IP Connect

Superior communication is at the heart of every successful hotel.

MITEL CONNECTED GUESTS

Features:

• • • • • • • •

Hotspot Manager Mobile Application Portal Page Management Room/Port Management Billing Plan Management User Management Revenue Reports Passthrough and URL Filtering Dynamic Traffic Shaping

Mitel | 1

With the number of smart devices projected to surpass 6.1 billion by 2020, hoteliers need to ensure effective and robust guest internet connectivity for their residents.

IP Connect will enable hotel staff to manage the guest internet expectation, improve the experience and subsequently reduce the chance of negative publicity on the social media sites.

IP Connect provides a highly efficient HSIA wireless and wired LAN infrastructure management platform offering a single sign-on experience for the guest and also enables smarter bedroom and network integration. So whether a guest is staying at the hotel or attending a conference or event, IP Connect will keep them connected.

Provides 'Home Away From Home' Experience

The global hospitality industry is experiencing strong growth and an important industry trend is for hotels to provide guests with a “Home Away from Home” experience. Guests now expect the same technology experience in their hotel that they would have at home. IP Connect feature benefits include the ability for guests to create a secure in- room network and personalize their stay with their own TV streaming media devices, to access live and recorded shows, movies and sports. IP Connect enables the guest to cast these media devices directly to the hotel television.

•

Mitel hospitality customers enjoy scalable, reliable communications, optimized to meet the needs of their industry. From small hotels, to some of the world’s most famous luxury establishments, hoteliers rely on Mitel communications to provide exceptional guest service, create operational efficiency and improve staff productivity.

For four decades Mitel has enabled hotels around the globe to improve their communications. As a leading hospitality solutions provider, Mitel call hospitality applications enable hoteliers to enhance and improve the overall guest technology experience. IP Connect provides a management platform to optimize the guest and conference delegate High Speed Internet Access (HSIA) service. The application empowers the hotelier to completely manage the internet services including the ability to control traffic and guarantee dedicated bandwidth for large events and guests who have opted to pay for the premium service.

Quality of Service (QoS) is managed and based on access speed, bandwidth usage and service duration. Access can be tiered to provide a limited service with upgrade options for those willing to pay for a better internet experience. IP Connect provides tracking of user activity and complies with many in-country regulations.

The benefits include improved guest connectivity, the ability to deliver a true “home away from home” traveler experience, better managed wired/wireless network access, comprehensive integration with leading PMS systems, and ultimately increased revenue streams.

Improved Network Connectivity

Mitel | 2

Better Managed Wired/Wireless Network Access

The HSIA wireless and wired LAN infrastructure management platform needs to be highly efficient and reliable. IP Connect has a proven track record in delivering maximum up-time and reliability to hotels groups and estates on a global scale. Designed to manage the authentication and billing of guests, IP Connect provides a role based intuitive management platform for the guests and conference delegates using this HSIA service.

IP Connect also provides complete tracking of user activity and complies with the legal requirements dictated by many in country laws. The solution can be cloud based or offered as an appliance. Software only models are available and it supports complete virtualization.

Featuring an advanced Traffic Shaping module, IP Connect enables the hotelier to easily manage bandwidth usage for the resident guest while guaranteeing dedicated bandwidth for large conferences. IP Connect provides the ability to control Quality of Service (QoS) levels, based on factors such as access speed, bandwidth usage and service duration. This allows the hotelier to provide a tiered, limited Internet service, while offering upgrade options for guests who are willing to pay for a premium browsing experience.

Through consolidated reporting and user data collection, IP Connect allows detailed reporting, enhancement of user profiles and better user recognition.

The ability to Interface with leading PMS applications is important. IP Connect has integration to many platforms including the mainstream Opera, OnQ and Protel solutions. This interconnect provides richer guest experience including the ability to charge internet access costs directly to the guest account, view PMS stored text messages on the guest portal, view detailed bill on guest portal, check out via the internet, and post voucher values.

Additionally IP Connect creates opportunities for hotels to gain extra revenue. Hotels can create their own billing plans and payment can be made in different ways including full voucher management and credit card. Unlimited billing and access plans can be number of pre-paid, post-paid or free plans which are subscriber profile based. IP Connect supports multiple credit card clearing houses. Revenue reports can be generated based on rooms, floors or guest types.

IP Connect can be deployed as a single site, private cloud or public cloud application. IP Connect is available on any Wi-Fi infrastructure in any service-oriented market place: hospitality, health-care, convention centers, stadiums, residential areas, shopping centers, airports, railway stations.

IP Connect is hardware agnostic, keeping in line with the global market strategy of the Connected Guests solutions portfolio.

Mitel | 3

© Copyright 2016, Mitel Networks Corporation. All Rights Reserved. The Mitel word and logo are trademarks of Mitel Networks Corporation. Any reference to third party trademarks are for reference only and Mitel makes no representation of ownership of these marks.

At a Glance

Marketing message platform:

IP Connect Cloud offers the ability to create and display marketing messages. Marketing message content can be based on user profile based parameters in order to target particular user groups. Marketing message content can be stored in the IP Connect Cloud or can be viewed from different external sources.

Personal Area networking (PAN):

Personal Area networking (PAN): A Personal Area Network is a dedicated, secure personal guest network where the guest can connect all of their own devices. A PAN can be created by setting up a unique wireless SSID controlled by the guest with a user created credentials.

IP Connect Cloud Service supports auto-login as a method of joining the WIFI. The additional advantage for the guest with a PAN Wi-Fi profile is that they can be automatically be re-activated upon guest arrival and check-in. This enables hotel wide and even group/chain wide automatic PAN re-activation. PAN on IP Connect Cloud Service provides the guest their own network where all of the personal devices can simply connect to.

Hotspot 2.0 on IP Connect Cloud Service:

This technology now available on modern smart devices enables the user to load a security certificate on their smart device. This certificate provides a secured and personal Wi-Fi network. Security certificates are available for IOS, Android and Microsoft smart devices. The security certificate has to be accepted by the user on a single occasion. It is user/smart device driven and therefore independent of the Wi-Fi infrastructure. As it’s device driven, it’s guest profile linked and can be automatically allocated to the same user when they checked-in again, into the same hotel or another hotel, managed through IP Connect Cloud Service. HotSpot 2.0 on IP Connect Cloud Service, allows connectivity in a room VLAN, so the user’s smart device are visible within the room network (Apple TV, Chromecast). This makes streaming media to in-room TV’s very easy.

Big Data Analytics integration including Location Based Service integration:

IP Connect Cloud Service allows integration into any Centralized Database management application.

Learn more

For four decades Mitel has helped hotels around the world improve their communications. From small hotels, to some of the world’s most famous luxury establishments, hoteliers rely on Mitel communications for stellar guest service, operational efficiency and deployment options. Mitel hospitality solutions are currently available in 100 countries and integrate with 85 property management systems and applications. Contact your Mitel reseller or sales rep or for more information visit mitel.com/hospitality