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HOUSEKEEPERSPROFILE

CHAPTER 2

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PHYSICAL ATTRIBUTES

Refers to the built, eer!" le#el $%$&ti#e fu&tio of the seses' (e )usthire i%i#i%u$ls *ho $re +h"si&$ll" t,

sho*s eer!", ethusi$s), li!htess,"outhfuless $% the $bilit" to &o+e *ith%i-eret situ$tios'

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Pro+er .roo)i! / H"!iee

A' (e$r0

Clothi! or uifor) th$t is &le$, *ell+resse%, *ell )$it$ie% $% +ro+erl"

tte% 1$)e t$!

Cle$, o sli+ &lose%toe shoes

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B' T$3e $ b$the %$il" $% use %eo%or$t$fter*$r%s

C' 4$it$i !oo% %et$l h"!iee

Brush teeth 56 $ %$"

Use )outh*$sh

H$#e $ re!ul$r %et$l &he&3u+

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.' ($sh h$%s ofte

H' 4$it$i !oo% +osture

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E%u&$tio$l B$&3!rou%

It is i)+ort$t th$t the house3ee+er+ossesses $ &olle!e e%u&$tio$lb$&3!rou% or $ $#er$!e itelli!e&e

so he9she &$ u%erst$% $%&o))ui&$te *ith !uests, +eers, $%su+eriors $t *or3'

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Perso$l Ch$r$&teristi&s

A house3ee+er )ust +ossess $ +ositi#e+erso$l &h$r$&teristi&s' I ser#i&e,+eo+le &o)e rst, th$ts *h" $ ee% of

s+e&i$l $ttributes for house3ee+ers is $)ust to &$rr" out *or3 *ell

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Professio$l House3ee+er

A' 7o ot let +erso$l +roble)s $-e&t the8ob'

B' 4$it$i !oo% *or3i! rel$tioshi+s

Be &$ri! $% &osi%er$te Be &heerful

Be :e6ible

Be +le$s$t Be +olite

Be +ositi#e

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Professio$l House3ee+er

Be +u&tu$l

Be *illi!

Be $ !oo% listeer

Be trust*orth"

Hoest $% $&&ur$te

C' Use self&otrol *he h$%li!

iter+erso$l &o:i&ts

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HOUSEKEEPI1.AREAS I1 THE HOTEL

CHAPTER 5

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5 4A;OR AREAS CO&es'

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5 4A;OR AREAS CO

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5 4A;OR AREAS CO

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HOUSEKEEPI1.STA17AR7S

CHAPTER ?

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House3ee+i! st$%$r%s

House3ee+i! $re$s $re tot$ll" &le$

All the $)eities i the +l$&e $re&o)+lete

All f$&ilities, $++li$&es, $% furishi!s$re i !oo% *or3i! &o%itio

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Professio$lis)

A' Follo* house +oli&ies

Fi% out *h$t +oli&ies $re i e-e&t

Le$r $bout %et$ils of +oli&ies

Perfor) 8ob $&&or%i! to house +oli&ies

Pro)ote house +oli&ies

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Professio$lis)

B' Follo* Le!isl$tio rel$te% to 8ob

I%etif" le!isl$tio rel$te% to 8ob

F$)ili$ri@e "ourself *ith le!isl$tios

Ko* ho* to % ifor)$tio *heee%e%

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Professio$lis)

C' Follo* &h$i of &o))$%

As3 su+er#isor $bout %uties $%res+osibilities of other %e+$rt)et

I%etif" +ro&e%ure for &o))ui&$ti!*ith #$rious %e+$rt)ets

Follo* house +oli&ies *he %e$li! *ith

other %e+$rt)ets'

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Professio$lis)

7' Be $ te$) +l$"er

Fulll 8ob %es&ri+tio $% e6+e&t$tios

Follo* &h$i of &o))$%

Co))ui&$te *ith te$) )e)bers

(el&o)e e* e)+lo"ees

4$it$i !oo% *or3i! rel$tioshi+s

Hel+ &o*or3ers

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Professio$lis)

E' Follo* !ui%elies i $&&e+ti! !r$tuities

U%erst$% $% follo* house +oli&iesre!$r%i! !r$tuities

7o ot $ssu)e )oe"9ite)s i st$"o#erroo)s $re !r$tuities

I))e%i$tel" re+ort to su+er#isor )oe"

fou% i uusu$l lo&$tios i &he&3outroo)

A%#ise !uest to use o* 8u%!)et

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Professio$lis)

7o ot $ssu)e !r$tuit" *ill be !i#e

Refr$i fro) t$l3i! $bout or &outi!!r$tuit" i frot of !uests

A&&e+t !r$tuit" !r$&iousl" Re+ort !r$tuities to su+er#isor if reuire%

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.uest rel$tios

A' Pro#i%e ifor)$tio $bout +ro+ert"

