Leaving Nobody Behind: helping residents thrive in a digital worldSouthwark Revenue and Benefits Stakeholder Conference 24 September 2015

Victoria Stirling, Tinder

Foundation@Socialvic

Tinder Foundation

We are a staff-owned mutual and social enterprise

A world where everyone benefits from digital

James Richardson

I know we always use this is presentations but the audience can't possibly read it - if you want something pretty while you talk about the stats, why not a nice pic of a learner being helped?

• Can’t do all of the four basic skills:– Communicate– Find Things– Share– Keep Safe

• 68% of this 9.5m have never been online• 32% are infrequent or narrow internet users• 4.1m adults who live in Social Housing are offline

9.5m don’t have basic digital skills (BBC/Ipsos Mori, March. 2014)

James Richardson

Again, it's pretty but your audience won't be able to read it.

Goal is to create independent and confident internet users

Not just about broadband infrastructureNot about one-off usage

Why should local authorities & other front-line agencies care about digital inclusion?

• Social Justice– Equality, improving lives– Educational attainment for children, employment,

lower household bills, reduced social isolation• Financial Security

– Make cost savings and focus spend on priorities– Universal Credit: £6.844m next three years

increased arrears predicted for a medium sized Housing Association

Moving people to online public services• No-one’s ‘spark’ to get digital skills is to interact

with Government online (except to get a job)• After gaining digital skills via UK online centres

(July 2013 data):– 81% visited central/local Government websites– 56% moved at least one face-to-face or telephone

contact to an online contact with Government– average contacts moved online 5.8 in past month

• Start with the fun stuff, but embed progression to your services (and Gov services) into their journey

Technology & Tenants

•Online tenants can’t do all online transactions•Some online services need a (re) design to consider the needs of low-skilled users•Technology: infrastructure essential but problematic; local specific; long timescales; not easy to make the right choices•Better to try small, pilot and iterate (agile)

Integration & partnership•Develop cross-organisation working with other

teams, private, public & 3rd sector•Internal & external signposting and referrals•Training for key workers and other front line staff•Targeting support on those who are most

excluded•Ensuring digital inclusion is embedded into what

you do - not bolt-on

What Tinder Foundation do• Through the UK online centres network we’ve

helped 1.2m people to get online since 2010• Free learning platform www.learnmyway.com

with content to help people get online including job-seeking & financial literacy

• Key strategic funders and partners – e.g. BIS, NHS England, Post Office etc

• Managed the Digital Deal Programme for DWP & DCLG

Local+

Digital+

ScaleFree

Optimised for mobile learning

Social housing

specialist network

Free online courses for digital inclusion, financial inclusion and employability - www.learnmyway.com

Optimised for mobile learning

Free embed code available for your website

Mike’s story

Get involved!• UK online centres

– Become a UK online centre– Join one of our Specialist Networks– Link up with UK online centre(s) near you

• Learn My Way– Use it in your training courses (DI, job clubs, older

people’s sessions, Financial Literacy)– Embed courses on your website

• Enquire about our Digital Champion training• Funding opportunities to deliver digital skills

support!

Thank You!vic@tinderfoundation.org@socialvic on twitterwww.ukonlinecentres.comwww.learnmyway.comwww.communityhowto.comhttp://digitalhousinghub.ning.com/