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MGT435

Organizational Change

In this course, students will study and apply alternative theories, models

and strategies for creating and managing organizational change. The

effectiveness of management tools in initiating problem-solving and

decision-making to bring about change within organizations is evaluated.

MGT435: Organizational Change

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Table of Contents

COURSE AT A GLANCE ...................................................................................................................................................................... 4

COURSE DESCRIPTION ............................................................................................................................................................................ 4

COURSE DESIGN ..................................................................................................................................................................................... 4

COURSE PREREQUISITES ......................................................................................................................................................................... 5

LEARNING OUTCOMES ........................................................................................................................................................................... 5

LEARNING RESOURCES .......................................................................................................................................................................... 5

Required Text .................................................................................................................................................................................... 5

Required Websites ............................................................................................................................................................................. 5

Recommended Materials ................................................................................................................................................................... 6

COMPONENTS OF COURSE EVALUATION ................................................................................................................................... 7

DISCUSSIONS .......................................................................................................................................................................................... 7

QUIZZES ................................................................................................................................................................................................. 7

ASSIGNMENTS ........................................................................................................................................................................................ 7

FINAL PAPER .......................................................................................................................................................................................... 8

COURSE GRADING .................................................................................................................................................................................. 9

Grading Percent Breakdown ............................................................................................................................................................. 9

WEEK ONE ........................................................................................................................................................................................... 10

COURSE CONTENT ................................................................................................................................................................................ 10

Overview ......................................................................................................................................................................................... 10

Learning Outcomes ......................................................................................................................................................................... 10

Required Readings .......................................................................................................................................................................... 10

Discussions ...................................................................................................................................................................................... 11

Quiz ................................................................................................................................................................................................. 12

WEEK TWO .......................................................................................................................................................................................... 13

COURSE CONTENT ................................................................................................................................................................................ 13

Overview ......................................................................................................................................................................................... 13



Discussions ...................................................................................................................................................................................... 14

Quiz ................................................................................................................................................................................................. 14


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WEEK THREE ...................................................................................................................................................................................... 15

COURSE CONTENT ................................................................................................................................................................................ 15

Overview ......................................................................................................................................................................................... 15



Discussions ...................................................................................................................................................................................... 16

Quiz ................................................................................................................................................................................................. 16

Assignments ..................................................................................................................................................................................... 17

WEEK FOUR ......................................................................................................................................................................................... 18

COURSE CONTENT ................................................................................................................................................................................ 18

Overview ......................................................................................................................................................................................... 18



Discussions ...................................................................................................................................................................................... 19

Quiz ................................................................................................................................................................................................. 19

WEEK FIVE .......................................................................................................................................................................................... 20

COURSE CONTENT ................................................................................................................................................................................ 20

Overview ......................................................................................................................................................................................... 20



Discussions ...................................................................................................................................................................................... 21

Final Paper ..................................................................................................................................................................................... 21

COURSE MAP ....................................................................................................................................................................................... 22


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Course at a Glance

Course Description

In this course, students will study and apply alternative theories, models and strategies for creating and managing

organizational change. The effectiveness of management tools in initiating problem-solving and decision-making to bring

about change within organizations is evaluated.

Course Design

This course has been designed to complement the textbook, which is proprietary to Ashford University. The flow of the

course’s five learning modules follows the flow of the textbook.

The specified learning objectives have been incorporated into the course along with weekly learning objectives gleaned

from the textbook. The course activities follow the standard Ashford format and progress up Bloom’s Taxonomy as the

course progresses.

Multimedia resources were identified to highlight the course concepts and provide material for further study.

The discussions for the first learning module can be completed without the use of the textbook, to accommodate students

who receive their textbooks late.

The Week 3 assignment provides a scenario and instructs students to select short-term and long-term change models.

They are also directed to explain their reasoning, demonstrating that they can select and apply change models, which

supports the following learning outcomes: Apply change models to short-term, small-scale, and long-term, large-scale

change and Integrate alternative organizational change concepts and theories with practice.

The final paper requires that students diagnose an organization’s need for change and apply Kotter’s 8-Step Approach.

This will demonstrate an understanding of all five learning outcomes, but most specifically Articulate the need for change

as well as the process for doing so, Apply change models to short-term, small-scale, and long-term, large-scale change,

and Integrate alternative organizational change concepts and theories with practice.


