horenso training

8/18/2019 HORENSO Training

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HoRenSoGurgaon February 2015


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General

InformationHORENSO Refreshment Course

resente! San"ay #erma $ 21st Feb2015


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Ho koku ----Report

Ren raku ----Contact

So udan ----Consult

HORENSO%&E'NING


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(erminolog

yHO)O)

*

RENR') *

Re,ort

Conta-t

Consultation

HO

RE

NSOHORENSO is -alle! as .loo! of /a,anese


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Reie Our

Con!ition3 Goo! or .a!

Communi-ation43 (eamor or

(eambuil!ing4


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6hat is 7HORENSO84

HORENSO is a fun!amental -ommuni-ation systemhi-h enhan-es both erbal an! ritten-ommuni-ation

It aims at im,roing the -ommuni-ationleel of ea-h em,loyee in our organisationan! ultimately sha,ing our organisation to

be e9-ient an! su--essful


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6hat is 7Horenso84

It is -ommon nole!ge that mis-ommuni-ationis a lea!ing fa-tor in many ,roblems 'll the ayfrom forgetting to tell somebo!y some im,ortantinformation$ not giing timely information or

unnoingly giing -on:i-ting re,orts$ tomiss,elling a ,art number or failing to re,ort eena small in-i!ent only to hae it blo oer an!-ause thousan!s in !amage

'll of these are -ause! by the la- of-ommuni-ation


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6hy HORENSO4HORENSO tea-hes us ho to eliminate thesemistaes in the organisation

'll the ; ey alues in Horenso$ hi-h areHoou$ Renrau$ < So!an ea-h gui!e an!e!u-ate the user on ho to re,ort$ -onta-t$ an!-onsult ith our su,erior$ -olleagues an! also our

subor!inate

HORENSO tea-hes you to be a team ,layer$rather than being an in!ii!ual in an organisation


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6hy HORENSO4

HORENSO ,ur,ose! is to mae allinformation !eliere! =ui-ly an! -orre-tly

'n! the most im,ortant is the ,ro-ess an!,rogress of ea-h a-tiity -an be non bymany ,eo,le> In this -ase ea-h or!inate ofan organi?ation> Not be misse! ithout

e@-e,tion .e-ause of the right informationit -an !o Sou!an A +ISC*SSION if the,roblems en-ountere! in the ,ro-ess Herethe fa-tor of 7honesty8 is ery im,ortant in

HORENSO element


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Com,any

Ob"e-ties#isionSetting

Formulating

&anagement Strategies Formulating

'nnual.usiness

lan Com,anyGoals

(eam Goals

In!ii!ualGoals

MBOCycle

#ISION

S(R'(EGB

'NNING

&'N'GE&EN(

EDEC*(ION


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HO)O)* REOR(

6hat is Re,orting 4

HOKOKU is7re,orting the

releant ,erson the!etaile! ,rogress <result of assigne!

"ob

Assigned Job


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HO)O)* REOR(HO)*)* is re,orting the ,rogress of an a-tiityor tas gien Fa-ts $ metho!s an! ob"e-tie are three main,oints that nee! to be !one in the re,orting

Fa-t em,hasis on5 6s < 2 H hat% ho% hen % here% hy ho % homu-h A many

Japanese Culture : Progress First than Result


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HO)O)* REOR(

Obligations + Etra E!ort

Re,ort hen

you Jnishyour /ob

7.asi-Re,ort8

Re,ort !uring

engaging inyour "ob

7InterimRe,ort8

Re,ort Jrst

hen Bou hae (rouble 7.a!Re,ort First 8


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REOR(K Res,onsibility S,ontaneous '-tions

