honeywell tracetm · trace installation htdoc-x574-en-140.1a 13 iis server is halted. solution:...

HONEYWELL TRACETM

R 140.1

___________________________________

Troubleshooting Guide

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HTDOC-X574-en-140.1A

July 2020

2

DISCLAIMER

This document contains Honeywell proprietary information. Information contained herein

is to be used solely for the purpose submitted, and no part of this document or its contents

shall be reproduced, published, or disclosed to a third party without the express

permission of Honeywell International Sàrl.

While this information is presented in good faith and believed to be accurate, Honeywell

disclaims the implied warranties of merchantability and fitness for a purpose and makes

no express warranties except as may be stated in its written agreement with and for its

customer.

In no event is Honeywell liable to anyone for any direct, special, or consequential damages.

The information and specifications in this document are subject to change without notice.

Copyright 2020- Honeywell International Sàrl

HTDOC-X574-en-140.1A 3

Table of contents 1 ABOUT THIS DOCUMENT .............................................................................................................................. 5

1.1 Revision history ....................................................................................................................................................... 5

1.2 Related documents ............................................................................................................................................... 5

2 TRACE INSTALLATION ................................................................................................................................... 6

2.1 Trace web application not working ................................................................................................................ 6

2.2 Trace Installation not progressing .................................................................................................................. 8

2.3 Installation of Honeywell Trace IAA Report Server appears to have failed ................................ 9

2.4 Data Collection user permission window does not pop up during Remote Node installation ................................................................................................................................................................. 9

2.5 Invalid_grant: user does not have a valid license to use this application ................................. 10

2.6 How to replace an existing license .............................................................................................................. 11

2.7 Invalid_grant: value cannot be null ............................................................................................................. 11

2.8 Data Collection page failed to load ............................................................................................................. 12

2.9 Trace Node login failed ..................................................................................................................................... 12

2.10 Unable to access Report page ...................................................................................................................... 13

2.11 Unable to view report packages on L3.5/L4 Trace Server post R121 to R140.1 migration.................................................................................................................................................................. 13

3 SYSTEM VALIDATION AND DATA COLLECTION ................................................................................ 14

3.1 Basic checks .......................................................................................................................................................... 14

3.1.1 IAA Report ................................................................................................................................................................ 14

3.1.2 Basic checks for TPS data collection from Trace ................................................................................. 14

3.1.3 Basic check for Experion ................................................................................................................................. 15

3.1.4 Basic check for Triconex .................................................................................................................................. 15

3.2 Agent didn't send any response for its activation. No heartbeat file created ....................... 15

3.3 Unable to connect to Remote Node ........................................................................................................... 18

3.4 Failed to read switch configuration ............................................................................................................ 19

3.5 Add Trace URL to Local intranet zone ...................................................................................................... 20

4 L3/L4 SYNCHRONIZATION ..................................................................................................................... 22

4.1 Check if connection between L3 and L4 Trace Servers is established .................................... 22

4.2 NextNine Relay Server ....................................................................................................................................... 23

4.3 Time zone and time format ............................................................................................................................. 24

4.4 Verify correct certificates are imported from L3 and L3.5/L4 ...................................................... 24

4.5 Verify the hosts file .............................................................................................................................................. 25

4.6 Verify that L3.5/L4 web URLs are accessible from L3 ..................................................................... 26

5 LICENSING ..................................................................................................................................................... 28

ABOUT THIS DOCUMENT


6 REPORTING .................................................................................................................................................... 29

7 ADMIN CONSOLE ........................................................................................................................................ 31

8 SQL TEMP DB CLEANUP OPERATION ............................................................................................... 32

8.1 Version R130 and above .................................................................................................................................. 32

8.2 Below version R130 ............................................................................................................................................ 32

8.3 Cleanup TempDB ................................................................................................................................................ 33

9 NOTICES.......................................................................................................................................................... 35

ABOUT THIS DOCUMENT


1 About this document

This document provides the information on how to troubleshoot the issues when you are

installing and using the Trace product. If you need any further help, raise a GTAC service

request, collect the logs as per the Trace Data Collection Guidelines Document and share

them with GTAC.

1.1 Revision history

Revision Supported Release

Date Description

A 140.1 July 2020 Initial release of the document for R140.1.

1.2 Related documents The following list identifies publications that may contain information relevant to the

information in this document.

