hospitality supervision and human resource management 1

8/3/2019 Hospitality Supervision and Human Resource Management 1

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Final exam

Hospitality supervision and human resource management

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Magda Nebieridze European International University

Hospitality supervision and Human Resource management

Name:

Date:

Final exam

Section A: multiple choice questions

Section B: true/false question

Section C: questions with short answers

Section D: Essay

Section A

2 points to each

1)

All of the following are phases of career development except

A. Performance PhaseB. Direction PhaseC. Assessment PhaseD. Development Phase

2)

Performance Appraisal is a primary HRM process that links employees and organizations and

provides input for other processes through these means

A. Identification, Measurement, ManagementB. Assessment, Direction, DevelopmentC. Recruitment, Selection, Onboarding


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D. Skill, Effort, Responsibility

3)

Total compensation is all forms of direct and indirect compensation paid or provided to theemployee in recognition of employment status and performance. All of the following are forms ofdirect compensation except

A. Base PayB. Variable PayC. Statutory BenefitsD. Stock Benefits

4)

Benefits that are required by law to provide to all employees are called

A. Medical BenefitsB. Direct BenefitsC. Indirect BenefitsD. Statutory Benefits

5)

All of the following are statutory benefits except

A. Social SecurityB. Unemployment InsuranceC. Medical InsuranceD. Workers Compensation

6)

Protections and privileges negotiated for, and provided by, a legal and binding contract (e.g., union

contract, employment contract, etc) for employees are called

A. Statutory RightsB. Privileged RightsC. Contractual RightsD. Psychological Contract


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7)

Typically, unions negotiate terms and conditions for represented employees in the areas of Wages,Hours, and Employment Conditions. Negotiation for Hours are for

A. Holidays, Vacation, Shifts, Overtime ratesB. Flextime, Parental Leave, Vacation , HolidaysC. Shifts, Flextime, Seniority Positions, Travel PayD. Overtime, Promotions, Parental Leave, Shifts

8)

If a worker gets injured on the job while performing duties of his job, the employer is obligated to

pay the expenses of the injured employee who may become unemployed under the statutory benefitsof

A. Unemployment InsuranceB. Medical InsuranceC. Workers Compensation insuranceD. Employers Compensation Insurance

9)

The second stage of internationalism where there is a limited need for impact on local HRM

practices communications, incentives, and product training is called

A. Subsidiaries and Joint VenturesB. TransnationalC. Export OperationsD. Multinational

10)

Phase of Career Development which is focused on helping employees to identify strengths and

weaknesses that may affect future performance.

A. Direction PhaseB. Assessment PhaseC. Development Phase


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D. Training Phase

11)

Measuring Peformance is based on a measurement approach that can be broken down to type of

judgment and measurement focus. All of the following are ways to appraise performance based on

measurement focus except

A. TraitB. BehaviorC. Outcome

D. Relative

12)

The systematic process of making job valuation determinations about a job based upon its content

and the way in which it actually functions within the organization is called

A. Job EvaluationB. Job Determination

C. Job AnalysisD. Job Grading

13)

Pay-For-Performance System

A. Seeks toacknowledge differences inemployee or group contributions

B. Responds to the fact that organizational performance is a function of individual or groupperformance

C. Uses pay to attract, retain and motivate (?) employees relative to their performance and

contribution

D. all of the above


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14)

Established by this Act, these benefits known as retirement income, disability income, healthbenefits, and survivor benefits are the economic safety net for American workers:

A. COBRA of 1939

B. Social Security Act 1935C. American Disability Act of 1973D. ERISA of 1975

15)

The National Labors Relations Board is concerned with making sure the Wagner Act is not violated.

