hid® fargo® connect onsole u guide · section 1 march 2018 5 1 connection 1.1 introduction the...

HID® FARGO® CONNECT™ CONSOLEUSER GUIDE

PLT-03680, Rev. A.0

March 2018

hidglobal.com

Copyright© 2018 HID Global Corporation/ASSA ABLOY AB. All rights reserved.

This document may not be reproduced, disseminated or republished in any form without the prior written permission of HID Global Corporation.

TrademarksHID GLOBAL, HID, the HID Brick logo, the Chain Design, FARGO, and FARGO CONNECT are trademarks or registered trademarks of HID Global, ASSA ABLOY AB, or its affiliate(s) in the US and other countries and may not be used without permission. All other trademarks, service marks, and product or service names are trademarks or registered trademarks of their respective owners.

Revision history

ContactsFor additional offices around the world, see www.hidglobal.com/contact/corporate-offices

Date Description Revision

March 2018 Initial release. A.0

Americas and Corporate Asia Pacific

611 Center Ridge DriveAustin, TX 78753USAPhone: 866 607 7339Fax: 949 732 2120

19/F 625 King’s RoadNorth Point, Island EastHong KongPhone: 852 3160 9833Fax: 852 3160 4809

Europe, Middle East and Africa (EMEA) Brazil

Haverhill Business Park Phoenix RoadHaverhill, Suffolk CB9 7AEEnglandPhone: 44 (0) 1440 711 822Fax: 44 (0) 1440 714 840

Condomínio Business Center Av. Ermano Marchetti, 1435Galpão A2 - CEP 05038-001Lapa - São Paulo / SPBrazilPhone: +55 11 5514-7100

HID Global Technical Support: www.hidglobal.com/support

2 March 2018

https://www.hidglobal.com/contact/corporate-offices

https://www.hidglobal.com/support

Contents

Section 1: Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51.1 Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

1.2 Connecting the console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.2.1 Connecting a USB printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

1.2.2 Connecting an Ethernet printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.2.3 Connecting to HID FARGO Connect . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

1.2.4 Connecting the power. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Section 2: Operation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92.1 Console layout . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2.2 Quick reference. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

2.3 Login . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

2.3.1 Home screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

2.4 Print Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.4.1 Print Queue tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

2.4.2 Printer status tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

2.5 Printer Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.5.1 Printer Settings: Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

2.5.2 Printer Settings: USB . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

2.6 Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2.6.1 Help: Maintenance tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

2.6.2 Help: Inventory tab. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

2.6.3 Help: Setup tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

2.7 System Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2.7.1 Device Information tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

2.7.2 Support Contact tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21

2.7.3 Software Update tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

2.8 Side menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

2.8.1 Settings: Server Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

2.8.2 Settings: Network Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

2.8.3 Settings: Display Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

2.8.4 Settings: Language Settings tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

2.8.5 Home and Logout. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Section 3: Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 313.1 Regulatory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

March 2018 3

PLT-03680, Rev. A.0

This page is intentionally left blank.

4 March 2018

Section 1
1 Connection
1.1 IntroductionThe HID FARGO® Connect™ Console provides a secure gateway between your local FARGO card printers and the HID FARGO Connect platform, whether installed on-premises or in the cloud. The console provides a clear, easy to use touchscreen interface for local control and monitoring of the connected FARGO card printers.

Welcome

Press to Login

Company

Company

Local USB and Ethernet printers

HID card services

Access control system& user database

Web card designer

SupportHID

FARGO Connect

March 2018 5

Connection PLT-03680, Rev. A.0

1.2 Connecting the consoleThe console can be connected to a total of six printers, attached by USB, Ethernet, or a combination of both.

1.2.1 Connecting a USB printerIf you have only one USB printer, connect it directly to the console’s USB port.If you have more than one USB printer, connect the console’s USB port and the printers to a self-powered USB 2.0 hub.

Multiple USB printers

Single USB printer

USB hub

6 March 2018

PLT-03680, Rev. A.0 Connection

1.2.2 Connecting an Ethernet printerConnect an Ethernet cable between the console’s PRN Ethernet port and the local Ethernet network.

Note: The console and printer must be on the same network, so that the printer is “visible” to the console.

1.2.3 Connecting to HID FARGO ConnectThe LAN port connects the console to HID FARGO Connect, which may be hosted on a local “on-premises” server, or using the HID cloud solution.

