hosting 101 ucm welcome center

HOSTING 101HOSTING 101

(Introductory Briefing about (Introductory Briefing about Hosting thru the WELCOME Hosting thru the WELCOME

CENTER)CENTER)

Union Church Of ManilaUnion Church Of Manila

SOME THOUGHTS ABOUT THE MINISTRY OF SOME THOUGHTS ABOUT THE MINISTRY OF HOSPITALITYHOSPITALITY

Ministry – any act of Christian service that helps people into a fellowship with Ministry – any act of Christian service that helps people into a fellowship with Jesus Christ.Jesus Christ.

4 Vital Church Ministries:4 Vital Church Ministries:a. a. PREACHINGPREACHING

- - Romans 10:14 -Romans 10:14 - How then will they call on him in whom they have not believed? And how are they to believe in him of whom they have never How then will they call on him in whom they have not believed? And how are they to believe in him of whom they have never

heard? And how are they to hear without someone preaching?heard? And how are they to hear without someone preaching?

b. b. TEACHINGTEACHING- - John 14:26, 16:13John 14:26, 16:13But the Helper, the Holy Spirit, whom the Father will send in my name, he will teach you all things and bring to your But the Helper, the Holy Spirit, whom the Father will send in my name, he will teach you all things and bring to your remembrance all that I have said to you.remembrance all that I have said to you.When the Spirit of truth comes, he will guide you into all the truth, for he will not speak on his own authority, but When the Spirit of truth comes, he will guide you into all the truth, for he will not speak on his own authority, but whatever he hears he whatever he hears he will speak, and he will declare to you the things that are to comewill speak, and he will declare to you the things that are to come..

- - 2 Timothy 2:24-252 Timothy 2:24-25And the Lord's servant must not be quarrelsome but kind to everyone, able to teach, patiently enduring evil,And the Lord's servant must not be quarrelsome but kind to everyone, able to teach, patiently enduring evil,Correcting his opponents with gentleness. God may perhaps grant them repentance leading to a knowledge of the Correcting his opponents with gentleness. God may perhaps grant them repentance leading to a knowledge of the

truth,truth,

c. c. MUSICMUSIC- - Colossians 3:16Colossians 3:16Let the word of Christ dwell in you richly, teaching and admonishing one another in all wisdom, singing Let the word of Christ dwell in you richly, teaching and admonishing one another in all wisdom, singing

psalms and psalms and hymns and spiritual songs, with thankfulness in your hearts to God.hymns and spiritual songs, with thankfulness in your hearts to God.

d. d. USHERING/ HOSPITALITYUSHERING/ HOSPITALITY- - 1 Corinthians 14:401 Corinthians 14:40But all things should be done decently and in order.But all things should be done decently and in order.

- - Hebrews 13:2, Romans 12:13Hebrews 13:2, Romans 12:13Don’t forget to show hospitality to strangersDon’t forget to show hospitality to strangersAlways be eager to practice hospitalityAlways be eager to practice hospitality

WHAT CHARACTERIZE A WHAT CHARACTERIZE A GOOD HOST?GOOD HOST?

1. MOTIVATION1. MOTIVATION-- Love Him, and Bring Him gloryLove Him, and Bring Him glory-- Love othersLove others

Hosting 101 - UCMHosting 101 - UCM 33


2.2. ATTITUDEATTITUDE-- We are the hosts, they are our We are the hosts, they are our

guestsguests-- They may be searching, we may be They may be searching, we may be

used by God used by God -- We are the ‘face’ of the Body of We are the ‘face’ of the Body of

Christ Christ



3.3. BEHAVIOR (DECORUM AND BEHAVIOR (DECORUM AND DEMEANOR)DEMEANOR)

-- The best of what can be said about The best of what can be said about UCMUCM

-- Friendly and WarmFriendly and Warm-- HelpfulHelpful-- KnowledgeableKnowledgeable


SOME METAPHORS OF A SOME METAPHORS OF A GOOD HOSTGOOD HOST

We are the We are the SALT of the earth …SALT of the earth …- - “Let our conversation be always full of grace, seasoned with salt.” – Cols. “Let our conversation be always full of grace, seasoned with salt.” – Cols.

