heugcloud services the democratization of it (heug)
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Cloud services:The democratization of ITDr. L.A. Plugge, SURF - Scientific Technical Council / Wetenschappelijk Technische Raad
November 3, 2010 – HEUG conference, InHolland
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SURF - ICT innovation by and for higher education and research
January 2009May 2003
Edwards & Peppard’s Process Model
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Edwards, C. & Peppard, J. A critical issue in business process re-engineering: focussing the initiative, Cranfield School of management, 1997
Problem statement byRay Ozzie in The Dawn of a New Day (Oct. 28, 2010)
• The PC-centric / server-centric model has accreted immense complexity
• Complexity kills.
• Complexity makes products difficult to plan, build, test and use.
• And as time goes on and as software products mature – even with the best of intent – complexity is inescapable.
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http://ozzie.net/docs/dawn-of-a-new-day/
…and the solution that has already begun
• the early adopters among us have decidedly begun to move
• to cope with complexity a simple conceptual model is taking shape, a world of
1. cloud-based continuous services that connect us all
2. appliance-like connected devices enabling us to interact with those cloud-based services.
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http://ozzie.net/docs/dawn-of-a-new-day/
The Cloud is a representation of the Internet…
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The Opte Project Mapping the internet in a single day6
…that we are all connected to…
Everything wants to be connected and works better if it is connectedSheldon Renan
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…to enjoy an increasing number of Services…
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Hence the name:
Cloud Services.
Which ‘simply’ means:Delivering IT Capability
through the cloud.
November 3, 2010SURF - ICT innovation by and for higher education and research
It can be:• Software (SaaS)• Platform (PaaS)• Infrastructure (IaaS)
Characteristics:• On demand• Scalable• Flexible
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Source: Niraj Juneja, Webscale Solutions“A Walk in the Clouds”
…capability delivered by the big cloud players…
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Cloud services are interesting, because the IT in your organization is:
• not really 24x7
• expensive
• time consuming
• rigid, i.e., fixed functionality/options
• increasingly complex and brittle
• not meeting the increasing performance demands
• lacking sufficient expertise
• having difficulty keeping up with the pace of IT innovation
• not your core business
not what the users expect
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Cloud Servicesis a
Paradigm Shift
Cf.
Production,Distribution,
Provisioning of Electricity
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Regional Monopoly (PZEM, PLEM, PEM, etc)
Towards market forces
Production Distribution Provisioning Client
OxxioElectrabelGreenchoiceNed. Energie Mij.E-ONDong Energy…
Tennet&
Local?
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GoogleMicrosoftYahooAmazonForce.comOracle(Sun)…
University IT centers
Towards market forces
Production Distribution Provisioning Client
InternetSURFnet
LocalPrivate
?
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Cloud Servicesare
Disruptive It’s easy to
miss the boat Cf.
Digital Equipment Corpand the personal computer
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Digital Equipment CorpSuccessful in mini computers
DEC PDP-12, 1969.
Price $27,900.
Applications:
Psychology (a.o. Statistical analysis)
Chemistry
Patient monitoring
Industrial tests
En last but not least Zork.
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Along came Apple with a disruptive idea,the Apple II
Home ComputerApril 1977
Integer Basic
Full-stroke keyboard - only uppercase lettersMOS 65021 MHz4 KB (64 KB max.)12 KB (Monitor + Integer Basic + 'sweet 16' mini-assembler )40 x 24 / 80 x 24 (with 80 columns card)
40 x 40-48 (16 colors), 280 x 192 (4 and later 6 colors)one channelVideo out (composite), 8 expansion slots, Tape recorder, Paddles
$1298
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(Apple I a DIY kit)
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After spending millions $$this was DEC’s answer to the PC:
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300 Professional series 1979
DCF-11 chipset (325/350) - Harris J-11 chipset (380)
13.33 MHz. (325 - 350), 15 MHz. (380)
MMU and FPA (belong to the DCF-11 chipset)
Memory 256 KB (up to 1 MB)
Graphics 1024 x 256 dots.
Video output, Keyboard, Printer output
325: 2 x 5.25 400 KB FDD
P/OS, RT-11,, Venix
$8,000 and up
a pc with mini specifications
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DEC fell apart and was eaten
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CompaqHewlett-Packard
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The CIOs reaction to cloud services?
• Who is in control?
• Where are the servers doing the computing?
• Where are my data stored?
• How are my data managed?
• How is security organized?
• What happens when a service fails?
• What service levels can I choose from?
• What are the service limitations?
• How is continuity guaranteed?
Cloud services are a big RISK!
‘The PC is a risk!
A mini is better.
ergo
let’s build a pc with mini specifications’
Let’s build our own cloud!
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Cloud services users are looking for
• Freedom to choose
• Low costs
• Functionality
• Accessibility
• Reasonably high reliability
• Reasonable assurance of security and privacy
They care less about:• What platform is used• What hardware is used• How things are organized• Etc.
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Consider this
Central facilities
• Student PC’s
• Calender
• Limited Storage
• Some Collaboration sw
• No synch
• No Chat
• “We’ll think about it”
• “We know what’s best”
Private facilities
• They have their own laptop
• They have their own account
• Choose
• Plenty
• Can get it anywhere
• Sync anything
• They use it all the time
• “Why? It’s there!”
• “I decide (own risk)”
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It is time to rethinkwhich services
a higher education institution should provide,
why and for whom
A postal office?An internet access provider?
A computer dealer?A software dealer?
In the 90’s many of these services were scarce.
But not anymore!
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Let’s analyze what students, faculty and administration really do and need to support those activities…
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Answer this question:Why do we offer certain facilities?
• as a marketing instrument?− then you better outperform the market facilities − or offer something unique
• to control procedures, usage and results?− then you stifle creativity and professionalism− or encourage workarounds
• to help those less skilled in IT use?− then what is the minimum skill needed?− why not let their peers help them?
• what problem are you trying to solve?
• Is it your problem, your responsibility?
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Then decide: what to make, buy, or outsource, and what to let go!
MakeOutsource
Partner Contract
mission critical
contextcore
supporting
I willHelp myself!
CloudServices
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Disruption only started…
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JSB, Deloitte, Cloud Computing – Storms on the Horizon, 200927
…and developments in NL are picking up
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Google, Salesforce.com, IBM, de Universiteit Twente, Kennispark Twente en Caase.com
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So prepare your IT organization:
• for a shift in focus− Service production decreases;− Service coordination increases;− Information infrastructure importance increases;− more flexible / agile IT.
• shift in expertise− less development and production;− more expertise on core business needs;− more architectural (information integration) expertise;− more market expertise.
• shift toward cooperation with peer institutions− demand aggregation;− IT (energy) cost reduction.
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Remember, many of your users can choose with their feet and leave you with underused expensive facilities!
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Leo Plugge
www.surf.nl/wtr