Sales & Marketing Webinar

Thursday September 17, 20092-3PM Eastern Standard Time

Audio settings are set on listen only.Please post questions in the upper right hand corner Chat box.

Question & Answer period will be at end of webinar.www.hirekogolf.com

800 367-8912

with Rob Altomonte, VP Marketing, Hireko Golf&

Guest Panelist Gary Johnson, Condor GolfTony Salas, Clubs-N-Cues

Rick Terzia, TNT Custom Golf

PROFESSIONAL GOLF CLUBS AT DOWN TO EARTH PRICES

How To Make Money Selling Hireko Golf ClubsGoals Of Sales & Marketing Webinar

I. Hireko Extra Income Program

II. Chairmen Club

III. Sales & Marketing Overview Truth vs Perception Value Propositions Hireko Category Leader Market Segments Lead Generation

III. 3 Case Studies Gary Johnson - Condor Golf Rick Terzia - Clubs-N-Cues Tony Salas - TNT Golf

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Audience Survey

Who’s here?• Clubmaker

• Retailer• Distributor

• Hireko Extra Income Member• Golfing Enthusiast

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HIREKO EXTRA INCOME PROGRAMPlay Golf. Sell Clubs. Earn Money.

What is the Hireko Extra Income Program?The program allows you to make 20% commission selling Hireko custom golf clubs to your families, friends or co-workers in your spare time.

How does the program work?1. Fill out the online application.2. You will be given unique coupon code ID.3. Sell off our our free 152 page catalog or website.4. Enter coupon code ID online when sale is made so we can track your sales.5. Earn 20% commission in your spare time!

And best of all, the program requires no up front investment!

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HIREKO CHAIRMEN CLUBWhat is the Hireko Chairmen Club Program?The Chairmen Club was created to reward our best customers!... YOU MAY ALREADY QUALIFY!

How Do I Qualify?• You automatically qualify if you have a current Federal Tax ID# or Resell number.• If not, you must have annual Hireko purchases of $1500+.

How does the program work?1. Fax your Federal ID or Resell # to 888-367-89122. Once approved our website will automatically show you the new lower Chairmen Club pricing.3. Order online, by phone, fax or email at support@hirekogolf.com

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HIREKO CHAIRMEN CLUBWhat Are The Advantages Of The Hireko Chairmen Club?

• Additional Price Discounts Off The Already Low MSRP Price.

• The Lowest M.A.P. ( Minimum Advertise Price) Allowed By OEM Shafts & Grips Manufacturers.

• We’ll Build Custom Clubs For You As Low As $3.95 Per Club!

• First To Be Notified Of New Products & Developments.

• Receive Exclusive Email Specials.

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HIREKO CHAIRMEN CLUBChairmen Club Assembly ProgramTo busy to build clubs? Let us do it for you!

We will:• Install grips• Clean clubs• Install protective bags on every club• Custom build any club to your exact specifications

How Does The Assembly Program Work?All You Have To Do Is 3 Easy Steps:1. Custom Fit Your Customer With The Appropriate Clubhead, Shaft & Grip.2. Call 1-800-367-8912 and say you are Chairmen’s Club Member and would like to make an Assembly Program order. 3. Sit back and wait for your custom made clubs to arrive at your door step!

Chairmen Club Assembly Costs• Assembled Wood $4.80• Assembled Iron $3.95• Assembled Putter (With Straight Shaft) $3.95• Assembled Putter (With Curve Shaft) $5.60

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MarketingTHE CENTRAL Function in a Business!“Marketing is not a battle of products, it is a battle of

perceptions...it is the manipulation of those perceptions.”- Al Ries, Jack Trout

And perception is molded through:Promotion Without it, no one knows you’re there

Positioning Without it you don’t know where you areProduct Without it you don’t know what to sell

Price You don’t know what to charge

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The Best Product Doesn’t WinWe must change the prospects perception of Hireko products.

THE TRUTH• Perform equal if not better performance than OEM’s• Hireko Clubs are custom made, not mass produced

• Possess incredible value, cost half the price of OEM’s• Over 1,500 independent online customer reviews

• 5 star reviews by Golf Digest, Golf Tips, Golf Illustrated & Worldgolf.com

• Clubheads are all original designs• Robust & Superior Technical Service, Education

• Personalized customer service

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THE PERCEPTION(by those unfamiliar with our products)

• A follower, not a leader• Clubs can’t be that good since no tour presence• Not a big name brand therefore inferior quality

• Prices too low, they must be cutting corners

Our marketing goal is to convince prospects of Hireko’sunique & innovative designs, high quality, value, custom fitting

and technical service.

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Before we can convince the prospect you must first have a clearVALUE PROPOSITION

What is the Value Proposition?The benefit your customer receives upon purchasing your product or service.Defines who you are in one brief sentence. Needs to be strong, convincing & ver-ifiable.

HirekoProfessional Golf Clubs at Down To Earth Prices

Condor GolfHome of the affordable custom fit golf club

Clubs-N-CuesQuality craftsmanship is par for the course

Mary Kay CosmeticsTo give unlimited opportunity to women

MerckTo preserve and improve human life

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Make a point of having a written Value Proposition immediately!

It will define the rest of your marketing plan.

and remember:“IT IS BETTER TO BE FIRST THAN IT IS TO BE BETTER”“IF YOU CAN’T BE FIRST IN A CATEGORY, SET UP A NEW

CATEGORY YOU CAN BE FIRST IN!”- Al Ries & Jack Trout

People don’t remember whose second.We must get into the prospect’s mind first! Dell First in direct to consumer computer salesApple First to mass market a portable MP3 PlayerCoca-Cola First to mass market soft drinks

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AGAINST THE COMPETITION HIREKO IS THE HANDS DOWN WINNER IN 11 OF 14 VITAL CATEGORIES.

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Hireko was rated BEST VALUE inGolf Digest 2009 Hot List Issue!

Hireko is the online golf club component and custom club VALUE leader. What better category to be #1 in during

these recessionary times?

What does the Hireko Brand Represent? And what does your brand represent? Are you #1 in any category in your area?

1. Value2. High Quality - Cutting Edge Design & Proven Performance3. Broad Selection4. Superior Technical Expertise5. Custom fitting

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EVIDENCE• Prospects don’t want marketing fluff anymore. They want proof that your brand will perform as advertised.

• When speaking to customers, always talk about value, quality and VERIFIABLE EVIDENCE

Evidence That Hireko Is The Golf Component & Custom Club Value Leader:

• Golf Digest - XK Irons Rated “Best Value” in 2009 Hot List• Golf Tips - Caiman Driver rated “Best Driver Under $100”• WorldGolf.com - “If you’re looking for a set of clubs that will perform better than your 401(K) (and will likely hold their value better too), Hireko is worth a look.”• 1,500 user reviews - most 4 and 5 stars• 25th Anniversary - HISTORY & DEPENDABILITY! 15

When Communicating With Prospects(be it in person, online or print):

• Make a Compelling Case - Present yourself as the solution!• Dump the puffery that anyone can claim• Always present EVIDENCE that Hireko is the #1 Custom Golf Club Value Leader!

“It all comes down to how much you want to invest in your game and

whether your clubs need brand awareness or if you are primarly concerned

that the club work the best for you at the best possible price.”

- Technical Director Jeff Summitt

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This just written by Golf Digest Equipment Editors Mike Stachura:

“But your sentiment about new equip-ment lust certainly gives me pause. Do golfers even have that sense any more? That rabid enthusiasm and powerful (though groundless) hope in the game-saving salvation of a new ball or driver or set of irons has been seriously called into question by the industry’s sales trend. By one esti-mate, nearly 50 percent of the drivers purchased today go for less than $200. The highest consumer interest these days is in drivers at this price point and in irons at the sub-$500 price point. Look at how much traction for instance Callaway has gained with its X-18R iron set for about $400. Which all says to me, of course, that golfers are still juiced about gettingnew game-saving products, provided they pay half price.”

Target MarketingOne Promotion Message Does Not Fit All Audiences• Trying to hit all at once will hit no one• Focus on one target at a time• Kept target, message clear Who Shall I Target?

Potential Golf Markets to Target In Your Area• Seniors • Juniors • Ladies • Mid-High Handicappers • Low Handicappers

Hireko has a brand line specifically matched for each segment!

• Seniors Acer• Juniors Acer and Daisy Junior Line• Ladies iBella• Mid - High Handicappers Acer, Power Play• Low Handicappers Dynacraft

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HOW DO I GO AFTER A SEGMENT?

LEAD GENERATIONWhat are the different tactic to generate quality leads?

• Public Relations• Events/Trade Shows/ Sponsoring• Website• Blog• Direct Mailing• Email Marketing• Data Services• Signs• Referrals• Word of Mouth• Paid Ads

• Flyers & Brochures• Cold calling• Article writing• Contests• Coupons• Speaking• Newsletters• Direct Mail• Classes/Events teaching• Listings in phone books and online

• Networking• Press Releases• Social Media• Search Marketing

REMEMBER: MEASURE EVERYTHING!

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What Are Some of the More Succesful Tactics?

Public RelationsGetting local newspapers/magazines to cover your products/services

Event Sponsoring - Very Successful & Inexpensive!• Kiwanis, Rotary clubs, Chamber of Commerce• Local pga chapter• Local Driving Range/Golf Courses- long drive contests and closest to pin• Booth at local golf shows• Local high school/university teams

Websites • Every business should have one! FREE http://sites.google.com/ • Customers need to find you! Even if you only have one page! • Keep it simple and clean • Keep it up to date-out of date is almost as bad as none at all • Hireko customer website examples: • Condorgolf.com • Allforgolf.com • Heritagegolf.com • Pattongolf.com 20

Direct Mailing• Expensive to print and mail. Postcards have mixed results.• Best to direct mail to existing customers with coupons, specials, etc instead of prospecting.

