hitachi id password manager

1 Hitachi ID Password Manager

Managing the User LifecycleAcross On-Premises andCloud-Hosted Applications

Integrated Credential Management for Users:Passwords, encryption keys, tokens, smart cards and more.

2 Agenda

• Hitachi ID corporate overview.• Hitachi ID Suite overview.• Password problems and Hitachi ID Password Manager benefits.• The HiPM solution.• Software demonstration.

© 2015 Hitachi ID Systems, Inc. All rights reserved. 1

http://Hitachi.com/

Slide Presentation

3 Hitachi ID Corporate Overview

Hitachi ID delivers access governanceand identity administration solutionsto organizations globally.Hitachi ID solutions are used by Fortune 500companies to secure access to systemsin the enterprise and in the cloud.

• Founded as M-Tech in 1992.• A division of Hitachi, Ltd. since 2008.• Over 1200 customers.• More than 14M+ licensed users.• Offices in North America, Europe and

APAC.• Partners globally.


Slide Presentation

4 Representative Customers

5 Hitachi ID Suite


Slide Presentation

6 PM Differentiators

Hitachi IDPassword Manager

Others

Built-inFunctionality:

• Password synchronization• Password and PIN reset.• HDD crypto key recovery.• Enterprise single sign-on.• Manage tokens, smart cards.• Update locally cached

passwords.

• Password reset.

Always available:

• PC web browser, smart phone.• PC login screen.• Phone call.• At work and off-site

• PC web browser.• PC login screen.• Only at work.

Integrations:

• 110+ target types.• 10+ ITSM ("ticketing")

systems.

• Typically 1 to 10 connectors.• No ticketing integration.

Scalability:

• Multi-master, active-active,replicated.

• Load balanced, geographicallydistributed.

• Automatically discover users,manage enrollment.

• Single server, single location.• Hope users enroll after a big

mail blast.


Slide Presentation

7 Problem: Too Many Passwords

Every login account has its own: Password complexity creates businessproblems:

• Password value.• User interface.• Strength rules.• Expiration date.

• High call volume :Users forget or lock out their passwords.This can be 30% of help desk workload.

• Sticky notes :Users write down their passwords andmay leave them in public view.

• Bad passwords :Users choose simple, easily guessedpasswords.

8 The HiPM Solution

Hitachi ID Password Manager addresses the problems that arise from password complexity:

• Cost savings from simplified password management, rapid deployment, low TCO and fast ROI.• Improved security from strong authentication, policy enforcement.• Scalability to hundreds of thousands of users.• Flexibility to integrate with existing infrastructure.

9 Problem: Password Management Costs

End users: Lose productivity when they have trouble logging in.

Support analysts: Spend much of their time resolving password problem calls. Must bestaffed for peak volume after holidays.

System administrators: Resolve escalated password problems.


Slide Presentation

10 HiPM Cost Savings

Synchronization: Eliminates 60% to 90% of password problems.

Self-service reset: When adopted by 40% to 70% of users, diverts problem resolution awayfrom the help desk.

Assisted reset: Shortens remaining password reset HD calls by 50% or more, to about 1minute/call.

11 Problem: Password Security

Policy: Users prefer easily guessed passwords, write and share passwords.

Authentication: Weak caller authentication prior to HD password resets.

Delegation: Support staff require too many administrative logins.

Accountability: For support staff who perform resets.

Encryption: Passwords should not be sent or stored in the clear.

12 HiPM Security Benefits

Policy: Hitachi ID Password Manager can enforce over 50 password rules, on everysystem.

Synchronization: No need to write down multiple passwords.

Authentication: Users are identified before being allowed a HD password reset.

Delegation: Support staff no longer require administrative credentials.

Accountability: All password-related events logged.

Encryption: Sensitive data is sent and stored encrypted.


