Health Center Library

Overview

Evelyn Morgen, Director

March 2007

A Place to Learn

o 170,800 visitors in FY06

o 11% more in FY07o More than 900,000

virtual visits in FY06

A Treasure Trove of Knowledge“An investment in knowledge always pays the best interest.”

Benjamin Franklin We choose the best health care journals, databases and books and deliver

them to desktops

The updated knowledge in these resources Improves patient care Provides data for researchers Helps faculty educate our students

Librarians enhance and maintain these resources and teach people how to use them efficiently

We encourage Life Long Learning by providing a comfortable inviting PLACE for independent or collaborative study

Major Library Customers UCHC Research Scientists 511 UCHC Faculty 525 Community Faculty 2,500 UCHC Physicians 350 UCHC Nurses 400 UCHC Students 850 UCHC Residents 604 General Public, Patients & Families thousands

How do we do it?

We work collaboratively supported by an Integrated Library Software System

Access Services Information & Education Services Collection Management Network Systems Healthnet – Consumer Health

Access Services Opens & Closes Library seven days a week Staffs Library Desk 94 hours a week Circulates or reshelves 53,980 items annually Registers 3,429 patrons annually (Proxy & Barcodes) Processes 17,140 inter-library loan requests annually EFTS – Provides software and services to allow electronic

payments of loans for 1,100 US & Canadian libraries Staff

10 FTEs (5.5 FTEs on grant or income funds) Students – 1.5 FTEs

Quote

“The library staff is uniformly courteous and helpful in finding, retrieving and lending materials. We would be lost without them.”

Faculty – LibQual Survey Nov 06

Information & Education Services Answers 3,068 in-depth questions annually Teaches 127 classes to 1,046 students Evaluates & Purchases Ref Books, AVs, Databases Computer Education Center – answers 2,111 questions annually Provides academic computing support to all students CEC recommends and supports PDAs & Laptops for students CEC maintains 60 computers & 3 high-tech classrooms

Staff IES Staff – 4.7 FTEs CEC Staff – 2 FTEs CEC Students – 1 FTE

Quote

“The service is outstanding and the teaching about database searches and End Notes is extremely helpful.”

Faculty – LibQual Survey Nov 06

Collection Management

Evaluates, purchases, and organizes library collection in multiple formats from multiple vendors

Licenses 1,500 journals annually Answers copyright and licensing questions about

library resources Works with Storrs campus library on joint purchases Processes & catalogs 1,800 items annually Maintains Integrated Library System including links to

e-resources on multiple databases Staff

5 FTEs

Quote

“UCHC is simply the most cutting edge, curious-minded, courteous, caring, medical library I have ever encountered. Certainly not the largest, but the electronic facilities of late are unbelievable!”

Faculty – LibQual Survey Nov 2006

Network Systems

Designs, develops and maintains a database-driven, dynamic content library website

Develops subject specialty pages such as for PDAs Administers proxy accounts & maintains server Provides usage statistics of library resources Maintains and supports 18 public computers, 22 laptops, and 35

staff computers Provides technical support to library staff & patrons Provides sys admin & applications support for 5 library servers

Staff 2 FTEs

Quotes

“I’m grateful to have electronic access to library resources both from the office and home.”

Staff LibQual Survey Nov 2006

“I miss the library when off campus, but have memorized my lib bar code number because I use it so frequently.”

Student – LibQual Survey Nov 2006

Healthnet Provides authoritative content for library’s Consumer Health

Website and promotes Healthnet program Provides content for UCHC websites including Cancer Center

and Celebrate Women Provides training and outreach to over 170 public librarians &

175 organizations annually Serves on State Library committees to recommend consumer

resources & provides programs at CLA Creating a Go Local Site for Connecticut Answers over 400 in depth Patient Questions annually

Staff 2 FTEs

Quote

“With your help we were able to access up-to-date medical information needed to learn how to regulate my diet while taking warfarin.”

Patient letter – January 2007

How do we decide what to get?

Usage statistics – internal & external Questionnaires – recent LibQual Data Benchmarking data from other libraries User requests Networking with other librarians Focus groups

Quote

“The employees at the UCHC library are wonderful! They are very helpful, kind, and always put effort into solving my problems and answering questions.”

Staff – LibQual Survey Nov 2006

Welcome!