higher education fellowship site descriptions

2021-2022 Higher Education Fellowship Site Descriptions

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HIGHER EDUCATION

FELLOWSHIP SITE DESCRIPTIONS

The following sites are potential placements for Higher Education Fellowship students in the 2021-2022 academic year. Please read the descriptions carefully, and submit your interview preferences on the Higher Education Interview Days registration form.

Full position descriptions are on the following pages.

SITE TITLE LOCATION Middlesex Community College, Office of International and Multicultural Affairs

Coordinator of Multicultural Student Retention

Lowell and Bedford, MA

Middlesex Community College, Service Learning Service-Learning Fellow Lowell and Bedford, MA

Merrimack College, Academic Success Center, Office of the Dean of Student Success (#1)

Academic Success Coach and Retention Fellow

North Andover, MA

Merrimack College, Academic Success Center, Accessibility Services (#2)

Accessibility Services Graduate Office Advisor and Academic Success Coach

North Andover, MA

Merrimack College, Academic Success Center, Accessibility Services (#3)

Activate Graduate Office Advisor and Academic Success Coach

North Andover, MA

Merrimack College, Academic Success Center, Academic Support & Advising (#4)

Academic Support & Advising Graduate Associate (up to 2 positions)

North Andover, MA

Merrimack College, Academic Success Center, Campus-Wide Tutoring (#5)

Campus-Wide Tutoring Programs Coordinator & Success Coach

North Andover, MA

Merrimack College, Academic Success Center, Compass Program (#6)

Academic Coach, Compass Program North Andover, MA

Merrimack College, Academic Success Center, Drive Program (#7)

Graduate Fellow & Success Coach, Drive Program (up to 2 positions)

North Andover, MA

Merrimack College, Academic Success Center, First Year Experience (#8)

First Year Experience Fellow (up to 2 positions)

North Andover, MA

Merrimack College, Academic Success Center, Holistic Success Coaching Program (#9)

Academic Coach, Holistic Cross Training and Success Coaching Program

North Andover, MA

Merrimack College, Academic Success Center, Promise Program (#10)

Promise Program Graduate Fellow & Success Coach (up to 2 positions)

North Andover, MA

Merrimack College, Undergraduate Admission, Welcome Center (#1)

Visitor Services Admission Associate North Andover, MA

Merrimack College, Undergraduate Admission, Welcome Center (#2)

Visitor Services and Ambassador Program Admission Associate

North Andover, MA

Merrimack College, Undergraduate Admission (#3)

Freshman Admission Graduate Assistant (up to 2 positions)

North Andover, MA

Merrimack College, Undergraduate Admission, Transfer Admission (#4)

Transfer Admission Associate (up to 2 positions)

North Andover, MA

Merrimack College, Office of Development and Alumni Relations

The Merrimack Fund Graduate Fellow North Andover, MA

Merrimack College, Graduate Studies Graduate Admission Representative North Andover, MA

Merrimack College, International Student Support

International Student Support Graduate Fellow

North Andover, MA


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Merrimack College, O’Brien Center for Career Development (#1)

Career Advisor, Graduate Fellow North Andover, MA


Employer Engagement Fellow North Andover, MA


Student Employment, Internship and Co-Op Coordinator Fellow

North Andover, MA


Student Engagement and Social Media Fellow

North Andover, MA

Merrimack College, Residence Life Graduate Resident Director (up to 5 two-year positions)

North Andover, MA

Merrimack College, Student Involvement/Off-Campus Residential Services (#1)

Affinity Student Engagement Graduate Fellow

North Andover, MA

Merrimack College, Student Involvement (#2) Multicultural Initiatives Graduate Fellow North Andover, MA

Merrimack College, Student Involvement (#3) Student Involvement Graduate Fellow for Programming and Student Organizations

North Andover, MA

Merrimack College, Student Involvement (#4) Student Involvement Graduate Fellow for Leadership and Warriors Network

North Andover, MA

Merrimack College, Dean of Students Office, Community Standards (#1)

Community Standards Graduate Fellow North Andover, MA

Merrimack College, Dean of Students Office, Orientation (#2)

Graduate Fellow for Orientation & New Student Programs

North Andover, MA

Merrimack College, Winston School of Education and Social Policy

Placement, Advising, and Student Support Graduate Fellow

North Andover, MA

Merrimack College, Girard School of Business Freshman Academic Advisor- Graduate Fellow

North Andover, MA

Merrimack College, School of Health Sciences, Advising Center

Academic Advising Graduate Fellow North Andover, MA

Merrimack College, School of Liberal Arts, Discover Program

Academic Advisor and Retention Specialist, Graduate Fellow

North Andover, MA


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MIDDLESEX COMMUNITY COLLEGE, OFFICE OF INTERNATIONAL AND MULTICULTURAL AFFAIRS Lowell and Bedford, MA

Coordinator of Multicultural Student Retention

About the Fellowship Site: Middlesex Community College provides access to affordable education for a diverse community from all ethnic backgrounds and identities, preparing individuals for success and lifelong learning. The Multicultural Center provides educational, social, and cultural activities that support diversity education. The center fosters a climate that embraces cultural growth and a deeper understanding of one’s intersectional identity as it relates to others. https://www.middlesex.mass.edu

Position Description: The Office of International and Multicultural Affairs is committed to creating a welcoming and inclusive environment that encourages dialogue, learning, education, and diversity. The role of the Coordinator is to develop and implement educational programs and support services to meet the needs of underserved students from diverse backgrounds. The Coordinator will work collaboratively with other departments to contribute to the college's overall goal of ensuring that all students feel welcome and part of our campus community. In collaboration with members of the Office of International and Multicultural Affairs staff, the Coordinator will play a pivotal, leadership role in the development and implementation of campus initiatives that focus on academic success and retention of underserved students.

Estimated percentage of work that involves in-person contact with students: 95%

Position Responsibilities: • Assist with creating and implementing sustainable department initiatives which focus on cultivating multicultural

education, leadership development, and social justice issues • Support the college’s retention efforts through individual retention efforts with students as well as participating

in the overall retention plan at MCC • Assist with the recruitment and support of students who utilize the services of the Multicultural Centers

on the Lowell and Bedford campuses. Work with current MCC Multicultural groups to provide leadership and guidance ensuring that students are served effectively.

• Plan, coordinate and assess diverse programs and activities such as Heritage Months, Social Justice Models, and Intercultural Dialogues for students in conjunction with student organizations, departments & community partners

• Assist with the coordination and implementation of the Diversity Peer Educator Program for emerging leaders who promote an inclusive and welcoming community both in and out of the classrooms

• Assist International and Multicultural staff in developing and implementing programs focused on supporting students from ethnically and culturally diverse backgrounds and providing resources to the campus community regarding diversity, social justice and inclusion

• Design and implement the annual Social Justice in Action Conference • Work collaboratively with departments, faculty, and staff to improve academic success and retention of

students who are from diverse backgrounds including international, multicultural and LGBTQ populations • Develop, implement and maintain social media outreach efforts • Develop an environment within the Multicultural Center that is welcoming and inclusive • Assist with other meetings, programs, events coordinated by the Office of International & Multicultural Affairs • Preferred hours: 9:00 am to 2:00 pm, Monday through Friday

Additional Requirements/Qualifications:

● Excellent communication and interpersonal skills, both written and verbal; proficient in the use of social media ● Ability to interact with diverse students, staff, faculty; strong commitment to diversity and social justice ● Ability to stay current on issues of gender, sexuality, diversity and inclusion in Student Development ● Previous experience developing and implementing programs related to creating an inclusive campus

community preferred ● Must have reliable transportation for travel between the fellowship site and Merrimack (for classes)


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MIDDLESEX COMMUNITY COLLEGE, SERVICE LEARNING Lowell and/or Bedford, MA

Service-Learning Fellow

About the Fellowship Site: Middlesex Community College is a public institution with campuses in Bedford and Lowell, Mass. The college offers Associate Degrees and Credit and Noncredit Certificates. MCC is committed to provide access to affordable education for a diverse community from all ethnic backgrounds and identities, and prepare individuals for success and lifelong learning. MCC promotes academic excellence, provides workforce development opportunities and empowers all learners to become productive and socially responsible members of our local and global communities. To learn more: www.middlesex.mass.edu

Position Description: The Fellow will work collaboratively with the Coordinator of Civic and Service-Learning and the Service-Learning Program Assistant to support the service-learning needs of the students, faculty and community partners. In the 2021-2022 academic year, the Fellow will be working directly with the Coordinator of Civic and Service-Learning to transform the Service-Learning program from an hours-based, direct-service approach to a more Civic learning and community engagement approach. The Fellow will gain experience with curriculum creation, establishing community partnerships and working with students to develop projects that allow them to directly apply what they are learning in their classroom to create solutions to real world problems that impact their community.

Estimated percentage of work that involves contact with students: 50%. This number may be impacted by the as-yet-to-be-determined plan for Fall 2021 due to COVID 19. Contact may be virtual, in-person or hybrid.

Position Responsibilities: • Manage the Service-Learning department which includes providing ongoing support for students, faculty, and

community partners while organizing course material, assisting students to locate placements, and providing ongoing support for students, faculty, and community partners

• Support the Coordinator and other staff as we work to transform the service-learning program to a more community-engaged, civic learning approach

• Assist with the management of events sponsored by the Office of Civic & Service-Learning including the monthly service opportunity, service-learning recognition events, and Alternative Spring Break (if possible)

• Responsible for researching and developing potential programming opportunities • Coordinate the Service-Learning Give Pulse database, including preparing it for use each semester, updating it

throughout the semester, and entering all necessary data at the end of the semester • Responsible for generating reports based on information in the database • Respond to a large number of daily student e-mails during placement selection and moderate number of daily

e-mails thereafter • Conduct class presentations during the first three weeks of the semester, including evening and online classes • Develop an “in-person” presence for service-learning on the Lowell and Bedford campuses including drop-in

hours and meetings by appointment (office hours may be virtual) • Communicate with current community partners when needed and assist in developing new community

partnerships, including a number of site visits each semester, and create partnerships with new sites • Attend MCC and Massachusetts Campus Compact-sponsored professional development workshops as approved

by MCC supervisor • Assist with organizing Service-Learning events, programs, and workshops • Deepen support for faculty on reflection assignments to meet student learning outcomes


• Work well in a team atmosphere to promote Service-Learning • Work independently and follow through on assignments as needed • Must have reliable transportation for travel between the fellowship site and Merrimack (for classes)


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MERRIMACK COLLEGE, OFFICE OF THE DEAN OF STUDENT SUCCESS North Andover, MA Academic Success Coach and Retention Fellow

Position Description:

The Academic Success Coach and Retention Fellow will work closely with staff in the Dean’s Suite in the Academic Success Center on retention efforts and case management of students with academic concerns. They will work as an Academic Success Coach, meeting with individual students, and monitoring a caseload of at-risk students. The fellow will be responsible for outreach to these students and triaging any concerns they bring up. They will help the students develop skills such as critical thinking and reading, writing, time management strategies, goal setting and discipline through one-on-one meetings, participation in classes and events, and workshops. They will also review academic concern cases in the CARE system and delegate cases to ASC staff as needed, track progress in resolving cases, as well as provide outreach to faculty and staff who submit CARE reports. The fellow will also participate in the campus-wide Retention Intervention Team and other campus-wide committee efforts to ensure that at the end of each semester, students are registered for a full course load for the next semester. Finally, the fellow will utilize social media tools, both to market the Academic Success Center to students and faculty, and also as a way to communicate with students more effectively. Roles and responsibilities of the fellow will fluctuate throughout the academic year based on student needs at that point in the semester. For example, case management tasks may increase around high-stress times for students, such as midterms and finals.