Slide Presentation

13 The Hitachi ID Solution is Flexible

Customize: Every aspect of the user interface

Integrate with: 110+ target system typesCall tracking systemsHR systemsAuthentication hardwareMeta directoriesIVR servers

Enforce: Password policyAuthentication rules


Slide Presentation

14 User Interface Flowchart

Update Passwords

Enroll SecurityQuestions

Register VoicePrint

Unlock OTPDevice

PIN Reset onSmart Card

Unlock EncryptedHDD

Attach Login IDs

Network Password

Smart Card

Answer SecurityQuestions

Biometric Sample(voiceprint)

SMS/PIN

Hardware Token

Network Login ID

Employee Number

E-mail Address

DesktopWeb Browser

Smart Phone

Voice Call

WorkstationLogin Prompt

Access Identify Authenticate Action


Slide Presentation

15 Included Connectors

Many integrations to target systems included in the base price:

Directories:Any LDAP, AD, WinNT, NDS,eDirectory, NIS/NIS+.

Servers:Windows NT, 2000, 2003,2008[R2], 2012, Samba,Novell, SharePoint.

Databases:Oracle, Sybase, SQL Server,DB2/UDB, Informix, Progress,ODBC, Oracle Hyperion EPMShared Services, Cache.

Unix:Linux, Solaris, AIX, HPUX, 24more variants.

Mainframes, Midrange:z/OS: RACF, ACF2,TopSecret. iSeries,OpenVMS.

HDD Encryption:McAfee, CheckPoint,BitLocker, PGP.

ERP:JDE, Oracle eBiz,PeopleSoft, PeopleSoft HR,SAP R/3 and ECC 6, Siebel,Business Objects.

Collaboration:Lotus Notes, iNotes,Exchange, GroupWise,BlackBerry ES.

Tokens, Smart Cards:RSA SecurID, SafeWord,RADIUS, ActivIdentity,Schlumberger.

WebSSO:CA Siteminder, IBM TAM,Oracle AM, RSA AccessManager.

Help Desk:ServiceNow, BMC Remedy,SDE, HP SM, CA Unicenter,Assyst, HEAT, Altiris, Clarify,RSA Envision, Track-It!, MSSystem Center ServiceManager

Cloud/SaaS:WebEx, Google Apps, MSOffice 365, Success Factors,Salesforce.com, SOAP(generic).


Slide Presentation

16 Rapid Integration with Custom Apps

• Hitachi ID Password Manager easily integrates with custom, vertical and hosted applications usingflexible agents .

• Each flexible agent connects to a class of applications:

– API bindings (C, C++, Java, COM, ActiveX, MQ Series).– Telnet / TN3270 / TN5250 / sessions with TLS or SSL.– SSH sessions.– HTTP(S) administrative interfaces.– Web services.– Win32 and Unix command-line administration programs.– SQL scripts.– Custom LDAP attributes.

• Integration takes a few hours to a few days.• Fixed cost service available from Hitachi ID.

17 Multi-Master Architecture

IVRserver

VPNserver

Reverse

web proxy

Load

balancer

Load

balancer

E-mail

system

Incident

mgmt system

HR

Firewall

Firewall

Password synch

trigger systems

Target systems with

local agent: OS/390,

unix, older RSA

Target systems with

remote agent: AD, SQL,

SAP, Notes, etc

Target

Systems

Proxy server

(if needed)

Remote data center

Remote data center

Data center A

Data center B

TCP/IP + AES

Various Protocols

Secure Native Protocol

HTTPS

Cloud-hosted,

SaaS apps

Notifications

and invitations

Tickets

System

of record

Replication

Web services

Native password

change

Validate pw

AD, Unix,

OS/390,

LDAP,

AS400

Hitachi IDserver

Hitachi IDserver

SQLDB

SQLDB


Slide Presentation

18 Scalability and Fault-Tolerance

• Multiple, load-balanced Hitachi ID Password Manager servers:

– Active/active architecture.

• Data replication between nodes:

– Built-in, easy to configure.– WAN-friendly (high latency, low bandwidth, insecure channels).– Reliable (multiple retry queues).

• Proxy servers resolve connection problems:

– Across firewalls.– Over slow, insecure network routes.

• Large production deployments:

– 5M users.– 130,000 managed systems.– 12 load balanced IAM servers.– 10,000 completed transactions/hour.

19 Password Synchronization

Problem Solution

• Users have too many passwords:

– On different systems,– with different policies,– expiring at different times.

• Complexity leads users to do bad things:

– Write down passwords ("stickynotes").

– Forget/lock out passwords and callthe help desk.

– Reuse old passwords.

• Password synchronization pushespassword updates from one system toanother:

– Multiple physical passwords.– Same value everywhere.

• Password synchronization allows users to:

– Remember a single password value.– Manage it on a single schedule.– Comply with a single password

policy.


Slide Presentation

20 Transparent Password Synchronization

Password synchronization is designed to help users maintain a single, strong password acrossmultiple login IDs.Transparent password synchronization leverages an existing user interface.

• Users change their passwords natively on:

– Active Directory.– Unix servers.– LDAP directories.– OS400 / iSeries servers.– z/OS mainframes (RACF, CA-ACF2, CA-TopSecret).

• Hitachi ID Password Manager enforces a global policy, blocking weak passwords.• Approved passwords are synchronized to other accounts belonging to the same user.

21 Transparent Synchronization Architecture

Hitachi ID

Identity and Access Management Suite

UserNative password

change

Start synch.

TCP/IP + AES


Load

Balancer

Password Synch

Trigger Systems

Target Systems

with local agent:

OS/390, Unix, RSA

Target Systems

with remote agent


Slide Presentation

22 Web Password Synchronization

Password synchronization is designed to help users maintain a single, strong password acrossmultiple login IDs.Web password synchronization exposes a new user interface.

• Access a Web-based password change screen using any browser.• Enter a trusted network login ID and password.• Select a new password for one or all systems and accounts.• Review results from the password update on each system.

23 Web Password Synchronization Architecture

Hitachi ID

Identity and Access Management Suite

Load

Balancer

Target Systems

with local agent:

OS/390, Unix, RSA

Target Systems

with remote agent

User

TCP/IP + AES


Web

Web


Slide Presentation

24 Prompting Users to Synchronize

Users do not volunteer to change their passwords.

• Hitachi ID Password Manager can identify users who should change their passwords either basedon upcoming expiration on a target system, or based on the last HiPM update.

• Users are asked to change their passwords:

– By e-mail, with an embedded URL to the HiPM server.– By a Web browser, automatically opened during the network login script.

25 Benefits of Password Synchronization

• Improved user service.• Users have fewer password problems, so waste less time with login problems and call the help desk

less frequently.• New passwords meet global quality standards.• All passwords are changed regularly.

26 Self-Service Password Reset

Problem Solution

• Some users continue to forget passwordsor trigger lockouts.

• These users still call the help desk.• High call volume is expensive.

• Self-service password reset enablesusers to authenticate themselves withsomething else (a token, biometric,personal questions, etc.) and reset theirown password(s).

• Hitachi ID Password Manager SSPRallows these users to resolve their ownproblems:

– This lowers help desk call volume.– User service is available 24x7.– Accessible via web browser, phone

or from the login prompt.


Slide Presentation

27 Access from Login Prompt

Problem Solution

Users who forget their network passwordcannot launch a Web browser to access theself-service password reset application.

• Secure Kiosk Account (SKA): access toSSPR without client software ("guest"account).

• GINA service: access to SSPR from UIextension – no GINA DLL.

• Hitachi ID Phone Password Manager:turn-key telephone access to SSPR.

• Temporary VPN: access to SSPR fromoutside the corporate network.

28 Secure Kiosk Account (SKA)

Support locked out users without deploying client software.

• User signs on with the login ID HELP• No password is required to sign into the SKA.• The SKA account has a special security policy.• The policy specifies an alternate to the Windows shell.• The Hitachi ID Password Manager shell opens a kiosk-mode Web browser to the self-service

password reset Web page.• Applies both to on-line and mobile users.• Can be used to reset/unlock both local and networked passwords.• No browser navigation, controls, border, etc.• Closing the browser logs the user off.