4:64:6- Salt can never do its work until it is brought into close contact with the - Salt can never do its work until it is brought into close contact with the substance on which it is to make its influence.substance on which it is to make its influence.

We are like “We are like “a CITY ON A HILLa CITY ON A HILL””- Matthew 5:14Matthew 5:14

““You are the light of the world. A city set on a hill cannot be hidden.”You are the light of the world. A city set on a hill cannot be hidden.” - Landmark, dependable, intermediaryLandmark, dependable, intermediary

Like a Like a LAMPLAMP- - Matthew 5:15/16Matthew 5:15/16

““Nor do people light a lamp and put it under a basket, but on a stand, and it gives light to all Nor do people light a lamp and put it under a basket, but on a stand, and it gives light to all in the house.in the house.In the same way, let your light shine before others, so that they may see your good works In the same way, let your light shine before others, so that they may see your good works and give glory to your Father who is in heaven.”and give glory to your Father who is in heaven.”

- Warm, and welcoming atmosphere- Warm, and welcoming atmosphere- Dispels darkness- Dispels darkness- Radiating the Love of God- Radiating the Love of God


3 AREAS OF 3 AREAS OF CONCENTRATIONCONCENTRATION

Colossians 3:23-24 – “Whatever you do, work at it with all Colossians 3:23-24 – “Whatever you do, work at it with all your heart, as working for the Lord … It is the Lord your heart, as working for the Lord … It is the Lord Christ you are serving”Christ you are serving”

CONCENTRATE ON THE CONCENTRATE ON THE PEOPLEPEOPLE> names, background> names, background> what brings them to UCM> what brings them to UCM


CONCENTRATE ON CONCENTRATE ON THEIR NEEDSTHEIR NEEDS

Warm and inviting environmentWarm and inviting environment Someone to talk to .. provide answers to Someone to talk to .. provide answers to

questionsquestions Someone to connect Someone to connect Introduction to a group to be part ofIntroduction to a group to be part of Information about the churchInformation about the church Directions Directions


CONCENTRATE ON CONCENTRATE ON YOURSELFYOURSELF & & YOUR ROLEYOUR ROLE

GROOMINGGROOMING- Clean & refreshed- Clean & refreshed- Gum removed- Gum removed- Hair groomed- Hair groomed- Clean shaven; trimmed- Clean shaven; trimmed- Clothing pressed and clean- Clothing pressed and clean- Shoes shined- Shoes shined

ASSIGNMENTASSIGNMENT- On time- On time- Don’t leave post, unless necessary- Don’t leave post, unless necessary- Pay special attention to guests- Pay special attention to guests

MINDSETMINDSET- Proud to be a host- Proud to be a host- Optimistic about our church- Optimistic about our church- Pleasant conversationalist- Pleasant conversationalist- Pleasant and smiling face- Pleasant and smiling face- Nonjudgmental attitude- Nonjudgmental attitude- Prayerful- Prayerful


TIPS ON ENCOUNTERING TIPS ON ENCOUNTERING NEWCOMERSNEWCOMERS

- - Greeting and WelcomingGreeting and Welcoming- The ‘Checking-Out’- The ‘Checking-Out’

a. Those with regular attendersa. Those with regular attendersb. Those by themselvesb. Those by themselves

- Brief Church Intro- Brief Church Intro- Answering Queries- Answering Queries- Getting Involved- Getting Involved- Being sensitive to personal and cultural - Being sensitive to personal and cultural

differencesdifferences- Knowing the Culture- Knowing the Culture


SOME COMMENTS ON THE HOSPITALITY SOME COMMENTS ON THE HOSPITALITY OF SAMPLE PHILIPPINE CHRISTIAN OF SAMPLE PHILIPPINE CHRISTIAN

CHURCHESCHURCHES Cathedral of the King, Mandaluyong Cathedral of the King, Mandaluyong – by Pewpotato– by Pewpotato


Did anyone welcome you personally?Yes. A friendly usher greeted me warmly at the door and handed me a 40-page (yes!) order of worship. As I walked down the aisle, I felt the thickness of the booklet with my fingers and thought, "Uh-oh, this service is going to be very long!"