Overall, this position can expect to spend about 75% of their time in direct, meaningful contact with students.

Position Responsibilities:

• Provide support, motivation, and guidance to freshmen students • Assist in organization/execution of projects and workshops geared towards first year freshmen and academic

readiness • Assist the staff in supporting critical reading, thinking and writing skills, addressing academic insecurities, test-taking

strategies, time management and other academic readiness skills • Meet with students one-on-one for academic counseling meetings, including maintaining outreach and

communication with the students through e-mail and other electronic communication • Maintain reports, perform research and track data of student progress, student interaction and attendance • Maintain a team attitude and complete any and all duties and tasks as assigned • Participate with other fellows in the work of the Academic Success Center as a member of the larger team of

student support personnel, including academic counseling for the monitored program, attending staff meetings, special events


• Interest in college readiness, developmental education, student services and support, and student retention • Excellent communication and public speaking skills; excellent organizational and time management skills • Interest in the developmental psychology of adolescents ages 18-22, specifically freshmen students in transition • Ability to maintain confidentiality and remain non-judgmental when addressing student problems and concerns • Assist in the management of the ASC e-mail and the distribution of critical information to key stakeholders across

campus (i.e. placement exam scores, midterm grades to advisors, “Did Not Register” info, etc.) • Assist in the organization/execution of retention initiatives • Participate in professional development opportunities to strengthen advising skills (i.e. Apple Training, ASC

Workshops, Lunch & Learns, webinars) • Strong computer skills, and experience using Microsoft Excel and Google Apps. Experience with educational

databases is preferred but not required.


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MERRIMACK COLLEGE, ACADEMIC SUCCESS CENTER, ACCESSIBILITY SERVICES North Andover, MA

Accessibility Services Graduate Office Advisor and Academic Success Coach

Position Description: The ASO Graduate Office Advisor in the Accessibility Services Office in the Academic Success Center will work closely with Accessibility Services staff, the Academic Success Center staff, and the college community. Over the course of a year-long experience, the ASO Graduate Office Advisor will gain an understanding of college disability services and be involved in the process of accommodations from the initial stage of “Requesting for Services" through ongoing student support. The Accessibility Services Staff and the Graduate Office Advisor will collaborate on projects that are of interest to the Graduate Office Advisor and that benefit the Office. Over the year, the Graduate Office Advisor will be responsible for learning the process for outreach to students, faculty and staff on behalf of the general office workflow and our Testing Center as well as maintaining a caseload of students as an Academic Success Coach. Throughout the year, the Advisor will gain a basic understanding of the FERPA and ADA laws that govern college-level accommodations and communication with students and families. The Advisor will begin to have a deeper understanding and working knowledge of the ADA and other legislation to interpret how accommodations are translated into the college environment. Should there be any special career interests for the Advisor, there will be opportunities to work with the supervisor on exploring these goals, such as gaining supervisory experience, specialized groups/programs, and/or participation in other accommodation areas/trainings/presentations.

Estimated percentage of work that involves in-person contact with students: 75-85%

Position Responsibilities: • Advise/coach students who are registered with the Accessibility Services Office (25%) • Maintain the Testing Center process including: working with students and faculty, and maintaining tracking (25%) • Responsible for the office email triage process and email responses (20%) • Administrative tasks that include updating and maintaining the Accessibility Services student roster, helping

with student assistive technology needs, and student follow-up/outreach (including student newsletter) (10%) • Collaborate with the staff on projects that are of interest to the Graduate Office Advisor, including co-facilitating

workshops, developing student groups, or other initiatives (5%) • Attend meetings with the team and Academic Success Center staff (5%) • Participate in Open Houses, Accepted Student Days, and Orientation events (<5%) • Attend New England AHEAD & other disability-related training programs (<5%)


• Genuine interest in the field of college disability services • Excellent computer, organizational and communication skills • Willingness to learn and adjust to a fast-paced work environment with the ability to flexibly shift priorities • Ability to follow established rules of confidentiality • Ability to work independently and also collaborate with other members of the Center


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MERRIMACK COLLEGE, ACADEMIC SUCCESS CENTER, ACCESSIBILITY SERVICES North Andover, MA

Activate Graduate Office Advisor and Academic Success Coach

Position Description: The Activate Program is a voluntary program for students who self-identify as neurodiverse (i.e., who identify as having Autism, Asperger’s, Social Communication, or possess characteristics that align with the autism spectrum). It provides opportunities for neurodiverse students to connect with each other through social events, receive coaching support from dedicated staff and mentors, and participate in professional development and career readiness programming. The Mentors (Activate upper-class students) are hired to work for the program and trained to provide supplemental coaching and other support in the transition of the first year Activate students to the college environment.

This Advisor will play a key role in outreach efforts to prospective and presently participating Activate students while assuming many responsibilities in the planning and implementation of meetings and professional development programming of Activate Mentors. As the position is housed within the Accessibility Services Office (ASO), the Activate Program Graduate Office Advisor and Academic Success Coach will gain a concrete understanding of numerous aspects of disability services, ranging from documentation review and determination of reasonable accommodations and ongoing student support, to learning about FERPA, the ADA, and other related laws that govern college-level accommodations.


Position Responsibilities: • Coach first year and sophomore students participating in the Activate Program on issues such as social skills, time

management, and organization (25%) • Coordinate numerous responsibilities of Activate Mentors including, but not limited to: maintain the Activate

Mentor Google Calendar for weekly meetings, events, and program requirements; develop mentorship skills and program preparation; design learning activities; and maintain attendance tracking (25%)

• Manage the Activate Program delegated email triage process and email responses, including communication concerning weekly social events and programming opportunities (20%)

• Update and maintain the Activate student roster and track student engagement in the Merrimack Connect Database, help with student assistive technology needs, and student follow-up/outreach (including Activate website and newsletter) (10%)

• Collaborate with the ASO staff on projects that are of interest to the Activate Program Graduate Office Advisor, including co-facilitating workshops, developing student support, or other initiatives (10%)

• Attend meetings with supervisor, the ASO team, and Academic Success Center staff, as well as professional development trainings (5%)

• Participate in Open Houses, Accepted Student Days, and Orientation events (<5%) • Attend New England AHEAD & other disability-related training programs (<5%)


• Genuine interest in working with neurodiverse students who identify as autistic, Asperger’s, or something related • Genuine interest in the field of college access, specifically with disability services • Excellent computer, organizational and communication skills • Willingness to learn and adjust to a fast-paced work environment with the ability to flexibly shift priorities • Ability to follow established rules of confidentiality • Ability to work independently and also collaborate with other members of the office


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MERRIMACK COLLEGE, ACADEMIC SUCCESS CENTER North Andover, MA

Academic Support & Advising Graduate Associate (up to 2 positions)


The Office of Academic Support & Advising (AS&A) serves Merrimack College students across all majors and GPAs by providing academic support for building, strengthening, and maintaining the academic skills needed to perform at the college level. We offer this support through various programs, such as the Phoenix Program for our students on academic probation. The Phoenix Program offers a one-credit, one-hour-per-week, Foundations of Academic Development course for students on academic probation instructed by our Advisors and co-instructed by our Graduate Associates and Phoenix Peer Mentors and weekly one-to-one academic coaching appointments. The AS&A also offers Student Athlete Study Hours two evenings per week and is hosted by a pair of our Advisors and Graduate Associates. The Academic Support & Advising Office also offers one-to-one coaching, tutoring, workshops, events, and other programming throughout the year accessible to all students across campus. As one of the nine units of the Academic Success Center, AS&A works closely with colleagues and faculty, in conjunction with families, in efforts to promote the academic and personal development of all Merrimack College students.

The AS&A Graduate Associate will be involved in a variety of advising initiatives designed to educate and support students in succeeding academically. Through one-to-one coaching meetings, workshop development, co-instruction of Foundations of Academic Development, and acting as a role model in and outside of class, the AS&A Graduate Associate will guide students toward the development of good decision making and self-advocacy. In addition to being a contributing member of a fast-paced, high-touch team with direct contact and impact on students, AS&A Graduate Associates should be flexible and adaptable within this high-stakes work environment and must exhibit excellent communication and interpersonal skills.



• Serve as a one-to-one academic counselor for a caseload of students, especially those on academic probation • Maintain reports and data tracking of student progress, interaction, and attendance • Participate in the design, teaching, and assessment of the PHX1050 course for students on academic probation • Assist the Director and/or Academic Advisor & Success Coaches in the creation, organization, development,

implementation, and assessment of various programs and initiatives • Attend and contribute to ASC team meetings, as well as meet regularly with an Academic Advisor & Success Coach

for professional development supervision • Work cooperatively and collaboratively with various constituencies outside the Center in order to promote the

academic/personal development of Merrimack College students • Represent the ASC at various events offered by the college for current and accepted students and their families • Participate in Merrimack's campus-wide Holistic Success Coaching program and as such have a small caseload of

transitioning first-year students to coach throughout the year. Duties include providing outreach and support to students, attending professional development trainings, and tracking student engagement in the Merrimack Connect Database

Position Requirements:

• Interest in academic student services & support and the interdependent relationship between teaching and learning • Strong written and interpersonal communication skills • Comfort speaking to a group and presenting academic information in workshops, programs, and presentations • Ability to balance independent work with being a collaborative member of a busy team • Ability to maintain confidentiality and remain non-judgmental with ASC data, information, and experiences • Flexibility, curiosity, creativity, and openness to new experience • Availability for occasional evening/weekend programs


