Health Management Training Material CSPS Contents Catalogue Date July 2017

 

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Contents

• HML User Guide – Getting Started

a. Accessing the portal P1 b. Getting Registered P1-3 c. Logging in P4 d. Making a referral P6-7 e. Save for Later & Rejections P8-9 f. Tracking Cases P10 g. Exporting Data – P11 h. Viewing Case detail and Case Documents P12 i. Managing your account and sharing your cases P13-14 j. Password Reset P15-16 k. Username Reminder P17 l. Additional permissions & Advanced Functions P18 m. Reassigning cases P18-19 n. User administration P20 o. Manage your accounts P20 p. Manage locked users P20-21 q. Management Information P21-22 r. Live MI P23 s. Previous MI P24 t. Library P25 u. Security P26

 

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• I am already a client of HML – How do I access the Cabinet Office Portal?

a. HML Online Shared Services Step 1 & 2 P1 b. Step 3 & 4 P2 c. Working with different organisations P2 d. Two factor authentication P3 e. Security P4

• What methods can I send a referral?

a. 100% HML Online - with or without a MIC b. Referral Online - MIC by SFTP c. Referral Online – MIC by post d. 100% Referral by Post

• Transition of in-flight cases

• Case Status Explanations

• Who do I contact if I need help?

• How to present sickness absence records

 

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• Security Management a. Information Security Policy P2 b. Notes P2-3 c. Compliance Policy P3 d. Personal Data P3 e. Personal Security P3-4

i. Staff handling sensitive/personal MO data f. Physical Security P4

i. Physical protection of information g. System Based Security P4

i. Outsourcing and third party access h. Information Handling P5-6 i. User Management Policy P6 j. Use of computers for processing Civil Service Employer information P7-8 k. Network management P8-9 l. Software management P9-10 m. Incident Handling P10 n. Mobile Computing P10 o. Teleworking P11 p. Cryptography P 11 q. Business Continuity & Disaster Recovery – P11

 

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Appendix Related Health Management Policy Extract from Information Security Manual

• Topic specific policies P12 • Security of third party access P12 • Outsourcing P12 • Accountability of assets P13 • Information classification P13 • Personal Security P13-14

o Security in job definition and resourcing • User Awareness P14 • Related Health Management Policy Extract from Information Security Manual P14 • Physical and Environmental Security

o Secure areas P14-15 • Equipment Security P15 • General Controls P15 • Communications and operations management P16

o Operational procedures and responsibilities • Health Management IT Policy P16

o Purpose • Legislation that applies P16 • Health Management Policy P17 • Computer Systems P17 • Software & Software Applications P18 • Data/Electronic InformationP18 • Backup P19

 

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• Anti-Virus and Perimeter Protection P19 • Change management P20 • Consumables (Toner / Paper / Batteries etc) P20 • Section 2 – Computer Users P20 • Health & Safety P20 • Training P20 • User Accounts P21 • Passwords P21 • System Usage P21 • Section 3 - e-mail, Internet and Remote Access P21 • Email P21-P22 • Webmail P22 • Internet P22 – P23 • Strategy P23 • Remote Access P23 • Section 4 – Data Security P24 • Introduction P24 • Data Classification P24

o Public Company Data P24 o Proprietary Company Data P24 o Confidential Company Data P25 o Confidential Customer Data P25 o Public Customer Data P25 o Ownership & Management P25- P26

• Security P27 • Section 5 - Contravention of the IT Policy P27 – P28

 

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