Slide Presentation

29 GINA Extensions

Support locked out users without a "generic" domain account:

• Extend the Windows Graphical Identification and Authentication (GINA) subsystem, which:

– is responsible for capturing Ctrl-Alt-Del,– presents the login screen and– handles screen savers.

• The Windows GINA can be replaced by third-party DLLs, such as:

– Novell NetWare.– Strong authentication products (smart cards, biometrics, etc.).

• Hitachi ID Password Manager includes two GINA extension approaches, both of them:

– Launch a kiosk-mode web browser.– Run the browser with an unprivileged account.

• The first is a GINA wrapper DLL that adds a password reset button in the login prompt.• The second is a GINA service program that adds a password reset button without modifying the

native GINA DLL.

30 Self-service via Telephone

• Identification options:

– Numeric ID (e.g., employee number).– Numeric mapping of network login ID.

• Authentication options:

– Numeric security questions (e.g., driver’s license, DoB).– Biometric voice print verification.– Hardware token.

• Features:

– Password reset / unlock.– Token PIN reset.– HDD encryption key recovery.

• Platform options:

– Use HiTPM (turn-key system).– Extend call logic on an existing IVR, using Hitachi ID Password Manager API.

• Limitations:

– Cannot reset PINs on smart cards.– Cannot update cached credentials on mobile PCs.


Slide Presentation

31 Flexible, Secure Authentication

• Hardware tokens: generated password + keyed PIN.• Biometric: voice print, finger print.• PKI: smart cards, software certificates.• Challenge/response using:

– Built-in or external data source.– Both user-defined and standard questions.– A flexible algorithm to validate answers.– Multiple sets of multiple questions.

• Open architecture: Easily integrate with new authentication systems.

32 Benefits of Self-Service Password Reset

Savings Security

40% to 70% of users resolve their own problem,and do not call the help desk.

• Stronger authentication prior to passwordresets.

• Reset passwords meet quality controls.• Detailed audit trail of authentication

attempts, resets.

33 Help Desk Password Reset

Problem Solution

• Even with synchronization andself-service password reset, some userscontinue to call the help desk.

• These calls can take 5-15 minutes toresolve and cost $25 – $35.

• Assisted password reset shortenspassword-related support calls.

• One process and UI handles everything:

– Authenticate the analyst.– Authenticate the caller.– Reset multiple passwords.– Clear lockouts.– Create/close a support incident

(ticket).

• Reduce call duration to about 1 minutes.• Lower incident cost.


Slide Presentation

34 Assisted Password Reset Process

• Help desk analysts use a Hitachi ID Password Manager Web page to:

– Login (authenticate the analyst).– Look up the caller’s record.– Authenticate the caller.– Reset one or more passwords.– Automatically create a ticket in the call tracking system.

• Call resolution time is reduced to 1 – 2 minutes.• Help desk analysts don’t require direct access to target systems.

35 Incident, E-mail Integration

Open architecture to push event notification to other systems.

• Simple configuration specifies what events to capture and what actions to take.• Binary integration programs are included for:

– Altiris– Assyst– BMC Remedy– SDE– Footprints– CA Unicenter– Clarify– HEAT– HP Service Desk– ServiceNow– Tivoli– Track-It!

• Extensible via SMTP, HTTP(S), XML, ODBC.


Slide Presentation

36 HiPM Assisted Service Notes

Help desk analysts may:

• Either see, or be required to type answers to caller-authenticating questions.• Either reset passwords, or reset-and-expire passwords.• Enable or disable caller access to Hitachi ID Password Manager self-service.• Be granted the ability to:

– See or edit answers to security questions.– See or edit login ID profiles data.– Manage SecurID tokens.

37 Benefits of Assisted Password Reset

Savings Security

Remaining password reset calls are reduced toapproximately 1 minute.

• Ensure that callers are alwaysauthenticated prior to password resets.

• Reduce the number of people withadministrative rights.

• Improve accountability for help deskpassword resets.