Document Name Description

Prerequisites Guide This document provides instructions to help you plan a Honeywell

Trace installation.

Installation Guide This document provides instructions to install and configure

Honeywell Trace application.

User Guide This document provides instructions to use the Honeywell Trace

application.

Software Change

Notice

This document provides important information that must be read

prior to installing and working with Honeywell Trace R140.1.

TRACE INSTALLATION


2 Trace Installation

This chapter describes Trace installation related errors and fixes.

2.1 Trace web application not working 1. After installation, check if below folders are created:

C:\ProgramData\Honeywell\LSS-PT

C:\Program Files\Honeywell\LSS-PT

C:\Program Files (x86)\Honeywell (few files of Trace are deployed under this

folders as part of prerequisite)

2. Ensure below services are running; if not, run them in the listed order:

Sim Station

License Service

LSS-PT Data Collection Service

SQL Server Agent (MSSQLSERVER)

LSS-PT Data Synchronization

3. Check the IIS binding URL:

Open IIS Manager->Expand Sites -> Select Default Web Site and Choose To open

IIS: Open Run and type INETMGR

Your Trace Server should be added with certificate and port 443.

If Trace Server is not listed, check in MMS whether the certificate is created.

TRACE INSTALLATION


4. Check if the IIS components are enabled:

Open Server Manager and click Manage > Add Roles and Features. Click Next.

Select Role-based or feature-based installation and click next.

Cross check the enabled components under the Web Server (IIS) with the

following screenshot:

TRACE INSTALLATION


Enable if a component is missing and click next to install it.

2.2 Trace Installation not progressing Cause:

In Trace R140.1, installation may get stuck due to password not meeting Trace password

complexity requirements.

Solution:

Ensure you meet the following criteria:

a. Password length must be at least 8 characters and maximum 14.

TRACE INSTALLATION


b. Do not to use any special characters and use at least one upper case letter and

one number.

NOTE

In some cases, Trace installation may complete with passwords exceeding 14

characters, but the passwords will be truncated and Trace will not work properly.

2.3 Installation of Honeywell Trace IAA Report Server appears to have failed During Trace Server installation, you may get the following error message:

Cause:

Windows user used for installation is not part of Local Administrator Group.

Solution:

Login with the local administrator user created as part of the Windows OS installation,

right click on the Trace installer and select “Run as administrator”.

2.4 Data Collection user permission window does not pop up during Remote Node installation The following window does not appear during Remote Node installation in a workgroup

environment:

TRACE INSTALLATION

HTDOC-X574-en-140.1A 10

Cause:

The Remote Node is in a Public Network.

Solution:

Change to Private Network.

2.5 Invalid_grant: user does not have a valid license to use this application This error message appears while trying to log in the Trace Web Application.

Cause:

L4 Trace license has been issued for L3 installed Trace Server or the other way

around

Licensed Units are incorrect.

Solution:

Check the installed license from the Admin Console. If the Trace is installed in

Level 3, the license should not include below highlighted line. Request the Order

Management Team to disable the Level 4 option.

TRACE INSTALLATION

HTDOC-X574-en-140.1A 11

2.6 How to replace an existing license Perform the following steps to replace an existing license:

Delete the old *.license file from the below path in Trace Server node

C:\Program Files (x86)\Common Files\Honeywell\SimStation

Apply the new license (double click)

Restart the license service

Login to Trace Web Application

2.7 Invalid_grant: value cannot be null This error message appears while trying to log in the Trace Web Application:

Cause:

Web client user is not member of any LSS-PT Groups.

Solution:

Add the Web client user to any of the following group:

LSS-PT Engineers

LSS-PT Managers

LSS-PT Product admin

LSS-PT Report Users

TRACE INSTALLATION

HTDOC-X574-en-140.1A 12

2.8 Data Collection page failed to load Very rare cases, it may happen that the Data Collection page post R140 deployment will

show the following exception:

Cause:

Trace Services are not started automatically post installation.

Solution:

Go to the Service Manager and check if all the Trace services are running. If not, manually

start the services and reload the application.

2.9 Trace Node login failed Trace Node login fails and shows the following error:

Cause:

TRACE INSTALLATION

HTDOC-X574-en-140.1A 13

IIS server is halted.

Solution:

Restart the IIS server.

2.10 Unable to access Report page Users part of LSS-PT report may not be able to access Report Page post migration to

R140.1 from any previous release. To fix the issue, add all the users to LSS-PT Report

Users group.