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MERRIMACK COLLEGE, ACADEMIC SUCCESS CENTER, CAMPUS-WIDE TUTORING North Andover, MA Campus-Wide Tutoring Programs Coordinator & Success Coach Position Description: The Campus-wide Tutoring Programs Coordinator & Success Coach will develop skills that are transferable across student affairs and academic affairs while supporting campus-wide tutoring operations in the Writing Center, Tutoring & Math Center, Campus- wide Tutoring, and Study Partners offices and programs. Liaison work with the Research Center is also possible. The coordinator-coach will manage a small caseload of academically at-risk students, where the challenges they face are not limited to tutoring, study skills, writing, math, and research. In addition, the coordinator-coach will assist in day-to-day operations of the ASC-housed Twenty-First Century Literacy Partners (21C) offices and programs. This includes, but is not limited to, managing the physical space, scheduling and planning events, training tutors, providing guidance to student leadership bodies, and promoting services and programs in a variety of media. Coordinator-Coaches will also tutor in one or more of three areas: writing, math, or, most likely, as a study partner for students in their undergraduate area of expertise. Depending on interests, the coordinator-coach may have an opportunity to administer a brand new program of her or his own design, or to enhance and run pre-existing programs. Opportunities for scholarly publication and presentation will be provided, as well as extensive professional development. Regular collaboration with other Academic Success Center Offices (Accessibility Services, Academic Advising and Phoenix, Compass, Promise, Drive, FYE, etc.) is expected and encouraged. Fellows will take part in Merrimack's campus-wide Holistic Success Coaching program and as such have a small caseload of transitioning first year students to coach throughout the year. Duties include providing outreach and support to students, attending professional development trainings, and tracking student engagement in the Merrimack Connect Database. Estimated percentage of work that involves in-person contact with students: 85% Position Responsibilities:

• Manage a small caseload of freshman at-risk advisees • Assist in day-to-day operations, including directing operations one evening per week (SMTW or R 6-9pm) • Assist in the design, implementation, and possible revision of programs • Support preparation and execution of Writing Center Council or Peer Tutor Cabinet-led staff meetings • Mentor tutors in any program area, implementing and advocating for strategies for personal growth and

development, interpersonal communication, lifelong learning, and other concepts as appropriate • Participate in Graduate Fellow training and development, as well as required ASC team meetings • Represent the ASC at promotional, informational, and educational functions as needed • Perform other responsibilities as needed

Position Requirements (Knowledge, Skills, Abilities):

• Passion for lifelong learning • Desire to learn about and support program growth and an interest in developing a community/learning culture • Interest in and support for diversity, broadly and progressively defined • Strong written, interpersonal communication, and collaborative skills • Good executive function (time management, organizational) skills • Tutoring experience helpful but not required • Ability to learn and manage software (Microsoft Office, Google Suite, website management, WC Online) and social

media (Facebook, Twitter, Instagram) • Available one evening per week (Sunday through Thursday, 6-9pm)


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MERRIMACK COLLEGE, ACADEMIC SUCCESS CENTER, COMPASS PROGRAM North Andover, MA

Academic Coach, Compass Program (Freshmen Transition Program) Position Description: Compass was created for first year students who demonstrate promise, but who, for whatever reason, have not had the degree of academic success that aligns with their potential. Compass seeks to foster college readiness through a program of transformational learning experiences including small, specialized cohort courses, academic coaching, coordinated support services and gradually increasing self-reliance that will support the students’ educational goals. The graduate fellow for Compass will be responsible for assisting the Compass team in supporting entering freshmen whose histories suggest promise, but are in need of academic and social support to meet the demands of higher education. The projected student acceptance into Compass for Fall 2021 is 80 incoming freshmen; the graduate fellow will be responsible for providing academic coaching to a caseload of about 16. The Compass Fellow will receive training to help students transition between high school and college and develop skills such as critical thinking and reading, college-level writing, time management strategies, goal setting and self-discipline through one-on-one academic coaching meetings, team-led workshops, and general study time. The fellow will also supervise peer leaders for student leadership roles in Compass. Estimated percentage of work that involves in-person contact with students: 90%

Position Responsibilities: • Provide support, motivation, and guidance to freshmen students in the program • Assist in organization/execution of projects geared towards first year freshmen and academic readiness • Assist in and organize community-building activities and workshops for freshmen and upper-class Compass students • Assist the Compass Program staff and faculty instructors in delivering critical thinking and writing skills, addressing

academic insecurities, test-taking strategies, time management and other academic readiness skills • Meet with a caseload of approximately 16 students one-on-one each week for academic coaching meetings,

maintaining outreach and communication with the students through e-mail and other electronic communication • Attend the cornerstone Compass cohort lecture early in the semester to understand the Compass materials • Communicate with faculty in order to assist the students and professors with the success of the course • Meet regularly with the Compass Program staff, including academic coaching training & team meetings • Mentor and support upper-class student peer leaders in order to facilitate their successful contact and support of

freshmen students • Maintain reports and data tracking student progress, student engagement and attendance • Assist in planning and delivery of reflection and academic readiness workshops as assigned • Maintain a team attitude and complete any and all duties and tasks as assigned • Participate in the Academic Success Center as a member of the larger team of student support personnel, including

attending staff meetings and special events • Some nights and weekends may be required on occasion, but not often

Additional Requirements/Qualifications: • Interest in college readiness and developmental education, student services and support, and student retention • A passion for mentoring and helping others succeed • Excellent communication and interpersonal skills; excellent organizational and time management skills • The ability to lead by example and act as a role model • Interest in the developmental psychology of adolescents ages 18-22, specifically freshmen in transition to college • Interest in learning differences as related to learning styles and study skills • Interest in developing lesson plans and workshops geared towards community building, communication, study skills

and reflection-based growth • Ability to maintain confidentiality and remain non-judgmental when addressing student problems and concerns


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MERRIMACK COLLEGE, ACADEMIC SUCCESS CENTER, DRIVE PROGRAM North Andover, MA

Graduate Fellow & Success Coach, Drive Program (up to 2 positions)


The Drive Program provides intentional support to identified first year students at the college including first generation, low income, and other factors that indicate that proactive support and community involvement would be beneficial for the students’ success. The Drive Team works with students through individual academic success coaching and a tailored First Year Experience (FYE) course as they transition to college. The Drive Academic Success Coach is a go-to resource for college transition, academic strategies, and overall student success.

Drive expects to welcome 100 first-year students for the 2020-2021 academic year. The Drive Graduate fellow will be the one-on-one Academic Success Coach for 40-50 students. Fellows will work towards the larger programmatic goal of supporting students as they make the academic and personal transition to and through their first year at the college. The fellow will provide referrals to other campus resources, including counseling, career development, student involvement, and financial aid.

The fellow will be offered the opportunity to further their curriculum design and implementation skills by facilitating academic skill-building workshops and programs. Additionally, the fellow will manage the Drive Peer Leader team through ongoing training programs and supervision. Other opportunities may include social media and marketing efforts, supporting a section of a one-credit leadership course offered in the spring semester, collecting and analyzing reporting data at a college, and contributing to diversity, equity and inclusion initiatives.

The Drive Graduate Fellow will be supervised and mentored by the Assistant Director of the Drive Program. Initial training will be offered both through Drive and the larger Academic Success Center (ASC) in August. The fellow will continue to receive training and access to professional development opportunities throughout the year. The Drive team looks forward to welcoming a fellow who is ready to work collaboratively while also taking ownership of their own student caseload & projects.


Position Responsibilities (if two fellows are selected, some responsibilities below may be divided accordingly):

• Meet with students in one-on-one academic coaching meetings, as well as maintain outreach and communication with students through email and other communication platforms

• Train, develop, and supervise Drive Peer Leaders; facilitate their ongoing development as they provide necessary peer-to-peer support to our students

• Maintain reports and data tracking of student progress, student interaction and attendance • Assist in planning and delivery of workshops and classroom activities as assigned • Act as a point of communication between the students and college-wide support personnel • Develop and maintain Drive’s social media presence and identify other communication strategies • Attend professional development training, and track student engagement in the Merrimack Connect Database. • Meet regularly with the supervisor and other professional staff, including attending academic success coach

trainings, weekly Drive team meetings and bi-weekly ASC staff meetings


• Interest in college readiness and transformative education, college support services and student persistence • Ability to maintain confidentiality and remain non-judgmental when addressing student problems and concerns • Interest in the developmental psychology of adolescents ages 18-22, specifically first-year students in transition • Interest in inclusive learning environments and how to promote them through a process-oriented, value-informed

strategy


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MERRIMACK COLLEGE, ACADEMIC SUCCESS CENTER, FIRST YEAR EXPERIENCE North Andover, MA

First Year Experience Fellow (up to 2 positions) Position Description: The First Year Experience Fellow, with the staff of the First Year Experience Office, will support the organization and execution of the “First Year Experience”. The First Year Experience (FYE) consists of two major elements:

• A mandatory FYE course for all first year students, which is co-taught by an FYE Instructor (professional faculty/staff member) and an FYE Mentor (upperclassman student leader)

• Targeted initiatives/programs aimed at promoting engagement and retention of first year students

The First Year Experience Fellow’s main responsibility will be to coordinate the second element, the targeted initiatives/programs of the Office. The Fellow will spearhead the office’s signature programs (such as FYE BINGO, FYE Success Series workshops, etc.). The Fellow will also develop and establish new, creative targeted initiatives/programs.

The First Year Experience Fellow will support the FYE course by serving as a point-person for a caseload of FYE Mentors. As such, the First Year Experience Fellow will be the first point of professional contact for their caseload in terms of training and support. The First Year Experience Fellow will lead bi-weekly trainings for their Mentors, as well as meet individually with each FYE Mentor on their caseload at least twice throughout the semester.

In addition, as a member of the larger Academic Success Center team, the First Year Experience Fellow will work as an Academic Success Coach, meeting with individual at-risk, first year students. The fellow will be responsible for outreach to these students and triaging any concerns they bring up. The fellow will help the students develop skills such as critical thinking, reading, writing, time management, goal setting, and discipline through one-on-one meetings.

Estimated percentage of work that involves in-person contact with students: 60%, though at busy times of the year (midterms, registration, finals, etc.) this could be closer to 75%, as is typical for staff in the ASC


• Plan and implement new, creative targeted initiatives/programs for first year students • Implement signature programs of the office (such as FYE BINGO, FYE Success Series, etc.) • Collaboratively and strategically work with offices across campus on targeted initiatives/programs • Serve as a point person for a caseload of FYE Mentors • Plan monthly events for the FYE Mentors with the help of the two Mentor Coordinators • Assist with the daily coordination of 60+ FYE courses in the Fall and 3+ FYE courses in the Spring • Serve on cross-campus committees including the FYE Full Team Committee and the FYE Advisory Board • Serve as an Academic Success Coach to a caseload of at-risk, first year students • Participate with other fellows in the work of the Academic Success Center as a member of the larger team of

student support personnel, including academic counseling for students on academic probation, attending staff meetings, special events, etc.

Additional Requirements/Qualifications: • Strong interest in college readiness, first year transitions, developmental education, student

services/support, and student retention • Background in programming is encouraged • Ability to work some nights and weekends • Proficiency with computer skills, particularly Google Suites, and using an iPad


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MERRIMACK COLLEGE, ACADEMIC SUCCESS CENTER, HOLISTIC SUCCESS COACHING PROGRAM North Andover, MA

Academic Coach, Holistic Cross Training and Success Coaching Program


Holistic Success Coaching focuses on a proactive approach to first year student engagement and success. Every entering first year student is matched to a Holistic Success Coach. Coaches participate from a variety of student-facing offices across campus. Coaches proactively reach out to students and are available to discuss academics, student life, and the transition to college. The goal of the program is to help students foster a network of support for college transition and navigate Merrimack's student resources, contributing to a more equitable and inclusive campus. Staff participating in the program attend regular Success Coach trainings to inform and strengthen their work as coaches. Our Cross Training provides a community for coaches and covers topics such as academic support, wellness, mental health, student development and career development.

