helpdesk 9 -18h · •2 years for free as standard – includes helpdesk (9:00-18:00 mon-fri cet),...

• Helpdesk 9 -18h• Free logistic• No Loan unit• 14 days repair• Two first years of cover are FREE• PrimeSupport cover is available up to 5

years after purchase date of the unit

• Helpdesk 9-21h• Free logistic• Loan unit for Monitors & CineAlta Camcorders• 7 days repair for products without loan unit• Paid offer from product purchase date• PrimeSupport cover is available up to 5

years after purchase date of the unit

• Tailored after-sales contracts• Regular servicing• 3rd party support teams• Available for 3, 5, 7 or 10 year terms

One-off Services from Sony specialists :• Health-check (ex: for second-hand products)• Training• Product set-up and configuration• On-site engineering support

Note: PrimeSupport offering varies for each product.

• Available for 3, 5, 7 or 10 year terms

• Perfect for protecting high-value solutions

• A contract that fits your requirements, designed to address all your needs... Rapid response times Extended technical telephone support Critical spare partsOn-site engineering Support for 3rd party products Software upgrades

• For more information contact [email protected]

Note: PrimeSupport offering varies for each product.

• 2 Years for free as standard – includes helpdesk (9:00-18:00 Mon-Fri CET), standard repair & logistics costs.

• 1 Year Extension (2+1=3 Years of cover)To order: 1x PSP.PXWLFS.3.

• 2 Years Extensions (2+1+1=4 Years of cover)To order: 2x PSP.PXWLFS.3.

• 3 Years Extensions (2+1+1+1=5 Years of cover)To order: 3x PSP.PXWLFS.3.

• 2 Years Elite cover from the date of purchase of yourcamera – includes extended helpdesk access (9:00-21:00 Mon-Fri CET) & fast-track repair (~7 days).

To order: 1x PSP.PXWLFS.P2.

In addition to the 2 years Elite cover, client can purchase1 year extensions as followed:• 1 Year ExtensionTo order: 1x PSP.PXWLFS.P1.

• 2 Years ExtensionTo order: 2x PSP.PXWLFS.P1.

• 3 Years ExtensionTo order: 3x PSP.PXWLFS.P1.

PXW-FS5(K)PXW-FS7(K)PXW-FS7MII(K)

• Healthcheck (ex: for second-hand products; products without warranty)

To order: PSP.HC.HANDYCAM.


• 1 Year Extension (2+1=3 Years of cover)To order: 1x PSP.PXWXZ.3.

• 2 Years Extensions (2+1+1=4 Years of cover)To order: 2x PSP.PXWXZ.3.

• 3 Years Extensions (2+1+1+1=5 Years of cover)To order: 3x PSP.PXWXZ.3.


To order: 1x PSP.PXWXZ.P2.

In addition to the 2 years Elite cover, client can purchase1 year extensions as followed:• 1 Year ExtensionTo order: 1x PSP.PXWXZ.P1.

• 2 Years ExtensionTo order: 2x PSP.PXWXZ.P1.

• 3 Years ExtensionTo order: 3x PSP.PXWXZ.P1.

PXW-X70PXW-X70/4KPXW-Z150



HXR-NX100HXR-NX5R


• 1 Year Extension (2+1=3 Years of cover)To order: 1x PSP.PXWX.3.

• 2 Years Extensions (2+1+1=4 Years of cover)To order: 2x PSP.PXWX.3.

• 3 Years Extensions (2+1+1+1=5 Years of cover)To order: 3x PSP.PXWX.3.


To order: 1x PSP.PXWX.P2.

In addition to the 2 years Elite cover, client can purchase1 year extensions as followed:• 1 Year ExtensionTo order: 1x PSP.PXWX.P1.

• 2 Years ExtensionTo order: 2x PSP.PXWX.P1.

• 3 Years ExtensionTo order: 3x PSP.PXWX.P1.

PXW-X160PXW-X180PXW-X200



• 2 Years of Prime Support Elite included in everypurchase – includes Advanced Exchange Service: Replacement unit within 48h, (72h for non-EU) Standard helpdesk support Logistic covered

• PrimeSupport extension packages can be bought at any time, up to 5 years after purchase date of the unit.