Be ifor)e% $bout f$&ilities $%ser#i&es

I%etif" f$&ilities $% ser#i&es i+ro+ert"

Ko* $)es $% titles of )$$!ers $%

su+er#isors Ko* tele+hoe e6tesio u)bers for

)$i %e+$rt)ets

As*er !uests uestios

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.uest rel$tios

B' Pro#i%e ifor)$tio $bout &o))uit"

Kee+ u+ to %$te *ith &o))uit" e#ets

I%etif" f$&ilities, ser#i&es, $ttr$&tios

$% e#ets i $re$ As*er !uests uestios

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.uest rel$tios

7' Le% $% retrie#e Pro+ert"s Eui+)et

7eter)ie $#$il$bilit" of reueste% ite)

Re&or% obt$i ite)

7eli#er ite) to roo) Pi&3 u+ ite) +ro)+tl" *he otie%

Che&3 ite) to esure th$t it is &le$ $% i !oo%*or3i! &o%itio

Retur ite) to stor$!e $re$ Re&or% retur ite)

Ifor) su+er#isor of u$#$il$ble reueste% ite)s

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.uest rel$tios

E' H$%le &o)+l$its

' I%etif" &o))o !uest &o)+l$its

. Cle$liess

. Eui+)et

. Su++lies, f$&ilities $% ser#i&es

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.uest rel$tios

2' Res+o% to &o)+l$its

Liste $tteti#el"

Cl$rif" o* u%erst$%i! of +roble)

A#oi% )$3i! 8u%!)ets

St$" &$l)

7o ot t$3e &o)+l$it +erso$ll"

7o ot $r!ue or bl$)e others

A+olo!i@e for i&o#eie&e

I%etif" +ossible solutios

Sol#e &o)+l$it $s soo $s +ossible

Th$3 !uest for bri!i! +roble) to "our $ttetio

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.uest rel$tios

5' Follo* u+ if +ossible

?' Ifor) su+er#isor $bout &o)+l$it

F' Prote&t !uests +ri#$&"

Kee+ )$tters see or he$r% &o%eti$l 7o ot use or $s*er tele+hoe i !uestroo)s

Refer reuests for ifor)$tio $bout !uest tothe frot %es3

Kee+ roo) $ssi!)et sheet to $#oi% %is+l$"e%$)es $% roo) u)bers to others

Be uiet i h$ll*$"s $% other +ubli& $re$s

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PRI1CIPLES OFCLEA1I1.

CHAPTER

BASIC PRI1CIPLE OF

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BASIC PRI1CIPLE OFCLEA1I1. Re&o!i@e the %i-eret t"+es of %irt

Ko* the ele)ets of &le$i!

A++l" &le$i! )etho%s

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T"+es of %irt

7irt is $ resi%ue *e re)o#e or &le$ ie#er" $re$'

' 7ust b$si& sour&e of %irt i for) of

+$rti&les2' Soil %ust )i6e% *ith oil or *$ter'

5' St$i %rie% +$t&hes of soil

?' T$rish9%is&olor$tio$re &$use% b"st$is th$t *ere ot re)o#e% forso)eti)e' It is the re&o!i@e% $s%$)$!e% surf$&e'

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Cle$i! ele)ets

Ti)e

Co)bies *ith $ll other ele)ets of&le$i!' It t$3es ti)e to re)o#e %irt

$% the &he)i&$ls to t$3e e-e&t or re$&tto the %irt' Also, the lo!er the st$i h$sot bee re)o#e%, the h$r%er it is to&le$'

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Cle$i! ele)ets

Che)i&$l $&tio

Refers to the re$&tio of &le$i! $!ets$fter the $++li&$tio o the $-e&te%

$re$'

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Cle$i! ele)ets

Te)+er$ture

For ist$&es, te)+er$ture is reuire% toe-e&ti#el" &o)+lete the &le$i!

+ro&ess' For e6$)+le, $ %irt *ith !re$seshoul% be &le$e% *ith hot *$ter r$therth$ &ol% *$ter' Bloo% st$is o &lothshoul% be $++lie% *ith &ol% *$ter $%bo%" so$+ be&$use hot *$ter $%l$u%r" %eter!ets &$ h$r%e the bloo%st$i

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Cle$i! )etho%s

Air &le$i!

it is reuire% *he the $re$ h$s b$%o%or' First, %irt )ust be re)o#e% fro)

the $re$, &le$ surf$&es, $% %isife&t'O+e the *i%o*s or e6h$usts to let thefresh $ir i $% the foul o%or out'Re)e)ber the &le$ $ir is o%orless'

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Cle$i! )etho%s

(et or %r" surf$&e &le$i!