The graduate fellow for the Holistic Cross Training and Success Coaching Program will develop a variety of skills in a range of areas including supporting first year students, developing training and communications for Success Coaches, and assisting the Holistic Cross Training and Success Coaching team in developing reports for offices across the college via our Connect Database. The graduate fellow will also take part in Merrimack's campus-wide Holistic Success Coaching program and have a caseload of transitioning first year students to coach throughout the year. Duties include providing outreach and support to students, attending professional development training, and tracking student engagement in the Merrimack Connect Database.

The fellow will also supervise a small group of peer coaches providing support to first year students. Fellows in this position can expect increased professional responsibility and expanded professional development including opportunities to develop and co-lead success coaching trainings, strategically manage and shape the peer coaching program, collect and analyze reporting data at a college, and contribute to diversity, equity and inclusion initiatives.

Estimated percentage of work that involves in-person/virtual contact with students: 75%


• Support first year students as a coach in the Holistic Success Coaching Program: • Meet with a caseload of approximately 50 students for academic coaching meetings, providing support,

motivation and guidance, and maintaining regular outreach and communication • Maintain reports and data tracking student progress, student engagement and attendance • Attend weekly team meetings and weekly Holistic Cross Training meetings, as well as any additional

professional development opportunities assigned • Manage and grow the peer coaching program

• Mentor, support and provide training for upperclass student peer coaches • Coordinate student-scheduled meetings and data tracking

• Support Holistic Cross Training • Assist in organization/execution of projects geared towards training Success Coaches • Maintain a team attitude and complete any and all duties and tasks as assigned • Participate in the ASC as a member of the larger team, including attending staff meetings/special events


• Interest in student services and support, student retention, training development, and diversity, equity and inclusion • A passion for mentoring and helping others succeed • Excellent communication, interpersonal, organizational and time management skills • The ability to lead by example and act as a role model • Ability to maintain confidentiality and remain non-judgmental when addressing student problems and concerns


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MERRIMACK COLLEGE, ACADEMIC SUCCESS CENTER, PROMISE PROGRAM North Andover, MA

Promise Program Graduate Fellow & Success Coach (up to 2 positions) Position Description: Promise is a college transition program for a select number of first year students who are identified through the admissions process as those who would benefit from structured support. Students selected for Promise are expected to participate, and we anticipate 160 first year students will join us in Fall 2021. Each Fellow will contribute to the program’s goal of supporting the academic and personal transition of these students from high school through college. The Fellow will help students develop academic skills including time management, organization, and goal setting through one-on-one meetings. The Fellow will provide referrals to other campus services, including counseling, career development, and student involvement as appropriate. Each fellow will work directly with a caseload of first year students, learn the process of outreach to students, faculty and staff, and have the opportunity to co-teach credit-bearing course offerings through Promise. Additionally, Fellows will focus on one of the two Promise Leadership projects (listed below) and supervise 1-3 upperclass students connected to these projects.

1. Promise Student Advisory Board (PSAB) is a volunteer group of student leaders who are committed to supporting students in creating a sense of belonging. PSAB provides support with the social events, social media, and the sharing of feedback and ideas with the Promise staff on behalf of the Promise student body. The fellow will supervise the executive board, develop and implement training, and support the overall function of PSAB.

2. Peer Leaders are upper-class students selected to provide mentorship and supplementary academic support to students. The fellow will integrate the Peer Leader training curriculum into their supervisory meetings, co-facilitate and develop weekly training for the Peer Leaders, and provide project management support and development.

Fellows will receive initial and ongoing training, access to professional development opportunities, and will be supervised and mentored by a Promise Academic Success Coach. We are a small team, and much of our work is done collaboratively. We are excited to welcome a thoughtful team player who is also comfortable completing work autonomously. Estimated percentage of work that involves in-person contact with students: 95% Position Responsibilities:

● Meet with students one-to-one for academic coaching meetings, as well as maintain outreach and communication with the students through e-mail and other electronic communication

● Directly supervise 1-3 Promise Leaders; facilitate their professional development ● Maintain reports and data tracking of student progress, student interaction and attendance ● Act as a point of communication between the students and college-wide support personnel ● Meet regularly with the supervisor and other professional staff, including attending academic coaching training

sessions as well as weekly team meetings ● Maintain a team attitude, and complete duties and tasks as assigned


● Interest in college readiness and developmental education, student services and support, and student retention ● Excellent communication and public speaking skills; excellent organizational and time management skills ● Ability to lead by example and act as a mentor ● Ability to maintain confidentiality and remain non-judgmental when addressing student problems and concerns ● Interest in the developmental psychology of adolescents ages 18-22, specifically first year students in transition ● Interest in learning disabilities as related to learning styles and study skills


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MERRIMACK COLLEGE, ADMISSION - WELCOME CENTER North Andover, MA

Visitor Services Admission Associate

Position Description: The graduate fellow in the Admission - Welcome Center will be responsible for assisting Admission staff members with all aspects of the effective recruitment of prospective students. As a Visitor Services Admission Associate, the graduate fellow will interact daily with prospective students and families, as well as current students, faculty and staff members across campus. The fellow should be an energetic, customer-service oriented self-starter who is comfortable communicating to diverse audiences. The Visitor Services Admission Associate will also work closely with the Coordinator of Visitor Services to assist in the day to day operations of the Admission – Welcome Center, which is housed within the Arcidi Center.

The admission process is cyclical and fellows will have the opportunity to assist with all stages of the admission cycle, including recruitment travel, campus visits, application processing and evaluation, special events, and yield efforts. Estimated percentage of work that involves in-person contact with students, prospective students and families: 95%

Position Responsibilities: • Giving information sessions about Merrimack and the admission process to groups of all sizes • Conducting prospective student interviews • Meeting one-on-one with students and families • Greeting guests entering the Arcidi Center (prospective students and families, visitors for the O’Brien Center for • Career Development, campus/community members, etc.) • Maintaining the Welcome Center facilities that visitors interact with on a daily basis • Responding to phone or email inquiries • Coordinating and scheduling group visits to campus for outside organizations or area high school • Assisting the Coordinator of Visitors Services with the day-to-day operations of the Welcome Center facility • Contacting high school guidance offices or counselors with follow-up questions from an application or for other

kinds of information • Assisting with special event planning, preparation and execution of large-scale Admission events • Assisting with campus tours as necessary • Assisting with college fair coverage as necessary • Occasional data entry into Slate • Representing the Office of Admission at special events, such as Open Houses and Admitted Student Days

Additional Requirements/Qualifications: • Exceptional public speaking skills (public speaking skills are a requirement) • A customer service-oriented attitude • Some nights, weekends and holidays may be required; applicants should be willing to be flexible with their weekly

schedule • Must be willing to travel locally (transportation and/or mileage will be provided) • Professional dress required


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MERRIMACK COLLEGE, ADMISSION - WELCOME CENTER North Andover, MA

Visitor Services and Ambassador Program Admission Associate Position Description: The graduate fellow in the Admission - Welcome Center will be responsible for assisting Admission staff members with all aspects of the effective recruitment of prospective students. As a Visitor Services and Ambassador Program Admission Associate, the graduate fellow will interact daily with prospective students and families, as well as current students, faculty and staff members across campus. The fellow should be an energetic, customer-service oriented self-starter who is comfortable communicating to diverse audiences. The Visitor Services and Ambassador Program Admission Associate will also work closely with the Admission Ambassador program to assist in the growth of the program. The admission process is cyclical and fellows will have the opportunity to assist with all stages of the admission cycle, including recruitment travel, campus visits, application processing and evaluation, special events, and yield efforts. Estimated percentage of work that involves in-person contact with students, prospective students and families: 95%

Position Responsibilities: • Meeting one-on-one with students and families • Conducting prospective student interviews • Giving information sessions about Merrimack and the admission process to groups of all sizes • Assisting the Admission Counselor of Visitor Services and Ambassador program with many aspects of the

Ambassador program • Assisting with the Ambassador application process • Supporting the Ambassador program by collaborating on group process days, applicant interviews, and the hiring

process • Organizing the Ambassador schedule to ensure coverage, emphasizing the diversity of majors and other

demographics • Collaborate with the Admission Counselor of Visitor Services and Ambassador Program on the mentoring and

structure of the Ambassador Executive Board • Devising new and innovate ideas to make the program different and successful • Greeting guests entering the Arcidi Center (prospective students and families, visitors for the O’Brien Center • for Career Development, campus/community members, etc.) • Maintaining the Welcome Center facilities that visitors interact with on a daily basis • Occasional data entry into Slate • Responding to phone or email inquiries • Assisting with campus tours as necessary • Representing the Office of Admission at special events, such as Open Houses and Admitted Student Days • Assisting with special event planning, preparation and execution


• Exceptional public speaking skills (public speaking skills are a requirement) • A customer service-oriented attitude • Some nights, weekends and holidays may be required; applicants should be willing to be flexible with their weekly

schedule • Must be willing to travel locally (transportation and/or mileage will be provided) • Professional dress required


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MERRIMACK COLLEGE, UNDERGRADUATE ADMISSION North Andover, MA

Freshman Admission Graduate Assistant (up to 2 positions) Position Description:

The graduate fellow in Freshman Admission will be responsible for assisting Undergraduate (Day) Freshman Admission staff members with all aspects of the effective recruitment and enrollment of prospective students. As an Admission Associate, the graduate fellow(s) will interact daily with prospective students and families, as well as current students, faculty and staff members across campus, and should thus be an energetic, customer-service oriented self-starter who is comfortable communicating to diverse audiences. The Admission Associate will also work collectively with the Admission Operation staff, Admission International Team, Admission Transfer Team and Admission Welcome Center Staff on various projects.

The admission process is cyclical and fellows will have the opportunity to assist with all stages of the admission cycle, including recruitment travel, campus visits, application processing and evaluation, advising, special events, and yield efforts.

