headwaters probe heart patient compaint

Cholly Boland, presidentand CEO of Headwaters

Health Care Centre, saysthe hospital will investigatea complaint it received froma Mono resident concerningits response to indications

he faced a possible heartattack.

An e-mail containing acopy of Ian McKay’s letterof complaint to the hospital

was received by this paperon Tuesday.

Mr. Boland, saidHeadwaters has a completeprocess concerning patient

complaints. “With any com-plaint we take it very seri-ously, we investigate it, wefollow up directly with thepatient and we implementchanges based on whatwe’ve learned,” he said.

Although Mr. Bolandcommented thatHeadwaters would be fol-lowing up directly with Mr.McKay, he said they willnot be commenting on thisspecific situation publicly.

However, he did com-ment on Headwaters’ desireto improve in the event ofan unsatisfactory visit to thehospital.

“We prefer that they do itwhen they’re having theexperience, when they’rehaving the situation, at thetime that they have a com-plaint,” he said. “That’s theway we improve when peo-ple tell us what they areunsatisfied with and wewelcome that opportunity.”

In the letter, Mr. McKaysaid that on Tuesday, March9 he experienced a sharp

pain in his chest whilewalking to work alongToronto’s UniversityAvenue. The pain stoppedwhen he stopped walkingbut it was enough to worryhim into going to theHeadwaters walk-in clinicafter work that day.

Mr. McKay said he wasseen that day by one of thedoctors at the clinic whobelieved it was heart-relatedpain and prescribed a nitro-glycerin spray designed torelieve the pain if it hap-pened again. The doctor hadalso stated that Mr. McKaywould need to undergo astress test as well as anangiogram.

Although an urgentrequest was then faxed toanother doctor’s office toschedule these tests, byThursday, March 11, Mr.McKay had yet to hear any-thing from that doctor’soffice about scheduling.When he called the officehe was told the fax fromTuesday hadn’t been dealt

with yet. Mr. McKay said he then

went to his own doctor inOakville on Friday morn-ing, March 12. She hadagreed that the symptomswere heart-related andrequired urgent attention,but referred him back toHeadwaters because of hisdesire to be treated closer tohome. He says he spent sev-eral hours in the Emergencydepartment at Headwatersbefore yet another doctoragreed that he needed toschedule the same tests asthe two previous doctors.

Initially, the earliestappointment Headwatershad available for anEchocardiogram was April12, a month away, but theX-ray department latermanaged to do it on March24. He said the hospital’sDoctor of Radiology “toldme that she would call thespecialist and ask to havethe timing for the stress testspeeded up..”

Mr. McKay said that

after waiting for a few dayshe called the specialist’soffice only to be told thestress test could not bescheduled until after he hada consultation with the spe-cialist, on April 22.

“I immediately contact-ed my doctor who said thistiming was unacceptableunder these circumstancesand, having given up onbeing able to receive treat-ment in the HeadwatersHealth Care system in anykind of timely fashion, Iagreed that she refer me toher local system, i.e.,Oakville Trafalgar andTrillium Hospitals. Withinthat system, I was able to gothrough all the necessarydiagnostic examinations/consultations and to receive(successful) angioplasty onMay 13,” just three weekslater than his consultationwith the specialist wouldhave been in Orangeville.

“I was advised by thecardiologist that, based onthe nature of the blockage inmy artery, I was fortunatenot to have had a heartattack. I was scheduled formy follow-up consultationwith the cardiologist onJune 17 and it appears all iswell.”

Mr. McKay said his con-cerns lie in the Headwatersadministrative system, thepossible need for more spe-cialists and the delays heexperienced.

Mr. Boland is not com-menting on this specificcase but stated that every-one involved will be spokento during the investigation.

“We really very sincere-ly want to ensure patientsdon’t have unsatisfactoryexperiences atHeadwaters,” he said. “Wewant to make sure that wehave the opportunity toimprove.”

A4 July 15, 2010 Orangeville Citizen/Free Press and Economist

By LINDSEY PAPP

Staff Reporter

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NEVADA EDITIONEXT. CAB 4WD



HWY: 11.4L/100KM • 25MPG

CITY: 15.9L/100KM • 18MPG∆

$1,500IN CHROME

ACCESSORIESON US♦♦

PLUS


2010 ACADIA SLE



HWY: 8.4L/100KM • 34MPG

CITY: 12.7L/100KM • 22MPG∆

EMPLOYEE PRICING

$33,859*

MSRP $39,424


2010 CANYON REG. CAB

HWY: 7.8L/100KM • 36MPG

CITY: 11.3L/100KM • 25MPG∆

EMPLOYEE PRICING

$15,997*

MSRP $25,569

INCLUDES FREIGHT, PDI & FEES

2010 TERRAIN SLE



HWY: 6.1L/100KM • 46MPG

CITY: 9.2L/100KM • 31MPG∆

EMPLOYEE PRICING

$26,652*

MSRP $28,959

VEHICLE PRICING IS NOW EASIER TO UNDERSTAND BECAUSE ALL OUR PRICES INCLUDE FREIGHT, PDI AND MANDATORY GOVERNMENT LEVIES.Prices do not include applicable taxes and PPSA. Consumers may be required to pay up to $599 for Dealer fees.***