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Course Prerequisites

There are no prerequisites for MGT435.

Learning Outcomes

Upon successful completion of this course, students will be able to:

1. Assess the effects of organizational change on the people in the organization.

2. Articulate the need for change as well as the process for doing so.

3. Identify the stakeholders, contexts, and key principles associated with internal and external organizational change.

4. Apply change models to short-term, small-scale, and long-term, large-scale change.

5. Integrate alternative organizational change concepts and theories with practice.

Learning Resources

Required Text

Weiss, J.W. (2012). Organizational change. San Diego, CA: Bridgepoint Education, Inc.

This text is a Constellation™ course digital materials (CDM) title.

Required Websites

Qualman, E. (Producer). (2011). Social media revolution 3. [Web Video]. Retrieved from

http://www.youtube.com/watch?v=x0EnhXn5boM&feature=player_embedded

Godin, S. (Speaker). (2006). Seth godin: Ideas that spread, win. [Web Video]. Retrieved from

http://www.youtube.com/watch?v=m4Ch2z5ftwQ

ABCNews.com. (Producer). (2011). Steve jobs resigns as apple ceo. [Web Video]. Retrieved from

http://abcnews.go.com/Technology/steve-jobs-resigns-apple-ceo/story?id=14374908

http://outboundsso.next.ecollege.com/default/launch.ed?ssoType=CDMS&redirectUrl=https://content.ashford.edu/ssologin?bookcode=AUMGT435.12.2


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Red Tree Leadership & Development. (Producer). (n.d.). You can be good at change. [Web Video]. Retrieved from

http://www.redtreeleadership.com/video/player.php?video=ChangeEssentialsIntro

Gladwell, M. (Speaker). (2011). Malcom gladwell on innovation . [Web Video]. Retrieved from

http://www.youtube.com/watch?v=wg0Zg8-2_Jo

Recommended Materials

Godin, S. (2001, December 31). Survival is not enough Fast Company, Retrieved from

http://www.fastcompany.com/magazine/54/survival.html

McNamara, C. (n.d.). Organizational change and development (managing change and change management). Retrieved

from http://managementhelp.org/organizationalchange/index.htm

Lillie, B. (2011, October 18). [Web log message]. Retrieved from http://blog.ted.com/2011/10/18/rethinking-normal-in-

technology-qa-with-justin-hall-tipping/

Horn, M. (Speaker). (2010). Disrupting class: How disruptive innovation will change the way the world learns. [Web

Video]. Retrieved from http://mitworld.mit.edu/video/821

Bloomberg L.P. (Producer). (2011). Bloomberg game changers: Steve jobs. [Web Video]. Retrieved from

http://www.bloomberg.com/video/66625228/


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Components of Course Evaluation

Multiple measures of evaluation are used in the course, allowing students opportunities to demonstrate their learning in

more than one way, and giving consideration to individual learning styles. Course components that will be evaluated

include:

Discussions

Each week students will participate in online discussions with classmates, which are related to the week’s readings. These

discussions replace the interactive dialogue that occurs in the traditional classroom setting. Each week, students’ initial

discussion posts are due by 11:59 p.m. (of the time zone in which each student resides) on Day 3 (Thursday). Students

will have until 11:59 p.m. on Day 7 (the following Monday) to make the required minimum number of response posts to

classmates. Discussions represent 41% of the overall course grade.

Quizzes

In Weeks One through Four, students will demonstrate and reinforce their understanding of the week’s content by taking

open-book quizzes. Students have up to 12 hours to complete a quiz once they begin. The quiz must be completed in one

sitting, by Day 6 of the week in which it is due. The questions are multiple choice and true/false. Each quiz is worth five

percent. Quizzes represent 24% of the overall course grade.

Assignments

There is a written assignment due in Week Three of this course. These assignments must reflect college-level writing and

critical thinking. Assignments represent 10% of the overall course grade.


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Final Paper

The final assignment for this course is a Final Paper. The purpose of the Final Paper is for you to culminate the learning

achieved in the course by demonstrating your knowledge of organizational management by synthesizing the information

from class into work and life experience. The Final Paper represents 25% of the overall course grade.