Estimated percentage of work that involves in-person contact with students (current college students from other institutions as well as current high school students): 50%


• Provide exceptional customer service, by establishing channels of communication with prospective students to introduce them to and inform them of Merrimack College; facilitate their relationship with the institution throughout the admission process – inquiry through enrolled students

• Counsel students and families in the application process through encouragement, answering questions, and providing other advice

• Represent Merrimack in local territories by attending college fairs/nights, individual visits to secondary schools, and other recruitment and yield events. (in-person & virtually)

• Represent the Office of Admission at special events, such as Open Houses and Admitted Student Days • Lead information sessions and one-on-one meetings with students & families • Assist with application evaluation and review • Staff Mack, Merrimack’s text-bot, to support text-based communication initiatives • Respond to phone & email inquiries • Other responsibilities as required


• Strong public speaking skills • A customer-service-oriented attitude • Some nights, weekends and holidays may be required; applicants must be willing to be flexible with their weekly

schedule • Valid driver’s license required • Must be willing and able to travel locally (transportation and/or mileage will be provided) • Minimum of introductory experience with Google Suite • Business attire required


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MERRIMACK COLLEGE, ADMISSION – TRANSFER ADMISSION North Andover, MA

Transfer Admission Associate (up to 2 positions)

Position Description: The graduate fellow in Transfer Admission will be responsible for assisting Undergraduate (Day) Transfer Admission staff members with all aspects of the effective recruitment and enrollment of prospective Transfer students. As an Admission Associate, the graduate fellow(s) will interact daily with prospective students and families, as well as current students, faculty and staff members across campus, and should thus be an energetic, customer-service oriented self-starter who is comfortable communicating to diverse audiences. The Admission Associate will also work collectively with the Admission Operation staff, Admission Freshman Team, Admission International Team, and Admission Welcome Center Staff on various projects.

The admission process is cyclical and fellows will have the opportunity to assist with all stages of the admission cycle, including recruitment travel, campus visits, application processing and evaluation, advising, special events, and yield efforts.

Estimated percentage of work that involves in-person contact with students (current college students from other institutions as well as current high school students): 50%


• Contacting applicants regarding events and application status • Contacting community college and 4-year institution offices or counselors with follow up questions from an

application, transfer credit evaluation, or for other kinds of information • Meeting one-on-one with prospective students and families • Serving as a Merrimack representative at local Transfer fairs or other events, as territory management assistant • Responding to phone and email inquiries • Representing the Office of Admission at special events, such as Open Houses and Admitted Student Days • Assisting with the transfer credit evaluation process and management of equivalency database • Advising students on community college academic course suggestions to create academic pathways with intended

major • Assisting the enrollment management team with application processes • Meeting professionally with students and colleagues in both in-person and virtual settings • Other responsibilities as required


• Strong public speaking skills • Strong adaptability and organization skills • A commitment to diversity, equity, and inclusion and engagement in fostering a culture that values diversity and

inclusive excellence at Merrimack College • A customer-service oriented attitude • Some nights, weekends and holidays may be required; applicants must be willing to be flexible with their weekly

schedule • Valid driver’s license required • Must be willing and able to travel locally (transportation and/or mileage will be provided) • Minimum of introductory experience with Google Drive and Microsoft Office suite • Business attire required


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MERRIMACK COLLEGE, OFFICE OF DEVELOPMENT AND ALUMNI RELATIONS North Andover, MA The Merrimack Fund Graduate Fellow Position Description: The Merrimack Fund Graduate Fellow is an entry-level position that will introduce the world of higher education fundraising, engagement and administration. The graduate fellow will work closely with the Manager, Annual Giving Programs to plan and execute the College’s annual giving programs including MackTalk, the student phonathon program, and the College’s annual Giving Day.

The graduate fellow will interact with many different constituencies (students, alumni, parents, and donors) and gain working knowledge of Microsoft Excel, Sage Millennium (fundraising database) and Emma (email marketing).

Estimated percentage of work that involves in-person contact with students: 30-40% Key Responsibilities:

• MackTalk (Phonathon) o Collaborate with the Manager, Annual Giving Programs to interview and hire student callers o Facilitate student callers’ professional development and ongoing training o Actively supervise and coach the student callers in fundraising and customer service tactics o Handle daily administrative work for the program, including submitting student caller timesheets to payroll o Manage a direct mail strategy for fulfilling pledges and following up with those who are not reached via phone o Make stewardship calls to thank donors for their recent gift to The Merrimack Fund

• Giving Day o Assist the Manager, Annual Giving Programs in the planning and executing of the College’s 2nd annual Giving

Day with a focus on day-of phone calling and stewardship • Other

o Assist with all aspects of the Update Campaign, an annual large-scale effort to gather new alumni data along with other small-scale data projects

o Cooperatively work with the Advancement Services team to maintain alumni and donor records with updated information, communications, follow-up strategy and stewardship

o Advise on the creation of marketing and communications materials for donor outreach and stewardship including email and print pieces

o Work with Manager, Annual Giving Programs to track and monitor program budget and projected return on investment

o Staff signature events planned by the Office of Development and Alumni Relations (Homecoming, Christmas Party, etc.)

o Perform other duties related to the goals of the development team and The Merrimack Fund as assigned

Additional Requirements/Qualifications: ● Interest in fundraising and alumni relations and the role they play in the overall College strategy ● Ability to manage a team of student workers ● Excellent organizational and time management skills ● Excellent communication skills, written and interpersonal ● Willingness to learn fundamentals of fundraising, including the Sage Millennium database ● Proficiency in Microsoft Office products, especially Excel ● Ability to maintain confidentiality ● Ability to work nights and weekends as assigned


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MERRIMACK COLLEGE, GRADUATE STUDIES North Andover, MA

Graduate Admission Representative Position Description:

The Graduate Admission Representative will work with the Interim Director of Graduate Admission to support recruitment efforts. They will also be responsible for the Graduate Ambassador program. They will work closely with the admissions team on day-to-day operations, including reaching out to prospective students, reporting and process enhancement, event planning, and supporting other important initiatives. The Graduate Admission Representative will also have the opportunity to engage in additional projects as needed by the Office of Graduate Admission that are of interest to them. Potential assignments include working with the Graduate Student Senate, marketing communications and initiatives, website development, and social media. Estimated percentage of work that involves in-person contact with students: 30%


• Manage the Graduate Ambassador program. Launch the fall 2021 program, hire and onboard new ambassadors, collaborate with Marketing in the editing of the website, manage day-to-day responsibilities of the program

• Develop new outreach campaigns to prospective students and refine existing campaigns • Plan and participate in recruiting events such as fairs, table time, open houses, and info sessions • Support students as they enroll into graduate programs • Meet regularly with the Interim Director, participate as a team member of the Office of Graduate Admission, attend

staff meetings and special events, and contribute to team projects as needed • Research successful college/university graduate programs to identify policies, practices, procedures, and new

marketing initiatives; make recommendations based on best practices identified through research • Participate in program assessment, as needed


• Excellent communication skills • Excellent organizational and time management skills • Strong technical skills • Interest in Marketing, Admissions, and working with graduate students • Professional demeanor • Flexible • Good sense of humor


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MERRIMACK COLLEGE, INTERNATIONAL STUDENT SUPPORT North Andover, MA

International Student Support Graduate Fellow Position Description: There are approximately 100 undergraduate and graduate international students at Merrimack College. Representing some 33 countries, our international students have to adjust and transition to the American culture and classroom. International Student Support (ISS) offers a customized orientation for international students and supports them with visa and immigration services, as well as programs to optimize the academic, professional, social, personal, and cultural transition to college and the United States. There are 2 professional staff in the office who work with students on immigration and compliance issues, help answer immigration questions, and help students successfully maintain their F1 visa status. In addition, there are 4 student mentors who run the Mentorship program, organize programs and events, run the social media platforms, and coordinate marketing efforts. Overall, the ISS office is international students’ “home away from home,” and they are welcome and encouraged to come in to socialize, as well as to address any issues that they may be facing inside and outside of the classroom. The International Student Support Graduate Fellow serves as an additional point of contact for international students studying at Merrimack College. The Fellow works closely with the student mentors and helps oversee the Mentorship program, answers any questions that may come from mentors or mentees, and resolves any issues that may arise. The Fellow plays an integral role in managing the student workers’ planning processes and execution of cultural events, as well as orientation, and other programming efforts. The fellow assists the International Student Support Specialist with reporting and academic success projects throughout the year. In addition, the fellow may collaborate with other units on campus (such as the Library, Hamel Health, or O’Brien Center for Career Development) to help ensure successful academic, personal, and professional development of international students on campus. Estimated percentage of work that involves in-person contact with students: 75% Position Responsibilities:

• Oversee the International Student Mentorship program • Advise a caseload of students, especially those on academic probation, or students with cultural adjustment

concerns • Participate in all aspects of International Student Orientation (Fall and Spring), including benchmarking, planning,

session design, execution, and assessment • Assist with preparing reports on international student data • Assist the International Student Support Specialist with academic success initiatives • Advise the student workers on planning, creating, marketing, and implementing at least one cultural event per

month • Help student workers with social media maintenance, content creation, and statistics tracking • Represent the ISS at various events offered by the college for current and accepted students and their families

Position Requirements:

• International experience or interest in learning about international education • Strong written, intercultural, and interpersonal communication skills • Demonstrated commitment to student support • Ability to balance independent work with being a collaborative member of a team • Flexibility, curiosity, creativity, and openness to new experience • Available for occasional evening/weekend programs


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MERRIMACK COLLEGE, O’BRIEN CENTER FOR CAREER DEVELOPMENT North Andover, MA Career Advisor, Graduate Fellow


The Career Advising Fellow in the O’Brien Center for Career Development will be responsible for general career advising for undergraduate students and career-related programs, events, and activities. This person will be the designated career advisor for a caseload of first year students and co-teach a section of OBR-1050 Foundations of Career Exploration and Development each semester. The fellow will coordinate specific projects and initiatives to assist undergraduate students in their career exploration, and develop and deliver classroom presentations. The fellow will also have a small caseload of approximately 8 first year students as their Holistic Success Coach. Additionally, the fellow will work closely with the full-time advisors to support signature program and event initiatives.

Estimated percentage of work that involves in-person (or remote) contact with students: 85%


● Serve as primary career advisor for caseload of first year students (approximately 400 students); facilitate individual and small group advising appointments incorporating self, major and career exploration

● Co-teach 2 sections (one each semester) of OBR1050 - Foundations of Career Exploration & Development ● Take part in Merrimack's campus-wide Holistic Success Coaching program and have a small caseload of

transitioning first year students to coach throughout the year. Duties include providing outreach and support to students, attending professional development trainings, and tracking student engagement

● Utilize career assessment tools including software and online resources with students ● Manage daily career walk-in hours and provide assistance to students of all class years with: resume and

cover letter reviews, networking and LinkedIn help, internship and co-op questions, interview preparation, job search strategies, and other career-related needs

● In association with professional staff, develop and execute classroom presentations for variety of career programs and initiatives the O’Brien Center is responsible for delivering

● Work closely with the full-time advisors to support programming initiatives including (but not limited to): Professional Development Retreats, Skills Development Series, and Career Series Presentations

● Support initiatives related to the First Year Experience (FYE) program, which may include classroom visits or presentations, small group advising, and outreach to instructors and mentors

● Represent the O’Brien Center at special events throughout the year, including (but not limited to): Open Houses, Accepted Students Day, Orientation, Homecoming, and similar events

● Participate in departmental and staff meetings, activities and events as appropriate/as schedule allows ● Other responsibilities as assigned; ability for the fellow to self-direct special initiatives and programs

based on individual interests and professional goals ● Assist with career event preparation and execution, including creating and updating fliers, promoting

events, managing event logistics, creating collateral and updating student focused branded materials ● Participate in a project that grows and enhances the fellow's self-selected professional development area

of their choosing

Additional Requirements/Qualifications: Interest in student advising and career development; ability to adapt to change and problem-solve; able to work both independently and as part of a team; excellent verbal and written communication skills; Comfortable presenting workshops and promoting events and programs to audiences up to 100 students; flexibility to change schedule in accordance to special events as needed (note: this will not conflict with your class schedule).

