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    INTRODUCTION

    ADITYA BIRLA GROUP OVERVIEW

    GENESIS:

    Aditya Birla Group traces its origin back to the tiny village of

    Pilani in the Rajasthan desert, where, late Shri Seth Shiv

    Narayan Birla started cotton-trading operations in 1857.

    Then one visionary the late Shri G.D Birla set up Indias first

    integrated aluminium manufacturing unit at Renukoot, in

    1962, backed by captive power plant at Renusagar in 1967.

    It further evolved under the dynamic leadership of the late

    Shri Aditya Vikram Birla a prominent figure in the Indian

    industry, under whose stewardship Hindalco attained its

    leadership position in aluminium. Today our Group chairman,

    Dr. Kumar Manglam Birla has put together the building

    blocks to make Indian business a global force.

    The Aditya Birla Group is Indias first truly multinational

    corporation global in vision, rooted in Indian values, A US $24

    billion corporation with a market cap of US $31.5 billion and

    in the league of Fortune 500, the Aditya Birla Group is

    anchored by an extraordinary force of 100,000 employees,

    belonging to 25 different nationalities. In India, the Group

    has been adjudged The Best Employer in India and among

    the top 20 in Asia by the Hewitt-Economic Times and Wall

    Street Journal Study 2007. Over 50 per cent of its revenues

    flow from its overseas operations.

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    The groups products and services, offer distinctive

    consumer solutions. Its 66 state-of-the-art manufacturing

    units and sectoral service span throughout the world.

    Entry of Syt. Ghanshyam Das Birla

    1916 - First taste of industrial management take over

    of sick

    cotton mill in Delhi.

    1918 - First limited company Birla Brothers Limited.

    The real industrial thrust in 1919 with Birla

    Jute in Calcutta and 1921. Jiyajeerao Cotton

    Gwalior

    Birla Jute was established in defiance of

    Scottish monopoly.

    1923 - Purchase of Kesoram Cotton.

    1926 - Orient Paper Mills.

    1931-33 - Bharat Sugar, Upper Ganges Sugar, New

    Swadeshi Sugar,

    New Delhi Sugar.

    By 1947 - Assets wroth Rs. 25 crores in 20 companies.

    Thereafter1954 - Durgapur Iron & Steel

    1957 - Gwalior Rayon, Nagda

    1962 - Hindalco commencement of production

    1966 - Take over of Indian Rayon

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    ADITYA BIRLA GROUP

    A truly multinational Indian GroupThe Aditya Birla Group was the first in Indian to venture

    overseas, by starting a joint venture in Ethiopia. Thereafter,

    over the last quarter century, this group has started 20 very

    successful and diversified ventures spread through the Asian

    region. It has been declared by Euro money that this is the

    only truly multinational group of India.

    At present, the group has more than 50 manufacturing units,

    producing a diverse range of products, financial service,

    trading and computer consultancy. It is also expanding its

    activities in the field of telecom, oil refinery, power

    generation, copper smelter etc.

    Globally the Aditya Birla Group is:

    A metals powerhouse, among the worlds most cost-

    efficient aluminium and copper producers. Hindalco-Novelis

    from its fold is a Fortune 500 company. It is the largest

    aluminium rolling company. It is one of the three biggest

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    producers of primary aluminium in Asia, with the largest

    single location copper smelter.

    No.1 in viscose staple fibre

    The fourth largest producer of insulators

    The fourth largest producer of carbon black

    The 11th largest cement producer globally

    Among the worlds top 15 BPO companies and among

    Indias top three

    Among the best energy efficient fertilizer plants

    In India:

    A premier branded garments player

    The second largest player in viscose filament yarn

    The second largest in the chlor-alkali sector

    Among the top five mobile telephony companies

    A leading player in life insurance and asset management

    Among the top three supermarket chains in the retail

    business

    Rock solid in fundamentals, the Aditya Birla Group nurtures a

    culture where success does not come in the way of the need

    to keep learning afresh, to keep experimenting.

    Beyond business Reaching Out

    A value based, caring corporate citizen the Aditya Birla

    Group inherently believes in the trusteeship concept of

    management. A part of the groups profits is ploughed back

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    in to meaningful welfare driven initiative that make a

    qualitative difference to the lives of marginalized people.

    These activities are carried out under the aegis of the Aditya

    Birla Center for community initiatives and Rural

    Development spearheaded by Mrs. Rajashree Birla.

    Beyond business the Aditya Birla Group is:

    Working in 3,700 villages

    Reaching out to seven million people annually through the

    Aditya Birla Centre for Community Initiatives and Rural

    Development, spearheaded by Mrs. Rajashree Birla

    Focusing on: health care, education, sustainable livelihood,

    infrastructure and espousing social causes

    GROUP PHILOSOPHY

    RESTS ON FOUR PILLARS: CUSTOMERIZE

    PEOPLE- IZE

    STRATEGIZE

    INSTITUTIONALIZE

    GROUP VALUES

    OUR VALUES ARE NON NEGOTIABLE, THEY ARE NEVER TO BE

    JETTISONED, FOR US OUR VALUES ARE OUR WELLSPRING.

