Building Highly Effective Teams

INBADD, Indianapolis, 22nd

September 2015

Michael Nir President Sapir Consulting

All rights reserved to Sapir Consulting

Michael Nir

• President @ Sapir Consulting US LLC

• M.Sc. Engineering, PMP®, SAFe™ accredited

• Author of 11 bestseller business books

• Global clients - telecoms, hi-tech, software

development, R&D environments and petrochemical

& infrastructure

• Integrating the hard and soft parts of Business,

Development and more

cs.com-m.nir@sapir

Objectives

Identify the characteristics, challenges and

opportunities of leading teams;

Define key strategies for leading effective teams;

and recognize team-member’s needs;

It is not

Magic

We knew

IT

We Sometimes forget

IT

What are the must haves of high performance, effective teams

PAIR DISCUSSION

Identify 3-4 must haves

based on your experience

Discuss with a partner

Reflect – how can you

measure the must haves

you’ve identified?

The must have of highly effective teams

NINE MUST HAVES

Must-have #1: Develop clear goals and plans

Must-have #2: Effective communication

Must-have #3: Improve and maintain positive relationships among members

Must-have #4: Clarify roles and responsibilities

Must-have #5: Enhance mutual trust

Must-have #6: Solve problems and make effective decisions

Must-have #7: Value and promote diversity

Must-have #8: Successfully manage conflict

Must-have #9: Provide development opportunities and recognition

Develop Clear Goals and Plans

MUST HAVE #1

Develop Clear Goals and Plans

MUST HAVE #1

Remember, people need goals to align themselves with and to give them a sense of direction

Effective Communication

MUST HAVE #2

Effective Communication

Regular, transparent,

focused and related

to team goals

MUST HAVE #2

Improve and Maintain Positive Relationships Among Members

MUST HAVE #3

Improve and Maintain Positive Relationships Among Members

MUST HAVE #3

Trust your intuition

Observe physical gestures

The out affects the in as much as the in

affects the out

Improve and Maintain Positive Relationships Among Members

MUST HAVE #3

“People will forget what you said,

people will forget what you did, but

people will never forget how you

made them feel.”

Clarify Roles and Responsibilities

MUST HAVE #4

Clarify Roles and Responsibilities

MUST HAVE #4

Often, especially in virtual teams

interactions, we fail to clearly

specify roles and responsibilities

Enhance Mutual Trust

MUST HAVE #5

Number one answer from

workshop participants

How does trust look?

Take a minute to draw

TRUST

Observe the LABEL

Enhance Mutual Trust

MUST HAVE #5

Trust is crucial for a highly effective teams

We need to look beyond the label

Identify behaviors that exhibit trust

Some increase trust some decrease, what are

they?

These are conduct indicators, measure them!

Solve Problems and Make Effective Decisions

MUST HAVE #6

Solve Problems and Make Effective Decisions

MUST HAVE #6

Solve Problems and Make Effective Decisions

MUST HAVE #6

It is easier to avoid pitfalls in decision

making when there is clear and

established process to follow

Solve Problems and Make Effective Decisions

MUST HAVE #6

1. Recognize the problem

2. Define the problem

3. Gather information

4. Develop alternative solutions

5. Select the BEST alternative

6. Implement the BEST alternative

7. Evaluate the outcome

Value and Promote Diversity

MUST HAVE #7

Value and Promote Diversity

MUST HAVE #7

Team members are productive when

empowered to use their strengths:

Cultural

Gender

Age

Experience

Successfully Manage conflict

MUST HAVE #8

Successfully Manage conflict

MUST HAVE #8

Key is to look beyond

positions – into

interests

Provide Development Opportunities and Recognition

MUST HAVE #9

Positive Negative

Addition Positive Reinforcement Pleasurable and increases probability of repeat behaviour

Punishment Unpleasant leading to a decrease in repeat behaviour

Subtraction Extinction Avoidance of an unpleasant stimulus increases the likelihood of repeat behaviour

Negative Reinforcement Removal of a pleasant stimulus decreases the likelihood of repeat behaviour

Provide Development Opportunities and Recognition

MUST HAVE #9

Provide Development Opportunities and Recognition

MUST HAVE #9

The vicious feedback cycle –

our experience contradicts the

theory

Provide Development Opportunities and Recognition

MUST HAVE #9

Genuine feedback – constructive and relevant

MUST HAVE #9

Positive Negative

Addition Positive Reinforcement Pleasurable and increases probability of repeat behaviour

Punishment Unpleasant leading to a decrease in repeat behaviour

Subtraction Extinction Avoidance of an unpleasant stimulus increases the likelihood of repeat behaviour

Negative Reinforcement Removal of a pleasant stimulus decreases the likelihood of repeat behaviour

What are the must haves of high performance, effective teams

PAIR DISCUSSION

Reflect with a partner: the

nine must haves

How do they compare

with your list?

Identify 2-3 actionable

items as take-aways

Start TODAY

The must have of highly effective teams

NINE MUST HAVES

Must-have #1: Develop clear goals and plans

Must-have #2: Effective communication

Must-have #3: Improve and maintain positive relationships among members

Must-have #4: Clarify roles and responsibilities

Must-have #5: Enhance mutual trust

Must-have #6: Solve problems and make effective decisions

Must-have #7: Value and promote diversity

Must-have #8: Successfully manage conflict

Must-have #9: Provide development opportunities and recognition

Thank you!

I wish you success in Building

and leading your highly

effective teams

cs.com-m.nir@sapir