Additional Information: Previous O’Brien Center fellows have gone on to positions as: Assistant Director of Career Advising, Assistant Co-Op Education Coordinator, Career Advisor, Academic Advisor, Resident Complex Director, Program Coordinator for Career Development, Co-Op Coordinator, and College Career Mentor.


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MERRIMACK COLLEGE, O’BRIEN CENTER FOR CAREER DEVELOPMENT North Andover, MA

Employer Engagement Fellow


The Employer Engagement Fellow will be responsible for the execution of on-campus recruitment (OCR) activities, logistics support, and career events; s/he will work in tandem with the marketing team and career advisors to promote recruitment activities. The Fellow will interact with internal and external audiences in support of relationship management to expand opportunities for students through new and continued strategic approaches. The Fellow will work closely with the leadership of the O’Brien Center to support signature program and event initiatives.



● This role will specialize in one or more of the following program areas: Education & Social Policy, Liberal Arts, Science & Engineering, Business, or Health Sciences

● Utilize in-house relationship management tools to: maintain records of employer contacts, services utilized, and potential opportunities; solely responsible for the employer relations email account

● Manage employer relations within Handshake: review account and job posting; lead coordination of on-campus interviews and information tables by reserving space and communicating with employers regarding final logistics; and create on campus recruiting event registrations

● Work with the Employer Engagement team to develop and execute effective partnership strategies to increase the number of quality internship and career opportunities available to our students

● Research and implement innovative and project-based strategies to engage corporate partners with the goal of expanding current and securing new companies recruiting talent from Merrimack College

● Assist with the coordination of campus recruiting events including career fairs, employer site visits, and additional recruiting opportunities

● Work with the O’Brien Center communications team to promote employer on-campus recruiting events, including preparing outreach to employers and students

● Prepare research on companies and present information for increased employer participation on campus including pitch, presentation, and proposals

● Participate in departmental meetings, activities, and events as appropriate ● Ability for the fellow to self-direct special initiatives and programs based on individual interests and

professional goals; other responsibilities as assigned Additional Requirements/Qualifications:

● Ability to adapt to change and problem solve ● Social media, marketing, or event planning experience preferred; customer service oriented ● Strong interest in career education/relationship management ● Creativity is essential ● Must be able to work both independently and as part of a team ● Excellent verbal and written communication skills and strong attention to detail ● Proficient in MS Office, Excel, and PowerPoint as well as Google Suite ● Previous experience in career center and public speaking is a plus. ● Flexibility to change your schedule in accordance with special events as needed (note: this will not conflict

with your class schedule).

Previous O’Brien Center fellows have landed the following positions: Co-op Coordinator; Employer Relations Career Assistant; Career Advisor; Complex Director; Program Coordinator for Career Development; Project Manager; External Relations.


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Student Employment, Internship and Co-Op Coordinator Fellow Position Description:

The O’Brien Center for Career Development (OCCD) serves Merrimack students across all majors and years by helping them develop professionally and identify a career path that is exciting, rewarding, inspiring — or all of the above.

The Student Employment, Internship and Co-op Coordinator Fellow will support the Office of Student Employment through assistance with student employment position approval, hiring, onboarding and training. They will also support the Employer Relations team in the development of internship and cooperative education opportunities for Merrimack College students, specifically through support in the development of partnerships, promotion of opportunities to students, and the work-experience reporting process.



● Provide support and serve as a point of contact for student workers and supervisors ● Assist in processing hiring paperwork for student workers ● Supervise at least one student worker to help with hiring and tracking student employment ● Maintain reports and data tracking of hiring and hiring needs for student employment ● Use LinkedIn Learning to develop customized training for student workers and supervisors ● Assist with developing and co-facilitating skill focused, professional development opportunities for

student workers and supervisors ● Connect with supervisors regularly to assess student work performance and obtain feedback on the

student employment process ● Provide occasional assistance to students with: resume and cover letter reviews, networking and LinkedIn,

internship and co-op questions, interview preparation, job search strategies, & other career-related needs ● Work cooperatively and collaboratively with various constituencies outsides the OCCD to promote the

academic/personal development of Merrimack students ● Attend and contribute to OCCD team meetings and meet regularly with the Employer Relations team ● Support the implementation, execution, and evaluation of internship and co-op opportunities as directed

by the AVP of Employer Relations and the Employer Relations team ● Collaborate with team to identify and connect with employers to support internship courses ● Represent the OCCD at special events throughout the year, including (but not limited to): Open Houses,

Accepted Students Day, Orientation, Homecoming, and similar events ● Assist with career event preparation and execution as needed, including creating and updating fliers,

promoting events, managing event logistics, creating collateral and updating student-focused materials Position Requirements:

● Interest in career development ● Ability to adapt to change and problem-solve ● Comfortable connecting with individuals in leadership roles on campus ● Familiarity with Microsoft Excel and Google Sheets and familiarity/willingness to learn LinkedIn Learning ● Comfortable presenting workshops and promoting events and programs to audiences up to 100 students ● Strong written and interpersonal communication skills ● Ability to balance independent work with being a collaborative member of a busy team ● Flexibility, curiosity, creativity, and openness to new experience


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Student Engagement and Social Media Fellow Position Description:

The Student Engagement and Social Media Fellow in the O’Brien Center for Career Development (OCCD) will be the designated supervisor of 10+ student employees. These student employees will have a specialty area and also serve as social media ambassadors in which students use their personal networks to educate their peers on the importance of internships, co-ops, and other forms of outside experience in their field of choice. The Fellow will be in charge of coordinating logistics for student employment within the office and tracking the interns’ weekly social media data. The Fellow will work closely with the leadership of the O’Brien Center to support signature program and event initiatives.

Estimated percentage of work that involves in-person contact with students: 50-75%


● Collaborate with student team on how to best market and promote OCCD services to the student body functioning in various learning environments

● Brainstorm & generate topics of interest for student ambassadors to share across social media platforms ● Manage the data records where students input their social media traction and analyze the results to

strengthen future outreach ● Meet individually with student employees on at least a monthly basis to discuss opportunities for student

growth and development ● Foster relationships with campus partners, such as Residence Life and the Office of Student Involvement

to spread awareness of OCCD and assist in professional development for the larger Merrimack community ● Act as a liaison between the student team and the OCCD team ● Responsible for managing 10+ student employees in OCCD and will be the main point of contact for these

students and their work on our team ● Co-coordinate the hiring process for all OCCD student employees with designated OCCD staff member and

assist with fall onboarding where applicable ● Plan and execute the spring student employee training program and new student onboarding process ● Manage payroll processes for OCCD student employees ● Maintain and update student employee handbook with guidelines and materials necessary for success ● Understand the offerings and resources available from OCCD to promote to students, campus staff and

faculty, employer partners, and guests to support incoming traffic ● Coordinate a staffing schedule that meets the needs of OCCD for appropriate coverage ● Assist the student employees with managing the OCCD email and phone inboxes as needed ● Develop continuous professional development and skill building opportunities for student employees ● Create and cultivate a team working dynamic with remote and in-person student employees ● Provide creative direction for forward progress of student employment ● Provide updates and suggestions to the OCCD leadership team to promote positive outcomes on student

employment


● Interest in program management and career development ● Supervisory experience preferred; social media, marketing, or event planning experience preferred ● Ability to adapt to change and problem-solve ● Creativity is essential; able to work both independently and as part of a team ● Excellent verbal and written communication skills ● Comfortable presenting workshops and promoting events and programs to audiences of 10 –100 students ● Previous experience in career center a plus ● Flexibility to change schedule for special events as needed (note: this will not conflict with your schedule)


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MERRIMACK COLLEGE, RESIDENCE LIFE North Andover, MA

Graduate Resident Director, (up to 5 two-year positions)

Position Description: The Graduate Resident Director (GRD) reports directly to the Area Coordinator (AC) in their assigned area. The GRD co- supervises a Resident Advisor (RA) staff. In conjunction with their supervisor, they are responsible for the overall administration and daily operation of the assigned area. Graduate Resident Directors in the 2-year position have the opportunity to take on additional leadership and mentorship opportunities in their second year. In addition, the successful candidate will be required to live in on-campus housing provided by the Office of Residence Life. This position requires a start date in early July.



• Be available and visible to the residential population, and engage residents on a regular basis. • Supervise the RA staff in conjunction with the AC • Serve as part of the on-call duty rotation; GRDs are considered emergency personnel during campus emergencies and

are expected to be available to work outside regularly-scheduled hours during campus emergencies • Conduct regular facilities walks and report maintenance issues • Contribute to Residence Life processes including: opening, closings, RA Training, RA Selection and Housing Selection • Serve as part of a Residence Life Committee (such as RA Training, RA Selection, Professional Staff Selection, etc.), with

the opportunity to lead a committee or task force in the second year • Lead critical RA training sessions based on experiences and interests • Attend weekly professional and RA staff meetings and July professional staff training • Develop, track, and assess RA programming as well as RA duty schedules • Recruit and advise a hall council • In the second year, serve as a mentor to a new GRD throughout professional staff and RA training • Assist with managing one of the Office of Residence Life’s signature programs • Serve as an administrative hearing officer for cases of student conduct violations • Other duties as assigned

Additional Requirements/Qualifications: • Availability to begin working in early July • Strong organizational skills • Student-centered philosophy • Superior communication skills

Additional Benefits: • GRDs are placed in a specific residential area on campus based on their skills and the needs of the department. On

campus housing is provided to GRDs. The style of housing varies between residential areas, but all GRDs have a single bedroom to themselves and access to a private bathroom.

• GRDs are provided a full meal plan during the academic year while the dining hall is open. • GRDs in the 2-year position are able to stay on campus and work in an hourly paid position from the end of the Spring

Semester of the first year to the start of Professional Staff Training, which would be paid up to $5,000 per summer.


