P. D. Hinduja National Hospital & Medical Research Centre

“Quality Health Care For All”

2Hospital is managed by “National Health & Education Society”

1986

1976

1959

19531951

1991

• Founded by Mr. P.D. Hinduja as an Out-patient Clinic

• National Hospital came into being with 30 beds; the bed strength gradually went Upto 70.

• National Hospital shifted to a new two storey building with 100 beds.

• National Hospital was renamed as "P.D. Hinduja National Hospital and Medical Research Centre"

• The new 300 beds Tertiary Care Hospital complex was commissioned.

• A new plot, adjacent to East Block, was purchased to provide accommodation to doctors & nurses.

The History

2006

• Addition of new 33 beds & Laboratory in Lalita Girdhar Building

2007

• New state of art operation theatre

• Establishment of Lalita Girdhar Hinduja College of Nursing 1981

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Our Infrastructure

Our

Infrastructure

P. D. Hinduja National Hospital & MRC, Mahim

Lalita Girdhar Support Services, Mahim

Lalita Girdhar Hinduja College of Nursing, Andheri

Hinduja Clinic,Mahim

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• 344 beds, including 43 ICU beds.

• 9 Daycare and 5 EICU beds,

• 116 Consultants; 510 nurses and other support staff

• Exclusive area for preventive Health Checks

• State of the art lab services, with CAP accreditation.

• First to have been ISO 9002 certified

• Well stocked library with over 200 latest online and offline journals.

An Overview

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• Cardiology• Dermatology• Endocrinology• Gastroenterology• General Medicine• Nephrology• Neurology• Oncology• Pediatrics• Psychiatry• Pulmonary Medicine• Rheumatology

HINDUJA HOSPITAL

Medical Specialties

Surgical Specialties

Other Specialties

• Cardiothoracic Surgery• Dentistry• ENT• General Surgery• Gynaecology• Neurosurgery • Onco Surgery• Ophthalmology• Orthopedics• Pediatric Surgery• Plastic Surgery• Urology• Minimal Access Surgery

• Anaesthesiology• Imaging• MRI• Lab Medicine• Radiation Oncology• Nuclear Medicine• RIA• Accident &Emergency• Tranfusion Medicine• Integrated Intensive Care, PICU &

NICU• Infectious Diseases Centre• Dharam Hinduja Endocrine Centre• Hospital Infection Control• Contract with Sidhi Hospital,

Bangalore

Scope of Services

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Key People

Our Inspiration

Shri. Parmanand Deepchand Hinduja who believed that Good Health & Education were the fundamental rights of every human being and dedicated himself to this beliefSmt. Jamuna Parmanand Hinduja who shared his interests and spirit of compassionSmt. Lalita Girdhar Hinduja who dedicated the best years of her life, covering over two decades, to the service of this Hospital

Founder Members of the Executive Council

Mr. S.P.Hinduja - President of Governing CouncilMr. A.P.Hinduja - Chairman of the Executive CouncilMr. G.P. Hinduja - Chairman Hinduja FoundationMr. P.P. Hinduja - Chairman Hinduja FoundationMs. Vinoo Hinduja - Director & Founder MemberMs.Usha Raheja - Trustee & Founder Member

Chief Executive Mr.Promod Lele

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Organization Structure

Board Of Management

Mr. Rajesh RaoSec to the Board Mgmt

Mr. Pramod LeleChief Executive

Dr. G. B. DaverDPS

Mr. Joy C.DDA

Dr. V.R. JoshiDir. Research

Dr.F.D. Dastur Dir.Medical

Edu. & Hosp.Quality

Dr.R.A. BhaleraoDir. Medical

Projects

Maj. Gen. N. VijDir. Projects

Mr. D.SamantDir. Finance

Mrs. S. KaurDDSSMrs. S.Shinde

Dir. Nursing

Mr. P. H. Sippy Dy. Dir-

Personnel & HR

Mr. P. PikleDy. Dir- Materials

Mr. Vijay Gupta Dy. Dir-

Marketing

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Management’s Strategic View

Philosophy“Quality Health Care For All”

Principles• Work to give• Word is bond• Think Global act local• Partnership for growth• Advance fearlessly

Goals• Excellence in performance standards• Professionalism• Research• Retain Talents• Self Sufficiency• Social Obligation

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HINDUJA HINDUJA HOSPITALHOSPITAL

Comprehensive Health Care Services in various Medical & Surgical specialties along with diagnostic, ancillary & support

services, Emergency Intensive Care Unit

Healthcare Services

Training of medical, nursing & paramedical personnel for acquiring

recognized professional qualifications & carrying out clinical research,

Administrative Staff College- Hyderabad

Professionals Development, Retention & Research

Building Blocks of Our Institution

One Stop Pioneer Centre for any medical assistance

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International Collaborations

Knowledge sharing has been the Key for Clinical Excellence

Collaboration with Nebraska

Medical Center

CME Program with Stanford University through Teleconferencing

HINDUJA HOSPITAL

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Pioneers

PIONEER IN TECHNOLOGY APPLICATION

• New Operation Theatre Complex: State of the art, digitalized operation theatre complex to provide highest level of patient safety.