2.11 Unable to view report packages on L3.5/L4 Trace Server post R121 to R140.1 migration

Post migration from R121 to R140.1, report packages may not be available on L3.5/L4

Trace Server. To fix this issue, check whether all the Trace services are running. If the

issue persists, contact the Honeywell Support Help Desk.

SYSTEM VALIDATION AND DATA COLLECTION

HTDOC-X574-en-140.1A 14

3 System Validation and Data Collection

This chapter describes system validation and data collection related errors and fixes.

3.1 Basic checks This section describes different types of basic checks.

3.1.1 IAA Report

Prerequisite:

SaRepository service should be up and running in Trace Server

SaWindows service should be up and running in Remote node

IAA data collection logs will be available in - C:\ProgramData\Honeywell\LSS-

PT\Logs\

IAA report generation logs will be available in - C:\ProgramData\Honeywell\SA

Scheduling a snapshot is mandatory to generate System performance report on an

Experion system. The snapshot must be scheduled 28 hours in advance. This is the time

required for System performance audit to be completed on the Flex node. This is done

so that when the scheduled snapshot time occurs, the System performance file is ready

to be picked by the Data Collection process of Honeywell Trace to generate the System

performance report.

To check if the IAA (System Performance) is running in the background, a text file should

be available in flex machine in the path C:\ProgramData\Honeywell\LSS-PT\IAA.

To check if the IAA files are available in Trace Server to generate IAA report, go to path:

C:\ProgramData\Honeywell\LSS-PT\AppData\IAA.

3.1.2 Basic checks for TPS data collection from Trace

1. Ensure that the remote node is configured with LVRLOG. GUS Display Runtime

license is required to install LVRLOG in EST station.

2. Ensure that file transfer is configured in remote node and it is working.

3. Ensure that the user that is given for data collection is part of engineers group.

4. Ensure that Data Server status is OK.

5. Ensure that no UCN nodes are in failed condition, if there are failed nodes then

LVRLOG will be in incomplete state.

6. Ensure that latest checkpoints for all the data owners are present in HM.

7. If remote node is GUS then before data collection the login user should be same as

the data collection user.


HTDOC-X574-en-140.1A 15

3.1.3 Basic check for Experion

1. All services of Experion should be running.

2. Quick builder should be closed else Data collection fails with following error

message: “Instance(s) of Quick Builder Project is opened. If data from QB Project is

required, please close all instance(s) before starting Data Collection.”

3. For Network view, make sure all Computers and Devices are added in Network

(CANE) of configuration studio.

4. Check point file to be created in CPBASE folder on \\EXP-SRVB.

3.1.4 Basic check for Triconex

1. Tristation should be closed in client machine.

2. Project should be built with zero errors and warnings.

ATTENTION

Refer to Prerequisites Guide for more information on prerequisites for data

collection.

3.2 Agent didn't send any response for its activation. No heartbeat file created This error appears after performing system validation.

Cause:

Username and password entered in Data collection system setting do not match the

data collection username and password specified during Remote Node installation.

The Trace Server cannot see the Remote Node in the network.

Firewall between L2 and L3.

\\<Trace Server IP>\Data shared folder is not accessible by the Remote Node.

No permission for http://schemas.microsoft.com/powershell/UniformaceTrace

HTTPS - TCP port 5986 is not open

Self-Signed Certificate is not valid or is not trusted. Refer to article REQ – 0005295.

Solution:

Open Trace application and navigate to data collection menu. Select the affected

system and open system setting. Ensure that the Data collection user name and

password is the same used during Remote Node installation and is part of the Local

Product Administrator Group (Or Domain DCS Administrators Group)

System Setting:

http://schemas.microsoft.com/powershell/UniformaceTrace


HTDOC-X574-en-140.1A 16

Remote Node Data Collection:

Ping both Trace sever and Remote Node with machine name. Machines should be

part of the Domain DNS or the Host files in case of Workgroup.

If there is Firewall between L2 and L3, the following ports must to be opened (TCP:

139, 445 and UDP: 137, 138)

Map the data folder from the Remote Node using “ptagentuser” user:

Select Map Network Drive

o In Folder field, enter \\<Trace Server IP>\Data

o Select “Connect using different credentials” checkbox

o Enter the following username: <Trace Server name>\ptagentuser and the

password

o This should connect to Data folder of Trace Server

Add Data Collection User permissions to


o In the Remote Node run PowerShell as administrator

o Execute the following command (Key sensitive):

Set-PSSessionConfiguration -Name UniformanceTrace –

showSecurityDescriptorUI

o Check if Read and Execute permissions are given to Data Collection user.