HORENSO

assie Re,orting % Re,ort ith re,eate!ly L,resse! fromothers % Re,ort hat others Commit$ not on % Re,ort regular a-tiity or tas ,rogress

ositie Re,orting % Re,ort s,ontaneously % Re,ort ith haing your solution % (ell the hole truth an! your measure

as ell


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RENR')* CON('C(

RE"RAKU is

-onta-ting ith thereleant ,ersons

a-ross the!e,artments aboutthe "ob you han!le


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RENR')* CON('C(

RENR')* means to -onta-t A -ommuni-ation Au,!ating relate! or e han!le an! usuallyinole u, to the s-o,e of -ross A inter%!e,artment

(his is !one $ be-ause the RENR')* $ e -anget a lot of in,ut an! be able to loo at amore holisti- ,roblem


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RENR')* CON('C(

K Sharing InformationSharing #AC$S of the information

Sharing %EA"&"' of theinformation

Sharing a sense o(Responsibilit)

Can be

Can be

Can be


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RENR')* CON('C(

Re-eie ith EarNOR&'

Re-eie ithFa-e

RESONSE

Re-eie ith6hole .o!yE&H'(B%

*N+ERS('N+


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Conta-tK Information Sharing

HORENSO

Goo! Information Sharing

Share #arious information in a!an-e

Not only sharing the fa-t$ but also sharethe ba-groun!

Engage in regular basis atmos,here toshare information


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SO+'N CONS*(

SO+'N is -onsultingith the boss $hen you!oubt about something$

or hit u,on i!ea


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SO+'N CONS*(

Synergy by .eneJtting ea-hother

6hat Shall I !o4

6aiting ForInstru-tions

Negatie 'ttitu!e

Heres ho I ant to !o$be-ause%% %%6hat !o you

thin4

ooing for solutionositie 'ttitu!e


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SO+'N CONS*(

SO+'N is the -onsultation beteen you ithyour boss $ es,e-ially hen you hae ,roblemsin your or

Not only big ,roblem $ but only one of the,otential for een orth telling an! -onsult

/a,anese Culture Japanese boss usually want to know all that we do ,

sometimes to the trivia ...


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HORENSO

Consultation K Synergi- EMe-t

Consultation ith generating Synergi-EMe-t

S(E 1 ConJrm your on o,inion '

S(E 2 isten to su,erisors o,inion

.

S(E ; (ae in on o,inion an!Su,erisors o,inion to

-onform again'.


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HORENSO

5 S of Re,ort$ Consult < Consultation

SEE+ Inform the .a! informationSoon

Sin-ere (ell the (ruthS,ontaneous Re,ort S,ontaneouslyithout any instru-tions

Se-urity Re,ort OftenSafety 'oi! Careless mistaes


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Cause For HORENSONot Running Smoothly 4

3 +iMeren-e of un!erstan!ing

3 +i9-ult of timing

3 7I !ont ant to be s-ol!e!8

3 7I !ont ant to be interru,te!8


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Ho to re-eie Instru-tionsro,erly

Rule 1 (aing memo all the time

Rule 2 Clarify about the im,ortant,oints

Rule ; ConJrm ith .oss aboutinstru-tions beforetaing '-tion

Rule Inform .oss eerything eenthings hi-h you assumeare not im,ortant


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Corre-t Re,orting ays

Rule 1 Re,ort the fa-t

Rule 2 Re,ort from (ime to (ime

Rule ; Re,ort imme!iately es,e-iallyba! information

Rule '!! your o,inion

Rule 5 Re,ort from your si!e


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Bou are re=uire! to Re,ort$es,e-ially 6hen situation seems to -hange from

Origional lan

6hen it is foun! out that it taes longer

than s-he!ule! to -om,lete "ob

.efore Jnali?ing your "ob


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Bou are re=uire! to Conta-t$es,e-ially 6hen it is re=uire! to share the same

un!erstan!ing a-ross members

6hen you hae to get hel, from other

,arty

6hen you hae to remin! the other ,arty


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Bou are re=uire! to Consult$es,e-ially 6hen you !ont no ho to ,ro-ee!

"ob

6hen you en-ounter une@,e-te!

,roblem

6hen you hae to an i!ea $or ,ro,osal


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