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    HOTEL MARIAL

    ADMINISTRACIN POR PROCESOS

    MARI LUZ HENAO JARAMILLO

    ALFONSO BOTERO MARULANDA

    PROFESOR

    HUMBERTO DE JESS GUTIRREZ HENAO

    ADMINISTRACIN DE EMPRESAS

    ESCOLME

    2015

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    HOTEL MARIAL

    ea Administrativarea fnanciera rea Mercadeo

    HOTEL DE MARIAL

    ADMINISTRACIN DE PROCESOS

    Cons!"#$ $% o!&'n(&!')' *o! +!$'s # *o! ,"n-(on$s o -'!&os.

    LOS DEPARTAMENTOS DEL HOTEL MARIAL

    E% HOTEL MARIAL $s+ -on,o!)'/o &$n$!'%)$n$ *o! %'s s(&"($n$s '!$'s

    ORGANIGRAMAS POR REAS

    1.1 REA ADMINISTRATIVA

    Es' !$' ($n$ $% /$$! /$ $s-o&$!3 s$!4(! # *$!,$--(on'! $% !$-"!so ")'no3's( )(s)o /$ )'n$n$! "n' -o)"n(-'-(6n 's$!(4' # $,$-(4' -on $% -%($n$ #-ons$!4'! %os $s+n/'!$s /$ -'%(/'/ /$% s(s$)' /$ &$s(6n $n -'/' "n' /$ %'s%7n$'s /$ s$!4(-(o.

    Es "n +!$' $s!'8&(-' so!$o/o $n n"$s!o o$% $n %' 9"$ $% 8:(o /$*$n/$/$% s$!4(-(o !(n/'/o *o! $% *$!son'% '/)(n(s!'(4o # /$ '*o#o.

    E% +!$' '/)(n(s!'(4' s$ /(4(/$ $n %'s s(&"($n$s s"'!$'s3 %'s -"'%$s son

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    1!$'A/)(n(s!'(4'

    T'%$no5")'no

    S(s$)'s /$&$s(6n /$

    -'%(/'/

    Servicio al

    Cliente

    A. TALENTO HUMANO. En-'!&'/' /$ s$%$--(on'! # )'n$n$! $% *$!son'%(/6n$o $n n"$s!o o$%

    B. SERVICIO AL CLIENTE. En-'!&'/o /$ *!o4$$! # )'n$n$! /$ )'n$!'

    s'(s,'-o!(o o/'s %'s n$-$s(/'/$s # !$9"$!()($nos 9"$ ($n$n $% -%($n$.

    C. SISTEMA DE GESTIN DE LA CALIDAD E% +!$' $n-'!&'/' $n !$'%(;'! #)'n$n$! %os (n/(-'/o!$s # !$9"$!()($nos /$ -'%(/'/ /'/os /$s/$ $% s(s$)'/$ &$s(6n /$ %' -'%(/'/ o'%.

    1.1.1 ORGANIGRAMA REA ADMINISTRATIVA

    1.2 REA FINANCIERA

    Es' !$' ($n$ $% /$$! /$ )'n$n$! %' *'!$ ,(n'n-($!' /$ n"$s!o o$%3!$'%(;'! %' -on'(%(/'/ )'n$n($n/o %os (n4$n'!(os '-"'%(;'/os3 's7 )(s)o /$*'&'! o*o!"n')$n$ ' o/os # -'/' "no /$ %os *!o4$$/o!$s # !$'%(;'! $%s(s$)' /$ -o!o ' %os -%($n$s )o!osos.

    E% +!$' ,(n'n-($!' s$ /(4(/$ $n %'s s(&"($n$s s"'!$'s3 %'s -"'%$s son

    A. CONTABILIDAD. En-'!&'/' /$ %%$4'! %' -on'(%(/'/ $ (n4$n'!(os /$% o$%.

    B. COSTOS Y PRESUPUESTOS. En-'!&'/o /$ *!o4$$! # )'n$n$! /$)'n$!' s'(s,'-o!(o o/os %os (n4$n'!(os3 n$-$s(/'/$s # !$9"$!()($nos 9"$($n$n $% o$%.

    C. COBRANZAS. E% +!$' $n-'!&'/' $n !$'%(;'! $% s(s$)' /$ -o!o #!$-"*$!'-(6n /$ -'!$!' /$ %os "s"'!(os o -%($n$s )o!osos.

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    AREA

    FINANCIERA

    CONTABILIDADCOSTOS Y

    PRESUPUESTOCOBRA!AS TESORERIA

    D. TESORERA. Es $% +!$' 9"$ ($n$ %'s ,"n-(on$s # !$s*ons'(%(/'/$s /$%

    o$% $n $% )'n$=o /$ $,$-(4o3 'n-'!(o # /$ *'&os. As7 )(s)o3 )'n$n$! %'

    (n,o!)'-(6n o*o!"n' so!$ %' %(9"(/$; # /$ o/'s %'s !'ns'--(on$s -o)$!-('%$s

    # ,(n'n-($!'s.

    1.2.1 ORGANIGRAMA REA FINANCIERA

    1.3 REA DE MERCADEO

    Es' !$' ($n$ $% /$$! /$ )'n$n$! %' *'!$ /$ )$!-'/$o /$% n"$s!o o$%3E% -"'% s$ ,"n/')$n' $n %' -'*'-(/'/ /$ !$'%(;'! $s"/(os /$ )$!-'/o *'!'/$$-'! %'s n$-$s(/'/$s /$ %os -ons")(/o!$s3 -ono-$! %' -o)*$$n-(' #-o)*!$n/$! %' ,o!)' -o)o s$ )"$4$ $% )$!-'/o *'!' 9"$ %'s $)*!$s's s$4"$%4'n -o)*$((4's # *"$/'n '%-'n;'! %os o=$(4os 9"$ -on/";-'n '%-!$-()($no3 'no /$% o$% -o)o /$ %os $)*!$s'!(os.