YOU PAY WHAT GM EMPLOYEES PAY

SLT-2 model shown††

SLE-1 4WD withAluminum wheels shown††

UP $3300▼▼

TO

RECYCLE YOUR 1995 OR OLDER VEHICLE AND RECEIVE

IN ADDITIONAL CASH INCENTIVES. IN COLLABORATION WITH RETIRE YOUR RIDE, FUNDED BY THE GOVERNMENT OF CANADA.

ASK ABOUT

$2,000 GM CARD MAX. REDEMPTION ALLOWANCE†

$1,500 GM CARD MAX.

REDEMPTION ALLOWANCE†

$1,500 GM CARD MAX.


$2,000 GM CARD MAX.


$2,000 GM CARD MAX. REDEMPTION ALLOWANCE†

COMES STANDARD WITH: • 5-year/160,000 km GM Powertrain

Component Limited Warranty▲ • Air Conditioning • Tilt Steering

• Cruise Control • Fog Lights • 16-in. Wheels • Carpet Flooring

• OnStar®¥ • Front and Rear Chrome Bumpers

NOTICE TOCREDITORS IN THE ESTATE OF

EDNA CASSAN, alsoknown as EDNA

CHARTER and EDNASHEARDOWN

All persons having anyclaims against the estate ofthe above named, late of theTown of Shelburne, in theCounty of Dufferin, in theProvince of Ontario, whodied on or about 18th day ofApril, 2010, are herebynotified to send to theundersigned solicitors forthe Estate Trustee, on orbefore the 5th day ofAugust, 2010, fullparticulars of their claims.Immediately after the saidday, the assets of thedeceased will be distributedamong the parties entitledthereto, having regard onlyto the claims of which theEstate Trustee shall thenhave notice.Dated at Orangeville this15th day of July, 2010.John Douglas Cassan,Estate Trustee With a Willby his solicitorsMullin Thwaites Ward LLPP.O. Box 6725 First StreetOrangeville, ON L9W 2Z5Patricia L. Sproule Ward519-941-4559 (Ext. 225)

The lawyers and staff of Shepherd, Osyany & KingLLP welcome Ruhia Jokhio to our office. Ruhiareceived her Bachelor of Commerce from RyersonUniversity. Her major was in marketing, allowing herto develop her presentation, organization, leadershipand teamwork skills. She also minored in e-business,allowing her to gain insight into the challenges facingbusinesses in an online marketplace. Ruhia completed her joint MBA/LLB degree at the Universityof Ottawa in 2008. During her MBA, Ruhia was one of five members of the Case Competition teamthat won first place at the national MBA games, competing against 14 MBA schools from acrossCanada in a timed business case analysis and presentation. After completing her degree, Ruhia spenther time travelling as well as developing her home renovation and interior decorating skills at home.Ruhia has a diverse work experience ranging from retail to investment banking. In her spare timeRuhia is an amateur cook, artist, movie buff and avid traveller. No stranger to new beginnings,having moved from the Middle East to Toronto to Ottawa, and now to Shelburne, Ruhia looksforward to working with and settling in the community. Ruhia has a special interest in municipallaw, but she will be involved in every facet of our general practice of law. Please contact her at 519925-5331, ext. 222, or [email protected].

The Law Office with Over 50 Years of Service to the Community

Ruhia Jokhio

Celebrating their

50thWedding

Anniversaryon

16 July 2010June and Lee Moir

Headwaters to probe heart patient’s complaint

Orangeville Mayor RobAdams, MP David Tilson,Fire Chief AndyMacintosh and owner JohnLokker, among others,were at the old firehall onBroadway to for a ground-breaking ceremony.

Since Mr. Lokkerbought the fire hall, whichhad been used as a PizzaPizza outlet, five yearsago, he has been planningto renovate it in an attemptto restore it to its formerglory.

“We saw potential torestore it to its originalstate,” he commented.

Architect Ian Starkeystated that the addition tothe building would be atotal of 1500 square feet.The renovations will con-vert the old firehall intoleasable office space, mix-ing the original charm ofthe historic building andthe contemporary style ofMr. Starkey.

Mr. Lokker said theyare focusing on preservingas much of the style aspossible. They are makingreplicas of the original firehall doors currently beingarchived, as well as an oldfire hydrant.

A deadline has been setfor the end of Decemberthis year.

Groundbreakingheld for old firehall

headwaters probe heart patient compaint

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