1.2.4 Connecting the power

Local Ethernet network

Ethernet printers

PRN

To local HID FARGO Connect server oroutgoing Ethernet gateway

LAN

I

O

March 2018 7

Connection PLT-03680, Rev. A.0


8 March 2018

Section 2
2 Operation
2.1 Console layout

HID FARGO Connect

Print Management Help

Printer Setup Support

HID FARGO Connect cloud connection status

Side menu control(see page 23)

Card reader zone(see page 11)

Function buttons(see pages 13-22)

Power status LED

March 2018 9

Operation PLT-03680, Rev. A.0

2.2 Quick reference

HID FARGO Connect cloud

See page 23

Check printing status/queue

See page 13

Manually start a print job

See page 13

Check printer consumables

See page 14

Edit printer settings

See pages 15 and 16

Enable auto printing

See pages 15 and 16

Change display brightness

See page 26

Change server settings

See page 23

Logout

See page 29

Connected Disconnected

Print Management

Print Management

Print

Print Management

Show PrinterUse the displayed part number to re-order stock.

Ribbon 79%84511 YMCK

Transfer Film 6%84053 Clear

Printer Setup

Edit Settings to select printer type.or

Printer Setup

Edit Settings Enable Auto Print

SettingsDisplay Settings Display Brightness

SettingsServer Settings Edit

Note: Check with your system administrator before changing server settings.

Logout

10 March 2018

PLT-03680, Rev. A.0 Operation

2.3 Login1. On the Welcome screen, tap Press to Login.

2. Tap the Login Name and Password fields and enter your credentials using the on-screen keyboard.Tap Login.

Alternatively, if a card reader is present, hold your contactless ID card beside the card reader zone at the top of the console.

3. If login is successful, the home screen is displayed.

Note: You can log in to the console even if you are not connected to the HID FARGO Connect network.

Welcome

Press to Login

Login

Please enter your credentials:

Login Name

Password

Login Cancel

Password

Login Cancel

Please enter your credentials:

1 2 09876543q w poiuytre

z

!#123

/‘

“m

-n

+

.?

,!

b=

v:

c;

x\

a s# $

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j)

h(

g*

f&

d%

Welcome

Press to Login

Insert CardHID FARGO Connect



Card reader zone

March 2018 11


2.3.1 Home screenThe four large icons on the home screen provide access to the console’s major functions.

■ Tap an icon to select Print Management, Printer Setup, Help, or Support.

■ Tap to display the side menu. See Section 2.8 Side menu.

■ Tap to display the HID FARGO Connect network connection status.

■ Tap then Home (or the HID logo) to return to the home screen at any time.

HID FARGO Connect



12 March 2018


2.4 Print ManagementThe Print Management screen allows you to view the print queue, start or cancel print jobs, and view printer status.

2.4.1 Print Queue tab1. On the home screen, tap Print Management.

2. On the Print Management screen, tap to display the available actions for a print job.

Note: If print jobs have been set to start automatically, you don’t have to start them here.See Section 2.5.1 Printer Settings: Ethernet or Section 2.5.2 Printer Settings: USB.

3. The Actions dialog provides three options.

■ Tap Print to start the print job (if Auto Print is not selected).■ Tap Delete to remove the job from the print queue.■ Tap Close to return to the print queue.Note: The Actions dialog also provides information about failed print jobs, if applicable.

HID FARGO Connect



Print Management

Print Queue

Job Name Job Status Submit Date Actions

John Doe Rendering 2018-02-06 18:30:16

Printer 1

Print Management

Print Queue



Printer1

Print Management

Print Queue



Printer1

Manage Print Job: John Doe

Printer Name: Printer1

ClosePrint Delete

March 2018 13


2.4.2 Printer status tabEach connected printer has its own status tab at the top of the Print Management screen.

1. On the home screen, tap Print Management.

2. On the Print Management screen, tap the printer’s name tab, e.g. Printer1.

The printer status is displayed. The status bars indicate the level of each consumable in the printer, together with the replacement order code, e.g. Ribbon 84511 YMCK or Transfer Film 84053 Clear.

