horizons - winter 2012

horizons WINTER 2013

Healthline Celebrates 20 Years

www.evergreenhealth.comcontinued on back page

Many people wouldn’t dream of calling their doctor in the middle of the night; instead, they try to go it alone, alternating between “I’ll wait until morning” and “It’s time to call 9-1-1.”

Fortunately, a registered nurse at EvergreenHealth’s Healthline is ready to take your call any time of night or day, seven days a week, to help you decide whether to treat at home or seek professional care. The number is 425.899.3000.

Healthline is EvergreenHealth’s 24-hour call center, from which staff members provide health information, offer physician referrals, and arrange class registration. Healthline nurses, trained to give guidance over the telephone, use nationally recognized guidelines to help direct patients to the appropriate level of care based on their symptoms. The Healthline staff has answered 93,000 calls this year.

Sometimes, a little TLC is all that’s needed – “The nurse I spoke with helped calm my fears. She had a great bedside manner,” one patient says. At other times, Healthline nurses have a role in saving someone’s life:

“A woman called who had had recent surgery,” remembers Healthline Director Vickie Ravenscroft. “She was complaining of back pain and a cough. Our nurse advised her to visit the emergency department, and though she didn’t want to, our nurse was persistent. Later, the woman got in touch with us to say, ‘I went to the ED, where they found I had a pulmonary embolism, and I was hospitalized for three days. I’m home now ... alive!’”

Physician ReferralOur trained staff members help with another important aspect of health care: They provide community referrals to EvergreenHealth’s physician providers and specialists, identifying the provider that best fits each caller’s personal and medical needs.

Horizons promotes a healthy outlook beyond age 55.

EvergreenHealth Horizons is a service of EvergreenHealth Senior Care.

EDITOR: Rosemary Langford To receive this free, quarterly Horizons publication, leave a message at 425.899.1858 or email us at [email protected].

“Thanks for being there.” – Healthline caller

Gayle Robinson, RNHealthline nurse

Registration is required or classes may be cancelled.

BRITTANY PARK17143 133rd Ave. NE, Woodinville

Stay Warm Indoors: Chair ExercisesSafe exercises for seniors of all activity levels. Help maintain your strength and flexibility, improve your balance and increase your circulation.

Jan. 15, 2–3 p.m.Call 425.402.7100 to register.

Cold, Flu or Pneumonia?Learn to recognize the symptoms of colds, the flu and pneumonia, includes when to treat yourself and when to consult a physician.

Feb. 5, 2–3 p.m.Call 425.402.7100 to register.

Common Gastrointestinal ProblemsTake a closer look at common digestive problems such as constipation, diverticulosis and hiatus hernia. Find out why they increase with age and how you can calm an upset stomach.


Classes and Events january–march 2013These classes for seniors are made possible through your levy support of EvergreenHealth (King County Public Hospital District No. 2). Classes are

free unless a price is listed. Pre-registration is required for all classes.

Diabetes and the EyeThis course reviews how diabetes affects the eye, how it is noticed, and why it is important to maintain proper diabetic control.

March 5, 2–3 p.m.Call 425.402.7100 to register.

Do I Have Asthma?Do you suffer from shortness of breath, chest tightness and coughing? Join us to learn what causes asthma and what treatments are available.


EMERALD HEIGHTS 10901 176th Circle NE, Redmond

Are You Getting Your Five-a-Day?Do you struggle with getting enough fruits and vegetables in your diet every day? Discover easy techniques and methods for sneaking in your five-a-day.

Jan. 24, 1:30–2:30 p.m.Call 425.556.8138 to register.

Arthritis ManagementEssential information for arthritis sufferers on exercise, medication and medical treatments to help manage arthritis with less pain and restriction of movement.

Feb. 28, 1:30–2:30 p.m.Call 425.556.8138 to register.

Brain Health: Hormones and AgingDiscover the links between aging, mood, memory and mental functions.

March 28, 1:30–2:30 p.m.Call 425.556.8138 to register.


EVERGREENHEALTH MEDICAL CENTER 12040 NE 128th St., Kirkland

AARP Driver Safety ProgramInterested in improving your driving skills and possibly receiving an insurance discount? This program, designed and conducted by AARP, provides eight hours of classroom instruction covering the effects of aging and medication on driving, basic driving rules, license renewal and more.

Jan. 12, Feb. 9, March 99 a.m.–5 p.m.Fee: $12 AARP members, $14 nonmembersCall 425.899.3000 to register.

Lifetimes and Traditions: Creative Memory MakingWe all have the ability to create keepsakes that will reinforce our unique memories and experiences as well as comfort our loved ones when we are gone. This life- affirming session will review fun and creative ways that you can create your legacy and share it for years to come.

Jan. 17, 12:30–1:30 p.m. Call 425.899.3000 to register.

Diabetes and the EyeThis course reviews how diabetes affects the eye, how it is noticed, and why it is important to maintain proper diabetic control.

Feb. 21, 12:30–1:30 p.m. Call 425.899.3000 to register.

The Gas We PassWhy do I have gas? Is this much normal? Having gas is common, although it can be embarrassing and uncomfortable. Learn causes, ways to reduce symptoms, and treatments for relief.

March 21, 12:30–1:30 p.m. Call 425.899.3000 to register.

Breakthrough Treatment for Pain

There’s nothing worse than pain that keeps you from your work, your favorite activities or just getting out of bed in the morning without hurting. At our free seminars, learn how our advanced treatment technologies can help you get back to life pain-free.

Knee or Hip Pain Jan. 24, March 28 6:30–8:30 p.m.

Feb. 26, 7:30–9:30 p.m.Primary Care, Canyon Park

Back Pain Feb. 7, 6:30–8:30 p.m.

Shoulder Pain April 10, 6:30–8 p.m.

Call 425.899.3000 to register.

Dance for Parkinson’sLearn to stretch and strengthen muscles, focusing on balance and rhythm, through many styles of dance.Eight-week session will be held at Peter Kirk Community Center.

Begins Jan. 1211 a.m.–12:30 p.m.Call 425.899.3000 to register.


KENMORE SENIOR CENTER6910 NE 170th St., Kenmore

Fighting FatigueFatigue is not normal. Fatigue can be caused by food allergies, thyroid dysfunction, adrenal gland burnout and much more. Stop feeling fatigued and start feeling fabulous today!

Jan. 14, 11 a.m.–12 p.m.Call 425.489.0707 to register.

Eating to Live!Whether your goal is to manage your weight or increase energy, vitality and stamina, this class is for you! Create a health enhancing diet plan by understanding your body’s nutritional requirements, and discover the latest in nutritional myths and fads from television and print.

Feb. 11, 11 a.m.–12 p.m.Call 425.489.0707 to register.

Make Your Life EasierThis class will cover techniques and equipment options to assist you with everyday tasks such as putting on shoes, opening medicine bottles and cans, and moving about your home, along with many other tips to make your life easier.

March 18, 11 a.m.–12 p.m.Call 425.489.0707 to register.

MADISON HOUSE12215 NE 128th St., Kirkland

Chinese MedicineTraditional Chinese medicine promotes lifestyle changes to empower oneself to live a healthier and happier life. Learn how Chinese medicine can be applied in your life!

Jan. 10, 2–3 p.m.Call 425.821.8210 to register.

Communicating with the Patient with Parkinson’sThis session will address speech, voice, and communication changes that typically occur with Parkinson’s disease, as well as ways we can improve communication.


Turning Sadness Into GladnessPeriods of sadness are common throughout our lives. These times may increase as we grow older because of multiple losses and changes. This class will explore the causes of sadness and will present practical, effective ways of coping.


FAIRWINDS – REDMOND9988 Avondale Rd. NE, Redmond

“Back” TalkWhether your back pain is occasional or chronic, you could benefit from this talk on common back problems and basic back care including exercise, body mechanics, medications and other treatments that may help ease that aching back.

Jan. 11, 1:30–2:30 p.m.Call 425.558.4700 to register.

Pain ManagementLearn about a medical approach that treats both body and mind to produce effective results. Topics will include understanding chronic pain, managing flare-ups, and pain medications.

Feb. 8, 1:30–2:30 p.m.Call 425.558.4700 to register.

Below the BeltAn informative look at the contributing causes, symptoms and treatments of irritable bowel syndrome and diverticulitis, and preventative measures for colon cancer.

March 8, 1:30–2:30 p.m.Call 425.558.4700 to register.


MILL CREEK SENIOR CENTER15720 Main Street, Mill Creek

Acupuncture for Pain ReliefAcupuncture has been shown to be beneficial for treating chronic pain symptoms in some individuals. Find out which conditions respond well to acupuncture and acupressure.

Jan. 24, 10–11 a.m.Call 425.948.7170 to register.

Is It My Thyroid?Fatigue, weight problems, dry skin and hair, mood swings and depression are all signs of thyroid problems. Women are especially vulnerable. Learn about various thyroid conditions, their impacts and treatment options.

Feb. 21, 10–11 a.m.Call 425.948.7170 to register.

CPRLearn lifesaving skills to deal with sudden collapse and choking. Certification not included. Community members only!

March 21, 10–11 a.m.Call 425.948.7170 to register.

NORTHSHORE SENIOR CENTER10201 E Riverside Dr., Bothell

First AidLearn basic first aid for cuts and scrapes, bites and bruises, and appropriate first response for emergencies.

Jan. 8, 12:45–2 p.m.Call 425.487.2441 to register.

Methods for RelaxationLearn and practice basic mindfulness meditation, visualization, and relaxation techniques to reduce stress and achieve inner peace.


More Water?!Dehydration is among the top 10 reasons older patients are admitted to hospitals. Learn why drinking the appropriate amount of water daily can greatly enhance overall health.

Feb. 12, 12:45–2 p.m.Call 425.487.2441 to register.

Osteoporosis SyndromeGet the answers you’ve been looking for regarding bone density and loss. Take a look at the diagnosis and treatment of osteoporosis including the role of calcium and diet in preventing or slowing its progress.


