honeywell discover online training · pdf filehow does a new user register themselves for...

Honeywell Discover Online Training Student Guide

How Does A New User Register Themselves For Access To Discover? .................................................. 2

How Does a User Locate Upcoming Field Classes inside of Discover ..................................................... 3

How does a User Locate Upcoming Field Classes on the Public Calendar outside of Discover ............. 3

How Does a User Register in Advance for a Class in Discover? ............................................................. 4

How Does a User Register the Day of Class? – Quick Registration ........................................................ 5

How Does a User Retrieve a Forgotten Login or Password? .................................................................. 6

How Does A User See Their Own Transcript? ........................................................................................ 7

How Does a User Access Class Resources? ............................................................................................ 8

How Does a User Find and Access the Class Survey? ............................................................................ 9

How Does a User Find and Access the Class Exam? ............................................................................ 10

How can a User Retrieve their Class Certificate? ................................................................................ 11

How Can a User Submit A Support Ticket For Challenges with Discover? ........................................... 12

Having challenges with Discover? Users can check out the Quick Start Guide on Discover’s home page, or contact customer service at (800) 223-9436 where someone will be available to assist with registrations and general questions.

How Does A New User Register Themselves For Access To Discover? Users can enroll themselves in Discover in a few simple steps from any PC or mobile device. Once registered in Discover, users can then register for classes.

1. Go to Discover at www.HoneywellDiscoverTraining.com

Click on Register located in blue text on the right

2. Enter the corresponding information

3. Click Submit

An email will be immediately sent out. If an email is not received within a few minutes, chances are it might have gone to a spam or junk mail folder. If nothing is received after about ten minutes, simply reach out to customer service at (800) 323-4576 option 3 and someone will be available to further assist.

3

4

2

LearnersGuideToDiscover072514 2

http://www.honeywelldiscovertraining.com/

How Can a Users Find Upcoming Field Classes? Whether in Discover, or using the external calendar, users can locate upcoming classes with just a few clicks.

Locating Upcoming Field Classes in Discover 1. Log in to Discover with your user credentials. 2. Click on Home 3. Click on Classes 4. Use the sort Parameters to locate the Curriculum and Course 5. To view or register for a class, click the Register Button

Locating Upcoming Field Classes on the Public Calendar outside of Discover 1. Locate the public field calendar at:

http://honeywelldiscovertraining.com/asp/student/external_calendar/webinars.asp 2. Click on Home 3. Click on Classes 4. Use the sort Parameters to locate the Curriculum and Course 5. To view or register for a class, click the Register Button


http://honeywelldiscovertraining.com/asp/student/external_calendar/webinars.asp

How Does a User Register in Advance for a Class in Discover? For those users that already have user credentials for Discover, once logged in to Discover, users can then register themselves for classes.

1. Log in to Discover using your User ID and Password (they are case sensitive) at www.HoneywellDiscoverTraining.com

2. Click on Class Calendar located on the Home menu tab

3. Locate the class using the calendar to search for the class by date or location, using the white arrow keys located on the top row to go to the next/previous month.

4. You may also use the List View to search for class sessions too.

5. Once you locate the class, click on the red class number below the class name to select the class session.

6. The class session will then open. Verify correct class, location, date, etc.

7. Scroll down using the scroll bar on the right side to reach the bottom of the page

8. Click Request Enrollment.

Once registered, you will receive an email from Discover with further details and pending confirmation. If still having challenges with Discover, users can check out the Quick Start Guide on Discover’s home page, or contact customer service at (800) 223-9436 where someone will be available to assist with registrations and general questions.

2

3 4

5

7

8

6



How Does a User Register the Day of Class? – Quick Registration For users that show up on the day of class and have not yet registered for Discover or the class session, on the morning of the class, the instructor can offer attendees the opportunity to register for both Discover and the class session by using the Quick Registration process.

Note that in some instances, if class enrollment is not reflected in Discover prior to class start date, classes may be canceled or seating may become unavailable, so it is highly recommended to encourage users to register in advance for classes.

1. Go to http://honeywelldiscovertraining.com/

asp/user/ClassRegistration/

2. Select the Upcoming Class from the drop down list

3. Click Register to register for the selected class.

4. For users already registered for Discover, but not the class, have them enter their user ID and password and after clicking Log In, they are immediately registered for the class.

5. If the attendee does not remember their password, they can click on Forgot Password, and they will receive an email with their credentials if they are a registered user.