Focus of the Final Paper

Think of an organization you have worked for or one with which you are very familiar. Diagnose the need for change and

present a plan to transform the organization, utilizing Kotter’s 8-Step Approach.

Include the following sections headings and additional sections as needed:

1. Introduction

2. Company Overview

3. Diagnosis

4. Kotter’s 8-Step Approach

5. Conclusion

The Final Paper for the course must be submitted to the instructor by 11:59 p.m. of the time zone in which you reside on

the last day of the class.

Writing the Final Paper

The Final Paper: Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.

1. Must be eight to ten double-spaced pages in length (not counting the title page and references) and formatted

according to APA style.

2. Must include a title page with the following:

Title of paper

Student’s name

Course name and number

Instructor’s name

Date submitted


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3. Must begin with an introductory paragraph that has a succinct thesis statement.

4. Must address the topic of the paper with critical thought.

5. Must end with a conclusion that reaffirms your thesis.

6. Must use at least three scholarly resources.

7. Must document all sources in APA style, as outlined in the Ashford Writing Center.

8. Must include a separate reference page, formatted according to APA style as outlined in the Ashford Writing

Center.

Course Grading

Grading Percent Breakdown

Discussions 41%

Quizzes 24%

Assignments 10%

Final Paper 25%

Total: 100%


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Week One

Course Content To be completed during the first week of class

Overview

Assignment Due Date Format Grading Percent

Post Your Introduction Day 1

Discussion 1

Examples of Organizational Change Day 3 (1

st post)

Discussion 4

Implementing Organizational Change Day 3 (1

st post)

Discussion 4

Week One Quiz Day 6 Quiz

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Learning Outcomes

This week students will:

1. Identify the stakeholders, contexts, and key principles associated with internal and external organizational change.

2. Explain one of the approaches to understanding organizational change.

3. Explain one of the approaches to implementing organizational change.

Required Readings and Multimedia

1. To successfully complete this week’s assignments, read the following chapters from the text, Organizational

change:

Chapter One – Organizational Change Management: An Introduction

2. To successfully complete this week’s discussion, “Examples of Organizational Change,” view the following

video:

Social Media Revolution (http://www.youtube.com/watch?v=x0EnhXn5boM&feature=player_embedded)





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Discussions

Participate in the following discussions:

1. 1st Posting Due by Day 1. Post Your Introduction. Please post a brief bio on the first day of class. Respond to

at least three of your classmates' bios. Use this forum to get acquainted and for ongoing non-content related

discussions.

2. 1st Posting Due by Day 3. Examples of Organizational Change. View the Social Media Revolution video. We

have all watched organizations around us change in response to technology, legislation, consumer demand, and

other factors. Provide an example of an organization that has changed for the better and how this transition

benefited its customers, employees, and investors. Review several of your peers’ posts. Discuss how and why

these changes have occurred, with at least two of your peers.

Your initial post should be at least 200 words in length. Support your claims with examples from required

material(s) and/or other scholarly resources, and properly cite any references. Respond to at least two of your

classmates’ posts by Day 7.

3. 1st Posting Due by Day 3. Implementing Organizational Change. This post should be at least 200 words in

length. Select one of the following approaches to understanding or implementing organizational change.

Summarize this approach. Provide an example of how this information could be useful to an organization.

Review several of your peers’ posts. Discuss any similar or opposing perspectives you have, with at least two of

your peers. Take care to be professional and polite even if your beliefs or viewpoints differ.

Dunphy and Stace’s Four Levels of Change

Balogun and Hailey’s Change Model

Proactive vs. Reactive Changes

Strategic Change versus Tactical Change

Tichy’s 3 Types of Change

Open-systems Framework

Balanced Scorecard

The Stakeholder Approach



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Quiz

1. Due Day 6. Week One Quiz. Complete the quiz on the assigned readings for the week.


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Week Two

Course Content To be completed during the second week of class

Overview


Innovation Day 3 (1

st post)

Discussion 4

Change Models Day 3 (1

st post)

Discussion 4

Week Two Quiz Day 6 Quiz

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Learning Outcomes


1. Articulate the need for change as well as the process for doing so.


3. Compare the following change models: environment-industry-organization contingency, organizational life-cycle,

action research model, eight-step approach, appreciative inquiry.



change:

Chapter Two – Diagnosing and Planning for Change

2. To successfully complete this week’s discussion, “Innovation,” view the following video:

Ideas that Spread, Win (http://www.youtube.com/watch?v=m4Ch2z5ftwQ)





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Discussions


1. 1st Posting Due by Day 3. Innovation. View the Seth Godin video about innovation, Ideas that Spread, Win.