What You Need to Know About StrokeLearn steps you can take to prevent strokes, and about stroke signs and symptoms, as well as crucial first responses.

March 12, 12:45–2 p.m.Call 425.487.2441 to register.

IncontinenceIt can happen at any age and have various causes. Learn about the different types of incontinence primarily seen in women and available methods of treatment.


PETER KIRK COMMUNITY CENTER352 Kirkland Ave., Kirkland

Make Your Life EasierThis class will cover techniques and equipment options to assist you with everyday tasks such as putting on shoes, opening medicine bottles and cans, and moving about your home, along with many other tips to make your life easier.



Chinese MedicineTraditional Chinese medicine promotes lifestyle changes to empower oneself to live a healthier and happier life. Learn how Chinese medicine can be applied in your life!


Resources for SeniorsBring your questions and join us for a look at the variety of alternative living arrangements and in-home services available. Adult children welcome.


Resisting Germs from Irresistible KidsLearn about prevention and sanitizing techniques, along with products that can help boost your immune system so you can share time with your grandchildren without sharing bacteria and viruses.


The Healing Power of HumorJoin humor specialist Donna Oiland for a fun-filled discussion of the healing power of humor and how to incorporate laughter into your everyday routine.


Kitchen MedicineLearn how simple herbal remedies can help you and your family through the cold and flu season, and where in the kitchen or garden you can find them!


Asthma Caused by AllergiesIn some people, allergies can trigger an asthma attack. Join us to learn what in the environment may be causing this and how to reduce exposure.


Pain ManagementThis class will introduce a medical approach that treats the whole person, both body and mind, to produce effective results. Chronic pain, managing flare-ups, pain medications and goal- setting will be discussed.


Eating for Healthy Weight LossTalk to a nutritionist about diet risks, myths and fads. Learn simple, safe ways to achieve healthy weight loss while maintaining balanced nutrition.


You and Your MedicationsTake an active role in your health care by learning more about the medications you take every day. A pharmacist will discuss common drug interactions and side effects, how aging affects medication and how to effectively communicate with your pharmacist.


Nutrition and Eye CareResearch is showing a link between good nutrition and maintaining healthy eyes. Learn what nutrients may help prevent, or at least slow the progress of, age-related vision loss caused by conditions such as cataracts and macular degeneration.



Colonoscopy, What?This class will describe the procedure, when it’s necessary and how often it should be done. Join an expert to explore the mysterious world of the intestine.


Introduction to YogaIntroduction to the basic concepts, types and positions of yoga for those looking for a gentle exercise to improve strength, flexibility and inner peace.


REDMOND SENIOR CENTER8703 160th Ave. NE, Redmond

About Anemia: Do You Have Tired Blood?This discussion will cover different types of anemia, the signs and symptoms, vitamin and mineral deficiencies to watch for, and available treatment options.

Jan. 9, 10–11:15 a.m.Call 425.556.2314 to register.

“Bone” AppetiteJoin a dietitian to explore foods and recipes that can help strengthen bones and slow the effects of osteoporosis.

Jan. 23, 10–11:15 a.m.Call 425.556.2314 to register.

Doc TalkMake sure you are prepared for your next physician’s visit by learning important questions to ask, what services you should request, and how to ensure that you are informed of all medical options available to you. Take control of your health care by effectively communicating with your provider.

Feb. 6, 10–11:15 a.m.Call 425.556.2314 to register.

Why Am I Dizzy?Learn the symptoms and causes of balance disorders related to the inner ear, as well as what your doctor will need to know to help you and what can be done to manage your symptoms.

Feb. 20, 10–11:15 a.m.Call 425.556.2314 to register.

You and Your MedicationsTake an active role in your health care by learning more about the medications you take every day. A pharmacist will discuss common drug interactions and side effects, how aging affects medication, and how to effectively communicate with your pharmacist.

March 6, 10–11:15 a.m.Call 425.556.2314 to register.

Mindercise for Memory EnhancementLearn the 3 A’s of memory enhancement: attitude, attention and activity. See how the 3 A’s can either help or hinder memory and concentration skills. Emphasis is on fun and mental stimulation.

March 20, 10–11:15 a.m.Call 425.556.2314 to register.

“It is an extremely great comfort to be able to call the nurses when things go wrong at 3 a.m.” – Healthline caller

12040 NE 128th StreetKirkland, WA 98034

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Class RegistrationEach year, EvergreenHealth offers hundreds of health education classes such as those listed in this publication. Healthline registers participants for many of these classes. (Please see individual class listing for registration information.)

Healthline turns 20 this year, celebrating 20 years of serving our community one caller at a time. The nurses love their work, and they have the satisfaction of knowing they’re helping people every day of the year.

One grateful caller sums it up by saying, “I’m delighted you’re there. It makes the dark hours of the night safe again, to know a real, caring, knowledgeable person is there when events are beyond my expertise.”

Thank you, Healthline. And happy birthday.

Cindy Wootton, RNHealthline nurse

horizons - winter 2012

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