healthcare customer story: sirona
TRANSCRIPT
“The decision would deliver an annual
£500,000 saving and would give us the
ability to redesign services around the
needs of patients and service users”,
wrote Richard Tarring, Commercial
Director.
In a very tight and challenging six-month
time scale, Sirona needed to seamlessly
replicate more than 200 reports that clinical
staff were already using on RiO into CXAIR,
a new analysis solution that was being
deployed across the organisation.
The previous provider of South
Gloucestershire’s community and learning
disability services had relied on a costly
arrangement with a local supplier for its
reporting to commissioners from its RiO
patient administration system.
However, Sirona decided to remove this
arrangement and utilise in-house IT
resources for reporting, something they
were already doing for other services across
Bath and North East Somerset. The move
required a rapid and complex programme
of data migration, which posed a significant
challenge due to the unfamiliarity with the
incumbent RiO system.
The Challenge
Healthcare Case Study
Sirona Care & Health is a not-for-profit, independent organisation that
provides publicly funded health and social care services to support
people in their communities. In 2014, Sirona took over the learning
disability and adult community services across South Gloucestershire,
and efficiencies were required to make the most of the data available.
Key Benefits
£500,000 annual cost saving
Improved data visibility for community-based staff
Has upgraded from monthly reports to real-time analysis
This should have been a monumental task,
one which Sirona only achieved by being
able to quickly collaborate with external
expertise, unrestrained by the traditional,
burdensome procurement processes
often encountered in the NHS.
The process involved a highly unusual level of
collaboration and agility. Input from all sides,
including teams and clinical staff at Sirona, was
critical. Instead of starting with a detailed
specification, ideas were discussed and an overall
working framework was created, which kept the
project agile enough to quickly change direction
when problems or issues were encountered, or
when new actions were suggested by one of the
partners to achieve results.
Sirona can now not only fulfil its contractual
reporting requirements to commissioners, but has
moved from measuring activity in monthly reports
to having access to real time intelligence that is
integrated across the services and geographical
areas it serves. This has real meaning for patients.
This may be one of the first projects of its kind, but
community services will continue be managed in
new ways by organisations like Sirona into the
future, meaning further movement towards a
more flexible, commercial way of doing things with
a view to saving money and improving services for
the end user.
CXAIR has drastically improved data
visibility for community-based staff.
Previously, they would have needed
to travel back to base to look at the
patient record. Now, thanks to new
reporting and the new systems that
has been put in place, they have
access to that information in the field.
The decision would deliver an annual
£500,000 saving and would give us the ability to
redesign services around the needs of patients and
service users
Richard TarringSirona
Commercial Director
The Solution
Key Benefits
of CXAIR
Healthcare Case Study