Think of an innovative company and explain how its ability to adapt has enabled the organization to remain

competitive in its industry. Review several of your peers’ posts. Discuss with at least two of your peers how

these changes impacted employees or other organizational stakeholders.




2. 1st Posting Due by Day 3. Change Models. Select and compare two of the following change models:

environment-industry-organization contingency, organizational life-cycle, action research model, eight-step

approach, appreciative inquiry. Identify the pros and cons of the two models you selected. Review several of

your peers’ posts. Discuss any similar or opposing perspectives you have, with at least two of your peers. Take

care to be professional and polite even if your beliefs or viewpoints differ.




Quiz

1. Due Day 6. Week Two Quiz. Complete the quiz on the assigned readings for the week.



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Week Three

Course Content To be completed during the third week of class

Overview


Tools of Organizational Change Day 3 (1

st post)

Discussion 4

Changes at the Top Day 3 (1

st post)

Discussion 4

Week Three Quiz Day 6 Quiz

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Change Model Assignment Day 7

Assignment 10

Learning Outcomes




3. Identify the nine steps in Ackerman and Anderson’s roadmap for change, Cummings and Worley’s five

dimensions of leading and managing change, and the three components of organizational change.

4. Summarize the relationship between leaders and stakeholders in implementing change.



change:

Chapter Three – Implementing Change

2. To successfully complete this week’s discussion, “Changes at the Top,” view the following video:

Steve Jobs Resigns as Apple CEO (http://abcnews.go.com/Technology/steve-jobs-resigns-apple-

ceo/story?id=14374908#.Tw4YdXI8CSo)



http://abcnews.go.com/Technology/steve-jobs-resigns-apple-ceo/story?id=14374908#.Tw4YdXI8CSo


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Discussions


1. 1st Posting Due by Day 3. Tools of Organizational Change. Select one of the following tools: the nine steps in

Ackerman and Anderson’s roadmap for change, Cummings and Worley’s five dimensions of leading and

managing change, or the three components of organizational change. Explain how a leader could use this tool in

guiding an organizational change. Review several of your peers’ posts. Respond to two peers who did not choose

the same tool as you. Discuss the similarities and differences between the tools.




2. 1st Posting Due by Day 3. Changes at the Top. View this video about Apple’s leadership, Steve Jobs Resigns as

Apple CEO. Explain what impact you think the loss of Steve Jobs will have on each the company’s primary

stakeholder groups: customers, employees, and investors. In what ways to you think Tim Cook’s leadership

might change Apple? Review several of your peers’ posts. Discuss any similar or opposing perspectives you

have, with at least two of your peers. Take care to be professional and polite even if your beliefs or viewpoints

differ.




Quiz

1. Due Day 6. Week Three Quiz. Complete the quiz on the assigned readings for the week.




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Assignments

1. Due by Day 7. Change Model Assignment. Imagine that you are an executive for XYZ, Inc., a high-end retail

chain that sells luxury watches, jewelry, and hand bags. You’ve just been put in charge of the company’s first

international expansion, opening a store in Shanghai, China. This will be a short-term, small-scale change for the

organization. After one year, you will be expected to begin opening additional stores in Brazil, Russia, India, and

China (also known as the BRIC countries). This will be a long-term, large-scale change.

In 3-5 pages, explain which change model you would follow for the short-term change and which you would

follow for the long-term change. Provide rationale for your decision and discuss the effects that these changes

would have on the employees, managers, and executives within the organization. Include at least two references

and follow standard APA formatting for your paper.

Carefully review the Grading Rubric for the criteria that will be used to evaluate your assignment.