• VCT- 64 Slice CT : CT Scan

• Twin Speed MRI : Revolutionary technology in Neurovascular & Cardiac Imaging

• Gamma Camera : Redefining the treatment in Cancer, Orthopedics, Neurology & Cardiology

• PET Scan: Molecular imaging scans to detect cancerous lesions as small as 4mm Gamma Knife : A gold standard in Non-Invasive Neurosurgery (First in South Asia)

• Digital Linear Accelerator : For high precision Radiation Therapy in Cancer

• Digital Subtraction Angiography : For Whole Body Angiographies & Peripheral Angioplasties

Hinduja Hospital

Others follow the standards set by this pioneer Institute

T e c h n o l o g y A d v a n c e m e n t

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To our credit

We are First Hospital in India• IMC Ramakrishna Bajaj National Quality Award

in Healthcare Quality Excellence for the year 2007• To get College of American Pathologists (CAP)

accreditation for Lab Services • To receive ISO 9002 Certification• To perform Awake Craniotomy for Epilepsy• To promote Laparoscopic Gall Bladder surgery• To start Pain Management Clinic• To offer Therapeutic Drug Monitoring for the

highest number of drugs• One of the hospitals to perform Cochlear Implant

We are First Hospital in Mumbai• To start Screening Centre for Breast Cancer• To perform Cadaver Kidney Transplant among

private Hospitals• To introduce High Resolution Scanning of Lungs• To introduce MR Angiography

Continuously excelling in medical innovation over Last 5 Decades

The First’s To Our Credit

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Our Service Initiatives

• Augmentation of beds: Additional 36 beds are augmented on first and second floor of Lalita Girdhar Hinduja Building(S1).

• Emergency Medical Services (EMS): Integrated emergency response system, using GPS tracking, Single number, Multiple hospital network.

• The Hinduja Hospital Poison and Drug Information Centre: Serves the citizens of Mumbai by providing accessible poison and medication related emergency information, monitoring advice, details on side effects, adverse drug reaction and required lab tests. It also provides information on poisons and toxins, their prevention, the safe and proper use of medications using the Micromedix databases for Poisons and Drugs.

• Promote Organ Transplantation

• Homecare Services: Include home collection of lab samples, nursing assistance

• Call Centre: 1st centralized hospital call centre for scheduling appointments

• “Live to Give” fund: To save lives has been created this year to complement the existing efforts to support the poor patients.

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Quality Initiative

Six Sigma Initiatives

Imaging Reports Turn Around Time

OPD Patient Satisfaction

Average Length of Stay

Discharge Time

Operation Theatre Supply and Service

Availability

Pre- operative Care

Keeping up with its tradition of

leading innovation Hinduja Hospital has

launchedSix Sigma Study

to further improve QUALITY OF CARE

& SERVICE under the Guidance ofQuality Experts from

General Electric

DMAIC Approach is being followed to bring continuous improvement in Care

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Human Capital

Total no of employees category wise:Consultants – 116JMS – 137Nursing – 510Support Staff – 1121Management – 87Total no of manpower accounts to 1971Employee Per Bed: 5.78Qualified and well trained staff at all service levelsOver 70 Hospital Based Consultants which ensures availability of an expert

hand at any hour of criticalityThree of Our Consultants were bestowed with prestigious “B.C Roy Award”Recently one of our renowned doctor received “Best Doctor Award”

KEY INFORMATION

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Journey Over 20 Years …

• Over 1.5 million out patients treated

• 175,000 In-patients treated for high-end tertiary care

• 100,000 executives have undergone preventive health checks

• Over a 1.0 million surgeries and scopies performed

• Over 1.0 million radiological investigations performed

• Over 7.5 million laboratory investigations done

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• Increasing existing facility to 600 beds with Towers

• Hospital Accreditation / PACS /Robotic Surgery

• Hinduja Group’s foray into “For-Profit” segment of healthcare delivery

• More Implication on Research & Development

Our Future Plans

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Thank YouThank You

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Flow line

• Presentation Objective: The intention of the presentation is to:

– Familiarize the audience to HNH – History, Profile - disciplines, Beds, locations. key people, Organization,

– Set Expectation – Vision, Mission, Values. Where we want to reach?, How we will reach there?, What we will do and what we will not do to reach there?

– Positioning – How we would like our customers to know us?

– Achievements – actions (Including charity) & initiatives that manifest the positioning

– Where we are today?

• Future Plans