helpdesk & customer support magento extension
DESCRIPTION
This plugin offers advance helpdesk and Magento ticketing solutions. It enforces a standard workflow within any organization to resolve customer’s complaints. Create and manage departments, priorities, auto-responders and much more. Read more at http://www.fmeextensions.com/magento-help-desk-professional.htmlTRANSCRIPT
![Page 1: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/1.jpg)
HelpDesk & Customer Support Magento Plugin
FMEextensions
![Page 2: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/2.jpg)
2bestpowerpointtemplates.com
Why Should You Buy It?1.It enforces a standard workflow for customers’
complaint resolution
2.Support Tickets are kept in database which is easy to track
3.Tickets are assigned to specific departments
4.Helpdesk History is maintained
5. Streamlined channel for agent to customer communication
6.Automatic status notifications, auto responders etc.
7.To provide outclass customer service
8.It removes language barriers
Continued…
![Page 3: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/3.jpg)
3bestpowerpointtemplates.com
Why Should You Buy It?9. Tickets are handled by their priority and status
10. Includes built-in knowledge base section for customers and agents
11. Standard reporting and analyses tools to measure the performance
12. Web-based interface, accessable from anywhere
13. Integrated with customer accounts.
And much more….
![Page 4: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/4.jpg)
4bestpowerpointtemplates.com
Download & InstallTo download and install ticketing system, click on below link. Once you have downloaded the plug-in, it includes detailed instructions on installation and
usage.
Help Desk Magento Module
![Page 5: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/5.jpg)
5bestpowerpointtemplates.com
Configuration1.Magento Customer Support Extension
Configuration
2.Configure Alerts and Notices
3.Create and Manage Departments
4.Create Ticket Priorities
5.Manage Tickets
Learn how to configure: Read Step by Step
![Page 6: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/6.jpg)
6bestpowerpointtemplates.com
Backend
![Page 7: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/7.jpg)
7bestpowerpointtemplates.com
Tickets Status
![Page 8: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/8.jpg)
8bestpowerpointtemplates.com
Configurable Autoresponders
![Page 9: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/9.jpg)
9bestpowerpointtemplates.com
Create Custom Ticket Priorities
![Page 10: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/10.jpg)
10bestpowerpointtemplates.com
Create & Manage Departments
![Page 11: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/11.jpg)
11bestpowerpointtemplates.com
Configuration
![Page 12: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/12.jpg)
12bestpowerpointtemplates.com
Configuration
![Page 13: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/13.jpg)
13bestpowerpointtemplates.com
Front-end
![Page 14: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/14.jpg)
14bestpowerpointtemplates.com
User Accounts
![Page 15: HelpDesk & Customer Support Magento Extension](https://reader033.vdocuments.site/reader033/viewer/2022061111/54544edfb1af9f99228b4941/html5/thumbnails/15.jpg)
15bestpowerpointtemplates.com
Thank you
If you have found this useful, please like us on Facebook
https://www.facebook.com/FMEMagentoExtensions