16 November 2008, 9.00am16 November 2008, 9.00am

What happened when you hung around after the service looking lost?I did not hang around. The service took so long I just felt I needed some fresh air after all that censing!

How would you describe the after-service coffee?Didn't see any. But then again, if there was, I would not have had any because the service started just minutes after I had finished breakfast and ended around lunch time.

How would you feel about making this church your regular (where 10 = ecstatic, 0 = terminal)?3 – I would if there were no other churches around the area, but there are. There are other churches within three square miles that I find more "satisfying."

SOME COMMENTS ON THE HOSPITALITY SOME COMMENTS ON THE HOSPITALITY OF SAMPLE PHILIPPINE CHRISTIAN OF SAMPLE PHILIPPINE CHRISTIAN

CHURCHESCHURCHES Victory Christian Fellowship, Ortigas, Quezon City Victory Christian Fellowship, Ortigas, Quezon City - - by Pewpotato, by Pewpotato,

Mothers Day, 11 May 2008, 5.00pm Mothers Day, 11 May 2008, 5.00pm Did anyone welcome you personally?Did anyone welcome you personally? Yes, someone did. They have a good number of ushers Yes, someone did. They have a good number of ushers who welcome people and lead them to their seats.who welcome people and lead them to their seats. What happened when you hung around after the service looking lost?What happened when you hung around after the service looking lost? I did not hang out. Very few people did – the place isn't very conducive to that. I did not hang out. Very few people did – the place isn't very conducive to that.

But the people seemed really friendly.But the people seemed really friendly. How would you describe the after-service coffee?How would you describe the after-service coffee? No coffee. Or maybe there was, I really don't know.No coffee. Or maybe there was, I really don't know. How would you feel about making this church your regular (where 10 = How would you feel about making this church your regular (where 10 = ecstatic, 0 ecstatic, 0

= terminal)?= terminal)? 5 – If I had no other church to join in the area, I would.5 – If I had no other church to join in the area, I would.


SOME COMMENTS ON THE HOSPITALITY OF SOME COMMENTS ON THE HOSPITALITY OF SAMPLE PHILIPPINE CHRISTIAN CHURCHESSAMPLE PHILIPPINE CHRISTIAN CHURCHES

Christ's Commission Fellowship, Ortigas, Mandaluyong Christ's Commission Fellowship, Ortigas, Mandaluyong – – by by Pewpotato, 27 May 2007, 8.00amPewpotato, 27 May 2007, 8.00am


Did anyone welcome you personally?No one. As in no one! It's hard to be noticed in a sea of people. Perhaps the ushers thought I was a regular. I came and went having met no one. I admit, though, when the worship leader asked first time guests to stand, I remained seated. I don't like the idea of cameras zooming in on me and flashing my face on the two giant screens!

What happened when you hung around after the service looking lost?Had I hung around I would have been trampled! The crowd pushed everyone along toward the escalators.How would you describe the after-service coffee?I thought I smelled coffee brewing but never tasted any.How would you feel about making this church your regular (where 10 = ecstatic, 0 = terminal)?5 – It was just too big a church for me. I might have thought differently had there been a proper welcome.


Church of the Risen Lord, University of the Philippines, Quezon City Church of the Risen Lord, University of the Philippines, Quezon City – by – by Saint Hedrin, 19 November 2006, 10.00amSaint Hedrin, 19 November 2006, 10.00am


Did anyone welcome you personally?I arrived very late, at the moment the peace was being passed. But still an usher greeted me, handed me the order of worship, and directed me to a pew right under the loft.

What happened when you hung around after the service looking lost?I knew that my uncle would be at the service, and I looked all over for him in that little sea of humanity, but in vain.

How would you describe the after-service coffee?There was a buffet luncheon in the garden, but I couldn't stay for that. I had to get myself over to Ikeda Hall, where another of my uncles was celebrating his birthday. There, I had a non-alcoholic punch with my meal.

How would you feel about making this church your regular (where 10 = ecstatic, 0 = terminal)?7 – I'd make it my regular if I lived there and were enrolled in the University.