It is violated when employers

A. Interfere with the right to form a union and to contractB. Interfere with the administration and financing of a companyC. Refuse to contract collectively with their employeesD. Refuse to bargain collectively in good faith

16)

Before Workers compensation was ratified, employees had a hard time collecting for their injuries

because the burden of proof lay on the employees. One of the reasons it was hard to collect was

because of

A. Presumption that employee accepted usual job risks for pay

B. Doctrine of Contributory Negligence that said employers were not liable for an employees own

negligence

C. Fellow-Servant Rule that said employers were not responsible when another employee wasnegligent

D. all of the above

17)

The direction phase focuses the employee on determining the type of career and work that will best

leverage strengths and weaknesses and a general plan for achieving those objectives. One of the

ways of making a determination is through


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A. Career Planning WorkshopsB. Succession PlanningC. Individual Career ConsultingD. Job Shadowing

18)

A number of potential problem areas may affect the quality of performance measurement results in

performance appraisal such as

A. Rater error and bias (halo, range restriction, personal bias, and comparability)

B. Influence of liking

C. Organizational politics

D. All of the above

19)

A corporate-wide pay plan that uses a structured formula to allocate a portion of annual company

profits to employees as a contribution to a retirement arrangement (e.g., 401(k)), or as a year-end

cash payment.

A. GainsharingB. Profit sharing

C. ESOP Sharing

D. COBRA Plan

20)

All of the following are ways for information dissemination to occur except

A. Employee HandbooksB. Employee Attitude SurveysC. Employee WebsitesD. HR Websites

21)


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Management interventions that give employees multiple opportunities to correct undesirable

behavior is called

A. Progressive DisciplineB. Regressive DisciplineC. Positive Discipline

D. Negative Discipline

22)

Passed in 1947 to re-balance the power between labor and management and to ensure a healthy,sustainable labor-management environment. The Act empowered the NLRB to remedy six unfair

union labor practices

A. Wagner ActB. National Labor Fair Standards ActC. Taft-Hartley Act

D. Landrum-Griffin Act

23)

A staff management strategy that hires management from home country to manage a non-home

country operation is known as the

A. Geocentric Approach

B. Ethnocentric Approach

C. Polycentric Approach

D. Nationalistic Approach

24)

Many professional, career-minded people marry, or have close relationships with, another personwith a similar commitment to meeting career objectives. They are said to face challenges based on a

A. Individualistic CareerB. Professional Career

C. Dual CareerD. Family-based Career


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Section B

Two points to each

25)

Comparable Worth is a pay concept that calls for comparable pay for jobs that require comparable

levels of skill, effort, responsibility and have comparable working conditions even if the job content

is different.

True False

26)

Employee stock ownership Plan is a corporate-wide pay plan that rewards employees with stockgrants or stock options based upon a structured formula

True

False

27)

HIPPA protects employees to transfer between medical plans without a gap in coverage due to a

pre-existing condition provided he/she has been covered by the previous plan for one month, ormore at 12 months there is guaranteed full coverage.

True False

28)

Appeals Procedures are structured processes that allow an employee to voice disagreement over amanagement decision or action and to work with management toward resolution

True

False

29)


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Positive Discipline is not a counseling-based process that encourages employees to assume

responsibility for their own behavior.

True False

30)

Landrum-Griffin Act waspassed in 1959 to protect union members from corrupt union leadership

and mismanagement.

True False

31)

Passed in 1970, OSHQ extended the protection of employees in the workplace by imposing three

major requirements on employers.

True

False

32)

A staffing approach that takes management staff from host country is Polycentric in its approach to

staffing.

True False

33)

Career Development is an ongoing and formalized effort that recognizes employees as valuable

organizational resources and focuses on developing them to their fullest, practical performance

potential.

True False

34)

Fundamental Employee Performance Dimensions are broken down into the What and How

dimensions.

True


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False

35)

Total compensation doesnt include all forms of direct and indirect compensation paid or provided

to the employee in recognition of employment status and performance.

True False

36)

Corporate Pay Plans do not tend to work best in larger organizations where gainsharing may not beviable

True False

Section C

4 points to each

37)

Describe the steps in the progressive discipline process. When is it not necessary to not follow thesteps in order?

38)

Name at least one of the major goals of Human resource management. Give two examples of

specific HR actions that organizations can use to obtain that goal.


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Section D

Essay (20 points)

Choose one of the two essays

i. Use internet library, give three specific examples of multinational corporations(desirable from Hospitality industry), explain the nature of some of theiroperations, in which countries do they operate and give any specific informationabout their international HR policies.

ii. You are a HR manger of a firm that is about to send its first employees overseesto stuff a new subsidiary. Your Boss, the president asks you why suchassignments often fail, and what do you plan to avoid such failures. How do you

respond?

hospitality supervision and human resource management 1

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