hilton's digital recruiting journey with hirevue
TRANSCRIPT
Hilton’s Digital Recruiting Journey
Text to Win 2 Night Hilton Stay!
Text the word Hilton, First & Last Name & Email to 22333
i.e. Hilton Alan Lees [email protected]
Mark Newman
RoundPeg Board of DirectorsInc. 30 Under 30
CEO & FounderHireVue
Rodney Moses
Chairman, Direct Employers AssociationTaleo Advisory BoardMonster Advisory Board
VP Worldwide RecruitmentHilton
People did work that was rooted in
personal relationships.Everyday interactions and a human...
COULD NOT BE
without the
ELEMENTHUMAN
WORKDONE
Then….
1970 - 1986
1987 - 1998
1998 - 2012
Decades of technology…
while great, have removeda lot of the
human element and interaction once associated with work.
It's nothing personal, just business.
”“
BULLSHIT!
Business is personal.
People Are…
Voices
Personalities
Experiences
Potential
Ideas for Future
Fortunately, a new movement is emerging.
One that finally enables people to…
Be heard.
Tell their story.
Demonstrate their capabilities.
Interact.
Find clarity & valuable insight.
© 2014 Hilton Worldwide Confidential and Proprietary
Hilton’s Digital Journey...
• Ten Brands
• 90 Countries
• 4,000 Hotels
• 665,000 Rooms
• 300,000 Team Members*
25
Waldorf Astoria Orlando
*across owned, managed and franchised properties
© 2014 Hilton Worldwide Confidential and Proprietary 26
Brand Overview
Luxury
Full-Service
Focused- Service
Timeshare
© 2012 Hilton Worldwide Confidential and Proprietary
Key Strategic Priorities
27
© 2012 Hilton Worldwide Confidential and Proprietary 28
Key Talent Management Objectives
50,000+ High-Quality Annual Hires
Digital Sourcing
Enable Centralized Recruiting (Talent Acquisition Centers)
Personalized Candidate Experience (Customers)
College & Veteran Recruiting
Employment Branding & TMVP
Roughly 783,000 veterans were unemployed and looking for work, including 207,000 post - 9/11 veterans.
As of March 2013
10,000
Veteran Hires In Next 5 Years
© 2012 Hilton Worldwide Confidential and Proprietary
Hilton’s HR Technology Landscape
31
BusinessApplications
Talent Management Applications
SocialNetworks
Media &Content
Video Mobile
IntelligenceSocial
Talent Interaction Platform
Branding, Interaction, Insights
PeopleSoft Taleo/Oracle
Successfactors
HireVue
Digital Recruiting
Digital Recruiting: Candidate Experience
© 2012 Hilton Worldwide Confidential and Proprietary
Digital Recruiting at Hilton
33
© 2014 Hilton Worldwide Confidential and Proprietary
Candidate Experience
CANDIDATE SATISFACTION
44
Waldorf Astoria Orlando
94%
This experience showed me that Hilton was offering everyone a fair chance to interview. I loved the
convenience as well.
“”
72 NET PROMOTER SCORE (NPS)
© 2014 Hilton Worldwide Confidential and Proprietary
Candidate Experience
45
Waldorf Astoria Orlando
72HILTON CANDIDATE NPS
Hotel Industry Average: 32
Software Industry Average: 24
© 2013 Hilton Worldwide Confidential and Proprietary 46
Global Deployment & Change
Learning and Development Opportunities
College
Executive
Corporate
Increase veteran hires
Learning and Development Opportunities
Military
Hourly
© 2013 Hilton Worldwide Confidential and Proprietary
Digital Recruiting Benefits
47
Business
Recruiting
Manager
Candidate
Quality of Talent
Employment Brand
Time & Cost Savings
Immediate Access to Global Talent
10X Productivity, 24x7
Consistent, Centralized Recruiting
94% Satisfaction (72 NPS)
Anytime, Anywhere
Focus on Customers
High-Quality Talent Pool
Everything was perfect and I am overjoyed with experiencing the digital interviewing process.“
”
And the Winner Is….
Two Night Stay at Any Hilton US Property!
APPENDIX
HireVue / Taleo Integration
Disposition – Return client defined "candidate status for display in Taleo
Return interview type to Taleo (OnDemand, Live,etc.)
Scores – Return additional scoring detail for reference/ display in Taleo Candidate Profile.
Link to candidate summary sheet within Taleo showing all scores, comments, answers to questions and CodeVue scores
Ability to attach HireVue to Req workflow based on auto triggers set
Premier Partnership = higher level of ongoing enhancement
Step 1: Request A Screening Service
Step 2: Confirm Request of Interview
Step 3: Select Req to Connect Candidate To
Step 4: Create New Interview or Choose Existing Template
Step 5: Configure Interview Experience •Single Sign On and Quick Toggle between Taleo and HireVue•Req Data Passed between Taleo and HireVue
Step 6: Candidate Data Pre-Populated In HireVue
•Recruiters Don’t Have To Duplicate Data Enter Candidate Info
Step 7: Candidate Branded Email Invite; Candidate Takes Interview via HireVue
Step 8: Pass Status and Link To Interview Back To Taleo
• 3 Different Status Updates• Link To Completed Digital Interview Stored In Candidate Profile