7r" surf$&e &le$i! is $ +ro&ess ofre)o#i! %irt ol" b" the use of tools or

eui+)ets su&h $s broo), s&r$++er, %r")o+s, #$&uu) &le$er, +olisher, et&' *hile*t surf$&e &le$i! reuires the $%%itio of*$ter or other liui% solutios o the %irt

to!ether *ith the &le$i! tools su&h $sr$!s, s&ouri! +$%, brush, *et )o+, &$r+etsh$)+ooi! )$&hie or *$shi! )$&hies'

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Cle$i! )etho%s

($shi! te6tile )$teri$ls

Si)+l" refers to *$shi! of f$bri&)$teri$l' The )etho%s for *$shi! $re

wetting, rinsing, extracting anddrying.

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Cle$i! )etho%s

($ste se!re!$tio $% %is+os$l

It is esseti$l to 3ee+i! thee#iro)et &le$' The hotel +ro#i%es

f$&ilities for *$ste se!re!$tio $%%is+os$l'

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TYPES OF CLEA1I1.

CHAPTER D

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TYPES OF CLEA1I1.

.eer$l Cle$i!

It is %oe for $ll #$&$t roo)s *herei%ee+ &le$i! is ee%e% to restore $%

)$it$i its ori!i$l be$ut"' stri++i! of $ll *$sh$ble roo) liesu&h $s &urt$is, &ushio &o#ers, $%

&$r+et i the roo) &le$i! of &eili! #$&uu)i!

%oor, *$lls $% *i%o* &le$i!%usti!, *$shi!, #$&uu)i!

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TYPES OF CLEA1I1.

.eer$l Cle$i!

&le$i! of furiture, 6tures, $%$++li$&es #$&uu)i!, sh$)+ooi!,

%usti!, brushi!, +olishi! :oor &le$i! s&rubbi!, s&r$++i!,)o++i!, #$&uu)i!

setti! u+ the roo) $&&or%i! tost$%$r%'

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TYPES OF CLEA1I1.

Re!ul$r Cle$i! Che&3out ($sh $% %r" %ri3i! !l$sses

Cle$ ther)o 8u!

. Setti!u+ the roo) $&&or%i! to st$%$r%'

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TYPES OF CLEA1I1.

4$3eu+ Roo) O&&u+ie% Roo)

This is %oe to o&&u+ie% roo)s if the!uest reueste% &le$i!'

3o&3 rst before eteri!

stri+ tr$sh $% soile% lie

be%roo) &le$i! be% )$3i!,

%usti!, #$&uu)i! = %ust %oor fr$)e b$throo) &le$i! %isife&ti!,*$shi!, s&rubbi!, risi!, %r"i!

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TYPES OF CLEA1I1.

4$3eu+ Roo) O&&u+ie% Roo) Polish )irrors

Re+leish !uest su++lies

3it&he &le$i! li#i! $re$ &le$i!

%ii! $re$ &le$i!

setti! u+ the roo) $&&or%i! tost$%$r%

&he&3 if e#er"thi! is i or%er

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TYPES OF CLEA1I1.

1i!ht Tur 7o* Ser#i&e

A $&ti#it" of $ e#ei! roo) $tte%$t%oe fro) D+)G+)

tur %o* the be%

li!ht $ l$)+ e$r the be% = &lose the*i%o* &urt$i

ti%" u+ the be%roo) $% b$throo)

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TYPES OF CLEA1I1.

1i!ht Tur 7o* Ser#i&e

re+leish the $)eities i theb$throo)

&le$r the t$bles i the li#i! $% %ii!$re$s

&le$r the %ishes i the 3it&he si3

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HOTEL A4E1ITIES

CHAPTER

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PUBLIC AREA

Toilet tissue

F$&i$l tissue

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PUBLIC AREA

Liui% h$% so$+

H$% s$iti@er

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.UESTROO4

Co)+e%iu)

A &o)+rehesi#e &o)+il$tio of $ll thef$&ilities $% ser#i&es bei! o-ere% i

the hotel *hi&h )$" $lso &ot$ie#elo+e, st$tio$r", b$ll +e, +ost &$r%$% !uest &o))et for)'

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.UESTROO4

B$th ru! = b$th )$t

265

To +rote&t feet fro) &ol% :oor $%

+re#et sli+s

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.UESTROO4

B$th to*el

2? 6 l$r!e

2 6 ? st$%$r%

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.UESTROO4

H$% to*el

D 6 2D

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.UESTROO4

($sh &loth

2 6 2

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.UESTROO4

Bl$3et

Be% +$% +rote&ts the )$ttress fro)

st$is

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.UEST BATHROO4

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.UEST BATHROO4SUPPLIESTooth brush

Tooth +$ste

Floss

Sh$#er So$+

Cotto bu%s

Sh$)+oo9Co%itioer Lotio

Sho*er &$+

T$l& +o*%er

KITCHE1 A17 7I11ER

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KITCHE1 A17 7I11ER(ARES I&e bu&3et

Ther)o 8u!