    E% +!$' ,(n'n-($!' s$ /(4(/$ $n %'s s(&"($n$s s"'!$'s3 %'s -"'%$s son

    A. INVESTIGACIN DE MERCADOS. En-'!&'/' /$ !$-o*(%'! # 'n'%(;'! %'(n,o!)'-(6n3 $n %o 9"$ !$s*$-' '% )"n/o /$% o$% # /$% )$!-'/o3 !$'%(;'/os/$ ,o!)' s(s$)+(-' o $:*!$s'3 *'!' *o/$! o)'! /$-(s(on$s /$n!o /$% -')*o/$% )'!>$(n& $s!'8&(-o # o*$!'(4o # 's7 -'*'! ' )+s "s"'!(os o -%($n$s.

    B. MARKETING Y PUBLICIDAD. En-'!&'/o /$ "s-'! $s!'$&('s *'!'o*()(;'! %'s 4$n's3 -ons$&"(! $% )+:()o $n$,(-(o # %' )'#o! $,(-'-('$)*!$s'!('% /$ n"$s!o o$%.

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    A!$' /$M$!-'/$o

    In4$s(&'-(on/$ M$!-'/os Mar"etin# $P%&licidad Com'ras Lo&(s(-'

    (irector )eneral

    (irector dePersonal

    (irector(ivisi*n C%artos

    (irector deAlimentos $ Be&idas

    (irector Contralor (irector deIn#enier+a

    (irector de ,entas

    C. COMPRAS. E% +!$' $n-'!&'/' $n !$'%(;'! %' B@s9"$/' /$ n"$4os*!o4$$/o!$s #o *!o/"-os3 's7 -o)o %' ')*%('-(6n /$ %' -'!$!' /$ %os )(s)os*'!' )$=o!'! $% $s'"s /$ n"$s!o o$%.

    D. LOGSTICA. Es $% +!$' 9"$ ($n$ %'s ,"n-(on$s # !$s*ons'(%(/'/$s $n $%

    o$% /$% An+%(s(s3 /$,(n(-(6n $ ()*%$)$n'-(6n /$ $s!'$&('s n$-$s'!('s *'!' %'

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    /$% ,%"=o /$ $n!'/'s # s'%(/'s /$ )$!-'n-7's o s")(n(s!os.

    1.3.1 ORGANIGRAMA DE MERCADEO

    ORGANIGRAMA POR FUNCIONES

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    1.3 DIRECCIN DE PERSONALEs$ /$*'!')$no ($n$ $% /$$! /$ $s-o&$!3 s$!4(! # *$!,$--(on'! $% !$-"!so")'no. Es "n /$*'!')$no $s!'8&(-o so!$o/o $n %' o$%$!7' $n %' 9"$ $%

    8:(o /$*$n/$ /$% s$!4(-(o !(n/'/o *o! $% *$!son'%.

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    B. See!!"#$ %e &e'()$*. E% *!o-$so ' s$&"(! $s $% s(&"($n$

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    o-"*'! $% *"$so $s-o%'!(/'/3 (/(o)'s3 $:*$!($n-('3 $% *$!,(% /$% *"$so$/'/3 s$:o3 $s'/o -(4(% %os !$-"!sos -on %os 9"$ s$ -"$n' *'!'/$s$)*$'! %' %'o! $9"(*o3 )'$!('%3 s(s$)'s3 %'s !$%'-(on$s /$ !''=o=$,$ (n)$/('o3 &$n$ ' s" -'!&o.

    2. R$9"(s(-(6n /$ *$!son'% *o! *'!$ /$% =$,$ /$ /$*'!')$no !$s*$-(4o.

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    . E:')$n )8/(-o *!$4(o ' /'! $% $)*%$o $% s$%$--(on'/o /$$ so)$$!s$ '"n $:')$n )8/(-o -on $% o=$o /$ -ono-$! s" $s'/o &$n$!'% /$ s'%"/3o$n$! (n/(-(os /$ 9"$ $% !''='/o! $s '%-o6%(-o o /!o&'/(-o3 4$!(,(-'! s(($n$ $n,$!)$/'/$s -on'&(os's3 $n $% -'so /$ %'s )"=$!$s 4$!(,(-'! s( $s+n$)'!';'/'s. Los $s"/(os /$$n /$ s$! *'&'/os *o! $% o$%.

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    1.3.1 ORGANIGRAMA DE PERSONAL

    1.5 DIRECCIN DE DIVISIN CUARTOS ) DIRECCIN DE OPERACIONES

    Es' /(!$--(6n $s+ -on,o!)'/' *o! '9"$%%os /$*'!')$nos 9"$ ($n$n !$%'-(6n-on %' *'!$ /$ '('-(on$s /$ "n o$% # son

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    %%$&'/' # s'%(/'3 ,")'! o no ,")'!3 (*o /$ -')'3 no. /$ *$!son's3 '!=$'/$ -!8/(o *'!' &'!'n(;'! %' !$s$!4'-(6n.

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    o En%'-$ /$ %%')'/'s /$ %'!&' /(s'n-(' # %o-'%$s.o C'!&os ' %' -"$n' /$ %os "8s*$/$s *o! -on-$*o /$ %%')'/'s

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    1.2.< ORGANIGRAMA DE DIVISIN CUARTOS

    11

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    1.3 DIRECCIN DE ALIMENTOS Y BEBIDAS

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    1.3.1 ORGANIGRAMA DE ALIMENTOS Y BEBIDAS

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    1.5 DEPARTAMENTO DE ANIMACIN HOTELERA

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  • 7/23/2019 Hotel Marial

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