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HOSTING OVERVIEW2014

• Exec Summary

• Highlights

• Our View of Services

• Customer Case Studies

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EXEC SUMMARY

We manage business critical applications and specialize in

creating fully compliant solutions that deliver high availability, backed by a team committed to world class

customer experience.

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MANAGED CLOUD SERVICESFOR BUSINESS-CRITICAL APPLICATIONS

Professional Services

Application Support

Security & Compliance

Availability & Recovery

Managed Cloud Foundation

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ENTERPRISE GRADE FOUNDATION

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HIGHLIGHTS

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Cloud Services Continue Rapid Growth

Jan-10 Jul-10 Jan-11 Jul-11 Jan-12 Jul-12 Jan-13 Jul-13 Jan-14$0

$500,000

$1,000,000

$1,500,000

$2,000,000

$2,500,000

Mon

thly

Recu

rrin

g R

even

ue

76% Annual Growth Rate

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Cloud Spectator Validates Performance

Overall System Performance:

“HOSTING performs 67% greater than Rackspace, and 167% greater than Amazon in overall system performance. HOSTING outperformed Amazon and Rackspace in 66% of the Windows tests, … and performs better than Amazon and Rackspace in more than 70% of Linux tests shown on the report.”

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Deliver on Compliance Promise

• Completed over 300 Compliance Reports for our Customers

• BAAs in Place with Dozens of Customers, including the Nation’s Largest Hospital Provider

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Industry’s Best Net Promoter Score

• Current Score: 63

• Company Bonus Plan Based on NPS

• HOSTING exceeded “Excellence” Threshold set at the beginning of the year

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Heathcare Heathcare HeathcareFinancialServices

FinancialServices Retail

Retail Retail Retail Retail Media Media

Media Retail Government Education Technology Manufacturing

Amazing Customers

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OUR VIEW OF SERVICES

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• Compliance

• Availability

• Customer Experience

Why Our Customers Buy From Us(Results of 2H13 Survey)

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• We manage to the ITIL framework at our core

• We create solutions to compliance reference architectures

• We can deliver a benchmark (360) report on your compliance

• We have SOC2/3, PCI (and HIGHTRUST by 3Q14) certifications.

Compliance

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• One portal, one platform, one team

• Critical Availability Service (CAS) delivers SLA with 2x credit

• We are the leading service provider for VMWare SRM-5 installations

• We are the only company that proves your RPO (Recovery point objective)

• Inter-site Disaster Recovery solutions

Availability: Always On!

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• We turn your IT Staff from a cost center to an innovation center, freeing up their time by taking over the daily tasks of patching, backups and monitoring

• We build custom solutions. We don’t push customers into templates. We listen to your needs

• The majority of our larger cloud customers are hybrid customers: cloud + dedicated + colo seamlessly

• Our team is bonused based on NPS—your vote!

Customer Experience

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CUSTOMER CASE STUDIES

Shift in business from sweepstakes to online gaming. Manage 25 web properties. Require 100% Uptime

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PCH

www.hosting.com | Client Brief | @ 2013 HOSTING, All Rights Reserved

Customer Challenges, Requirements

Why We Won

Performance, customer service issues with current provider. Needed a responsive managed cloud hosting provider that could augment their IT staff and deliver 100% uptime.

Performance is critical: 100% uptime required. Full-service managed hosting. Solution flexibility. Migration Expertise.

HOSTING Solution

Who We Beat

Private Cloud and Public Cloud Components (200+ VMs consisting of more than 750 vCPUs and 1200 GB of RAM), 50+ dedicated servers, Dedicated network and storage, Managed DBA Services, Cloud Recovery Services, Critical Availability Services.

Verizon (incumbent), Rackspace

20www.hosting.com | Client Brief | @ 2013 HOSTING, All Rights Reserved

Customer Challenges, Requirements

Why We Won

Sustained multiple outages. Poor/limited customer support. Un-projected expenses as company grew. No solution design support to help manage growth/reliability.

Moved from Non-Redundant to Fully Redundant Solution and Reduced Budget. Engaged in partnership to manage growth issues. Depth of Solution Expertise.

HOSTING Solution

Who We Beat

Public & Private Cloud. Colocation. Critical Availability Services (CAS). Multiple Security Services. Professional Services for Growth Management.

AWS

InspiratoMembers-only Destination Club.Migrated From AWS Due to Outages.Upgraded Solution and Saved Money.

21www.hosting.com | Client Brief | @ 2013 HOSTING, All Rights Reserved

Customer Challenges, Requirements

Why We Won

Growth outpacing customer application infrastructure; HIPAA Compliance, High availability (100% uptime); Partner to build, implement, manage and provide strategic direction

Expertise and experience managing complex environment s, Ability to scale quickly with customer growth, Compliance posture (e.g., HIPAA) + HA/scalable architecture

HOSTING Solution

Who We Beat

Hybrid Colocation and Private cloud w/Security Services , Large scale high availability storage platform

In-house build out

Jefferson RadiologyOne of the largest radiology private practice groups in the Northeast, growing at an extremely fast pace and realizing operational cost efficiencies by partnering with HOSTING