PC care and support plans

www.lakewooditsupport .co .uk

An introduction to homeCARE

At Lakewood IT Support our aim is to offer a proactive, affordable and instant support service. Giving you peace of mind knowing that your PC is being constantly cared for and maintained, with professional assistance the second that you need it.

With homeCARE you can have 100% confidence in your PC. You no longer have to worry about updates, maintenance and all the other things that should be done if you had the time.

With easy monthly payments, or one yearly payment, you can cover a single PC or all your family computers and laptops from as little as £9.16 per month.

homeCARE is perfect if you have children who go online, all computers on a homeCARE plan will be constantly checked to make sure they are secure and safe when online and even when offline. We can even help with adding child protection to your computers and laptops, so you can always be sure your little ones are safe when using the internet.

As well as instant assistance with homeCARE, you also get constant proactive care minimising the risk of getting a problem in the first place, giving you peace of mind knowing your PC is up to date and running how it should be.

Why take out a homeCARE contract?

How will homeCARE benefit you?

With homeCARE you will receive constant maintenance and complete security.

You will also have access to unlimited remote and telephone support, no matter where you are or no matter how small the problem may be.

All this is included in your monthly payments so you will never be hit with a big bill when you need a small problem sorted.

homeCARE is right for you if:

-You regularly use your PC online or off-line-You need your data to be safe and secure-Need a stable and smooth running PC-Don’t have the time or knowledge to run PC maintenance-Need your family and children to be safe online-Need PC support when travelling

Worry free computingWith a homeCARE plan there’s no need to worry about how your PC works you just enjoy what it does for you. We will make sure everything from the antivirus scans to the Windows updates are run as scheduled.

Unlimited help and supportDuring your homeCARE plan you will be provided with unlimited telephone and remote assistance, All our technicians are based in the UK so no foreign call centres. Our technicians will also guide you through everything in a jargon free, understandable way.

Complete cover no matter where you areWith remote support we can give on the spot instant support no matter where you are. Even if you go on holiday and take your laptop we can still provide support for no extra cost. Saving you time and moneyNo need to worry about costly problems with your PC again, homeCARE has a payment plan to suit you. You will have full support so when a problem occurs you simply give us a call because it’s all covered.

What do you get with homeCARE?

Unlimited Remote supportYou will receive instant remote support for your PC when you need it, no matter where you are. All you need is an internet connection on your computer.

Weekly and Monthly maintenance Maintenance includes clean-up of junk files, hard drive defragmentation, and removal of unnecessary start up programs to improve system performance and prevent future problems.

SecurityProviding full active spyware, malware and virus detection to find any early threats and remove them before they cause any damage. Your current antivirus and firewall will be monitored and checked if need be it can be replaced with more effective systems for no extra cost.

Software update handlingWe will monitor all your essential software for any important updates, making sure your Windows operating system and programs are up to date and running perfectly.

On-site supportWe offer on-site support in the rare occasion remote assistance doesn’t provide the help you need. (Callout fees apply)

Telephone AssistanceUnlimited telephone assistance and advice line available Mon-Fri 9am-5pm (out of hours line will be provided on some contracts)

Regular managed back-up (contact for full details)Emergency file back up for up to 100mb of data, regular onsite back-up stored safely off site so your data is safe and ready if you ever need it. Details on full back-up on application.

Network Support Support and maintenance of home network and device drivers

Attached equipmentSupport for attached equipment such as printers and scanners.

Find out which homeCARE plan is best for you on next page

homeCAREPersonal Cover

homeCAREPlus One

homeCAREFamily

homeCARE Family PLUS

Unlimited remote technical support

Rountine PC clean-up. Removes all temporary files and junk files that build up over time and cause loss of performance.

Weekly Security checks and scans

Monthly hardware test to pick up any early signs of failure to prevent loss of data.

Monthly software check to make sure you’re running the latest versions for added security and usability

On-site support

Telephone assistance9am-5pm Mon-Fri

Attached equipment support

Regular Back-Up

Network Support

Monthly cost

Call-out fees apply £20 within 10 miles plus £20 per hour

One single PC

Call-out fees apply £20 within 10 miles plus £20 per hour

Two PC’s Four PC’s Up to 6 PC’s

Onsite back-up can be arrange at extra cost

One free per year* Call-out fees apply £20 within 10 miles £50 over 10 miles

Call-out fees apply £20 within 10 miles £50 over 10 miles

£9.16 £15.50 £25 £35

Computers / Laptops covered

Emergency file back-up 100mb limit

See what each homeCARE plan includes below. We can tailor each plan specifically if needed just give us call on 07816992326

Emergency file back-up 100mb limit

Emergency file back-up 100mb limit

no hidden monthly chargesno hidden V.A.Tno tie in contract periodno compulsory call out fees

So what’s the catch?

There isn’t one

We guarantee you peace of mind at a competitive, yet affordable service that you will really benefit from. We offer a number of payment options including one off payments and monthly direct debits.

We have no minimum order so you can cover just one computer from as little as £9.16 per month no strings attached, no start up fees, no compulsory fees and you can cancel your contract whenever you wish. All our contracts last for 12 months and you can freely add more computers or change your existing contract at any stage.

Start your homeCARE support today

Contact us now to find out what plan is best for you

call - 07816992326email - info@lakewooditsupport.co.ukWeb - www.lakewooditsupport.co.uk

Part of the LakeWood Group London - Hereford