    THESE ARE:

    INTEGRITY

    COMMITMENT

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    PASSION

    SEAMLESSNESS

    SPEED

    GROUP VISSION

    TO BECOME A PREMIUM CONGLOMERATE WITH CLEAR

    BUSSINESS FOCUS AT EACH CORPORATE LEVEL

    GROUP MISSION

    TO DELIVER VALUE FOR OUR CUSTOMERS, SHAREHOLDERS,

    EMPLOYEES AND SOCIETY AT LARGE

    Aditya Birla Management Corporation Ltd.(ABMCL)

    In a strategic move to institutionalize its management

    process, the Aditya Birla Group has set up Aditya Birla

    Management Corporation Limited (ABMCL) It is headed by

    Board of Directors with Mr. Kumar Mangalam Birla as a

    Chairman.

    It is a Groups apex decision making body and provides

    strategic direction to group companies.

    The Group has following Achievement to its credit

    The worlds no.1 in viscose staple fiber.

    The third largest producer of insulator.

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    The worlds third largest producer of carbon black.

    The worlds eighth largest producer of cement and the

    largest in a single geography.

    Asias largest integrated aluminum producer.

    A globally competitive, fast growing copper producer.

    Indias premier branded garments player.

    Among Indias most energy efficient private sector

    fertilizer plants.

    Indias second largest producer of viscose filament

    yarn.

    Indias second largest private sector insurance

    company.

    Among the worlds top 15 and Indias top three BPO

    companies.

    The group has also made successful forays into it and IT

    sector and has a significant presence in the Financial

    Sector and telecommunications sectors in tie-ups with

    giants like Sun Life insurance (Canada) and At &T (USA)

    respectively.

    HINDALCO INDUSTRY LTD

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    Hindalco Industries Limited, the metals flagship company of

    the Aditya Birla Group, is an industry leader in aluminium

    and copper. A metals powerhouse with a consolidated

    turnover of Rs.600, 128 million (US$ 15 billion), Hindalco is

    the worlds largest aluminium rolling company and one of the

    biggest producers of primary aluminium in Asia. Its copper

    smelter is the worlds largest custom smelter at a single

    location.

    Established in 1958, Hindalco commissioned its aluminium

    facility at Renukoot in Eastern U.P. in 1962. Later

    acquisitions and mergers, with Indal, Birla Copper and the

    Nifty and Mt.Gordon copper mines in Australia, strengthened

    the companys position in value-added alumina, aluminium

    and copper products, with vertical integration through access

    to captive copper concentrates.

    In 2007, the acquisition of Novelis Inc. a world leader in

    aluminium rolling and can recycling marked a significant

    milestone in the history of the aluminium industry in India.

    With Novelis under its fold Hindalco ranks among the global

    top five aluminium majors, as an integrated producer with

    low cost alumina and aluminium facilities combined with

    high-end rolling capabilities and a global footprint in 12

    countries outside India. Its combined turnover of US$ 15

    billion, places it in the Fortune 500 league.

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    HINDALCO INDUSTRIES LIMITED

    COMPANY PROFILE

    Hindalco Industries Ltd. is the Flagship Company of Aditya

    Birla Group. The Aditya Birla Group is Indias second largest

    business house with a turnover of Rs. 280 billion, andAssets

    are valued at over Rs. 265 billion. The group has nearly

    72000 employees in 18countries.

    Hindalco Industries Limited was incorporated in 1958 and

    commercial production commenced in 1962. The Company

    was set up in technical collaboration with Kaiser Aluminium &

    Chemicals Corporation, USA. Hindalco is today one of Indias

    premium corporate, contributing significantly to economic

    growth, generating employment and setting high standards

    in respect of fulfilling of obligations to all stakeholders. The

    Company prizes its Human Capital, and employees have

    been reciprocating by turning in a sterling performance for

    the Company, year after year. Hindalco has an enviable

    record of harmonious Industrial Relations, with not a single

    man day lost since the past 30 years on account of industrial

    strife. Companys principal products comprise of Aluminium

    Ingots, Aluminium Billets, Aluminium Wire Rods, Sheet

    Products, Extrusions, Aluminium Foils and Aluminium Alloy

    Wheels. The Companys by products include Gallium Metal,

    Vanadium Sludge and Aluminium Dross.

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    Hindalco Industries Limited, one of the major producer of

    Aluminium metal and its semis in the country as well as a

    premier flagship company of A.V. Birla group in the biggest

    industrial enterprise of Uttar Pradesh. It is a public limited

    company in the private sector having about 39000

    shareholders. It is the largest integrated Aluminium plant in

    India with all its production facilities viz. Alumina, Aluminium

    & Fabrication located at Renukoot near Rihand Dam in

    Sonebhadra (Uttar Pradesh). Hindalcos power division is

    situated at Renusagar about 35 km from Renukoot. In

    September 1959, an industrial license was granted by the

    Government for setting up an integrated Aluminium plant at

    Renukoot, with an initial installed capacity of 20000 MT. The

    construction work was completed with 18 months, a record

    for a major job of this kind.