6. For new users that have not yet registered for Discover, enter the required information under New User

7. Although the user will be emailed their User ID and password, the generated User ID is displayed here.

8. Click Submit to create a Discover user and register for the class.

9. Users will then receive an email with further instructions. For new users this will also include their new Login ID.

4

5

6

7

8

2

3

9


How Does a User Retrieve a Forgotten Login or Password? If the user is already in Discover, but does not remember their user ID and password, in addition to retrieving it on the first day of class via the quick registration session, users can also follow these steps while at the Discover website.

1. Go to Discover at www.HoneywellDiscoverTraining.com

2. Click on Forgot Password located in blue text in the middle of the page.

3. Enter your email address

4. Click Retrieve

An email will be immediately sent out to the user. If they don’t receive the email within a few moments, chances are it might have gone to their spam or junk mail folder. If they still don’t receive anything after about ten minutes, they can also reach out to customer service at (800) 323-4576 option 3 and someone will be available to further assist them.

2

3 4



How Does a user see their own transcript? If the user is already in Discover, but does not remember their user ID and password, in addition to retrieving it on the first day of class via the quick registration session, users can also follow these steps while at the Discover website.

1. Log in to Discover at www.HoneywellDiscoverTraining.com

2. Click on My Learning

3. Click on My Progress

4. Click on any of the plus signs to open transcript sections

2

3

4



How Does a User Access Class Resources? or … “Where are the docs I need to print out and take with me to my class?”

Prior to the start of class, users need to download and print out the materials they will need for some classes. To access this content, users need to follow the following steps:



3. Click on My Courses

4. Select the Curriculum

5. Select the Class

6. Click on the Resources/Materials tab

7. Click on the resource name in red under the Resource box to open the item

8. Verify it is the correct resource, then print and save the item.

If having any challenges with Discover, users can check out the Quick Start Guide on Discover’s home page, or contact customer service at (800) 223-9436 where someone will be available to assist with registrations and general questions.

2

7

4

5 6

3



How Does a User Find and Access the Class Survey? Once the user has completed a class the user must complete the survey before they can access the exam and certificate. To access the survey after class completion, the user should follow the following steps:





5. Select the Class

6. Click on Course Survey tab. Note: the survey tab is only be available after a user is marked as attended.

7. Answer each of the questions by selecting the radio buttons

8. Ensure all questions are completed, including the fill in the blank questions. If no comments, add n/c or similar

9. Click on Submit the Survey Details to save the survey and access your exam and certificate.

2

3

4 5

6

8

9

7



How Does a User Find and Access the Class Exam? For those classes that contain exams, once the user has completed the class and the class survey within Discover, users can then access the exam. To access the exam for the completed class, the user should complete the following steps:





5. Select the Class

6. Click on Course Exam tab

7. Click Launch Exam

8. A new window will open and the exam will begin.

9. After completing the exam, review your score and once the audio narrative completes, press continue to continue and the window should close on its own.

10. Your grade will be reflected in the bottom section of the page, and it should now show Exam Completed.

11. If you earned a passing grade, you may move on to print your certificate. If you did not successfully complete the exam, you can retake the exam by clicking on the Launch Exam button as outlined in step 7.

2

3

4

5 6

7

9

10

10



How can a User Retrieve their Class Certificate? For those classes with certificates, once the user has completed the class, survey and exam, their certificate will then be available. To access the certificate for each class, the user can follow the following steps:





5. Select the Class

6. Click on Certificate tab

7. From the certificate tab, click on the Course Certificate drop down list and select your certificate

8. Once the certificate is displayed on screen, click on Print to PDF to save the certificate to your computer where you can then print out the certificate.

2

3

4

5 6

7 8

6



How Can a User Submit A Support Ticket For Challenges with Discover? When challenges arise, such as a request for access to additional content or challenges with modules, Discover users have the option to either contact customer service at (800) 323-4576, or submit a service ticket.

Note that this venue is only for assistance with Discover. No requests for product technical support will not be responded to through these venues.

To submit a ticket for assistance with challenges related to Discover:


2. Click on Help Topics

3. Click Support

4. Review Navigation Guide

5. Review FAQ’s

6. Enter Email Address

7. Provide details of challenges with Discover (Reminder, this is not the location to request technical support)

8. Click Submit

2

3

4 5

6

7

8



honeywell discover online training · pdf filehow does a new user register themselves for...

Documents