HID FARGO Connect



Print Management

Print Queue



Printer 1

Print Management

Print Queue

Printer Name: Ribbon 79%84511 YMCK

Printer Model:

Printer Status:

Status Message:

Printer1

HDP5600

Printer Ready

Waiting for next print job

Printer1

Transfer Film 6%84053 Clear

14 March 2018


2.5 Printer SetupThe Printer Setup screen allows you to configure attached printers.

1. On the home screen, tap Printer Setup.

2. On the Printer Setup screen, tap Edit Settings.

2.5.1 Printer Settings: EthernetEthernet printers are indicated by the icon.

1. Tap the Network Address field to enter the printer’s IP address, which can be found in the printer’s status screen Info menu. The console and printer must be on the same network, so that the printer is “visible” to the console.

2. Tap the Enable Auto Print check box to make all incoming print jobs go straight to the printer. This allows you to leave the console unattended, without having to start each job using the Print Management > Actions screen.

HID FARGO Connect



Printer Setup

Printer Name

Printer1 Printer Ready 10.244.70.16 HDP5600 Card Printer

Printer Status Printer Address Printer Model

Edit Settings

Printer Settings

Front LobbyPrinter Name

10.244.70.16Network Address

Enable Auto Print

Save Settings Cancel

March 2018 15


2.5.2 Printer Settings: USBUSB printers are indicated by the icon.

1. Tap the USB Card Printer field to select the printer. The printer model and serial number are listed.

Note: If there are multiple printers of the same model type, the serial number can be used to identify an individual printer.

2. Tap the Enable Auto Print check box to make all incoming print jobs go straight to the printer. This allows you to leave the console unattended, without having to start each job using the Print Management > Actions screen.

Printer Settings


USB Card Printer

Enable Auto Print


No Printer SelectedHDP5000 (s/n B2490074) *

Printer Settings


USB Card Printer

Enable Auto Print


HDP5000 (s/n B2490074) *

16 March 2018


2.6 HelpThe Help screen provides many help videos and topics to assist you.

2.6.1 Help: Maintenance tab1. On the home screen, tap Help.

2. On the Help screen, tap to play a video.

HID FARGO Connect



Help

Maintenance

Inventory

Setup

Video: Routine cleaning maintenance for lam unit

Video: Calibrate Ribbon on a DTC5500LMX

Help Topics

Video: Load Ribbon into a DTC5500LMX

Video: Setup a DTC5500LMX

Video: Calibrate HDP5000 Lamination

Video: Calibrate HDP5000 Ribbons

March 2018 17


2.6.2 Help: Inventory tab1. On the home screen, tap Help.

2. On the Help screen, tap Inventory.

Note: The Inventory screen is currently in development, and will allow you to manage your printer consumables.

HID FARGO Connect



Help

Maintenance

Inventory

Setup

No items to display. Please select another topicHelp Topics

18 March 2018


2.6.3 Help: Setup tab1. On the home screen, tap Help.

2. On the help screen, tap Setup.

Note: The Setup screen is currently in development, and will unlock additional setup features.

HID FARGO Connect



Help

Maintenance

Inventory

Setup

No items to display. Please select another topicHelp Topics

March 2018 19


2.7 System SupportThe System Support screen displays device information, contact information, and the software update screen.

2.7.1 Device Information tab1. On the home screen, tap Support.

The Device Information tab is displayed. This shows all hardware information, including the firmware version; see Section 2.7.3 Software Update tab.

HID FARGO Connect



System Support

Connection Status Connected to ServerFirmware Version 1.0.0.783

Serial Number B7420017Device ID 000000003825DE7C

Destination ID MFA62F43EA1487849FBAA097FA5FE2761F8Device Name Printer1

Description Card Printer

Support Contact Software UpdateDevice Information

20 March 2018


2.7.2 Support Contact tab1. On the home screen, tap Support.

2. On the System Support screen, tap Support Contact to display HID contact information.

HID FARGO Connect



System Support

Email Address [email protected] Number (800) 555-1234

Fax Number (800) 5555-2345


March 2018 21


2.7.3 Software Update tabThe console can check online for firmware updates.

1. On the home screen, tap Support.

2. On the System Support screen, tap Software Update.

3. Tap Check for Updates to search for console firmware updates.

HID FARGO Connect



System Support

Console Firmware Update


Check for Updates

22 March 2018


2.8 Side menuThe side menu provides access to all of the main console tools and an additional system settings menu.

Note: Tap the HID logo (or Home) on the side menu to go back to the home screen at any time.

2.8.1 Settings: Server Settings tabThe Server Settings tab allows you to configure the connection settings for the HID FARGO Connect server.

