data entry, accounts payable, payroll, grant report entry, managing the organizations HR, organizational development, program budgets, personnel issues, inventory control, productivity and expense goals, Standardize and manage CRM, customer relationship manager, HRIS system

Hope Robin SullivanAlta Loma Ca. 91701

Phone: (909) 648-9790Email: smithhr@live.com

SUMMARYOffice Operations Manager with extensive experience in employee development, operations improvement strategy, customer satisfaction delivery development and implementation of organizational strategies, policies and procedures.

WESTERN DENTAL SERVICES, Murrieta, CA 2009 to PresentAs one of California’s oldest and most experienced dental and oral health maintenance organizations (DHMOs), the Western Dental team includes over 4,000 doctors, assistants, managers, administrators and clerical personnel to make high-quality dental and oral health care convenient and accessible for anyone in California and Arizona.

Office Operations Manager

Business and operations manager for the Western Dental Services Murrieta dental office location providing management of 40 plus employees including front office staff, clinical support staff, dentists and office budget.

Responsible for increase in sales to $4 million annually by developing localized marketing campaign to drive new business to office

Increased customer service satisfaction for Murrieta office by 23% by implementing soft skills training for front office staff

Increased sales in 1st two quarters in 2012 by 25% over 2011 fourth quarter net profit Surpassed company provided production goal 14 months consecutively Piloted and implemented CAD/CAM technology, general anesthesia, electronic charting, and

implant placement for the first time in company history resulting in bottom line savings of 12% in 2011

Trained multiple Business Managers and organized Business Manager specific tasks for Southern California region which resulted in regional sales increase of 36% in fourth quarter 2011

Manage A/R account for local office with monthly receivables consistently keeping A/R bucket below 5% of the outstanding balance

ALTA LOMA SCHOOL DISTRICT, Alta Loma, CA 2007 to 2009Located in the foothill community of Rancho Cucamonga, California, the Alta Loma School District serves over 6,400 achieving students with 337 teachers and administrative staff and an additional 406 support staff.

Primary Education Substitute Teacher

Taught basic social block (Math, Science, Social Studies, English) and reading programs. Organized and facilitated group exercises for primary learners Managed classrooms in excess of 30 individuals and within various age groups at different

school sites Mentored and tutored students having academic difficulties Volunteered in classrooms with special needs students

CHILI’S BAR & GRILL, Rancho Cucamonga, CA 2002 to 2009

Based in Dallas, Texas, Chili's Bar and Grill was founded in 1975 has more than 1,500 restaurants worldwide with 77,100 employees and system-wide sales exceeding $2 billion annually.

Regional Trainer, Bartender and ServerProvided and insured exceptional customer service in every transaction while upselling food and drink items.

Trained over 150 new hire employees in sales techniques, sales upgrading, and customer service

Met and exceeded sales goals in excess of $45,000 quarterly as a result of food and beverage sales upgrades

TECHNICAL SKILLSMicrosoft Office Suite 2010QuickBooks Professional with Payroll 2012Sage Peachtree

PROFESSIONAL CERTIFICATIONSLevin Group Inc. Consultative Manager Certificate (certificate focuses on leadership, effective public speaking, conflict resolution)

EDUCATIONBA, Liberal Studies, California State University, San Bernardino, 2008