    The dream of the great visionary Syt. G.D. Birla to locate an

    Aluminium plant near Rihand power house came true. The

    late Prime Minister Pt. Jawaharlal Nehru, formally

    inaugurated the plant in January 1963. From the modest

    beginning in 1962, Hindalco has now become an industrial

    giant with capacity to produce 242000 MT of Aluminium per

    annum.

    Renukoot a fast growing & thriving industrial township, which

    is now humming with activities & providing all the basic

    amenities of modern life to the inhabitants. From being one

    of the most backward areas of U.P., it has now carved a

    place for itself on the industrial map of India as well as

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    World. Lying in the foothills of the Vindhya range, Renukoot

    is about 165 km from Varanasi and 154 km from Mirzapur.

    The expansion programme of plant from the initial capacity

    of 242000 MT took place in the stages during the last thirty

    five years. Apart from catering to the internal demand of

    Aluminium in the country, Hindalco is also exporting

    Aluminium semis to various countries including U.S.A.,

    Germany, Japan etc. Renusagar power, a divisionof Hindalco

    is the major supplier of power to Hindalco. The power

    generating capacity of Renusagar power division has

    increased to 575 MW since last year. Now Renusagar is able

    to meet the full requirement of Hindalco.

    Hindalco is an ISO-9002 company since 1994. Recently in

    July 1998 it has also received the certification of ISO-14001

    for environment maintenance system. The company has

    been able to continuously enhance the quality and range of

    the product and provide customer satisfaction.

    In 1962 when production started, the company had on its roll

    about 900 staff and workmen and the present strength of

    employees is about 14000. The office and works site is

    located at Renukoot and there are zonal offices at Bangalore,

    Bombay, Delhi and Calcutta.

    The company is managed by a Board of Director and other

    Senior Executives.

    Management

    Syt. Kumar Mangalam Birla - Chairman

    Syt. Debu Bhatacharya - Managing Director

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    Hindalco today

    Hindalco ranks as one of the largest Aluminium producer inIndia and contributes about 35% of the total Aluminiumproduction of the country. The companys fully integratedAluminium operations consist of the mining of Bauxite,conversion of Bauxite into Alumina, production of primaryaluminium from Alumina by electrolysis and production ofproperzi redraw rods, rolled products and extrusions.

    Capacities Present

    Power 575 MW

    Alumina 4,50,000 MT p.a.

    Aluminium 2,42,000 MT p.a.

    Rolled products 80,000 MT p.a.

    Extrusions 15,000 MT p.a.

    Wire rods 50,000 MT p.a.Foils 5,000 MT p.a.

    COORPOR

    ATE

    (RATAN

    SOMANI)

    SMELTER

    HEAD(UmakantBabulal

    Agarwal)

    POWER

    HEADS.v.s

    Smyanaray

    an)

    MEHENICAL HEAD

    MECANICAL HEAD

    TECHNOLOGY

    HEAD

    CIVILHEAS

    ELECTRICAL HEAD

    MECHENICAL

    HEAD

    TECHNOLOGICAL

    HEAD

    CIVILHEAD

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    Co-generation 37 MW

    Joint venture companies of Hindalco1. Indo-Gulf Fertilisers & Chemical Corporation Limited2. Bihar Caustic & Chemicals Limited3. Tanfac Industries Limited4. Mangalore Refinery & Petrochemicals Limited (MRPL)5. Birla AT & T Communications Limited6. Bina Power Supply Company Limited7. Birla Global Finance Limited (BGFL)8. Birla Capital International AMC Limited (BCIAMC)

    9. Rajshree Polyfil Limited

    HINDALCOS VISION

    To strengthen our position as a premium aluminium

    company, sustaining domestic leadership and global

    competitiveness through innovation, quality and value added

    growth.

    HINDALCOS MISSION

    To relentlessly pursue the creation of superior shareholder

    value by exceeding customer expectations profitably,

    unleashing employee potential and being a responsible

    corporate citizen adhering to our values.

    .

    HINDALCOS STRATEGY

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    EFFICIENCY FOCUS: To be one of the lowest cost producersglobally.

    EFFECTIVENESS FOCUS: To continue to remain the market

    leader domestically.

    GROWTH FOCUS: To purchase value adding growth

    opportunities in aluminium.