• Enforce password policy over resetpasswords.


Slide Presentation

38 Impact of Synchronization and SSPR

calls

problems


Slide Presentation

39 RSA SecurID Token Management

Problem Solution

Users with RSA SecurID tokens forget theirPINs, lose their tokens, require clocksynchronization, etc.

Users can clear, synchronize or reset theirtoken PINs; synchronize their token clocks;enable/disable their tokens or get emergencyaccess passcodes using the Hitachi IDPassword Manager self-service tokenmanagement feature.

40 Token Management Process

• Users authenticate with a password.• Once authenticated, users can:

– Enable / disable tokens.– Request emergency access codes.– Clear / set their PIN.– Re-synchronize tokens.

41 Benefits of Token Management

Savings Security

Fewer, shorter help desk calls for tokenproblems.

• Fewer people with ACE administrationprivileges.

• Stronger authentication prior to tokensupport.


Slide Presentation

42 Managed User Enrollment

Problem Solution

• Deployment may require new user profiledata:

– Question/answer pairs forauthentication.

– Login ID reconciliation betweensystems.

– Biometric samples (e.g., voiceprints).

• Hitachi ID Password Manager includes amanaged enrollment system, whichidentifies users that need to enroll andinvites them to do so.

43 Reconcile Login IDs Between Systems

Where login IDs are different on some systems, and there is no existing directory, metadirectory, matching attribute or map file to connect them, users can be prompted to "claim" theirown IDs:

• Users sign into a secure Hitachi ID Password Manager registration Web page.• Users enter a login ID and password.• HiPM finds unallocated instances of the login ID in the identity cache and tries to sign into those

target systems with the password the user provided.• The login ID / target system ID is added to the user’s profile if the password worked.

44 Benefits of Managed Enrollment

Savings Security

Simple to setup, low-cost data gathering. • Secure authentication prior to registration.• Collect answers to security questions.• Correlate login IDs across all systems.• Identify orphan accounts.


Slide Presentation

45 Rapid Deployment and Low TCO

Optimized to minimize effort: Using Hitachi ID Password Managertechnology:

• HiPM:

– Initial deployment:1 – 2 months.

– Ongoing maintenance:0.25 – 0.5 FTE.

• Built-in discovery, mapping of IDs,entitlements.

• Managed user enrollment (e.g., Q&A).• Client software optional.• 110 connectors out of the box (more easy

to add).

46 Technology Advantages

Unique features Rapid deployment

• "Administration" and "governance" in oneproduct.

• Access, authorization built aroundrelationships.

• Self-service from any device, anylocation.

• Intercept "Access Denied" errors tosimplify requests.

• "One stop shopping" with implementerworkflows.

• SoD engine detects effective violations.

• Reference builds accelerate deployment.• Key features built-in:

– Request forms.– Authorization workflow.– Access certification.

Scalable platform Integrations

• Real-time data replication.• Multi-master, active-active.• Proxy server to cross firewalls.• Native code + stored procedures.

• 110+ included connectors.• Flexible/scriptable connectors.• Incident management/ticketing.• SIEM.


Slide Presentation

47 HiPM Animated Demonstration

The following animations illustrate core Hitachi ID Password Manager user interfaces and processes:

• Security question enrollment:

– A user authenticates andcompletes his personal profile ofquestions and answers.

• Alias enrollment:

– A user attaches non-standard loginIDs to his profile.

• Password expiration:

– A user is invited, via e-mail, tochange soon-to-expire passwords.

• Self-service password reset (SSPR)using Secure Kiosk Account:

– A locked out user resolves his ownproblem, from the login prompt,without client software deployment.

• SSPR with GINA Extension:

– A locked out user resolves his ownproblem, from the login prompt,using a GINA extension.

• SSPR with Vista credential provider:

– A locked out user resolves his ownproblem, from the login prompt,using a Windows Vista credentialprovider.

• Assisted password reset:

– A help desk analyst signs in with anRSA SecurID token and resets acaller’s password.