7ri3i! !l$ss

Te$s+oo Co-ee )$3er

Cu+ $% s$u&er

OTHERS

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OTHERS

Sli++ers

Se*i! 3it

U)brell$

4ii refTele#isio

L$u%r" b$!

BibleTr$sh bi

H$!ers

Ashtr$"s

7 h

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7oor h$!ers

717 7o 1ot 7isturb

To ifor) e#er"bo%" es+e&i$ll" thehouse3ee+ers th$t the !uests %ot *ish tobe %isturbe%'

4$3eu+ )" roo)

To ifor) house3ee+ers th$t the !uest*$ts his roo) to be ser#i&e%'

Reuest for Re+$irs To ifor) house3ee+er th$t )$ite$&eser#i&e is ee%e% i the !uestroo)'

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CLEA1I1. TOOLSA17 EJUIP4E1T

Ch$+ter

A 4 i% C t T ll

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A' 4$i%s C$rt or Trolle"

Use% to sto&3 $!i#e u)ber oflie, eui+)et

$% su++lies toser#i&e $$llotte% u)berof roo)s'

4 i% C t A t

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4$i%s C$rt Arr$!e)et

Lo*er shelfHe$#ier ite)ssu&h $s be% +$%,

be% sheets $%be% s+re$%s'

4i%%le $%9orto+ shelf +illo*

sli+s $% b$thlie'

4 i% C t A t

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To+ tr$"9+ullouttr$" !uestsu++lies su&h $s

)$t&hes, l$u%r"b$!s / for)s,se*i! 3its b$ll+es, st$tio$r",

so$+, sh$)+oo,lotio et&'

4 i% C t A t

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Cle$i! )$teri$ls $re o to+ of the &$rt,$*$" fro) $" $)eities'

Cle$i! eui+)ets $re +l$&e% belo*

the tr$sh b$!'

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B Cl i T l

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B' Cle$i! Tools

H$% brush9 *his3brush use% forbrushi! %usts fro)

surf$&es'

B Cl i T l

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B' Cle$i! Tools

Cle$i! &lothuse% for *i+i!%ust $*$" fro)

surf$&es $%%r"i! u+b$throo) *$lls$% :oor tiles'

B Cle$i! Tools

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B' Cle$i! Tools

S+o!e use% for&le$i! +$ite%surf$&es, tiles $%

!l$ss )irrors to$#oi% bei!s&r$t&he%'

B Cle$i! Tools

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B' Cle$i! Tools

S&ouri! +$% use%for s&rubbi!+ur+oses'

B Cle$i! Tools

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B' Cle$i! Tools

Shoe +olish brushuse% for &le$i!$% shii! shoes'

B Cle$i! Tools

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B' Cle$i! Tools

Cob*eb brushuse% for &ob*ebs$% %irt fou% i

h$r% to re$&h $re$sli3e &eili!'

B Cle$i! Tools

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B' Cle$i! Tools

Lo! h$%le% Broo)this is use% for see+i!%ust'

B Cle$i! Tools

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B' Cle$i! Tools

Fe$ther %uster = use% for%usti! $*$" %irt il$)+ sh$%es, t$bles,

sof$s, et&' to $#oi%s&r$t&hi! the surf$&e'

B Cle$i! Tools

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B' Cle$i! Tools

4o+

B Cle$i! Tools

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B' Cle$i! Tools

Toilet bo*l brushuse% for &le$i!toilet bo*ls'

B Cle$i! Tools

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B' Cle$i! Tools

.$rb$!eb$!9lier = use%for u%erlii!

tr$sh bi or*$ste b$s3ets

B Cle$i! Tools

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B' Cle$i! Tools

Plu!er = use% for&lo!!e% toilet bo*ls b")e$s of *$ter

+ressure'

B Cle$i! Tools

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B' Cle$i! Tools

.lo#es use%to +rote&th$%s fro)

h$r)ful &$useof &he)i&$ls$% fro)b$&teri$'

B Cle$i! Tools

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B' Cle$i! Tools

($ri! si!9tr$>& &otrol%e#i&e use% to

ifor) !uests if:oor is sli++er" orif &o%u&ti! $&le$i! $&ti#it"'

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B Cle$i! Tools

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B' Cle$i! Tools

4o+ bu&3et *ith*ri!er use% tosuee@e out e6&ess

*$ter *he)o++i!'

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hk chapter2 4

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