    HUMAN RESOURCE (HR)

    Human Resources play a vital role in shaping a healthy and

    growing organization. Without doubt, human resources

    development has hence been aptly described as the soul

    of a vibrant and dynamic organization. The increasing

    complexity and problems of managing human resources

    places heavy demands on ensuring equal emphasis on all

    the sub-systems which play a crucial part in ensuring holistic

    development of the human resources. Human Resources

    Management has gained immense importance in todaysenvironment of global competition to meet future challenges

    in the new millennium. In these days of rapid advancement

    in Information Technology and Techno-Commercial aspects

    of business, it would be eventually the Man behind the

    Machine who would determine which way / direction an

    organization goes.Human Resources Development systems have an important

    task in achieving the required dynamics to enable any

    organization to perform at its peak. The right recruitment

    and selection to start with, progressive training and

    development thereafter, and, a fair performance appraisal

    system gives an impetus to professional and proficientmanagement of HR. There is yet another dimension of HRM

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    which is directly related to, and falls within the ambit of

    organizational development that deserves major attention

    because the character & culture of an organization is

    formed by HR of the organization and that will finally decide

    the future of the organization.

    After said all this, it is imperative to consolidate on the

    available human potential and check HR wastages to ensure

    organizational effectiveness as it has become a key to

    sustain excellence and achieve competitive advantage over

    others. thus assumes an even greater relevance in the

    existing changing business scenario especially so when there

    is a paradigm shift in the Organizations approach towards

    Human Resources Management in outlining specific roles.

    Without defining HR vision, roles & objectives, an

    organization would jeopardize its growth and survival

    therefore it is all the more necessary to indigenize the HR

    sub-systems for ones own benefit after a close microscopic

    scrutiny.

    .

    HINDALCO HR VISION, MISSION & OBJECTIVES

    HR VISION

    To provide an enabling environment where employee

    competencies are nurtured and harnessed towards

    sustainable business growth and leadership.

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    HR MISSION

    To proactively assess and provide for the HR needs of the

    business and customer for the attainment of organizational

    goals.

    HR OBJECTIVES

    To collaborate with and support internal customer of HR

    in achieving business objectives through HR servicesviz. effective manpower planning , ensuring harmoniousindustrial relation etc.

    To review and redesign the structure of the organisation

    with the clarity of roles, responsibilities andaccountability for overall organizational effectivenessand speeding response to emerging businesschallenges.

    To develop knowledge and skills of the employees and

    groom leaders with functional and businesscompetencies to meet future demands of theorganizational (viz. flexibility and change management).

    To benchmark best HR practices in order to enhance

    human resource effectiveness. To enhance employee productivity through

    rationalization of jobs and manpower optimization.

    To promote employee involvement in decision-making,

    team working, creativity and empowerment.

    To institutionalize transparency by framing, updating

    and communicating systems and processes.

    To maintain good liaison with government/ external

    agencies in order to better serve the organizational

    cause. To provide a safe and healthy work environment and

    continuously benchmark and upgrade the standards ofsafety and hygiene.

    To work towards improving the quality of work life of

    employees and the lives of their families.

    HINDALCO INDUSTRIES LIMITED

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    Organisation Chart of HRD Division

    Services directly or indirectly end to Customer Satisfaction.

    Satisfaction is a emotional response to his or her prior

    experience with and expectations with the benefits provided

    by the services of service department of the organisation. It

    is believed that satisfaction will influence future. Customers

    can experience satisfaction with;

    Organisations services, overall

    Specific performance aspects of organisations services

    Organisations conduct of transaction (delivery of

    services, repair visits, complaint handling, etc...)

    The kind of relations between employees and the

    organisation.

    V.P. (HR)

    Head, HRDHead

    Security &Head E.RHead-Safety

    School ( allprinciples)

    Medical

    services

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    Services can be explained with the help of a following cycle

    SATISFIED

    CUSTOMERS

    LOWER

    CUSTOMER

    CHURN

    HIGHER

    PROFIT

    MARGIN

    LOWER

    EMPLOYEE

    TURNOVER

    IMPROVEED

    EMPLOYEE

    SATISFACTION

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    Following model presents the interrelation between customersatisfaction and

    Loyalty interrelates. This model advises that loyalty to bemore of an emotional bond, while satisfaction deals more

    with functional performance.

    The management shall review the organisations quality

    management system, at planned Intervals, to ensure its

    continuing suitability, adequacy and effectiveness .this

    review shall include assessing opportunities for improvement

    and the need for changes to the quality policies and quality

    objectives.

    The input of management reviews shall include informationon:

    Customer

    Loyalty

    Product

    Satisfaction

    Channel

    Assets

    Brand

    awareness

    Emotional BondsPerceived

    Caring

    Brand

    Image

    Accessibility &responsiveness

    Trust & Confidence

    Perceived Caring

    Perceived Knowledge

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    Results of audit

    Customer feedback

    Process performance

    Changes that could affect the quality management

    system Recommendations for improvement

    The main objective of the measurement of performance of

    the Quality Management System. The organisation shall

    monitor information relating to customer perception as to

    whether on the organisation has met customer

    requirements.