Greenhills Christian Fellowship, Pasig City – Greenhills Christian Fellowship, Pasig City – by Pewpotato, 30 December by Pewpotato, 30 December 2007, 11.00am2007, 11.00am


Did anyone welcome you personally?Yes, I was. The armed guard wished me good morning. Then an usher shook my hand at the foot of the escalator. On top of the second flight, I was greeted again by an attractive Chinese lady who gave me a full-color, glossy worship guide. The male ushers wore the barong, the traditional Filipino national costume, and the women ushers wore black pants and blazers. I felt like I was attending an awards night.

What happened when you hung around after the service looking lost?After the sermon Dr Pantoja personally welcomed the first time guests. Visitors were asked to stand (I chose not to) and the congregation applauded. It was their way of making the guests feel welcome. The guests were then led to a nicely decorated visitors centre for refreshments and question-and-answer.

How would you describe the after-service coffee?The enticing aroma of coffee drifted from a social hall adjacent to the lobby, and so I followed my nose. But that's all there was – coffee! There was a full-service cafeteria near the patio but my palate has not yet adjusted to Filipino dishes – although I heard the food was good. I opted instead to visit the Burger King at a nearby mall.

How would you feel about making this church your regular (where 10 = ecstatic, 0 = terminal)?10 – If I were to live longer in Metro Manila, I would definitely make this my home church. There are many opportunities of ministry for people there, plus of course the warm fellowship.


Holy Trinity, Forbes Park, Makati City Holy Trinity, Forbes Park, Makati City – by Saint Hedrin, 11 June 2006, 9.30am– by Saint Hedrin, 11 June 2006, 9.30am


Did anyone welcome you personally?I was given the customary "Good morning" as I was handed the service booklet and bulletin for the day. More greetings came after the service, over lunch, and at the mini-concert that followed

What happened when you hung around after the service looking lost?We were all herded into the garden to partake of the special lunch that had been set out on the occasion of the church's feast of title. Warden Thoburn spoke with me a bit and invited me to stay both for lunch and the concert that was to follow.

How would you describe the after-service coffee?There was much food, lots of rice and pasta, several different chicken dishes, meat loaf, and more. For dessert there were cakes, chocolate, and lots of local sweets. There was brewed coffee to drink, as well as apple juice, canned soda, and even beer (both light and super dry).How would you feel about making this church your regular (where 10 = ecstatic, 0 = terminal)?8 – I liked the atmosphere and the welcoming congregation, plus the possibility that I may have Anglican roots buried in this parish.


Union Church of Manila, Makati City Union Church of Manila, Makati City – by Pewpotato, May 20, 2007, 8.45am – by Pewpotato, May 20, 2007, 8.45am and 10.30amand 10.30am


Did anyone welcome you personally?A gentleman shook my hand and said, "Kindly turn off your cell phone, sir. Thank you!" After that, a lady handed me a bulletin and another lady directed me to the fourth row of the center section, saying, "It's the best section in the sanctuary."What happened when you hung around after the service looking lost?I went down to the fellowship hall in the first basement (there are five basements!) and took some coffee and a cookie. I finished both without anyone coming up to talk to me! I left the building having met and known no one. And I thought Christianity was about knowing a person, joining a family, and connecting.How would you describe the after-service coffee?Coffee was hot but bland! Cookie looked cheap. Tea and juice were also available, but I didn't sample them.How would you feel about making this church your regular (where 10 = ecstatic, 0 = terminal)?5 – It seemed a nice enough church in which to belong, but people could make use of a little more friendliness.

WE ARE GOD’S AMBASSADORS WE ARE GOD’S AMBASSADORS OF KINDNESSOF KINDNESS

Hosts shouldn’t expect too much from Hosts shouldn’t expect too much from people – accept people as they are.people – accept people as they are.

Hosts should be kind and ‘sensitive’ in Hosts should be kind and ‘sensitive’ in conversationconversation

Hosts are ‘people persons’.Hosts are ‘people persons’.