Check and Enable HTTPS Port 5986:

o In the Remote Node run PowerShell as administrator

o Execute the following command (Key sensitive):

winrm e winrm/config/listener



HTDOC-X574-en-140.1A 17

o You should see output with 2 entries (HTTP and HTTPS)

o If you do not see the HTTP listener, the node is a Public Network – Refer to

section Data Collection user permission window does not pop up during

Remote Node installation.

o If you do not see the HTTPS listener, perform the following steps.

o Execute the following command in PowerShell in order to get the

Thumbprint (Key sensitive):

ls cert:LocalMachine\m

o Copy thumbprint value and paste it in notepad

o Run Command Prompt (CMD.exe) as administrator

o Execute the following command. Yellow field must be replaced with the

actual values:

winrm create winrm/config/listener?Address=*+Transport=HTTPS

@{Hostname="FQDN";CertificateThumbprint="THUMBPRINT";port="5986"

}

o Run PowerShell as administrator


HTDOC-X574-en-140.1A 18

o Re-execute the following command (Key sensitive) and ensure HTTPS

listener is listed:

winrm e winrm/config/listener

Send the logs to Support Team:

Activity tool logs will be available in - C:\ProgramData\Honeywell\LSS-PT\Logs\

3.3 Unable to connect to Remote Node This error appears after performing system validation.

Cause:

IP address and Data Collection user credential.

Solution:

On Trace Server:

1. Verify IP address, Data Collection User & Password entered in Data Collection page

is correct.

2. Are you able to ping the IP address (of Trace Remote Node) from Trace Server?

On Trace Remote Node:

1. Is Data Collection user part of 'Log On As Batch'.?

Navigate to Security Policy(secpol.msc)-->Local Policies-->User Rights

Assignment-->Log On As Batch

2. The Network should be in Domain or Private but not on Public.

3. Check if registry key value in Experion Flex for

"HKEY_CLASSES_ROOT\CLSID\{B54F3741-5B07-11cf-A4B0-

00AA004A55E8}\InprocServer" is C:\Windows\System32\vbscript.dll

If this registry key value is not "C:\Windows\System32\vbscript.dll", this is due to a bug

in McAfee. When some components of McAfee are uninstalled/upgraded the Windows

VBScript registry is not reverted back.

For recovery steps, perform the following instructions:

1. Go to the McAfee Knowledge Bank to resolve registry issue.

2. Uninstall existing Trace Remote Node.

3. Run Clean Up Utility.

4. Reinstall Trace Remote Node.


Activity tool logs will be available in - C:\ProgramData\Honeywell\LSS-PT\Logs\

https://kc.mcafee.com/corporate/index?page=content&id=KB86138&_ga=2.38939875.1125578121.1589208944-193393771.1589208944


HTDOC-X574-en-140.1A 19

3.4 Failed to read switch configuration This error appears after performing snapshot data collection: Failed to read switch

configuration of <Switch IP>. Check switch configuration / Check RW Community String

provided in Global Settings is empty/incorrect.

Cause:

Switch is not added to CANE in configuration studio and loaded

RO community string and/or RW community is incorrect or not configured

SNMP not configured

Spanning Tree not configured.

Solution:

Ensure Switch is added under the CANE in the configuration studio and it is loaded

Ensure Read -Only community string in CANE settings is matching switch configuration

RW community string in global settings should be configured in the Switch

SNMP must be configured in Experion server and updated in the switch configuration

Top level Yellow and green switch spanning must be configured (For yellow it is 4096

for green 8192).


HTDOC-X574-en-140.1A 20

3.5 Add Trace URL to Local intranet zone Ensure that you a part of one of the following user groups to open the Trace application:

LSS-PT Engineers

LSS-PT Managers

LSS-PT Product admin

LSS-PT Report Users

However, you may still need to enter your username and password and add the Trace

application URL to Local intranet zone to access the application. Perform the following

steps to add URL to Local intranet:

1. Open Internet Explorer, and click .

2. Select Internet options, select the Security tab, select the Local intranet zone and

then click the Sites button.

