hk i 14 clean wooden skirting

7/29/2019 HK I 14 Clean Wooden Skirting

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OBEROI HOTELS AND RESORTS

T-ASK

TRAINING in ATTITUDES, S KILLS and KNOWLEDGE

STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS

HK I 14CLEAN WOODEN SKIRTING

IMPORTANT

Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to theLesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that

may differ from the overall standard.

Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version willthen be sent to each hotel so that it can update its library of lesson plans.

In some cases a second version of the lesson plan may be required in cases where major differences in approach occur because of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to

OCLD for publication throughout that brand.

Your co-operation is requested to ensure true standardisation of quality training across the company.


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VERSION: 1 JANUARY 2006

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE Clean wooden skirting

TRAINING AIM Know the procedure of cleaning a wooden skirting

TRAINING OBJECTIVES Clean a wooden skirting using standard operating procedures

SPECIAL NOTES The trainee should have knowledge about different surfaces in a guestroom

ENVIRONMENT FACTORS Trainer and trainee to stand side by side


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EQUIPMENT MATERIALS AUDIO VISUAL AIDS

Wall with skirting2 Feather Dusters

4 Cotton Dusters (lint free) None


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LESSON PLAN CLEAN WOODEN SKIRTING A - ATTENTION

Ice breaker Questions about what has been happening to the trainee since last time

Check comfort level with the pace of learning

Link back Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session

Test the trainees recall of the attitudes, skills and knowledge required for any task that is an important pre-requisite for this particular task

Attention Run a finger on the ledge of the skirting and show how dusty it is.

Objective By the end of todays session, you will be able clean a wooden skirting asper standard operating procedures.

Need Now that you already learnt how to clean different surfaces and have evenlearnt the procedure of some extra cleaning tasks, this one will addon to your knowledge too.


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TASK ANALYSISWORKSHEET

NAME OF THE TASK CLEAN WOODEN SKIRTING

WHAT IS THESTEP?

HOW IS THE STEPDONE? B BREAKDOW

N

WHY IS THESTEP DONETHAT WAY?

WHEN DO YOUKNOW THE STEP

IS CORRECT?

1. Take a feather duster

By checking qualityof feathers

TRAINERDEMONSTRATES

What do you look for when selecting afeather duster?

Ensure correctquality

Standard

See appearance

See feathers tight

2. Select a duster By selecting a100% cotton (lintfree), clean and dryduster

Why dont we use atowelling duster?

TRAINEEPRACTICES STEP 1-

2 (STAGE 1)

Cotton duster isappropriate for wooden surfaceas it is lint free

See duster isclean, checkappearance, feeltexture

3. Hold the feather brush and duster

By holding thefeather brush in lefthand and duster inthe right hand

TRAINERDEMONSTRATES

Why are both feather brush and duster usedsimultaneously?

To ensure thattwo dusters canbe usedsimultaneously

Ensure time issaved

Feel the rightgrip for theduster


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WHAT IS THESTEP?

HOW IS THE STEPDONE?

B BREAKDOW

N

WHY IS THESTEP DONETHAT WAY?

WHEN DO YOUKNOW THE STEP

IS CORRECT?

4. Dust the skirting By using thefeather brush onthe ledge allowingthe dust to fall onthe ground andsimultaneouslymoving the cottonduster horizontallyon the base of theskirting

By moving in aclockwise or anticlockwisemanner

By cleaning thecorners carefully

Why should we dustthe upper ledge firstand then the base?

TRAINEEPRACTICES STEPS

3- 4 (STAGE 2)

Ensure dustfrom the upper ledge falls andthen the base isdusted with acotton duster

To ensure thatno surface is left

Ensure workdone in asystematicmanner

Check for anymaintenancesor wood chips

Ensure no dirtstays back inthe corners.

See no dust onthe ledge andthe base

Inform H/K deskof the same

See corners areclean


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LESSON PLAN CLEAN WOODEN SKIRTING C CHECKANY QUESTIONS? Ask the trainee if he has any questions

VERBAL CHECK Have the trainee to revise all the steps verbally INVESTIGATE Questions on any detail not mentioned during the verbal check (e.g.)

Which duster should we use for cleaning wooden skirting?

In what manner should we move while cleaning a skirting?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence.Ensure only good habits are being practiced. Coach if necessary.

PRAISE Recognize and appreciate his or her success.

LINK FORWARD Ask questions to direct trainees attention to either:

The task to be covered in the next session AND/ORA task later in the checklist for which todays task is a pre-requisite

Reconfirm the venue, day and time of the next session

Encourage and ensure practice on-the-job to develop skills

hk i 14 clean wooden skirting

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