DWX Series Audio

Covered products Package codefor 1 year extension

Package codefor 3 year extension

DWT-B01N/21 DWT-B01N/33 DWT-B01N/42

PSP.DWTB01N.E1X PSP.DWTB01N.E3X

DWM-02N/21 DWM-02N/33 DWM-02N/42

PSP.DWM02N.E1X PSP.DWM02N.E3X

DWT-P01N/21 DWT-P01N/33 DWT-P01N/42

PSP.DWTP01N.E1X PSP.DWTP01N.E3X

DWR-S02DN/21 DWR-S02DN/33 DWR-S02DN/42

PSP.DWRS02DN.E1X PSP.DWRS02DN.E3X

DWR-R02DN/W PSP.DWRR02DN.E1X PSP.DWRR02DN.E3X


• 1 Year Extension (2+1=3 Years of cover)To order: 1x PSP.MON_PVMA.3.

• 3 Years Extensions (2+3=5 Years of cover)To order: 1x PSP.MON_PVMA.5.

• 3 Years Elite cover from the date of purchase of yourmonitor – includes: extended helpdesk (9:00-21:00 Mon-Fri CET) standard repair (~14 days) with logistics covered loan unit for duration of repair.

To order: 1x PSP.MON_PVMA.E3.

• 5 Years Elite cover from the date of purchase of your monitor – includes: extended helpdesk (9:00-21:00 Mon-Fri CET) standard repair (~14 days) with logistics covered loan unit for duration of repair.

To order: 1x PSP.MON_PVMA.E5.

LMD-941WLMD-A170LMD-A220

LMD-A240PVM-A170PVM-A250

• Engineer On-Site Visit : PSP.ENGINEER.1

• Initial Set up: PSP.INITIALSETUP.1Available for LMD-A220 & LMD-A240 only.

• 1 Day Training : PSP.TRAINING.1

Loan unit for duration of repair


• 1 Year Extension (2+1=3 Years of cover)To order: 1x PSP.MON_LMDB.3.

• 3 Years Extensions (2+3=5 Years of cover)To order: 1x PSP.MON_LMDB.5.


To order: 1x PSP.MON_LMDB.E3.


To order: 1x PSP.MON_LMDB.E5.

LMD-2110WLMD-B170


• Initial Set up: PSP.INITIALSETUP.1Available for LMD-B170 only.




• 1 Year Extension (2+1=3 Years of cover)To order: 1x PSP.MON_BVME.3.

• 3 Years Extensions (2+3=5 Years of cover)To order: 1x PSP.MON_BVME.5.


To order: 1x PSP.MON_BVME.E3.


To order: 1x PSP.MON_BVME.E5.

BVM-E251BVM-E171


• Initial Set up: PSP.INITIALSETUP.1




• 1 Year Extension (2+1=3 Years of cover)To order: 1x PSP.MON_BVMX.3.

• 3 Years Extensions (2+3=5 Years of cover)To order: 1x PSP.MON_BVMX.5.


To order: 1x PSP.MON_BVMX.E3.


To order: 1x PSP.MON_BVMX.E5.

BVM-X300 V2PVM-X550


• Initial Set up: PSP.INITIALSETUP.1




• 1 Year Extension (2+1=3 Years of cover)To order: 1x PSP.C.OAPOMP.1ER.

• 2 Years Extensions (2+2=4 Years of cover)To order: 1x PSP.C.OAPOMP.2ER.

• 3 Years Extensions (2+2+1=5 Years of cover)To order: 1x PSP.C.OAPOMP.2ER + 1x PSP.C.OAPOMP.1ER.

BRC-H800BRC-H900BRC-X1000


• 1 Year Extension (2+1=3 Years of cover)To order: 1x PSP.B.OAPOMP.1ER.

• 2 Years Extensions (2+2=4 Years of cover)To order: 1x PSP.B.OAPOMP.2ER.

• 3 Years Extensions (2+2+1=5 Years of cover)To order: 1x PSP.B.OAPOMP.2ER + 1x PSP.B.OAPOMP.1ER.

MCX-500RM-IP500

Professional Solutions Europe a division of Sony Europe Limited . A company registered in England and Wales Registered office: The

Heights, Brooklands, Weybridge, Surrey, KT13 0XWRegistered company number: 2422874

helpdesk 9 -18h · •2 years for free as standard – includes helpdesk (9:00-18:00 mon-fri cet),...

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