hk i 12 dust chairs and sofas using an upholstery brush

7/29/2019 HK I 12 Dust Chairs and Sofas Using an Upholstery Brush

1/7

OBEROI HOTELS AND RESORTS

T-ASK

TRAINING in ATTITUDES, SKILLS and KNOWLEDGE

STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS

HK I 12DUST CHAIRS AND SOFAS USING AN UPHOLSTERY BRUSH

IMPORTANT

Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to the LessonPlan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that may differ from

the overall standard.

Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version will thenbe sent to each hotel so that it can update its library of lesson plans.

In some cases a second version of the lesson plan may be required in cases where major differences in approach occurbecause of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to OCLD

for publication throughout that brand.

Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006


2/7


3/7

LESSON PLAN DUST CHAIRS AND SOFAS USING ANUPHOLSTERY BRUSH

A - ATTENTION

Ice breaker Questions about what has been happening to the trainee since last time.

Check comfort level with the pace of learning.

Link back Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session.

Test the trainees recall of the attitudes, skills and knowledge requiredfor any task that is an importantpre-requisite for this particular task.

Attention By asking questions:

How do you clean the dust from the upholstery of the sofa and the chairs

Objective By the end of todays session, you will be able to dust sofas and thechairs using an upholstery brush as per the hotel standard

Need Many a time a vacuum cleaner may not be available to do this job or youmay not be in a position to use the vacuum cleaner due to guest traffic.By knowing this method of cleaning upholstery you will still be able tokeep your area and the hotel in perfect state of cleanliness for yourguests.


4/7

TASK ANALYSISWORKSHEET

NAME OF THE TASK DUST CHAIRS AND SOFAS USING ANUPHOLSTERY BRUSH

WHAT IS THESTEP?

HOW IS THE STEPDONE?

B BREAKDOW

N

WHY IS THE STEPDONE THAT WAY?

WHEN DO YOUKNOW THE STEP

IS CORRECT?

1. Select theupholstery brush

By checking

Cleanliness

Bristles

Handle

TRAINERDEMONSTRAT

ES

What will we checkfor?

Hygiene

Hotel standard

See clean, nodamage

See bristles are inproper conditionand are soft

See the handle isnot broken

2. Select the sofa orchair

By checking

Cleanliness

Damage free

What do we checkfor when selectingsofa?

TRAINEE

PRACTICESSTEPS 1-2 (STAGE

1)

Hygiene

Hotel standards

Fit for purpose

See clean, nodamage

See no stains

See no protrudingnails


5/7

3. Hold theupholstery brushin your hand

By gripping theupholsterybrushs handlein your hand

TRAINERDEMONSTRATES

How do we holdthe upholstery

brush?

Easy to use

Standard

See it is notslipping out of thehand

WHAT IS THESTEP?

HOW IS THE STEPDONE?

B BREAKDOW

N

WHY IS THE STEPDONE THAT WAY?

WHEN DO YOUKNOW THE STEP

IS CORRECT?

4. Stand towardsone side of thesofa

By standing oneither one side ofthe sofa

What is the correctposition to standin?

Standard

Easy to use

See that the handcovers themaximum areaavailable


6/7

5. Check the sofaor chair

By checking

Cleanliness

Any dirt

Why do we give afinal look?

TRAINEEPRACTICES STEP

3-5 (STAGE 2)

No area is left out

Cleanliness

Hygiene

See clean

See no debris


7/7

LESSON PLANDUST CHAIRS AND SOFAS USING AN

UPHOLSTERY BRUSH C - CHECK

ANY QUESTIONS? Ask if trainee has any questions

VERBAL CHECK Have the trainee recite the steps verbally

INVESTIGATEQuestions on any detail not mentioned during the Verbal Check (eg):

What do we check while selecting a sofa?

Why do we move the upholstery brush in the direction of the pile?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence.Ensure only good habits are being practised. Coach ifnecessary.

PRAISE Recognise and appreciate his or her success.

LINK FORWARD

Ask questions to direct trainees attention to either:

The task to be covered in the next session AND/ORA task later in the checklist for which todays task is a pre-requisite

Reconfirm the venue, day and time of the next session.

Encourage and ensure practice on-the-job to develop skills.

hk i 12 dust chairs and sofas using an upholstery brush

Documents