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MERRIMACK COLLEGE, STUDENT INVOLVEMENT/OFF-CAMPUS RESIDENTIAL SERVICES North Andover, MA

Affinity Student Engagement Graduate Fellow

Position Description: The Affinity Student Engagement Fellow reports directly to the Assistant Director of Housing Operations and Off-Campus Residential Services and the Assistant Dean of Students. The Fellow oversees programmatic and support efforts for student affinity groups, including commuter, graduate, first-generation, veteran, and transfer students. The Fellow assists in the supervision of the Commuter Advisor (CA) staff making sure they are meeting the needs of their students while offering a variety of programs and overseeing the commuter student lounge, creating a welcoming space for commuters. The Fellow will assist with a variety of programming, as well as student organizations including those for graduate, commuter, and veteran students. This position may require a start date one week prior to the official start date of the program. Position Responsibilities:

• Be available and visible to the student population, and engage students on a regular basis • Supervise the Commuter Advisor staff alongside the Assistant Director of Housing Operations and Off-Campus

Residential Services; attend and help implement weekly Commuter Advisor staff meetings; contribute to hiring and training of Commuter Advisors

• Oversee daily operations of commuter lounge; report any facilities issues that may be happening in the commuter student lounge

• Oversee programming, making sure that student staff are creating, implementing and evaluating their programs, in addition to overseeing some off-campus events, and large-scale events

• Co-advise and assist with student organizations • Fellows will take part in Merrimack's campus-wide Holistic Success Coaching program and as such have a small

caseload of transitioning first year students to coach throughout the year. Duties include providing outreach and support to students, attending professional development trainings, and tracking student engagement in the Merrimack Connect Database

• Support other Student Affairs planned/supported events such as Cram Jam, Involvement Fair, Orientation, Move-In/Move-Out, Welcome Week(s), and Spring Concert

• Collaborate with other offices including but not limited to; Residence Life, Student Involvement, International Student Support, Campus Ministry, Wellness Education and more on programming efforts

• Other duties as assigned

Additional Requirements/Qualifications: • Strong organizational skills • Superior communication skills • Student-focused • Programming experience • Experience with Canva graphic design and newsletter creation (preferred)


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MERRIMACK COLLEGE, OFFICE OF STUDENT INVOLVEMENT North Andover, MA

Multicultural Initiatives Graduate Fellow

Position Description Multicultural Initiatives is seeking a Graduate Fellow to provide support, leadership, and guidance. The Unity House provides training, programming and peer support services to traditionally under-represented populations at Merrimack College which is focused on the further advancement of a school-wide culture that welcomes and celebrates all students. We are looking for a vibrant advocate for social justice who also wants to participate in the continued development of this exciting new student services position at Merrimack College.

This position requires a start date one week prior to the official start date of the program.



• Act as liaison between Multicultural Initiatives, Unity House, and student groups and offices on campus • Co-advise diversity groups on campus and participate in diversity events held or sponsored by the Unity House • Perform general office managerial tasks supporting the front desk, and respond to inquiries from members of the

college community • Co-advise the Unity House Student Council through providing support and guidance for events, weekly meetings,

and other initiatives • Work closely with the SGA Diversity Committee through providing support and guidance, attending weekly

meetings, and other initiatives • Assist with the use of Student Engagement Software (CampusLabs) • Collaborate with other offices including but not limited to; Residence Life, International Student Support, Wellness

Education, Community Standards, and programming efforts • Coordinate and support programming efforts in the 47 Lounge, Augie’s Pub, and The Hub • Support the Office of Student Involvement planned/supported events such as Cram Jam, Involvement Fair(s),

Orientation, Welcome Week(s), Spring Concert, Block Party, Celebration of Light and Hope, Macktotober Fest, Spring Weekend, and Senior Sendoff

• Support the needs of our SGA-recognized student organizations including budget maintenance, space booking, and programming

• Update and maintain the Office of Student Involvement Social Media and Canva accounts

Additional Requirements/Qualifications: • Is a self-starter and can work independently as well as part of a team • Has excellent time management, organizational and written and oral communication skills • Is a problem solver who can adapt to changing situations and tasks assigned by the Council • Maintains a collegial and professional manner when interacting with students, administration, and faculty • Works well with other fellows and student workers, working with and supervising student workers • Displays utmost discretion and remains nonjudgmental when addressing student problems and concerns • Has or is willing to undergo diversity training

Special Notes

• Weekend and evening hours required. Friday work is required. • Fellow will spend a majority of time at the Unity House with a designated office space. Some time will also be spent

in the Hub where space will be shared.


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Student Involvement Graduate Fellow for Programming and Student Organizations

Position Description: The graduate fellow in the Office of Student Involvement for programming will be primarily responsible for late night and weekend programming initiatives, providing a balance of activities for all students through OSI initiatives and student organizations. The fellow is also responsible for all large-scale programming executed by the Office of Student Involvement alongside the office staff. The fellow will contribute to the success of leadership and programing initiatives within student organizations and recreational programs and will support programs planned by the Office of Student Involvement.

This position requires a start date one week prior to the official start date of the fellowship program.


Position Responsibilities: The Student Involvement Programming Assistant will have responsibility for the following:

● Create a full and diverse calendar for the academic year of late night and weekend programming initiatives for all students

● Assist with planning and execution of Spring Concert, campus-wide small- and large-scale events for OSI and student organizations

● Co-supervise the Office of Student Involvement Student Event Coordinators ● Co-supervise the Office of Student Involvement 47 Assistants and Hub Assistants ● Organize annual National Association for Campus Activities Northeast Conference trip ● Advise student organizations in programing, leadership development, and assist in the retention and marketing of

our student organizations ● Organize and present student organization training and leadership workshops throughout the academic year

(S.O.U.L. Training) ● Collaborate with other offices including but not limited to: Residence Life, International Student

Support, Campus Ministry, Wellness Education and more on programming efforts ● Coordinate and support programming efforts in the 47 Lounge, Augie’s Pub, and The Hub ● Plan and execute the Office of Student Involvement major events including Cram Jam, Block Party,

LEAD Awards, Light & Hope, Involvement Fair, Orientation and Welcome Week(s), and Spring Concert. ● Support the needs of our SGA-recognized student organizations including budget maintenance, space

booking and programming ● Support multicultural initiatives within the Office of Student Involvement ● Update and maintain Office of Student Involvement Social Media channels

For all Graduate Fellows for Student Involvement, we work with their strengths and interests in shaping the exact contours of their portfolio of responsibilities.


● Experience leading or creating student programs on a college campus ● Ability to utilize social networks/web ● Communication skills


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Student Involvement Graduate Fellow for Leadership and Warriors Network

Position Description: This position will primarily be responsible for assistance in any program planning, student organization training, and working within the Warriors Network. The fellow will contribute to the success of student organization training and initiatives and will support programs planned by the Office of Student Involvement.

This position requires a start date one week prior to the official start date of the fellowship program.

Estimated percentage of work that involves in-person contact with students: TBA

Position Responsibilities: The Student Involvement Graduate Fellow for Leadership and Warriors Network will have responsibility for the following:

● Co-advise the Student Government Association related events and programming ● Advise all SGA committee chairs and assist these student leaders in developing that will assist this governing body ● Manage all social media for the Office of Student Involvement ● Create and develop all newsletters on behalf of Student Affairs ● Supervise student employees that are utilized to assist in communication and marketing of all programming

initiatives for Student Affairs

For all Graduate Fellows for Student Involvement, we work with their strengths and interests in shaping the exact contours of their portfolio of responsibilities.


● Experience leading or creating student programs on a college campus ● Ability to utilize social networks/web ● Communication skills


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MERRIMACK COLLEGE, DEAN OF STUDENTS OFFICE, COMMUNITY STANDARDS North Andover, MA

Community Standards Graduate Fellow


The graduate fellow in the Office of Community Standards will gain knowledge in and assist with the facilitation of the student conduct system, including holding administrative hearings and acting as the chairperson for student conduct hearing boards.

The fellow will also work in collaboration with offices on campus on health and wellness initiatives and programs. Additionally, the graduate fellow may be called upon for administrative support of the Merrimack College CARE system.



• Community Standards o Participate in the review of weekly cases through the Advocate Discipline database o Conduct administrative hearings and participate on student conduct board o Review best practices in and assist in the development of creative sanctioning o Assist in database management through student conduct checks o Manage police reports through the Advocate Discipline database o Conduct CARE outreach and manage student CARE files o Facilitate CHOICES/BASICS alcohol prevention program

• Health and Wellness Programming

o Work to support wellness programming, covering topics such as substance use/abuse, mental health, sexual assault/relationship violence, general safety, and other topics

§ Development § Execution

• Fellows will take part in Merrimack's campus-wide Holistic Success Coaching program and as such have a small

caseload of transitioning first year students to coach throughout the year. o Duties include providing outreach and support to students, attending professional development trainings, and

tracking student engagement in the Merrimack Connect Database.


• Quality organizational skills • Superior communication skills • Proficiency in Microsoft products • Willingness to learn the Advocate, Qualtrics and AlcoholEdu data systems


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MERRIMACK COLLEGE, DEAN OF STUDENTS OFFICE, ORIENTATION North Andover, MA

Graduate Fellow for Orientation & New Student Programs Position Description:

The graduate fellow for Orientation and New Student Programs will assist with the coordination, execution and oversight of our Fall, Winter, Spring, and Summer Orientation programs as well as our student leader selection processes. They will also assist with overall matriculation and retention initiatives for undergraduate students.

Please note that the Orientation Fellow begins their position early (August 1).



• Coordinate the selection and hiring of Orientation coordinators, captains, leaders and team staff for 2022 • Plan and facilitate trainings for Orientation coordinators, captains, and leaders • Plan and assist in the facilitation of Orientation programs in August, January and June • Lead weekly Orientation Coordinator meetings and monthly Orientation Captain meetings • Assist in the supervision of 5-6 Orientation Coordinators, 5-6 Orientation Captains and 60 Orientation Leaders • Assist in the facilitation and data review of orientation assessments • Create, edit, and oversee printing of relevant departmental documents including orientation schedules, flyers,

student planners, calendars, and posters specific to New Student Orientation. • Assist in implementing incoming student matriculation initiatives • Coordinate with the Counseling and Wellness Center in the development of the Connections programs • Develop, create and lead first-year initiatives that connect students to Merrimack and beyond actively seeking

campus partnerships and responding to the needs and concerns of first-year students. This can include weekly programming opportunities, highlighting different involvement opportunities for students and small group opportunities

• Coordinate and implement the First Year Transition blackboard site to provide resources for new students and opportunities to connect

• Coordinate and executive select student retention initiatives including but not limited to: Dishes with the Dean lunches, 1:1 meetings with students struggling to find their fit on campus and other programs as needed

• Fellows will take part in Merrimack's campus-wide Holistic Success Coaching program and as such have a small caseload of transitioning first year students to coach throughout the year. Duties include providing outreach and support to students, attending professional development trainings, and tracking student engagement in the Merrimack Connect Database.

• Participate in College activities outside the usual M-F 8:30- 4:30 p.m. workday


• Strong organizational skills • Superior communication skills (both oral and written) • Proficiency in Microsoft and Google platforms • Ability to multitask in a high energy office dynamic • Experience in programming and event planning • Proficiency in social media


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MERRIMACK COLLEGE, WINSTON SCHOOL OF EDUCATION & SOCIAL POLICY North Andover, MA

Placement, Advising, and Student Support Graduate Fellow Position Description: The Placement, Advising, and Student Support (PASS) office within the Winston School of Education & Social Policy (WSESP) is a one-stop location for students to receive both academic and career advising. The Fellow will support students’ acclimation and transition, focusing primarily on first-year and transfer Education and Human Development & Human Services majors, but also assisting with other students as needed. The Fellow does not need to have prior knowledge or experience with an education academic program, but simply a desire to gain hands-on experience in advising and take an active role in working with students. The Fellow will have the opportunity to work with representatives from the O’Brien Career Center, the Academic Success Center, and the Merrimack Institute for New Teacher Support.