    Considering Hindalco industries limited, Renukoot,

    emphasises on the benefits of customer satisfaction. The

    service departments of Hindalco are :

    Recruitment/ Personnel

    IT

    Building Maintenance

    Accounts

    Town Admin, Security and Camp Office

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    INFORMATION TECHNOLOGY

    For ensuring Quality, Service and Information Security, IT

    Department has established ITMS based on PDCA model and

    with the help of integration of ISO9001:2000 (Quality

    Management ), BS 15000 (IT Service Management) and ISO

    -27001 (Information Security Management). Hindalco IT

    Department is Worlds 1st integrated implementation of 3rd

    International IT Standards , which is certified by DNV in Dec

    2005. Our main objective is to implement the best practices

    and continuously improve upon it.

    The DR solution setup at Renusagar ensure Businessapplication availability in case of disaster , which is an on-

    line true replica of Database server at Renukoot, results to

    zero data loss by implementation of State-of-the-art Metro

    Mirror Technology.

    Information Security Prerequisites

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    The deployment and use of information system in the Group

    are governed by the Information Security Policy of the Group.

    Upon joining Aditya Birla Group, employees are required to

    sign Information System Acceptable Use Agreement

    before they can access any of the Groups Information

    System.

    Access to Information System

    Employees will be granted access to Information System

    based on business needs. Users will be assigned a unique

    identification code (User ID) and password to enable them to

    gain access to Information System. The IT department

    regularly monitors and audits the usage of Information

    System.

    IT department generally provide services to the employee in

    the form of following:

    Setup i.e. Change Calls

    Bug i.e. Incident Calls

    Information i.e. Information Calls

    For solving the employees problem/complaint IT Department

    has software called Calls Management System (CMS).

    The IT Department has signed two agreements:

    Service Level Agreement (SLA) Operation Level Agreement (OLA)

    SERVICE LEVEL AGREEMENT (SLA) - This agreement is signed

    between IT Department and other Departments that the

    complaints will be solved within the specified period.

    OPERATION LEVEL AGREEMENT (SLA) - This agreement is

    signed internally among employees of IT Department that

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    the particular complaint will be solved within specified

    period.

    BUILDING DEPARTMENT

    Building Department looks after Colony Maintenance. It

    includes more than 8000 quarters. Building department has

    the following functions:

    Construction

    Routine Maintenance Development

    CONSTRUCTION

    Construction include jobs like

    The job of construction does not exactly deal with the

    services that are rendered to the employees.

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    MAINTENANCE

    Accepts the complaint through:

    Online

    Telephone Writing

    DEVELOPMENT WORKS

    Major maintenance problems are considered asDevelopment Works.

    Their job is being identified into following categories: Painting

    Carpentry

    Fabrication

    Plumbing

    Massionary

    ACCOUNTS DEPARTMENT

    Every organization has some objectives and whether these

    are achieved or not is also monitored. It is possible when all

    the transaction evaluated in terms of money and is recorded

    in a meaningful manner. The process of keeping these

    records is called Accounting and the department that does

    it is called as Accounts Department.

    The main task of the accounts department is to advise

    management on the financial matters and maintain accounts

    prescribed under the companies act. A necessary part of this

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    function is proper accounting of income and expenses and

    assets and liabilities. There are many function in the

    Accounts department i.e. Accounting, Audit, Taxation, PF,

    Banking, Insurance, Fixed Assets, Cash Receipts Payments,

    Budgeting etc.

    The Accounts Department performs their function in the form

    of service to the employees in the following manners:

    1. Gratuity2. Super Annuation3. Reimbursement of Bills

    4. Insurance5. Provident Fund6. Ex-Gratia Payment

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    CONCLUSION

    In our project Purchase Order Procedure in Hindalco Co. Ltd.(Mahan Project),

    We have finalised the service indicators for all the service

    departments of Hindalco Industries limited.

    Today is the buyers market. In the world of globalisation, by

    ensuring merely the customer satisfaction, the organisation

    can survive but it cannot flourish and compete with the

    competitors. For that, it is important to move from customer

    satisfaction to customer delight and ultimately to customer

    obsession, only then

    the organisation can rule the market. There are both

    external and internal customers whose attitudes, opinions

    and behaviour affect the organisations day-to-day success:

    External customers- external customers exist outside the

    organisation. This type that comes to mind are end-use

    customers, the ones who use or consume the product or

    services of the organisation for their own purposes or

    production.

    Internal customers- employees of the organisation for whom

    the service departments provide product, services or

    servicing.Stakeholders- are those whose interests are linked with the

    organisation. It includes employees, stockholders,

    community leaders .

    If the internal customers are satisfied, then only it is possible

    to attract and retain the external customers.

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    Service indicators are basically framed to ensure the

    satisfaction of internal customers and developing the culture

    where the organisation can ensure the best

    LIMITATIONS:

    Based on certain organisations restrictions, certain

    data cannot be revealed to general mass.

    Limited time period.

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    How to Create a Formal Purchasing Program

    Make sure you're purchasing quality supplies at good prices

    by formalizing your business's purchasing.

