support worker for independent living
HP327 Maintaining safe & secure residential areas
HP328 The social context of housing in the UK
HP329 Sustainable communities
HP330 The context of telecare services provision
HP331 The impact of housing conditions on health
HP332 The legal framework for housing
HP333 Understanding gypsy & traveller identity in society
HP334 Managing empty properties
HP335 Housing & young people
HP336 Independent living for older people
HP337 Community action for neighbourhoods
HP338 Provision & improvement of services on Gypsy & traveller sites
HP339 Housing benefit
HP341 Customer service in a housing context
HP342 Homelessness amongst ex-offenders: its effects and prevention
HP343 Supporting those in fuel poverty to reduce energy costs
HM3M1 Customer service standards for housing maintenance
HM3M2 Health and safety for housing management and maintenance
HM3M3 House construction
HM3M4 Housing maintenance systems
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Workshop Timetable Example: Leeds Federated Housing Training will be provided by skilled and experienced tutors and assessors at Dutton
Fisher Associates. We are able to deliver workshops at your organisations premises.
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Key Contacts The following identifies roles, contact details and telephone numbers of relevant
personnel involved in the delivery and assessment of the Training programme,
including the NVQ Assessors, including internal verification of NVQs and Key Skills.
The following is an example of workshops
Level 3 Housing Apprenticeship Programme
Programme Leader: Paul Dutton [email protected]
Programme Administrator: Simon Nicholson [email protected]
CIH Level 3 Certificate in Housing Practice
Course Tutor: Jo Rawnsley [email protected]
CIH tutor: Paul Dutton [email protected]
CIH tutor: Mark Robinson Legal Framework Unit only
Assignment Submissions: [email protected]
City & Guilds NVQ Level 3 Certificate in Housing
Lead NVQ Assessor: Sue Warren
Internal Verifier: Jo Fisher
ERR & PLTS
Tutor: Sue Warren [email protected]
Functional skills
Co-ordinator Karen Booty [email protected]
Tutor Helen Gregg / Karen Booty [email protected]