hk i 08 clean a vacuum cleaner

7/29/2019 HK I 08 Clean a Vacuum Cleaner

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OBEROI HOTELS AND RESORTS

T-ASK

TRAININGin ATTITUDES, SKILLSand KNOWLEDGE

STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS

HK I 08

CLEAN A VACUUM CLEANER

IMPORTANT

Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to theLesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that

may differ from the overall standard.

Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version willthen be sent to each hotel so that it can update its library of lesson plans.

In some cases a second version of the lesson plan may be required in cases where major differences in approach occurbecause of the application of a task in a particular brand.

Your co-operation is requested to ensure true standardization of quality training across the company.

VERSION: 01 JUNE 2006


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PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE Clean a vacuum cleaner

TRAINING AIM Know the procedure for Cleaning a vacuum cleaner

TRAINING OBJECTIVES By the end of this training session the trainee would be able toClean a vacuum cleanerusing standard operating procedures

ENVIRONMENTAL FACTORSTrainer and trainee to stand side by side (check left or right handed)

EQUIPMENT MATERIALS AUDIO VISUAL AIDS

2 vacuum cleaners 01 Dusters01 Tooth brushR2 spray can

None


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LESSON PLAN PUT COVERS ON PILLOWS A - ATTENTION

Ice breaker Questions about what has been happening to the trainee since last time.Check comfort level with the pace of learning.

Link back Ask if the trainee has any questions or problems with the last session,even if that task is not a pre-requisite for the task in this session.

Test the trainees recall of the attitudes; skills and knowledge required forany task that is an important pre-requisite for this particular task.

Attention Show the trainee a dirty vacuum cleaner and ask him to identify the needfor a clean vacuum cleaner

Objective Todays session is to know the procedure for cleaning a vacuum cleanersince we are always so busy cleaning the surfaces with vacuum cleanerwe tend to forget to clean the vacuum cleaner itself.

Need Since a vacuum cleaner is kept in the corridors it is very important to keepit clean also because the guests in the hotel cross the corridors and henceit should be presentable.


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TASK ANALYSISWORKSHEET

NAME OF THE TASK Clean a vacuum cleaner

WHAT IS THESTEP?

HOW IS THE STEPDONE?

B BREAKDOWN

WHY IS THE STEPDONE THAT

WAY?

WHEN DO YOUKNOW THE STEP

IS CORRECT?

1.Open cover By holding thetop cover fromone end andopening it

TRAINERDEMONSTRATES

Why should thecover be held fromone end?

Safety

Avoid accident

Prevents

breakage

See the coveropen

2.Remove garbagebag

By holding thecloth garbagebag gently

By detaching thehead of the bagfrom the nozzle

Why should the bagbe held gently?

TRAINEEPRACTISES STEPS

12 (STAGE 1)

Prevents dust tofall on the floor

Touch thebag gently


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WHAT IS THESTEP?


B BREAKDOWN

WHY IS THE STEPDONE THATWAY?

WHEN DO YOUKNOW THE STEPIS CORRECT?

3. Empty garbage

bag

By softly shaking

the bag and lettingthe garbage flowout from the headof the bag

Why should the bag

be held softly?

Prevents dust to

spread around

See the bag

empty

4.Clean bag /

filters

By using another

vacuum cleanernozzle

TRAINERDEMONSTRATES

Why should another

vacuum cleaner beused?

Dust collected in

another vacuumcleaner

Change the paperbag if extremelydirty

Change the microfilter if its brownin colour

See bag clean

See the colour ofthe filters

5. Clean the body By using a R2 andduster

By running adamp duster forthe attachmentssuch as hose,

Why should R2 beused?

Cleaning agent

Remove stainsUse Emerel andwhite scrubbingpad if the stainsare stubborn

See the innerbody clean

See the outerbody clean


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floor tool

WHAT IS THESTEP?


B BREAKDOWN

WHY IS THE STEPDONE THATWAY?

WHEN DO YOUKNOW THE STEPIS CORRECT?

6.Fix theattachments

By gentlyattaching allthe nozzles tothe joints

Why is it necessaryto fix all theattachments


Properfunctioning ofthe equipment

See theattachments arefixed firmly

7. Inspect By checking theappearance of theequipment


Why is it importantto inspect at last?

Hotel standard See theequipment


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LESSON PLAN PUT COVERS ON PILLOWS C-CHECK

ANY QUESTIONS? Ask the trainee if he has any questions

VERBAL CHECK Have the trainee run through the steps and stages verbally

INVESTIGATE Questions on any detail not mentioned during the Verbal Check

How should you open the cover?Why should you hold the bag softly?Where R 2 should be used?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence.Ensure only good habits are being practised. Coach ifnecessary.

PRAISE Recognize and appreciate his or her success.

LINK FORWARD Ask questions to direct trainees attention to either:

The task to be covered in the next session AND/ORA task later in the checklist for which todays task is a pre-requisite

Reconfirm the venue, day and time of the next session.

Encourage and ensure practice on-the-job to develop skills.


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hk i 08 clean a vacuum cleaner

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