    It's easy to neglect the area of purchasing in your business.

    Of course you buy goods and services, but you don't always

    plan the purchases as well as you could. As a result, you may

    spend more money than they need to, buy goods that aren't

    of the proper quality for your needs, or choose suppliers that

    don't offer the level of customer service you deserve.

    If you fail to devote enough attention to your purchasing,

    your cost of doing business could rise to an unnecessarily

    high level. As operating expenses increase, profit margins

    shrink, you would either have to live with lower profits or

    raise your prices, and neither of these choices is appealing.

    By keeping your costs under control, you'll be able to keepyour prices at competitive levels and maintain a desirable

    profit.

    Purchasing Policies

    To purchase wisely, you need to buy the right quality and

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    quantity of materials or products at the best possible price

    and at the appropriate time from the best vendor.

    The purchasing process is much more streamlined in smallcompanies than in larger businesses, especially when the

    businesses are still fairly new. The owner usually decides

    what to buy, when to buy, where to buy, and how much to

    buy. As the business grows, however, the owner may no

    longer be able to handle this task and will have to delegate it

    to others. While a small business probably won't need tocreate an entire purchasing department, it will need to have

    a purchasing manager. By selecting one person to manage

    all of the business's purchasing activities, you will decrease

    the risk of duplicating orders for the same materials.

    Purchasing need not be the purchasing manager's sole duty;

    in fact, your business may not do enough purchasing to

    require a full-time purchasing manager. You should select an

    employee who can handle purchasing, as well as the other

    duties he or she my already have. This individual should be

    able to communicate clearly with your business's suppliers.

    Although purchasing duties probably won't occupy all of this

    individual's time, there is more to purchasing than placing

    orders. The purchasing manager will have to gather orders,

    make sure they are complete, and stay within any limits the

    company may have set on spending, select an appropriate

    vendor, order the goods, check their condition upon receipt,

    make sure the invoice is correct, and speed payment of the

    invoice by forwarding it to the accounting department.

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    Before you delegate the purchasing function to another

    employee, you should write out a purchasing policy for your

    business. You may even want to create such a policy while

    you are still responsible for purchasing, as a guide for

    yourself.

    The purchasing policy, according to the SBA, should answer

    the following questions:

    Who has the authority to purchase items for the

    company? What items can that person purchase? Are

    there any spending limitations?

    What are the business's requirements for adequate

    supplier competition and what criteria will be used to

    select possible vendors?

    What is the company's position on the acceptance of

    gifts?

    Which types of contracts can the business enter into

    with successful bidders or vendors?

    What is the company's position on conflict of interest

    and personal loans from suppliers?

    What kinds of information does the company consider

    confidential?

    What is the procedure for dealing with legal questions?

    The Ordering System

    The steps your employees and purchasing manager will

    follow to request, order, receive and pay for goods and

    materials make up your ordering system. A good ordering

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    system will help maintain satisfactory supplier relations,

    improve cash management, aid in inventory control, and

    increase the overall profitability of your company.

    The Purchase Order

    Once the purchasing manager has received a requisition, her

    or she will need to select a supplier and check the price of

    the items ordered. After agreeing on a price, the purchasing

    manager will send a purchase order to the supplier. This

    order is a formal request to the supplier to deliver materials

    or supplies according to the terms and prices agreed upon.

    Purchase orders, like requisition forms, can help small

    businesses keep track of their purchasing activities. Firms

    can refer to their purchase orders to see if suppliers have

    shipped the correct goods in the correct quantity. They can

    also see if suppliers are delivering goods on time. Purchase

    orders can also serve as support in any legal disputes if they

    arise between you and the supplier.

    Although you can write out purchase orders by hand, you

    would give a better impression if you used standard multi-

    part forms that you can purchase at any stationery store.They should include information such as the type of product

    or service you are ordering, the quantity desired, price and

    delivery terms. The orders should also have an area for any

    additional information. Purchase orders should also include

    your company name, address, telephone and fax numbers,

    and logo. You can simply write in this information, stamp thisinformation on your purchase orders with a rubber stamp, or

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    design and print your own purchase order forms. Purchase

    orders should have at least three parts: a vendor copy, an

    internal file copy, and an accounting copy.

    In addition to the standard purchase order, you might choose

    to use two other types: blanket purchase orders and annual

    contracts. If you routinely order fairly inexpensive items from

    a single vendor, you might want to place a blanket order for

    those items with the vendor. The blanket order covers

    specific items to be delivered over a specific period of time,such as six months or one year. This type of purchase order

    lets you take advantage of quantity discounts and saves you

    the time and trouble of reordering small items you need

    often. You will also receive a monthly invoice covering your

    purchases for a given month, instead of several small

    invoices covering each individual purchase.

    Annual contracts cover the purchase of a specific product

    from a vendor over a period of 12 months. An annual

    contract will usually let you fix the price for buying a specific

    quantity of a given item over a year. You can also arrange to

    have goods delivered as needed, either monthly, weekly, or

    on another specific schedule.