• PIN Reset for an RSA SecurID token:

– A user resets his RSA SecurIDtoken PIN with HiPM.

48 Locked out Windows 7 user resets own password

Animation: ../../pics/camtasia/v9/hipm-pw-reset-vista-nb/hipm-pw-reset-vista-nb.mp4

49 Locked out Windows XP user resets own password

Animation: ../../pics/camtasia/v8/hipm-pw-reset-gina/hipm-pw-reset-gina.cam


Slide Presentation

50 Locked out Windows user resets own password (no softwarefootprint)

Animation: ../../pics/camtasia/v8/hipm-pw-reset-ska/hipm-pw-reset-ska.cam

51 Enrollment of security questions

Animation: ../../pics/camtasia/v9/hipm-qa-enrollment/hipm-qa-enrollment.mp4

52 Enrollment of non-standard login IDs

Animation: ../../pics/camtasia/v82/hipm-alias-enrollment/hipm-alias-enrollment.cam

53 RSA SecurID Self Service Token Support

Animation: ../../pics/camtasia/v82/hipm-rsa-token-reset/hipm-rsa-token-reset.cam

54 Reminder to change passwords

Animation: ../../pics/camtasia/v9/hipm-pw-expired-email/hipm-pw-expired-email.mp4


Slide Presentation

55 Assisted Password Reset

Animation: ../../pics/camtasia/v9/hipm-assisted-pw-reset/hipm-assisted-pw-reset.mp4

56 Hitachi ID Professional Services

• Hitachi ID offers a variety of services relating to Hitachi ID Password Manager, including:

– Needs analysis and solution design.– Fixed price system deployment.– Project planning.– Roll-out management, including maximizing user adoption.– Ongoing system monitoring.– Training.

• Services are based on extensive experience with the Hitachi ID solution delivery process.• The Hitachi ID professional services team is highly technical and have years of experience deploying

IAM solutions.• Hitachi ID partners with integrators that also offer business process and system design services to

mutual customers.• All implementation services are fixed price:

– Solution design.– Statement of work.

57 Hitachi ID Solution Delivery Approach

Fixed-price: All work is delivered on a fixed-price, fixed-deliverables basis. The"meter" is never running.

Phases, milestones: Hitachi ID recommends breaking up long projects into phases of 1–3months. Work is reviewed and payment is due when milestones are met.

Open assignment: Each phase may be undertaken by Hitachi ID, the customer, a systemsintegrator or a combination of the participants.

Templates: Template documents and sample business logic are used to expeditework.

Customer portal: A self-service portal supports discovery, client/partner/vendor interaction,document distribution and more.


Slide Presentation

58 AdMax: Maximizing User Adoption

• Successful implementation of an identity and access management system must be supported by aneffective user adoption program.

• AdMax is an Hitachi ID professional services program, used to plan for and execute effective userenrollment projects.

• AdMax is designed to maximize adoption of and ROI from Hitachi ID identity management solutions,using:

– Best practices, case studies and industry norms.– Enrollment, user adoption and ROI measurement.– Incentive and disincentive programs.– Presentations and training materials for users and HD staff.– Project roles and responsibilities.– Sample project plans, promotional materials, e-mails, graphics and other user communications.– Workbooks for project implementation.

59 Summary

An integrated solution for managing credentials:

• Immediate security benefit: password policy, help desk caller authentication.• Low deployment cost, minimal ongoing investment, significant IT support savings.• Always accessible:

– Web browser on PC, phone or tablet.– Windows login prompt.– Pre-boot encryption password prompt.– Phone call / IVR.– Available at work and while off-site.

• 110+ connectors included.

Learn more at Hitachi-ID.com/Password-Manager

www.Hitachi-ID.com

500, 1401 - 1 Street SE, Calgary AB Canada T2G 2J3 Tel: 1.403.233.0740 Fax: 1.403.233.0725 E-Mail: [email protected]

Date: May 22, 2015 File: PRCS:pres

http://Hitachi-ID.com/Password-Manager/

http://Hitachi-ID.com/