3. Click Advanced.


HTDOC-X574-en-140.1A 21

4. In the Add this website to the zone field, enter the website and click Add.

5. Click Close.

6. Click OK.

7. Click OK.

Once you have added successfully, restart Internet Explorer.

L3/L4 SYNCHRONIZATION

HTDOC-X574-en-140.1A 22

4 L3/L4 Synchronization

This chapter describes L3/L4 Synchronization related errors and fixes.

4.1 Check if connection between L3 and L4 Trace Servers is established Perform the following steps to check if the connection is established between L3 and L4

Trace Servers:

Enable Telnet in Trace L3 serer through server manager -> Add roles and features-> In Features -> enable Telnet client.

After enabling Telnet client. Run “telnet Trace--L3-5-b3.lssptl4dc.local<FQDN of L3.5> 443” in Command prompt. Yellow field must be replaced with L3.5 Fully Qualified Domain Name

Once the connection is successful, the following window appears:


HTDOC-X574-en-140.1A 23

4.2 NextNine Relay Server Open the Relay Server IP/Proxy to confirm whether Proxy is running, otherwise contact

TAC.

After configuration of Proxy, open the L4 URL from L3 node:


HTDOC-X574-en-140.1A 24

4.3 Time zone and time format Time zone and time format is same for both L3 and L3.5 /L4 nodes. If time zone is

different for L3 and L3.5/L4 then time should be in Sync as shown below:

4.4 Verify correct certificates are imported from L3 and L3.5/L4 Swap the certificates as mentioned in the installation guide.

Verify the correct certificates are imported from MMC (L3 node) as shown below:


HTDOC-X574-en-140.1A 25

Verify the correct certificates are imported from MMC (L3.5/L4 node) as shown below:

4.5 Verify the hosts file Verify the hosts file is updated with L3.5/L4 node information correctly with FQDN name,

otherwise manually update it.


HTDOC-X574-en-140.1A 26

4.6 Verify that L3.5/L4 web URLs are accessible from L3 Verify if the following L3.5/L4 web URLs are accessible from L3:

https:// <<L3.5MachineName>> /EnterpriseDBSync/SqlWebSyncService.svc

https://<<L3.5MachineName>>/EnterpriseDataTransfer/DataTransfer.svc

After performing the above steps (4.1 to 4.7) if Sync does not work, please send the

following details/logs to Support team:

Sync failure details:

If synchronization using the Admin Console fails (indicated by a ‘Sync failed’ message

shown in red color on the Honeywell Trace Admin Console’s Database Operations tab), e-

mail the following details to Honeywell GTAC (Global Technical Assistance Center). This

helps Honeywell troubleshoot the issue and resolve it at the earliest.

1. On the L3 Computer, collect the following details and e-mail them:

a. The Honeywell.LSSPT.AdminConsole.exe.config file available at the location:

C:\Program Files\Honeywell\LSS-PT\AdminTool.

b. The Honeywell.LSSPT.DBSyncService.exe.config file available at the location:

C:\Program Files\Honeywell\LSS-PT\Bin.

c. Launch the Microsoft Management Console (MMC). Send a screenshot

displaying contents of the Certificates folder under the Trusted People folder.

d. Launch MMC. Send a screenshot displaying contents of the Certificates folder

under the Personal folder.

e. Open the Honeywell.LSSPT.AdminConsole.exe.config file available at

C:\Program Files\Honeywell\LSS-PT\AdminTool.

Copy the L3.5 URL (which will be in the format:

https://<<L3.5MachineName>>/EnterpriseDataTransfer/DataTransfer.svc) and

launch it using a web browser. Send a screenshot of the page that is displayed.


HTDOC-X574-en-140.1A 27

f. Open the Honeywell.LSSPT.DBSyncService.exe.config file available at

C:\Program Files\Honeywell\LSS-PT\Bin.

Copy the L3.5 URL (which will be in the format: https:// <<L3.5MachineName>>

/EnterpriseDBSync/SqlWebSyncService.svc) and launch it using a web browser.

Send a screenshot of the page that is displayed.