    Receiving Records

    A packing list will accompany orders you receive. Make sure

    that the items shipped match the items indicated on the

    packing list. Inspect all of the items shipped carefully, paying

    special attention to items that appear damaged. Initial the

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    packing list to verify receipt and file it in a folder until you

    receive the invoice for the shipment. In many cases, you

    won't have to send payment with your order; your suppliers

    will either include an invoice with the shipment or send the

    invoice to you separately soon after sending your order.

    When the invoice arrives, check it against the packing list

    and the purchase order. Write a check for the appropriate

    amount, note the check number on a copy of the invoice,

    and file the invoice and packing list.

    If you receive any damaged items, or if a vendor sends you

    items you did not order, let the vendor know as soon as

    possible. The vendor will tell you the best way to return the

    items and to receive the ones you actually ordered.

    Fill out an internal receiving report and distribute it to those

    who need to know when shipments come in, such as the

    person in charge of inventory control, the buyer, the

    employee requisitioning the items, and the person in charge

    of accounts payable in accounting.

    Although purchasing is certainly an important task and

    deserved careful attention, you will not be able to spend thesame amount of time on all of your purchases, nor should

    you. More expensive items, for instance, deserve more

    careful attention and consideration than less expensive ones.

    The following four considerations will help you decide what

    items deserve the most attention, according to the SBA:

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    1. Unit cost. The SBA recommends that you give more

    attention to costly items than to less expensive ones.

    The more money you have tied up in a given type of

    inventory product, the more attention you need to give

    to that product in your purchasing, even if you sell few

    of these expensive items.

    2. Extended cost. The SBA points out that some items

    may have a low cost, but you may buy and sell them in

    high volume. In this case, you may need to give a

    higher priority to these items, although their unit cost is

    fairly low.

    3. Lead time. You need to consider the time to allow

    between ordering an item and receiving it. If a low-cost

    item has a long lead time, for instance, you would need

    to make regular checks on its delivery status. In that

    case, the SBA says, you may need priority.

    4. Shipment rejection. If there is a high possibility you

    will reject an item because of technical problems or

    deficiencies in quality, the SBA suggests assigning it a

    high priority.

    The Costs of Buying

    In addition to the cost of goods you buy, you also have to

    pay and account for the costs of acquiring and carrying

    inventory.

    Inventory acquisition costs are costs associated with

    generating and processing orders, and include the following:

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    Portions of employee salaries and operating expenses

    directly pertaining to purchasing, inventory control,

    receiving, inspection and accounts payable.

    Costs of supplies such as forms, envelopes and

    stationery.

    Costs of placing orders (telephone, fax, postage, etc.)

    Inventory carrying costs usually consist of the following

    elements:

    Interest charged on your financial investment into

    inventory.

    Cost of insurance covering your inventory.

    Property taxes paid on inventory.

    Cost of storing inventory.

    Obsolescence and deterioration of items in inventory.

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    Buy Wisely

    Prices for the goods and materials you buy may fluctuate. If

    you find that the price for a given item is rising, do not buylarge quantities of this item thinking that the price will rise

    even higher if you wait. Instead, the SBA advises that you

    buy smaller quantities of this item, but buy them more often.

    You can quickly sell off the items you bought at high prices,

    instead of tying up money in overpriced inventory. Keep

    buying small quantities as prices return to their normal level.You will save money on your purchases, as well as reduce

    demand for the item, "encouraging" prices to drop. Once

    prices have stabilized at their normal level, you can resume

    buying in larger quantities.

    Discounts

    Suppliers extend a variety of different discounts to their

    customers. Many vendors offer quantity discounts: the more

    units you buy, the less you pay per unity. These discounts

    can apply to individual purchases or to a specific group of

    purchases made over time, as you would make under a

    blanket order. Suppliers also offer seasonal discounts that

    apply to merchandise being sold out of season. The danger

    with buying off-season goods is that they may go out of style

    or become obsolete, and never go back "in-season." Vendors

    also offer cash discounts that you earn by paying the entire

    invoice within a specified time period. If you received an

    invoice with the notation "1/10, Net 30," it would mean that

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    you could take a one-percent discount from the net amount

    of the invoice if you paid within ten days. You would

    otherwise have to pay for the entire amount of the invoice

    within 30 days.

    Dealing With Vendors

    Once you have compared prices from a group of suppliers,

    you can then select your vendors. Before you place an order

    with a vendor, you not only need to compare prices, but youalso need to compare credit terms, emphasis on customer

    service, standing in the industry, and other related factors.

    If you buy a number of different kinds of products, you may

    have to use a variety of vendors. If, on the other hand, a

    single vendor can meet all of your needs at reasonable

    prices, you may want to give that vendor the bulk of your

    business. Do not, however, rely solely on this vendor. You

    should keep in contact with other vendors, and watch for

    new ones. It's a good idea to be on good terms with more

    than one supplier. If your primary supplier ever fails to ship

    goods on time, suspends operations because of some natural

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    disaster, or starts offering poor service, you will have other

    sources to use as back-up.

