help your sister - bmjaws-cdn.internationalforum.bmj.com/pdfs/2016_k5_louis_kelly.pdf ·...
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International Forum on Quality & Safetyin Healthcare
HELP YOUR SISTERBe a Brave-Hearted Rebel at Work
@LoisKelly 4.15.16
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@LoisKelly @RebelsAtWork #Quality2016
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"Change. Save. Sustain. In Partnership with Patients.”
@LoisKelly @RebelsAtWork #Quality2016
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TROUBLEMAKER REBEL
Problems Possibilities
Complain Create
Me-focused Mission-focused
Pessimist Optimist
Energy-sapping Energy-creating
Alienate Attract
Alone Together
@RebelsatWork
@LoisKelly @RebelsAtWork #Quality2016
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Help your sister.
@LoisKelly @RebelsAtWork #Quality2016
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She’s not a team player.She doesn’t
know how things work
around here.
She’s just a nurse
practitioner.
Who does she think she is?
@LoisKelly @RebelsAtWork #Quality2016
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@LoisKelly @RebelsAtWork #Quality2016
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@LoisKelly @RebelsAtWork #Quality2016
What’s a rebel to do?
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@LoisKelly @RebelsAtWork #Quality2016
Do it together.
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“When just 10% of the
population holds an
unshakeable belief,
their beliefs will always
be accepted by the
majority.”
10%tipping point
Network research scientists, Rensselaer Polytechnic Institute http://news.rpi.edu/luwakkey/2902
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@LoisKelly @RebelsAtWork #Quality2016
Conflict Curiosity
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Self care:
Know when to quit
No one has your back
Values not shared
Relationships fraying
@LoisKelly @RebelsAtWork #Quality2016
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@LoisKelly @RebelsAtWork #Quality2016
How to make ‘rebel’ a welcome norm?
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@LoisKelly @RebelsAtWork #Quality2016
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“…a sense of confidence that the
team will not embarrass, reject or
punish someone for speaking up…a
team climate characterized by
interpersonal trust and mutual respect
in which people are comfortable being
themselves.”
Amy Edmondson, Harvard Business School
@LoisKelly @RebelsAtWork #Quality2016
PSYCHOLOGICAL SAFETY
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APPRECIATION
CHARACTER STRENGTHS
Making it safe
@LoisKelly @RebelsAtWork #Quality2016
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More trusting. More likely to help. Stronger self-worth.
People are less likely to express gratitude
at work than any other place in their lives.John Templeton Foundation study, 2013
@LoisKelly @RebelsAtWork #Quality2016
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Appreciate, recognize diverse strengths
Creativity Curiosity Judgment Love of
Learning
Perspective Bravery Perseverance Honesty
Zest Love Kindness Social
Intelligence
Teamwork Fairness Leadership Forgiveness
Humility Prudence Self-Regulation Gratitude
Appreciation of
Beauty/ExcellenceHope Humor Spirituality
www.viacharacter.org
@LoisKelly @RebelsAtWork #Quality2016
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Confidence
Self-esteem
Optimism
Organizations focused on strengths:
77% of employees say they are
flourishing, engaged, able to make
things happen at work.
71% of employees who believe their
managers can name their strengths
feel engaged and energized by their
work.
VIA Institute on Character
@LoisKelly @RebelsAtWork #Quality2016
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@LoisKelly @RebelsAtWork #Quality2016
Strength Intolerance Absence
Bravery She’s so pushy.
He wants attention.Spinelessness
Curiosity We don’t have time
to think about that.Complacency
Creativity Is it proven?
Where’s the data?Conformity
The perils of ignoring strengths
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@LoisKelly @RebelsAtWork #Quality2016
“The more people
surrounding us who are
kind, or curious, or full of
hope, the greater our own
likelihood of acting in these
ways.
All are winners when
someone acts in
accordance with his or her
strengths and virtues."
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Find your rebel wild pack.
Turn to curiosity amid conflict.
Know when to quit.
Make it safe.
Appreciate strengths and differences.
@LoisKelly @RebelsAtWork #Quality2016
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Be not afraid.
@LoisKelly @RebelsAtWork #Quality2016
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@LoisKelly @RebelsAtWork #Quality2016
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@LoisKelly @RebelsAtWork #Quality2016
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Help your sisters and brothers.
@LoisKelly @RebelsAtWork #Quality2016
Especially your rebels.