Email MarketingSimilar to direct but virtually free-build up same way as direct mailing-through website, existing customers. Newsletters are effective and inexpensive - email/newsletter services: • yahoogroups.com (FREE!) • icontact.com • constantcontact.com • verticalresponse.com Social MarketingFacebook, Twitter, Myspace - mixed results, try it, they are free

BlogFree! Can also make money selling Google Adwords or Affiliate MarketingBUT if you do not feed it twice a week it will die. 21

Online/Phone Book ListingsOnline Google listing is Free! www.google.com/local/addLocal customers already search Google for the products and services you offer. Create a business listing to be sure they find you. Google even allows you tocreate coupons and display photos and videos, all for free.

Word of mouth and referrals - The most effective and free!It’s all about personal service and relationships!Keep in contact with all customers- you need to be relevant!

TV, Radio, Newpapers • TV & Radio expensive, unfocused • Newspaper ad prices coming down but still pricey and unfocused

Article Marketing • Write articles for local paper getting your name out, local magazine, the benefits of custom fitting • Gives creditbility 22

Flyers, Brochures - A must!• Create a simple 4 color tri-fold brochure promoting Hireko and your custom building services• Hand out brochures at your event sponsoring activities

Remember the most importantsales & marketing tactic is:

Building PositivePersonal Relationships!

No relationship, no sale.

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Clubmaker Case Study

Owner: Gary Johnson - Condor Golf www.condorgolf.comphone 623-581-2986

Value PropositionCondor Golf - Home of the Affordable Custom Fit Golf Club

HistoryClubmaker since 1972, has owned driving range and retail store-now owns retail store

MerchandisingStricly custom clubfitter, components only, no OEM products

Primary Marketing Effort Condorgolf.com generates most of sales

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Clubmaker Case Study Gary Johnson - condorgolf.com

Successful Marketing TacticsWord of mouth, event marketing, website, email marketing

Unsuccesful Marketing TacticsFlyers/Brochures, Radio/TV, Google Adwords, Newspapers, Blog (couldn’t keep it updated)-had launch monitor, took too much time to fit

Biggest ChallengeConvicing golfers value of custom fitting

Reason for SuccessPERSONAL SERVICE & Relationship Building #1“I Tell People What They Need & Don’t Need!” He even will personally deliver the clubs to the customers doorstep

Succesful Promotion in 2009Buy 1 club, if buy set then 1st club gets deducted from set price

Clubmaker Case StudyClubs-N-CuesOwner: Tony SalasClubs-N-Cues.com ph 360-349-3493

Value PropositionClubs-N-Cues - Quality craftsmanship is par for the course

HistoryHas owned retail shop and miniature golf shop, now operates out of home part-time

MerchandisingStrictly custom clubfitter, components only, no OEM products

Primary Marketing Effort Strong relationship with 3 local courses, repair business 26

Clubmaker Case StudyClubs-N-Cues.com ph 360-349-3493

Successful Marketing TacticsEvent marketing, long drive contests, closet to pin, brochures, strong re-pair business, word of mouth, newspapers during Christmas season, some radio station (bartering with product)

Unsuccesful Marketing TacticsPrint marketing, website, email marketing

Biggest ChallengeGlut of local custom clubmakers - Also, convicing golfers value of custom fitting, components vs OEM’s

Reason for SuccessPERSONAL SERVICE & Relationship Building #1, club repair business

Future GoalsWork full time with clubmaking van, mobile fitting center

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Clubmaker Case Study

Owner: Rick TerziaTnT Custom Golf www.tntgolf.net ph 706-863-2011

Value PropositionCustom Golf Fitting Studio Provides Custom Club Solutions

HistoryFor 12 years was a part-time clubmaker, for the past 8 years is full-time with a retail shop in Augusta, GA

MerchandisingStrictly custom clubfitter, components only, no OEM products

Primary Marketing Tactic Most sales come from website tntgolf.net/ 28

Clubmaker Case Studywww.tntgolf.net ph 706-863-2011

Successful Marketing Tacticswebsite, Public Relations (received excellent coverage in articles written in newspaper Augusta Chronicle), Television Ads (ESPN, Golf Channel), has launch monitor and spends as long as it takes to custom fit

Unsuccesful Marketing TacticsPrint marketing, newspaper, radio, yellow pages, postcards, coupons

Biggest ChallengeTelling golfers that custom-fitting even exists! Also convincing them the benefits of custom fitting vs off the rack OEM clubs

Reason for SuccessPERSONAL SERVICE & Relationship Building #1, “People buy from people they like!”, “We’re not selling clubs, we’re selling a service”

Future GoalsSpend more ad dollars on local Golf Channel, expand retail shop 29

PROFESSIONAL GOLF CLUBS AT DOWN TO EARTH PRICES

THANK YOU FOR ATTENDING!A link pointing you to today’s webinar will be emailed to you in a few hours.

Rob Altomonte, VP Marketingraltomonte@hirekogolf.com

Technical Support 800 942-5872www.HirekoGolf.comSales 800 367-8912