    By using a few different sources of supply, furthermore, youwill build more credit than you would if you used only one.

    Your primary supplier may also offer you better discounts or

    otherwise try to win all of your business.

    Evaluating Suppliers

    You not only need to evaluate suppliers before you place an

    order, but you also need to evaluate their performance

    constantly. Consider the following points when you evaluate

    a supplier's performance:

    Timeliness of deliveries

    Completeness of orders shipped

    Quality of items shipped

    Quality of customer service

    Competitiveness of price

    Previous performance with similar orders

    Strength of financial condition

    Ability to meet design specifications

    Expertise of sales representatives and technical staff

    Locating Suppliers

    Before you can approach a supplier, you need to know where

    to find them. You need to be aware of where you can find

    suppliers both before you begin business and after you have

    started. Keep looking for new suppliers. To look for suppliers

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    in your area, search online and consult the Business-to-

    Business Yellow Pages and your local Chamber of Commerce.

    To broaden your search, consult websites, publications and

    associations pertaining to your industry; these sources

    should be able to give you a number of leads.

    Many trade associations and publications publish directories

    listing suppliers to their industries. If you require industrial or

    mechanical equipment, consult manufacturers' directories

    such as the Thomas Register of American Manufacturers.Finally, talk to your employees. They may know of excellent

    suppliers you might use..

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    HINDALCO BARGAWAN POWER PLANT (ALUMINIUM)

    ACKNOWLEDGEMENT

    A Summer Training is a combination of views and ideas and suggestions

    and contribution of many people. Thus, one of the pleasant parts of the writing.

    This report is the opportunity to thanks those who contributed toward its

    fulfillment.

    I am thankful to MR. SHAILENDRA SIR (HR MANAGER) for his vital

    inputs and valuable suggestions and continuous guidance, which have gone a

    long way in providing necessary impetus to our efforts in consummating this

    report.

    My sincere thanks to his for providing with all the relevant information

    for completion of my project.

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    My interaction with Company was immensely pleasurable and it was an

    honor to have been a small part of this training.

    Last, but not the least I am thankful to all my co trainees without whom

    my time at company would not have been as pleasurable.

    AMRITA SHARMAM.B.A. 4TH Sem.

    PREFACE

    It is well evident that work experience is an indispensable part of every

    professional course .In the same manner practical training in any organization is must

    for each and every individual who is undergoing management course.

    Without the practical exposure one cannot consider himself or herself as a

    qualified capable manager. During the training period the student learn through hisown experience, the real situation of the corporate world and to put his theoretical

    knowledge into practice. This experience is very valuable for the student and plays a

    leading and an important role in the career of the student.

    Hence to fulfill this requirement, I had completed my 45 Days in HINDALCO

    Ltd.

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    Entering in an organization is like a stepping into altogether a new world. At

    first everything seems to be strange and unheard but at the same time when the time

    passes one understands the concepts and working of the organization and thereby

    developed professional relationship.

    Initially, it felt as if classroom study was just theory and have no relation in any

    concerns working but gradually it is realized that all the basic fundamental concepts

    studies are linked in one or the other ways to the organization. But how and what can

    be done with fundamentals depend upon the intellectual and applicability of the

    individuals. It is just a matter to modify the theory so as to apply it to the given

    practical solution.

    CERTIFICATE

    This is to certify that MS. AMRITA SHARMA (4TH

    Sem.) Completed her training and submitted a

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    project on Purchase Order Procedure in

    Hindalco Co. Ltd." in partial fulfillment of the

    requirement for the degree of Master of

    Business Administration of Dr. Hari Singh Gour

    University Sagar with his truly and honestly

    observed inferences during his training..

    I wish him bright future in his career.

    Internal Examiner External Examiner

    Signature of Head of Deptt.

    BIBLIOGRAPHY

    Website:

    1.www.google.com

    2.www.hindalco.com

    3. en.wikipedia.org/wiki/Renusagar

    http://www.google.com/http://www.hindalco.com/http://www.google.com/http://www.hindalco.com/
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    CONTENTS

    PREFACE

    ACKNOWLEDGEMENT

    CERTIFICATE

    TRAINING CERTIFICATE

    CHAPTER NAME PAGE

    NO

    INTRODUCTION ABOUT ADITYA GROUP

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    INTRODUCTION OF HINDALCO

    HISTORY

    VISSION & MISSION

    HR OBJECTIVE & VISSION

    HINDALCO STRATEGY

    INFROMATION TECHNOLOGY

    ACCOUNT DEPARTMENT

    PURCHASE ORDER

    HOW CREATE PURCHASE ORDER

    PURCHAING POLICIES

    RECEIVING ORDER

    BUYING ORDER

    SUPPLYING ODER

    LIMITION

    CONCLUSION

    BIBLIOGRAPHY