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Week Four

Course Content To be completed during the fourth week of class

Overview


Personal Experiences Day 3 (1

st post)

Discussion 4

Failures of Change Day 3 (1

st post)

Discussion 4

Week Four Quiz Day 6 Quiz

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Learning Outcomes



2. Describe the major reasons why change programs fail in organizations.

3. List the five pillars of successful, sustainable change and describe the relationship among the pillars.


5. Summarize the relationship between leaders and stakeholders in implementing change.



change:

a. Chapter Four – Shaping and Sustaining Change

2. To successfully complete this week’s discussion, “Personal Experiences,” view the following video:

a. You Can Be Good at Change

(http://www.redtreeleadership.com/video/player.php?video=ChangeEssentialsIntro)





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Discussions


1. 1st Posting Due by Day 3. Personal Experiences. View the video You Can Be Good at Change. Think of an

organizational change that you experienced. Describe how you were impacted by the change. What could the

leadership have done to make the transition more successful? Cite one or more change models to support your

assertion. Review several of your peers’ posts. Compare your experiences with at least two peers and identify

lessons you can apply to future organizational changes.




2. 1st Posting Due by Day 3. Failures of Change. Organizational change is not always successful. Identify factors

that can cause change initiatives to fail and the five pillars that can cause them to succeed. Highlight an

organization that failed to adapt and evaluate which of these factors and pillars were demonstrated by this

organization. Review several of your peers’ posts. Discuss any similar or opposing perspectives you have, with

at least two of your peers. Take care to be professional and polite even if your beliefs or viewpoints differ.




Quiz

1. Due Day 6. Week Four Quiz. Complete the quiz on the assigned readings for the week.



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Week Five

Course Content To be completed during the fifth week of class

Overview


Partnerships Day 3 (1

st post)

Discussion 4

Organizational Learning Day 3 (1

st post)

Discussion 4

Week Five Quiz Day 6 Quiz

4

Final Paper Day 7

Final Paper 25

Learning Outcomes


1. Integrate alternative organizational change concepts and theories with practice.

2. Identify key traits for successful change leaders.

3. Define empowerment and its role in the change process.

4. Describe the relationship between learning and change in organizations.

5. Explain one of the approaches to implementing organizational change.



change:

a. Chapter Five – Adapt & Rejuvenate: Agile, Learning Organizations

2. To successfully complete this week’s discussion, “Partnerships,” view the following video:

a. Malcolm Gladwell on Innovation (http://www.youtube.com/watch?v=wg0Zg8-2_Jo)





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Discussions


1. 1st Posting Due by Day 3. Partnerships. View the Malcolm Gladwell video, Malcolm Gladwell on Innovation,

about today’s customers desiring partnerships. How does employee empowerment aid in building partnerships

between companies and their customers? Provide an example from your experience as an employee or customer.

Construct your answer from the theories you’ve learned. Review several of your peers’ posts. Compare your

experiences with at least two peers and identify lessons you can apply in your future work.




2. 1st Posting Due by Day 3. Organizational Learning. Evaluate the importance of organizational learning.

Provide examples of how learning and change can impact one another. Review several of your peers’ posts.

Discuss any similar or opposing perspectives you have, with at least two of your peers. Take care to be

professional and polite even if your beliefs or viewpoints differ.




Final Paper

1. Due by Day 7. Final Paper. The complete instructions for the Final Paper can be found in Week Five of your

online course or in the “Components of Course Evaluation” section of this guide.



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Course Map

The course map illustrates the careful design of the course through which each learning objective is supported by one or

more specific learning activities in order to create integrity and pedagogical depth in the learning experience.

Learning Outcome Week Assignment

1. Assess the effects of organizational change

on the people in the organization.

2 3 3 4

Innovation Discussion Changes at the Top Change Model Assignment Personal Experiences

2. Articulate the need for change as well as the

process for doing so.

1 2 5 5

Implementing Organizational Change Innovation Partnerships Final Paper

3. Identify the stakeholders, contexts, and key

principles associated with internal and

external organizational change.

1 3 5 5

Examples of Organizational Change Changes at the Top Partnerships Organizational Learning

4. Apply change models to short-term, small-

scale, and long-term, large-scale change.

2 3 3 4 5

Change Models Tools of Organizational Change Change Model Assignment Personal Experiences Final Paper

5. Integrate alternative organizational change

concepts and theories with practice.

4 5 5

Failures of Change Organizational Learning Final Paper

heading 1 - yolarocktools.yolasite.com/resources/mgt435 course guide.pdf · 2013-01-09 · examples...

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