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Operational Excellence

Future of Operations: The Robots are Here!

March 21st, 2018

Industrial revolutions have reshaped the world four times over the past four centuries. What has happened so far?

© 2018. For information, contact Deloitte Greece Future of Operations: The Robots are Here!

1950s

Third Industrial RevolutionDigital Revolution

1760s

First Industrial RevolutionMechanisation & industrialization

1870s

Second Industrial RevolutionTechnological Revolution

2020s

Fourth Industrial RevolutionIndustry 4.0

The Automation continuum ranges from strategies that improve parts of processes to sophisticated technologies with cognitive elements

Evolution of Automation


Source: Gartner Hype Sycle for Emerging Technologies Note: Trends across time are not to scale

Robotic Process Automation

Software used to capture and interpret existing applications for the purpose of automating transaction processing, data manipulation, and communication across multiple IT systems

- Deloitte, “The Robots are Coming”

▪ Screen scraping data collection

▪ Rules based business process management

▪ Tactical toolset to automate repetitive tasks

▪ Cheaper and faster step towards process efficiency

Intelligent Automation

Automate non routine tasks involving intuition, judgment, creativity, persuasion, or problem solving

- Deloitte, “Automate This”

▪ Data input and output in any format

▪ Pattern recognition within unstructured data

▪ Replication of judgment based tasks

▪ Basic learning capabilities for continuous improvement to quality and speed

Artificial Intelligence

“The theory and development of computer systems able to perform tasks that normally require human intelligence.”

- Deloitte, DU Press “Cognitive Technologies”

▪ Natural language recognition and processing

▪ Dealing with unstructured super data sets

▪ Hypothesis based predictive analysis

▪ Self-learning rules continuously rewritten to improve performance

There are 7 Robotic Skills that can drive the automation of what traditionally has relied upon human skills and manual effort.

Automation Skillset


Will your job still exist in 2030? Recent studies predict the need for job mobility…Job mobility


Speed

Adaptability

Predictability

Scalability

People

Organization

It is about:

Robotic Automation Market will reach US $4.98B by 2020 globally and is forecasted to grow at 60.5% CAGR

Robotic and Cognitive Automation (R&CA) Market


RPA software provides advanced macro-like capabilities that can be deployed at an enterprise or business unit level.

Robotic Process Automation – Overview


Opening email and attachments

Logging into web/ enterprise applications

Moving files and folders

Copying and pasting

Filling in forms

Reading and writing to databases

Scraping data from the web

Making calculations

Connecting to system APIs

Extracting structured data from documents

Collecting social media statistics

Following “if/then” decisions/rules

RPA is… RPA is not…

Computer-coded software

Programs that replace humans performing repetitive rules-based tasks

Cross-functional and cross-application macros

Walking, talking auto-bots

Physically existing machines processing paper

Artificial intelligence or voice recognition and reply software

What it can do

RPA can easily be deployed and managed from a central controller to interact with a wide range of business applications

Robotic Process Automation – How It Works


Business Architects specify the detailed instructions for robots to perform and “publish” them to the robot controller repository

The Control Room is used to assign jobs to robots and to monitor their activities

Each Robot is located on an organization environment – which may be virtualized or physical (i.e., desktop computer) – where it interacts directly with business applications

Business Users review and resolve any exceptions or escalations

Robots are capable of interacting with a wide range of Applications

1

3

Business Architect 2 Control Room

Robot

4 Business Users

5 Applications

ILLUSTRATIVE‏

1

2

3

4

5

• Opening emails and attachments

• Moving files and folders

• Following “if/then” decisions and

rules

• Copying and pasting data

• Populating standard forms

• Logging into web/enterprise

applications

• Connecting to system APIs

• Extracting structured data from

documents

• Collecting social media statistics

• Reading and writing to databases

• Scraping data from the web

• Merging data from multiple places

• Extracting and reformatting data

into reports or dashboards

• Conducting data calculations

Routine Keystroke Operations Application InterfaceManual Data Collection &

Manipulation

Key Functions Replaced by Bots

The operating model determines how robots are implemented in an organization thereby setting the level of centralization for decision taking, responsibilities, etc

Robotic Process Automation – Organizational Design


Business

Drivers

Challenges

• Low cost automations across selected operations functions

• Ideal model for establishing Robotic Automation Capability in a specific division or divisions with minimum dependency on other functions

• Not scalable across the enterprise

• Standards can become fragmented and difficult to impose

• Can lead to duplication of hardware infrastructure and RPA deliverables

• Low cost, scalable automations across multiple operations functions using central and standard platform

• Appropriate where the operations team will retain ownership and responsibility for a shared robotic process automation capability

• Implementing centralized change and automation delivery management disciplines across multiple operations functions can be problematic of the model does not already exist

• Low cost, scalable automations across the enterprise using a central and standard platform

• Perfect model where a Competence Center is already established in the organization

• Implementing a Competence Center culture in the organization is a material investment if the structure does not already exist

• Capability can become a resource bottleneck

RPA adoption can take place in three stages: Prototypes and /or Pilots, and full scale RPA implementation

Robotic Process Automation – Adoption Approach


Simulates a few aspects of the process being automated on a safe environment

Prototype Pilot Implementation

Small-scale, short-term automation platform to test and prove changes

1 2

Processes being performed bythe current organization (humans) are now performed by ‘bots’

3

✓ Used to Socialize and Educate Your Organization Around RPA Benefits✓ Provides Value to Your

Organization

▪ Typically don’t run on test or production environments

▪ May lead to implementations but are not a prerequisite

▪ Run in the test and later on the production environments

▪ Also called a feasibility study or proof of concept

▪ Processes may be redesigned prior to being automated

▪ Requires buy-in from impacted stakeholders

Ideal tool to market the benefits of automation within the organization

Usually the initial stage in a project used to test the technology on a specific process

Process redesigns require input from subject matter experts and an assessment of impacts on other areas and processes

As an alternative to process transformations, automation drives value with lower cost and higher speed of execution

Robotic Process Automation – How they add value


Efficiency & Quality

Characteristic outcomes of process automation

Transformative Change

Re-engineer core processes while automating the function

Flexibility

Rapidly scale up or down depending on the nature of the business issue

Decouple Profits & Labor

Revenue and profit generated becomes less dependent on the ability to scale labor; automation enhances the abilities of current resources

New Competencies

Process owners elevated to process transformation leaders and robot designers as production becomes more automated

15 – 90% cost reduction opportunity depending upon the characteristics of the functions selected for automation

Cost Reduction

High degree of accuracy and high-throughput

Insource & Control

Option to retain cost savings through insourcing and greater control over processes

Scalability & Expertise

Freed up capacity to develop competencies and build expertise

Governance & Compliance

Secure, audited and managed robotic platforms and improved quality/ consistency of data

Short payback period with low integration costs and high potential ROI

Competitive Advantages

Demo of process using illustrative vendor invoice creationSpotlight on: Video Demo


URL: https://www.youtube.com/watch?v=EdHRjKUhtRs

https://www.youtube.com/watch?v=EdHRjKUhtRs

https://www.youtube.com/watch?v=EdHRjKUhtRs

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© 2018. For information, contact Deloitte Greece.

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