hoover’s customer resource...
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HOOVER’S CUSTOMER SUPPORT
● (800) 486-8666
● Hours – 7am-6pm CST (Monday - Friday)
HOOVER’S CUSTOMER EDUCATION TEAM
The mission of the Hoover’s Customer Education Department is to provide high quality training services to meet our customers’ needs. We ensure that all training and developmental activity we undertake will have a positive impact on the future performance of our customers’ businesses. We will provide stimulating training and helpful resources that motivate individuals to achieve their full potential thereby helping our customers’ achieve their corporate goals.
● Susan Elliott – Manager, Customer Education [email protected]
● Nina Wheeler – Senior Training Specialist [email protected]
● Cynthia Andrews – Senior Training Specialist [email protected]
● Jeremy Lowery – Senior Training Specialist [email protected]
● Rhonda Whatley – Senior Training Specialist [email protected]
● Karin Marie – Training Consultant [email protected]
TRAINING OPTIONS
We offer a variety of training options for you that will accommodate your schedules and personal learning preference as you work toward becoming a Hoover’s expert.
Live Open Training – Join a live, instructor-led training. These training sessions are open to all Hoover’s customers and include a Q&A session. A variety of topics are available including a general overview of the site and more specifi c, task-oriented topics.
Self-Paced Video Tutorials – Check out these concise, self-paced training videos. These tutorials are self-directed and available any time.
Recorded Training Sessions – Access pre-recorded Hoover’s training sessions on a variety of topics available at http://hooverstraining.webex.com and then click on “Recorded Sessions” link on the left navigation. Review the recorded trainings and click on the one that you’re interested in. These tutorials are WebEx recordings of the entire training session.
Hoover’s Customer Resource Information
This information sheet is designed for Hoover’s customers and is intended to provide our customers with a list of important customer resources and support tools.
USEFUL TRAINING REFERENCES
● Course Catalogue – coming soon; available via the Resource Center
● Open Training Schedule – check out what Open Trainings are scheduled so that you can register for them. Attend a general overview training or pick from a variety of task-based topics.
● Open Training Registration – you can register for any Open Training session directly at our Hoover’s WebEx Training Center at http://hooverstraining.webex.com. Once you register, you will receive an email confi rmation with log on instructions. The sessions are hosted in WebEx and you just need a phone line and high speed internet connection to attend.
● Password for Open Trainings = Training1
ONLINE TRAINING SUPPORT
● Resource Center – The Hoover’s Resource Center is the central training and support destination for you. Here you will fi nd helpful content like training videos, customer toolkit, Open Training schedule and tips & tricks that will help you get the most out of Hoover’s.
http://subscriber.hoovers.com/H/home/resourceCenter.html
● Help & Training – Quickly become a Hoover’s expert at your desk using our resources: self-paced tutorials, instructor-led trainings on a variety of topics, and online quick tips reference sheets. Answers to commonly asked questions about using Hoover’s can be found in the Knowledgebase. Our glossary contains hundreds of useful defi nitions.
http://subscriber.hoovers.com/H/help/index.html
● Contextual Help – The Hoover’s site contains in-work-fl ow help throughout to make using the site much easier and effi cient. Contextual help is available wherever you see the icon.
● Knowledgebase – Hoover’s Knowledgebase offers answers to commonly asked questions, including step-by-step instructions, a glossary of defi nitions, tips for using Hoover’s, FAQs, topics on troubleshooting, and a Top Five Questions section.
Hoover’s Customer Resource Information