2. On the L3.5 Computer, collect the following details and e-mail them:

a. The Web.config file available at the location: C:\Program Files\Honeywell\LSS-

PT\Services\EnterpriseDataTransfer

b. The Web.config file available at the location: C:\Program Files\Honeywell\LSS-

PT\Services\EnterpriseDBSync

c. The Honeywell.LSSPT.AdminConsole.exe configuration file available at the

location: C:\Program Files\Honeywell\LSS-PT\AdminTool

d. Launch MMC. Send a screenshot displaying contents of the Certificates folder

under the Trusted People folder.

e. Launch MMC. Send a screenshot displaying contents of the Certificates folder

under the Personal folder.

3. On the L3 Computer, open the Control Panel, click System and security > Clock,

Language, and Region > Date and Time. Take a screenshot of the Date and Time

dialog box and e-mail it.

4. On the L3.5 Computer, open the Control Panel, click System and security > Clock,

Language, and Region > Date and Time. Take a screenshot of the Date and Time

dialog box and e-mail it.

5. Log files on the L3 computer available at: C:\ProgramData\Honeywell\Lss-

PT\Logs.

Log files on the L3.5 Computer available at: C:\ProgramData\Honeywell\Lss-PT\Logs

LICENSING

HTDOC-X574-en-140.1A 28

5 Licensing

For licensing related issues, raise a CLL ticket. There are 3 ways you can submit a CLL ticket:

1. Call “IT Service Desk” for Critical and High priority incidents. You can find IT Service desk

contact information by clicking on “Contact IT” in IT Direct Portal.

2. Send email to “[email protected]”

3. If you have service now access then you can log in to https://honeywell.service-

now.com/itdirect?id=hn_home and click on “Fix Something” for Incidents; “Order Something” for

service requests / enhancements. (Recommended)


Activity tool logs will be available in - C:\ProgramData\Honeywell\CommonLicense\Logs.

https://honeywell.service-now.com/itdirect?id=hn_home

https://honeywell.service-now.com/itdirect?id=hn_home

REPORTING

HTDOC-X574-en-140.1A 29

6 Reporting

Problem:

Trace UI shows error message ‘Unable to save Report package' during report creation.

Cause:

Report service is not in a Running state

DataSource creation process fails at the time of installation.

Solution:

Start the SQL server Reporting Services from services.msc

Perform the following steps:

o Copy the files DataSourceCreation.exe and DataSourceCreation.exe.config from C:\Program

Files\Honeywell\LSS-PT\AdminTool and place it in desktop

o Change the [COMPUTERFQDN] to the Trace Server fully qualified name and DomainAppUser to

LssPTWebPool username in DataSourceCreation.exe.config

o Open Command prompt as Administrator and follow as shown in the following screenshot:

Reporting logs will be available in:

C:\ProgramData\Honeywell\LSS-PT\Logs

C:\Program Files\Microsoft SQL Server Reporting Services\SSRS\LogFiles

SQL server Reporting Services should be at Running state.

You can go to Report Manager to check whether the installation is fine:

https://[ComputerFQDN]:3000\Reports (Open IE as Administrator)

REPORTING

HTDOC-X574-en-140.1A 30

ADMIN CONSOLE

HTDOC-X574-en-140.1A 31

7 Admin Console

Prerequisite:

Admin Console should always be opened by the user who is part of Administrators group.

Admin Console logs will be available in - C:\ProgramData\Honeywell\LSS-PT\Logs\ LSS-

PT_Admin_Console.txt

Problem 1:

Admin Console fails while moving workgroup to domain.

Cause:

Admin Console logged in user not able to read the domain user details.

Solution:

Open Admin Console as domain user who is part of Local Administrator group while changing work group

to domain.

Problem 2:

Admin Console fails while moving domain to another domain.

Cause:

Admin Console logged in user not able to read the old domain user details as it would be the SID in user

management as the old domain has been changed.

Solution:

Delete the old user SID from Local Data Collection group and Local License group manually.

SQL TEMP DB CLEANUP OPERATION

HTDOC-X574-en-140.1A 32

8 SQL Temp DB Cleanup Operation

This chapter describes how to clean up SQL temporary database. If SQL TempDB size

has grown bigger (more than 1GB for each file) you can do cleanup to enhance

application performance.

8.1 Version R130 and above To check the TempDB file size, go to:

PC > OSDisk (C:) > Program Files > Microsoft SQL Server > MSQL14.MSSQLSERVER >

MSSQL >DATA.

8.2 Below version R130 To check the TempDB file size, go to:

PC > Local Disk (C:) > Program Files > Microsoft SQL Server > MSQL12.MSSQLSERVER

> MSSQL >DATA.