A HOST’S STANDARD OF A HOST’S STANDARD OF EXCELLENCEEXCELLENCE

““And now I will show the most excellent way ”- 1Cor. 12:31And now I will show the most excellent way ”- 1Cor. 12:31 … … 1Cor. 13:4 onwards … 1Cor. 13:4 onwards … LOVE ISLOVE IS::

1. PATIENT1. PATIENT – accept people as they are, even – accept people as they are, even the ‘pas-the ‘pas-aways’. aways’. 2. KIND2. KIND – continue being kind when others are – continue being kind when others are difficult.difficult.3. NOT BOASTFUL3. NOT BOASTFUL – instead bring focus to Jesus– instead bring focus to Jesus4. NOT PROUD4. NOT PROUD … not self-seeking and conceited… not self-seeking and conceited5. NOT RUDE5. NOT RUDE – – never lose your head .. remain poise never lose your head .. remain poise and and calm. calm. Remember – Even if you’re right Remember – Even if you’re right but if but if you’re you’re rude, then you’re wrong.rude, then you’re wrong.


6.6. NOT EASILY ANGEREDNOT EASILY ANGERED – having peace and – having peace and joy that come from the Holy Spiritjoy that come from the Holy Spirit..

7. NOT DELIGHTED IN EVIL BUT REJOICES 7. NOT DELIGHTED IN EVIL BUT REJOICES IN TRUTHIN TRUTH – stopping rumors, rejoicing in – stopping rumors, rejoicing in

good good reports, and always maintaining Christian reports, and always maintaining Christian optimismoptimism..

8. ALWAYS PROTECTS .. TRUSTS .. 8. ALWAYS PROTECTS .. TRUSTS .. HOPES HOPES .. PERSEVERES .. PERSEVERES – being able to – being able to handle handle frustration, irritations, frustration, irritations, make decisions make decisions quickly, and work quickly, and work under pressure.under pressure.

9. NEVER FAILS9. NEVER FAILS – having an understanding – having an understanding heart. heart. 10. LOVE OF GOD10. LOVE OF GOD – radiates to loving people.– radiates to loving people.


EXHIBITING THE FRUIT OF THE SPIRITEXHIBITING THE FRUIT OF THE SPIRIT - - To become a useful and effective representative of Jesus To become a useful and effective representative of Jesus Christ, a faithful host will desire to possess qualities that do not Christ, a faithful host will desire to possess qualities that do not come by law but by the indwelling of the Holy Spirit.come by law but by the indwelling of the Holy Spirit.

Galatians 5:22-23Galatians 5:22-23 – “But the fruit of the Spirit – “But the fruit of the Spirit is:is:

1. LOVE1. LOVE – the kind that is not a function of the – the kind that is not a function of the love of otherslove of others

2. JOY2. JOY – an attitude and outward – an attitude and outward manifestation that does not depend manifestation that does not depend

on circumstanceson circumstances3. PEACE3. PEACE – calm and reassuring presence– calm and reassuring presence4. PATIENCE4. PATIENCE – being hopeful and persevering – being hopeful and persevering

in in all situationsall situations5. KINDNESS5. KINDNESS – taking the role of a servant for – taking the role of a servant for

ChristChristHosting 101 - UCMHosting 101 - UCM 2121

6. GOODNESS6. GOODNESS – being good and true in both – being good and true in both what what he says and doeshe says and does7. FAITHFULNESS7. FAITHFULNESS – being on time, taking – being on time, taking initiative, planning ahead … initiative, planning ahead … 8. GENTLENESS8. GENTLENESS – thoughtfulness, discretion, – thoughtfulness, discretion, pleasant language, constant courtesypleasant language, constant courtesy9. SELF-CONTROL9. SELF-CONTROL - disciplined and professional- disciplined and professional

““There will never be enough rules and guidelines to cover There will never be enough rules and guidelines to cover every situation that ushers may face. But hosts who are every situation that ushers may face. But hosts who are filled by the Holy Spirit bear fruit that will guide them in filled by the Holy Spirit bear fruit that will guide them in knowing what to do and say in a variety of situations, to knowing what to do and say in a variety of situations, to the glory of God.”the glory of God.”


REMEMBER THEN …REMEMBER THEN …

Colossians 3:23Colossians 3:23 “ “ Whatever you do, work heartily, as for Whatever you do, work heartily, as for

the Lord and not for men.”the Lord and not for men.”


GOD BLESS US ALL ….GOD BLESS US ALL ….

MEMBERS of the Welcome and MEMBERS of the Welcome and NewComer Center of theNewComer Center of the

UNION CHURCH OF MANILAUNION CHURCH OF MANILA


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