hk i 07 wet mop a floor

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OBEROI HOTELS AND RESORTS

T-ASK

TRAINING in ATTITUDES, SKILLS and KNOWLEDGE

STANDARD LESSON PLAN

HOUSEKEEPING OPERATIONS

HK 07WET MOP A FLOOR

IMPORTANT

Certified Departmental Trainers are requested to return this document to OCLD if any amendments are made to theLesson Plan or PREP-sheet, either to improve its delivery or to reflect a particular unit-based operating procedure that

may differ from the overall standard.

Any such amendment will be evaluated and, if appropriate, incorporated into the original at OCLD. A revised version willthen be sent to each hotel so that it can update its library of lesson plans.

In some cases a second version of the lesson plan may be required in cases where major differences in approach occurbecause of the application of a task in a particular brand. CDTs are requested to send brand-specific amendments toOCLD for publication throughout that brand.

Your co-operation is requested to ensure true standardisation of quality training across the company.

VERSION: 1 JANUARY 2006


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VERSION: 14 JUNE 2005

PREPARATION, RESOURCES AND ENVIRONMENTAL PLANNING WORKSHEET

TASK TITLE Wet mop a floor

TRAINING AIM Know the procedure of wet mopping a hard floor

TRAINING OBJECTIVE To wet mop a hard floor to achieve the appropriate standard of

cleanliness

SPECIAL NOTES The trainee should know the procedure of dry mopping

ENVIRONMENTAL FACTORS The training should be conducted in an area with marble flooring

EQUIPMENT MATERIALS AUDIO VISUAL AIDS

Wet mop

Mop Wringer trolley

Toweling Dusters None


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LESSON PLAN WET MOPPING A FLOOR A- ATTENTIONIce breaker Questions about what has been happening to the trainee since

last time. Check comfort level with the pace of learning.

Link back Ask if the trainee has any questions or problems with the lastsession, even if that task is not a pre-requisite for the task in thissession.

Test the trainees recall of the attitudes, skills and knowledgerequired for any task that is an important pre-requisite for thisparticular task.

Attention By asking the trainee if s/he can tell the difference between dryand wet mopping

Objective By the end of todays session, you will be able to wet mop a hardfloor.

Need You will be able to keep areas in a hotel clean and sparkling;especially certain the public areas and that give a great firstimpression about a hotel to the guests/ staff.

TASK ANALYSIS

WORKSHEETNAME OF THE TASK WET MOP A FLOOR

WHAT IS THESTEP?

HOW IS THESTEP DONE?

B-

BREAKDOWN

WHY IS THE STEPDONE THAT WAY?

WHEN DO YOOKNOW THE STEP

IS CORRECT?

1. Attach the mophead

By attachingthe mop headto the handleand locking it inplace

TRAINERDEMONSTRATES

What do we lookfor when wetmopping a floor?

To ensure that afresh mop head isattached to themop beforecleaning an area

See that the mophead is attachedproperly to themop and ensurethat it is clean

2. Rinse the mop By dipping it inthe fresh watercontainer on themop wringertrolley andsqueezing outwater using the

mop wringer

What is the level ofmoisture requiredin the mop foreffective mopping?

TRAINEEPRACTICES STEPS

1-2 (STAGE 1)

To ensure that themop is wetenough to mopthe area

See that waterdoes not dripfrom the mop, butis wet enough tomop the area

3. Wet mop thearea

By using themop in an S -stroke motion

By over lappingeach successive

motion, ensurethat no area isleft out

TRAINERDEMONSTRATES

Why should wefollow the S stroke style?

Why should we movebackwards?

To ensure that thewhole area iscovered

See that the areathat was moppedis clean and isfree of any dirt


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WHAT IS THESTEP?


B-BREAKDOWN



IS CORRECT?

4.Turn the side ofthe mop

By turningthe side of themop in contactwith the floor

Why should weturn it to the side?

To ensure that themop is used to itsoptimum

See that the sideof the mop ischanged whenthe other sidegets dirty

5. Rinse the mop By dipping it inthe fresh watercontainer on themop wringertrolley andsqueezing outwater using the

mop wringer

How often shouldone rinse the mop?


3-5 (STAGE 2)

To ensure that themop is clean

To ensure that themop is wetenough to mopthe area

See that the dustfalls on the floorso that it can becollected anddisposed off


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WHAT IS THESTEP?


B-BREAKDOWN



IS CORRECT?

6. Completemopping

By mopping theentire areaspecified andmoving towardsthe exit

TRAINERDEMONSTRATES

Why move towardsthe exit?

To ensure that theentire area ismopped

See that thespecified area ismopped and nofoot marks areformed

7. Wind up By rinsing themop till it isfresh anddiscarding thedirty water in thetrolley in thedrain in a

housekeepingpantry

By storing themop upsidedown by leaningit on a tiled wall

Why should we notkeep the mopstraight?


6-7 (STAGE 3)

To ensure that themop head is cleanfor the next use

To allow fasterdrying of the mophead there by

increasing its life

See that themop head isclean

See that themop is storedupside down in

the pantry


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LESSON PLAN WET MOP A FLOOR C- CHECKANY QUESTIONS? Ask the trainee if he has any questions

VERBAL CHECK Have the trainee repeat the steps verbally

INVESTIGATE Questions on any detail not mentioned during the VerbalCheck(eg):

Ask if s/he knows what to do with a dirty mop head?

Do we dispose them or reuse them?

PRACTICAL CHECK Have the trainee perform the entire task without help and in silence.Ensure only good habits are being practiced. Coach if necessary.

PRAISE Recognize and appreciate his or her success

LINK FORWARD Ask questions to direct trainees attention to either:

The task to be covered in the next session AND/OR

Ask later in the checklist for which todays task is pre-requisite

Reconfirm the venue, day and time of the next session.

Encourage and ensure practice on-the-job to develop skills.

hk i 07 wet mop a floor

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