In addition to responsibilities within the PASS office, the Fellow will participate in administrative activities related to the WSESP. There may also be opportunities in other categories based on the needs of the WSESP, as well as the interests and career objectives of the Fellow.

Fellows will also take part in Merrimack's campus-wide Holistic Success Coaching program and as such have a small caseload of transitioning first year students to coach throughout the year. Duties include providing outreach and support to students, attending professional development trainings, and tracking student engagement in the Merrimack Connect Database.



Student Support and Advising: (80%) ● Assist the Director of Student Support with advising of and acclimation for Education and Human

Development & Human Services majors. The Fellow will be assigned a caseload of first-year and transfer students and be actively involved in acclimation, advising, and retention efforts for these students

● The Fellow may also have the opportunity to participate in other advising and retention initiatives from across the college. Some past fellows have been Success Coaches for a small caseload of first-year students, and some have even assisted with the Retention Coordination Committee. These duties will be assigned as the opportunities arise.

● Review and maintain accurate advising documentation. Marketing, Administrative, and Operational: (20%)

● Integral member of the Interview Day planning committee. Responsibilities may include volunteer management; event logistics; signage and other marketing/communication related tasks; website management for Interview Day attendees; other print materials for candidates and sites


● Excellent written and verbal communication skills ● Attention to detail ● Ability to work with a wide variety of constituencies (undergraduate students; academic administrators), as

well as the ability to work collaboratively with cross-functional teams and different personality types ● Self-starter, and the ability to work independently or collaboratively depending on the project or task assigned ● Flexibility and ability to multitask in a fast-paced and changing environment ● Ability to work with confidential or sensitive information


34

MERRIMACK COLLEGE, GIRARD SCHOOL OF BUSINESS North Andover, MA

Freshman Academic Advisor - Graduate Fellow

Position Description: The Freshmen Academic Advisor for business students will be primarily responsible for providing holistic advising and support services for Freshman students in the Girard School of Business (GSB). The Fellow will be an integral part of the Lucey Center for Business Advising, which integrates both academic and career advising in one centralized location, allowing a seamless approach to students’ success. The Freshman Academic Advisor will work primarily with the freshman class, and a small case load of Business minors and/or undeclared business sophomores. In addition, this role may be responsible to overseeing and supervising some of the peer advisors integrated within the center. The Fellow will take part in Merrimack's campus-wide Holistic Success Coaching program and as such have a small caseload of transitioning first year students to coach throughout the year. Duties include providing outreach and support to students, attending professional development trainings, and tracking student engagement in the Merrimack Connect Database. The Freshmen Academic Advisor will act as the primary advisor(s) for roughly 125-150 students, meeting and advising students in several formats (one-on-one, small group, and large group) to assist with course registration, mapping/tracking academic progress, updating individual advising trackers, declaring Business Administration majors/minors, addressing student questions, and other academic-related issues. Freshmen Academic Advisor will gain first-hand experience in a full range of activities involved in advising students. The Freshmen Advisor will work closely with other departments on campus, such as the Office of Student Success and the Office of International Programs. They will be a part of the GSB Dean’s administrative staff, interacting with the Assistant Deans, Lucey Center for Business Advising career and academic advisors, student workers, and faculty from each department/concentration. In addition, the Freshmen Academic Advisor(s) will gain experience working with multiple student populations, such as international, Compass, Honors, and athletes. The Freshman Academic Advisor will report to the Undergraduate Business Academic Advisor and will be provided with significant individual training and a dedicated contact person who is focused on supporting their professional development.

**The Freshman Academic Advisor does not need to have an undergraduate degree in a business-related field.

Estimated percentage of work that involves in-person contact with students: 90% (varies based on time of year)


• Serve as primary advisor for Freshman Business Administration majors • May manage a small case-load of Sophomore undeclared Business Administration majors • Develop an understanding of campus resources, policies, procedures, and curriculum • Guide students in selection of a business concentration (Accounting, Corporate Finance and Investment, Financial

Planning, Global Management, Management, Human Resources Management, Marketing, Sport Management) • Update and edit advising materials for advisees and assist in the maintenance of upperclassmen advising documents


• Excellent communication, organization, and time-management skills with an attention to detail • Ability to maintain confidentiality regarding student-related matters • Interest in student services and support, and student retention

**Freshman advising occurs during a given six-week span each semester and the Graduate Fellow will be asked to work more during these periods and less in the other weeks, to compensate for the time. In addition, the Fellow(s) in this position will be required to work the weeks of Freshman Advising and Registration, which usually fall around mid-November and late-April.


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MERRIMACK COLLEGE, SCHOOL OF HEALTH SCIENCES, ADVISING CENTER North Andover, MA

Academic Advising Graduate Fellow

Position Description: The School of Health Sciences (SHS) is currently growing at a rapid pace and currently offers seven undergraduate programs: Nursing, Exercise Science, Health Science, Nutritional Sciences, Public Health, Rehabilitation Sciences, and Direct Entry MS Athletic Training, and five graduate programs: Athletic Training, Community Health Education, Exercise and Sport Science, Healthcare Analytics and Health and Wellness Management. The SHS puts a large emphasis on both academic and career advising and has continued to invest in a new Center for Academic and Career Advising whose goal is to provide students with comprehensive planning and advising to meet their academic and professional aspirations. The center focuses on individual advising so students gain the necessary didactic, experiential education, and professional development opportunities. The Academic Advising Graduate Fellow contributes to the program’s goal of supporting the academic advising needs of the students and center operations. The Fellow will help students determine what major may best help them meet their future career goals, map out semester schedules, operate MyMack, facilitate academic advising programming and more. The Fellow will also work closely with the Academic Program Manager and the Assistant Director of Academic Programs. Other duties may include: maintaining records for undergraduate students, working with the undergraduate health sciences club, course scheduling, assisting with school retention efforts, helping with undergraduate event planning, and supporting the overall functions of the undergraduate programs. Fellows will take part in Merrimack's campus-wide Holistic Success Coaching program and as such have a small caseload of transitioning first year students to coach throughout the year. Duties include providing outreach and support to students, attending professional development trainings, and tracking student engagement in the Merrimack Connect Database. The Academic Advising Graduate Fellow will receive initial and ongoing training, and access to professional development opportunities. The SHS faculty and staff work closely and collaboratively. Estimated percentage of work that involves in-person contact with students: 75-85% (varies during semester

Position Responsibilities: • One-on-one student academic advising, as well as outreach and communication (e-mail and other) • Create & facilitate MyMack training, advising & registration drop-in sessions, academic advising group sessions, and

other programming related to the advisement of undergraduate programs; support all retention efforts • Maintain reports and data tracking of student progress, student interaction, attendance, and adherence to

Merrimack College and SHS academic policies • Participate in the Merrimack College Success Coaching Program- log interactions to MC Connect (SLATE) • Assist in planning and delivery of workshops and classroom activities as assigned • Act as a point of communication between the students and college-wide support personnel • Meet regularly with the Academic Program Manager and attend advising center and school-wide meetings • Work collaboratively with other advising/academic success offices on campus • Support overall functions of the undergraduate programs, as needed • Assist Academic Program Manager with transfer student advising as well as course planning • Maintain Health Sciences Instagram Account to reach out to students via Social media • Work with the Academic Program Manager to administer Mid-Semester and End of Semester course evaluations • Help the Academic Advising Center document processes and procedures


• Interest in college readiness and developmental education, student services and support, and student retention • Excellent communication and public speaking skills; excellent organizational and time management skills • Ability to maintain confidentiality and remain non-judgmental when addressing student problems and concerns • Ability to lead by example and act as a mentor • Basic understanding of Microsoft Suite Products


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MERRIMACK COLLEGE, SCHOOL OF LIBERAL ARTS, DISCOVER PROGRAM North Andover, MA

Academic Advisor and Retention Specialist, Graduate Fellow

Position Description: The School of Liberal Arts has been working closely with the Academic Success Center on retention efforts. These efforts include: a) advising undeclared students in the Discover Program, b) major and career exploration/academic coaching, c) working with on-campus organizations to promote programs and support to students and d) working with the Retention Initiatives Team (RIT) on outreach to at-risk students.

Every year, approximately 150 first-year students are Liberal Arts Undeclared majors. Undeclared students experience anxiety about not having a major and often doubt whether they should be in college. Academic advising is a major tool for retention of undeclared students. Discover students often need specialized guidance toward areas of academic interest, careers, professional development, and how one discovers a major that is the right fit and require individually-focused advising. Advising with the Discover Team enables students to meet with their assigned Discover academic advisors with a preliminary schedule already filled out, thus creating time for deeper conversations. Throughout the year, this retention specialist also works closely with the RIT on identifying and reaching out to Liberal Arts students at risk of dropping out of college or transferring.


Position Responsibilities: Graduate Fellows in the School of Liberal Arts (SLA) will work closely, on a daily basis, with the Discover Coordinator and the Associate Dean of Liberal Arts. This work includes:

• One-on-one pre-advising with Discover students in the fall and spring terms. This includes academic advising training. Graduate Fellows must have excellent communication and organizational skills and be familiar with Core Requirements, as well as major requirements.

• Organizing and hosting welcome and information sessions for undeclared SLA students, including a large session for all Discover students, Open Houses, and study sessions during midterms and finals in both semesters

• Coordinating advising sessions and student folders with Discover Faculty Advisor, Director of the Discover Program, and appropriate Academic Success Advisor

• Collaborating with the O’Brien Center for Student Success, Honors Program, Compass Program, Phoenix Program, Drive Program, Austin Scholars, and advising specialists from the other schools

• Conducting regular check-ins via email and scheduled meetings with all Discover students • Working closely with the Associate Dean of SLA (a member of the Retention Committee) and the Director of the

Discover Program on all aspects of student retention including individual outreach to at-risk students • Participating in on-campus groups such as Merrimack’s Professional Advising Committee and retention team with

regards to campus programming and student support • Co-leading the Discover Mentor Program, which includes organizing mentors from previous years, as well as

recruiting/onboarding new Discover mentors • Serving as a Student Success Coach in conjunction with the Academic Success Center (ASC) • Willing to share and help implement ideas to enhance the Discover Program


• Excellent communication, organization, and time-management skills with an attention to detail • Ability to maintain confidentiality regarding student-related matters • Ability to work collaboratively with the Discover Team, the SLA’s Dean ‘s Office, and other advising centers on

campus • Interest in student services and support, student retention, and curriculum issues (especially general education) • Flexibility, including a willingness to meet with students on short notice • Self-directing, mature, reliable, and professional

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