Note: Please check with your system administrator before changing server settings. Incorrect settings will cause the console to become disconnected from the HID FARGO Connect server.

1. On the home screen, tap to display the side menu.

2. On the side menu, tap Settings.

3. On the Server Settings tab, tap Edit.

HID FARGO Connect







Home

Print Management

Printer Setup

Settings

Help

Support

Logout

System Settings

Server Hostname

Network SettingsServer Settings Display Settings Language Settings

Edit

Server Port

<Insert server hostname>

443

March 2018 23


4. Enter the Server Hostname, Server Port and, optionally, the Authority Name.

5. Tap Save Settings.

Server Settings

<Insert server hostname>Server Hostname

Authority name or blank for defaultAuthority Name

Server Port 443


24 March 2018


2.8.2 Settings: Network Settings tabThe Network Settings tab displays the MAC address and IP address of the console’s rear panel Ethernet ports:

■ PRN is the printer network port.

■ LAN is the HID FARGO Connect network port.



3. On the System Settings screen, tap Network Settings.

HID FARGO Connect







Home

Print Management

Printer Setup

Settings

Help

Support

Logout

System Settings

Local Network Details


Port Position:MAC Address:

IP Address:

Bottom PortB8:27:EB:25:DE:7C10.244.70.79 / 24

Printer Network Details

Port Position:MAC Address:

IP Address:

Top PortB8:80:39:D5:A4:63172.16.1.1 / 24

March 2018 25


2.8.3 Settings: Display Settings tabThe Display Settings tab allows you to configure the display brightness and auto-dimming period.



3. On the System Settings screen, tap Display Settings.

HID FARGO Connect







Home

Print Management

Printer Setup

Settings

Help

Support

Logout

System Settings

Server Hostname


Edit

Server Port


443

26 March 2018


4. On the Display Settings tab, tap or drag the Display Brightness slider.

5. Tap the Automatic Dimming field. If the console is not being used, it will dim the display after a preset period to reduce distraction and prolong screen life.

■ Never means the console will not dim the display.

■ x Minutes sets the period after which the display will be dimmed.

Touching the screen will restore normal brightness.

System Settings


Display Brightness

Automatic Dimming Never

March 2018 27


2.8.4 Settings: Language Settings tabThe Language Settings tab allows you to select the menu screen language.



3. On the System Settings screen, tap Language Settings.

HID FARGO Connect







Home

Print Management

Printer Setup

Settings

Help

Support

Logout

System Settings

Server Hostname


Edit

Server Port


443

28 March 2018


4. On the Language Settings tab, tap the Select Language drop-down to choose a language.

2.8.5 Home and Logout

1. From any screen, tap to display the side menu.

2. On the side menu:

■ Tap Home to return to the home screen.

■ Tap Logout to log out and return to the Welcome screen (see Section 2.3 Login).

System Settings


Select Language English





Home

Print Management

Printer Setup

Settings

Help

Support

Logout

March 2018 29



30 March 2018

Section 3
3 Specifications
3.1 RegulatoryFCC / Canada Radio Certification

CAUTION: Any changes or modifications to this device not explicitly approved by manufacturer could void your authority to operate this equipment.

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) This device may not cause interference, and (2) This device must accept any interference, including interference that may cause undesired operation of the device.

Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre le fonctionnement.

CE MarkingHID Global hereby declares that these products are in compliance with the essential requirements and other relevant provisions of the applicable EU Directives. A Declaration of Conformity can be found at https://www.hidglobal.com/certifications.

Warrantyhttps://www.hidglobal.com/warranty-policy.

Model number X002400

Console operating system Linux

Display 7.0" touchscreen

Capacitive multi-touch Yes

Dimensions 8.0" W x 9.0" H x 6.0" D (203 mm W x 229 mm H x 152 mm D)

Weight 2.25 lb (1.02 kg)

Software HID FARGO Connect

Network ports Dual 10/100 Ethernet ports

USB ports 1x USB 2.0 Type A

Electrical ratings 24 VDC, 2 A

Operating temperature 65°F – 90°F (18°C – 32°C)

Operating humidity 20–80% non-condensing

March 2018 31

https://www.hidglobal.com/warranty-policy

https://www.hidglobal.com/certifications

hidglobal.com

hid® fargo® connect onsole u guide · section 1 march 2018 5 1 connection 1.1 introduction the...

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