hk i 11 vacuum clean upholstery

7/29/2019 HK I 11 Vacuum Clean Upholstery

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OBEROI HOTELS AND RESORTS

T-ASK

TRAINING in ATTITUDES, SKILLS and KNOWLEDGE

STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS

HK I 11

VACUUM CLEAN UPHOLSTERYIMPORTANT

Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to theLesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that

may differ from the overall standard.

Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version willthen be sent to each hotel so that it can update its library of lesson plans.

In some cases a second version of the lesson plan may be required in cases where major differences in approach occurbecause of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments to

OCLD for publication throughout that brand.

Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006


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PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE Vacuum clean upholstery

TRAINING AIM Know the procedure for cleaning upholstery in a guest room with avacuum cleaner Karcher T201

TRAINING OBJECTIVES Vacuum clean the upholstery in the guest room according to hotelstandards

SPECIAL NOTES Trainee should have completed training in handling of vacuum cleaner

ENVIRONMENT FACTORS Trainer and trainee to stand side by side in front of an upholsteredfurniture

EQUIPMENT MATERIALS AUDIO VISUAL AIDS

1 Vacuum Cleaner - Karcher T201Upholstery brush attachment ofvacuum cleaner

None None


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LESSON PLAN VACUUM CLEAN UPHOLSTERY A - ATTENTION

Ice breaker Questions about what has been happening to the trainee since last time.

Check comfort level with the pace of learning

Link back Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session

Test the trainees recall of the attitudes, skills and knowledge required forany task that is an importantpre-requisite for this particular task

Attention Show the trainee a sofa whose upholstery looks dirty. Show furniture withthe same upholstery which looks clean.

Objective By the end of todays session you would be able to learn and carry out theprocedure of cleaning upholstery.

Need Now that you already know how to service a room and have even learntthe procedure of some extra cleaning tasks, this one will add on toyour knowledge.


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TASK ANALYSISWORKSHEET

NAME OF THE TASK VACUUM CLEAN UPHOLSTERY

WHAT IS THESTEP?

HOW IS THE STEPDONE?

B

BREAKDOWN

WHY IS THE STEPDONE THAT WAY?

WHEN DO YOUKNOW THE STEP

IS CORRECT?

1. Attachupholsterybrush

By selecting theupholstery brushstored in the hoodof vacuum cleaner

By taking out the

existingattachment andattaching theaccessory forupholsterycleaning

TRAINERDEMONSTRATES

Why is the upholsterytool kept in the hoodin a karcher vacuumcleaner?

So that there is nodamage to theupholstery

Ensure the pile ofthe upholstery

attachment gentlyattracts the dust

See that the rightupholsteryattachment isselected

Feel that no airescapesfrom thehose

2. Plug in and

switch on thevacuumcleaner

By unwinding the

machine cord andplugging it in thenearest plug point

By switching onthe machine

TRAINEE

PRACTICES STEPS

1-2 (STAGE 1)

So that it is close

to the furniture

So that you canstart vacuuming

See that the

plug and thewire are intact


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WHAT IS THESTEP?


B BREAKDOW

N


WHEN DO YOUKNOW THE

STEP IS

CORRECT?

3. Clean the sofa By starting fromthe left side, movethe nozzle / brushfrom one side tothe other in smallportions

TRAINERDEMONSTRATES

Why is the taskperformed from oneside to another?

Ensure norepetition of task

See that thesofa is gettingclean

4. Clean thecorners of sofa

By using thenozzle for corners

By inserting itinside along theseat of the sofa

Which accessory dowe use for cleaningcorners?

Ensure crevicenozzle is beingused

If there are anystains spot the

upholstery, withappropriatechemicals aftercompleting thetask

See that theupholstery isdust and dirtfree


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WHAT IS THESTEP?


B BREAKDOW

N


WHEN DO YOUKNOW THE

STEP ISCORRECT?

5. Wind up By taking off theaccessory andputting the dailyuse accessory

By covering thecord afterunplugging it

Which accessoryshould we put backon?

TRAINEEPRACTICES STEPS

3-5 (STAGE 2)

Ensure floorvacuumingattachment is putback

See that thefloor accessoryput back

See that thevacuumcleaner isproperly wound

up and cleaned


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LESSON PLAN VACUUM CLEAN UPHOLSTERY C CHECKANY QUESTIONS? Ask the trainee if he has any questions

VERBAL CHECK Have the trainee to revise all the steps verbally

INVESTIGATE Questions on any detail not mentioned during the verbal check (e.g.)

Which accessory do we use for upholstery corners?

Why do we clean an area only in small parts?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silenceEnsure only good habits are being practiced. Coach if

necessary.

PRAISE Recognize and appreciate his or her success.

LINK FORWARD Ask questions to direct trainees attention to either:

The task to be covered in the next session AND/ORA task later in the checklist for which todays task is a pre-requisite

Reconfirm the venue, day and time of the next session

Encourage and ensure practice on-the-job to develop skills

hk i 11 vacuum clean upholstery

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