HTDOC-X574-en-140.1A 33

8.3 Cleanup TempDB This task reduces the SQL temp DB size to free disk space and also it also clears the SQL

query plan cache. To clean up the temporary database, go to:

Honeywell Trace > Admin Console > Database Operations > Click “Temp DB Cleanup”.


HTDOC-X574-en-140.1A 34

NOTICES

HTDOC-X574-en-140.1A 35

9 Notices

Trademarks

Experion®, PlantScape®, SafeBrowse®, TotalPlant®, and TDC 3000® are registered

trademarks of Honeywell International, Inc.

ControlEdge™ is a trademark of Honeywell International, Inc.

OneWireless™ is a trademark of Honeywell International, Inc.

Matrikon® and MatrikonOPC™ are trademarks of Matrikon® International. Matrikon®

International is a business unit of Honeywell International, Inc.

Movilizer® is a registered trademark of Movilizer GmbH. Movilizer GmbH is a business unit

of Honeywell International, Inc.

Trademarks

Experion®, PlantScape®, and SafeBrowse® are registered trademarks of Honeywell

International, Inc.

Trademarks

Experion® and SafeBrowse® are registered trademarks of Honeywell International, Inc.

PlantCruise™ is a trademark of Honeywell International, Inc.

Trademarks

Experion® is a registered trademark of Honeywell International, Inc.

ControlEdge™ is a trademark of Honeywell International, Inc

OneWireless™ is a trademark of Honeywell International, Inc.

Other trademarks

Microsoft and SQL Server are either registered trademarks or trademarks of Microsoft

Corporation in the United States and/or other countries.

Trademarks that appear in this document are used only to the benefit of the trademark

owner, with no intention of trademark infringement.

Third-party licenses

This product may contain or be derived from materials, including software, of third parties.

The third party materials may be subject to licenses, notices, restrictions and obligations

imposed by the licensor.

NOTICES

HTDOC-X574-en-140.1A 36

The licenses, notices, restrictions and obligations, if any, may be found in the materials

accompanying the product, in the documents or files accompanying such third party

materials, in a file named third_party_ licenses on the media containing the product, or at

http://www.honeywell.com/ps/thirdpartylicenses.

Documentation feedback

You can find the most up-to-date documents on the Honeywell Process Solutions support

website at:

http://www.honeywellprocess.com/support

If you have comments about Honeywell Process Solutions documentation, send your

feedback to:

[email protected]

Use this email address to provide feedback, or to report errors and omissions in the

documentation. For immediate help with a technical problem, contact your local

Honeywell Process Solutions Customer Contact Center (CCC) or Honeywell Technical

Assistance Center (TAC).

How to report a security vulnerability

For the purpose of submission, a security vulnerability is defined as a software defect or

weakness that can be exploited to reduce the operational or security capabilities of the

software.

Honeywell investigates all reports of security vulnerabilities affecting Honeywell products

and services.

To report a potential security vulnerability against any Honeywell product, please follow the

instructions at:

https://honeywell.com/pages/vulnerabilityreporting.aspx

Support

For support, contact your local Honeywell Process Solutions Customer Contact Center

(CCC). To find your local CCC visit the website, https://www.honeywellprocess.com/en-

US/contact-us/customer-support-contacts/Pages/default.aspx

Training classes

Honeywell holds technical training classes that are taught by process control systems

experts. For more information about these classes, contact your Honeywell representative,

or see http://www.automationcollege.com.

http://www.honeywell.com/ps/thirdpartylicenses

http://www.honeywellprocess.com/support

mailto:[email protected]

https://honeywell.com/pages/vulnerabilityreporting.aspx

https://www.honeywellprocess.com/en-US/contact-us/customer-support-contacts/Pages/default.aspx

https://www.honeywellprocess.com/en-US/contact-us/customer-support-contacts/Pages/default.aspx

http://www.automationcollege.com/

HTDOC-X574-en-140.1A July 2020 © 2020 Honeywell International Sàrl

Honeywell Process Solutions

2101 CityWest Blvd.

Houston, TX 77042

Honeywell House, Skimped Hill Lane

Bracknell, Berkshire, RG12 1EB Building #1, 555 Huanke Road, Zhangjiang

Hi-Tech Park,

Pudong New Area, Shanghai, China 201203

www.honeywellprocess.com

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