High Quality Team Experience

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1. WHY IS THIS IMPORTANT?

SO MANY OF THE EXPERIENCES WE ARE DELIVERING ARE TMP AND TLP.

TEAM MEMBER PROGRAM AND TEAM LEADER PROGRAM PARTICIPANTS ARE OUR CUSTOMERS TOO, BECAUSE THEY ARE PART OF THE

MEASURES OF SUCCESS FOR AIESEC 2015.

NOT ONLY THAT.

THESE TMP AND TLPs ARE RESPONSIBLE TO DELIVER THE MOS SO THEY ARE ALSO OUR EMPLOYEES. THIS IS WHY IT IS SO IMPORTANT

TO HAVE HIGH QUALITY.

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2. HOW CAN WE CREATE HIGH QUALITY EXPERIENCES?

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HIGH QUALITY EXPERIENCES ARE CREATED THROUGH LINKING INDIVIDUAL AND ORGANISATIONAL NEEDS

INDIVIDUAL NEEDS

ORGANISATIONAL NEEDS

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AIESEC DOES THIS THROUGH CREATING STRONG TEAM EXPERIENCES.

INDIVIDUAL NEEDS

ORGANISATIONAL NEEDS

TEAM EXPERIENCES

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TEAM STANDARDS

TEAM SATISFACTION

HIGH QUALITY TEAM EXPERIENCES ARE CREATED THROUGH IMPLEMENTING, DEVELOPING AND

MEASURING THESE TWO CONCEPTS:

TEAM STANDARDS

T ABC

TEAM PLAN JD TRAINING TRACKING + COACHING

REFLECTION + EVALUATION

BUT WHY ARE THESE IMPORTANT?

TEAM STANDARDS

T ABC

TEAM PLAN JD TRAINING TRACKING + COACHING

REFLECTION + EVALUATION

PURPOSE DIRECTION INDIVIDUAL CONTRIBUTION TOOLS PERFORMANCE STANDARD &

SENSE

TEAM STANDARDS

T

TEAM The team is one of the more common aspects of the AIESEC experience that people don’t recognise as powerful or something to be tracked key elements of the team include: • 3 members for more than 2

months • team identity

• team purpose/ambition • team values

key activities of the team include: • team meeting (weekly) • monthly review (monthly) • team days (quarterly)

• quarterly review • planning/re-planning • team building

• team building (on demand)

TEAM STANDARDS

PLAN the plan provides direction for the team and individual experience and ensures the implementation of the team ambition and purpose. key elements of the plan include: • members feel ownership of

goals and strategies • individual action plan

(synergies) • clear goals and deadlines key activities of the plan include: • planning/ re-planning

(semester) • quarter review (quarterly)

TEAM STANDARDS

JD the jd demonstrates the individual contribution of each team member. it allows one to connect with the team purpose and implement the team plan. key elements of the jd include: • role and responsibilities • duration • mos • competencies

• required • development

key activities of the jd include: • quarter review (quarterly)

TEAM STANDARDS

TRAINING training is the next key step in the process to ensure that the people of our organisation can fulfil their jd. it’s important to remember that people learn from doing. key elements of the jd include: • educational cycle

• knowledge (organisational and functional skills)

• attitude • based on jd key activities of the jd include: • transition (start of term) • planning (each semester) • conference • outsource!

ABC

TEAM STANDARDS

TRACKING AND COACHING tracking and coaching can be spilt into two elements. tracking is about ensuring implementation. coaching is about ensuring improvement of the individual’s ability to fulfil their jd. key elements of tracking include: • based on the plan (goals) • based on the jd key activities of tracking include: • team meeting (weekly)

• general points (needs of all the team)

• individual meeting (weekly) • done/not done • clear priorities for not done

• virtual channels • adapt to the person

Plan Track Coach Goal

TEAM STANDARDS

COACHING tracking and coaching can be spilt into two elements. coaching is about ensuring improvement of the individual’s ability to fulfil their jd. key elements of coaching include: • based on the plan (goals) • based on the jd (MOS) • focus on performance • connect development with

performance • topics: professional, team,

personal key activities of coaching include: • team meeting (quarterly)

• consider having externals • individual meeting (monthly)

• clear next steps

CURRENT FUTUREGAP

TEAM STANDARDS

EVALUATION & REFLECTION evaluation and reflection enables individuals to experience the inner journey of leadership as supported by the team experience/team leader. evaluation enables learning from doing and reflection should include value generation and reinvention. key elements of coaching include: • performance and organisational

contribution to mos • development of competencies key activities of coaching include: • tracking

• individual meeting (monthly) • feedback

• coaching meeting (monthly) • team days (quarterly)

• rewards and recognition (monthly)

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TEAM STANDARDS

TEAM SATISFACTION

WHAT ABOUT TEAM SATISFACTION?

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3. HOW DOES NPS PLAY INTO ALL OF THIS?

very soon you will see the the tmp tlp menu on my@.net measuring productivity % of members in

exchange and by process and nps survey

COMING SOON!

NPS HAS BEEN REFRESHED FOR TMP-TLP FOR SOME KEY ANALYSIS!

THE NPS SURVEY

KEY FUNCTIONS:!- The survey will allow us to connect nps score of a member (who is an ep/tn manager) and his/her ep !- The survey draws a connection between nps score of member and performance of member !- The survey senses whether a member wants to take up a new experience or not

TEAM SATISFACTION

NET PROMOTER SCORE net promoter score is updated to ensure that we are calculating, learning and adapting our tmp-top programs to develop leadership and create ore promoters for aiesec. key issues tmp-top bps will measure are: • team experience • learning and development • personal development • professional development • support from aiesec • clarity on vision and values

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4. WHAT IS THE ROLE OF THE MC?

ENSURE THE LEARNING AND DEVELOPMENT OF TMP AND TLP ABOUT THE TEAM STANDARDS AND TEAM SATISFACTION MEASUREMENT THROUGH NPS TO ENSURE IMPLEMENTATION

MC’S ROLE IS TO CREATE THE NECESSARY TOOLS TO ENSURES LC CAN SIMPLY IMPLEMENT.

MC ROLE: 3 t’s

FINALLY, IT IS THE ROLE OF THE MC TO ENSURE THE LC’S ARE IMPLEMENTING NPS TRACKING AND TEAM STANDARDS THROUGH TRACKING.

TEACH

TOOLS

TRACK

TEACH TOOLS TRACK

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5. WHAT IS THE ROLE OF THE LC?

ENSURE THE TLPs OF YOUR LC UNDERSTAND THE TEAM STANDARDS AND ARE CAPABLE OF DELIVERING THEM. eg. teach situation leadership for coaching training.

IMPLEMENT THE MC’S TOOLS FOR TEAM STANDARDS AND TEAM SATISFACTION.

LC ROLE: 3 t’s

TRACK YOUR TLPs ON IMPLEMENTATION OF TEAM STANDARDS

TEACH

TOOLS

TRACK

TEACH TOOLS TRACK

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6. WHAT ABOUT SUMMER??

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BY LINKING INDIVIDUAL AND ORGANISATIONAL NEEDS WE CAN ENSURE TMP-TLPS ARE CONNECTED,

ENGAGED AND PRODUCTIVE WITHIN OUR ORGANISATION.INDIVIDUAL

NEEDS

ORGANISATIONAL NEEDS

TEAM EXPERIENCES

30,000TO BALANCE GCDP AND GIP GROWTH LET’S ENSURE THE

CAPACITY OF OUR MEMBERSHIP TO DRIVE AND BALANCE TWO PROGRAMS (: