HCL inRetail & Consumer Packaged GoodsAligning technology with your business

Hello, I’m from HCL! We work behind the scenes, helping our customers to shift paradigms and start revolutions. We use digital engineering to build superhuman capabilities. We make sure that the rate of progress far exceeds the price. And right now, 60,000 of us bright sparks are busy developing solutions for 500 customers in 26 countries across the world. How can I help you?

www.hcltech.com

• Economic factors affecting consumer spending

• Rapidly fluctuating consumer tastes & preferences; unpredictable product life cycles

• Uneven cash flow due to seasonal demand

• Companies struggling to make merchandising decisions based on future trends

• Forecasting errors resulting in excess merchandise or out-of-stocks and missed opportunity

HCL – Here to help• Over10yearsexperience

• 110+globalcustomers

• End-to-endITservices&solutions-ADM,ASM,InfrastructureManagementandOperations,BPO

• AMRResearchratesusaleaderinretail&CPG

INDUSTRY TRENDS AND CHALLENGES

• Retail sales growth slowing [down to -8% in the US compared to last year]

• Wholesale prices increasing [forcing retailers to increase prices or take lower margins]

• Increasing industry concentration [fewer players due to M&As and bankruptcies]

• Evolution of shopping venues [due to changes in consumer shopping behavior]

• CPG industry growing despite recession [9.7% increase in net margins]

• Companies cutting down SKUs to remain focused

• Companies gearing up to invest in customer facing technologies [Investing in eCommerce for indirect sales]

• Companies going global [moving from multinational to globally integrated]

Retail Business Trends CPG Business Trends

The Challenges

• Loyalty programs to retain customers, encourage repeat visits and increase purchases

• Forecasting and global supply chain excellence

• Master data management and business intelligence

• Enterprise IT consolidation, standardization and optimization

• SOA (Service Oriented Architectures) as a solution for crossing application boundaries

• Experience – Over 10 years

• Customers – 110+ globally

• Team – 3600+ technology & domain consultants

• Micro-verticals – Apparel, Footwear, Accessories, Food, Grocery, Quick Service Restaurants, Specialty Retail, Etailers, Consumer Packaged Goods (CPG) including Food & Beverage Manufacturers, Retail ISVs

• Services – Enterprise Transformation, Product Engineering & Development, System Integration IT Services, Management & Operations, BPO, Infrastructure Services

• Partnerships – SAP, JDA , Oracle, Manhattan Associates, Red Prairie, IBM, Microsoft Retail, Infor, Sterling Commerce, Elastic Path, Escalate Retail [GERS] & Shipcom

• CoEs – Microsoft Dynamics AX & CRM, JDA, Oracle Retail, Ecommerce, SAP IS Retail, Demand driven Supply Chain, DW, POS, RFID

| 60000 people | 26 countries

• End-to-end order management solutions - customer management, order management, location management, purchase management, pricing/discounts, billing/invoicing

• Improving supply chain efficiency, streamlining store operations, merchandising, customer solutions, eCommerce lifecycle price management, enterprise solutions, RFID, product lifecycle management

• Documented strengths in offshore based IT services for retail - application development & maintenance, assurance, implementation & enhancement services across new and legacy technology platforms

EXPERTISE ACROSS THE RETAIL & CPG ECOSYSTEM

ApparelTry Provides kiosk-based Try On solutions for in-store applications; Customers can try apparels on themselves or on models

Connect-Loyalty Program A loyalty management framework empowering businesses to implement and manage multiple loyalty programs

CXO Dashboard An e-commerce web store platform for small & medium retailers wanting to establish a quick online presence that can be regularly customized without any external vendor support

eKiosk A framework showcasing a shopping cart that allows users to add or subtract from the cart

EPoS4u Provides total transparency and control of the store’s transaction process

eStore An e-commerce web store platform for small & medium retailers wanting to establish a quick online presence that can be regularly customized without any external vendor support

RFID Provides a 360 º, 6/6, 24/7 view of the entire supply chain; Working prototype of a store solution

Track n Trace Provides end-to-end product supply chain visibility within and beyond the organization, and enables compliance with industry standards for food safety

WPoS Framework aimed at providing Wireless Retail PoS services

IPs/ Solution Accelerators

Apparel & Footwear Consumer Goods Specialty Food & Grocery

Supply Chain Planning & Execution

In-Store Operations

Customer Relationship Management

Enterprise Management & Support

Enablers

Strategic Partnerships, Alliances & JVs – SAP, Oracle, MS, JDA, Escalate Retail, JAG

Strong Domain Expertise

Investments in R&D, IPs & Frameworks

Supplier Manufacturer Distributor Retailer Consumer

RETAIL & CPG GLOBAL PRESENCE

HCL Technologies: $5bn

• Strategic partnerships/ alliances with several Fortune 1000 firms

• Working with general merchandisers, specialty retailers, discounters, food processors, beverage manufacturers, personal & household goods manufacturers

• High quality, seamless and cost-effective outsourced services for competitive advantage

Procurement Workflow Reengineering

HCL re-engineered and automated the warehouse booking process for a leading pan-Asian conglomerate, challenged by inefficient procurement processes that led to high operating costs. Results: An efficient booking process and reduced ordering cost due to truck capacity and stock level planning. The company’s IT/Users can monitor the movement of materials across the entire supply chain.

Store Inventory Management

Australia’s largest retailer with more than 2500 stores approached us to develop its store inventory management system. Automating the calculation of ordering quantities, our solution synchronizes and distributes the correct quantities indented for, across all stores, head office and warehouses. Results: Tremendous savings through competitive advantage from mix-and-match promotions and optimized store stocks levels.

Application Portfolio Consolidation

In its 100 year history, the world’s largest apparel company had many mergers & acquisitions resulting in several duplicate applications, fragmented databases and high application maintenance & development costs. We provided APO services by retiring or migrating duplicate/ underutilized applications, re-engineering processes and consolidating database servers. Results: Significant reduction in operating costs and improvement in service quality.

POS [Chip & PIN] Solution

The largest co-operative group in the world approached us to develop a POS solution to handle a multitude of business transactions. We customized a Chip & PIN module and integrated it with the existing POS application. Results: Overall annual savings to the tune of £2,000,000 from various operational areas including transaction processing, fraud avoidance, prevention of lost transactions, overheads [stamp, paper, etc], Chip & PIN cards, “real time” stock control, and price and product auditing.

SUCCESS STORIES

Their can do attitude combined with the total involvement of the senior management to ensure than customer expectations are consistently met, fully justifies our faith and confidence in HCL.

Managing Director, US-based Fortune 200 Retail Chain

HCL has provided us with complementary skills and our relationship has been extremely successful. We are particularly impressed by the quality of their professionals and their customer orientation. I am sure we will succeed with them.

Divisional CIO, the world’s largest apparel company, over 100 years old

Testimonials

Case Studies

RETAIL & CPG PRACTICE SNAPSHOT

Industry Focus

Apparel, Footwear, Accessories, Food, Grocery, Quick Service Restaurants, Specialty Retail, Etailers,

Consumer Packaged Goods (CPG) including Food & Beverage Manufacturers, Retail ISVs

Domain Expertise

• 3600+ domain experts and technical consultants

• 12,000+ person years of Retail experience

• Clearly defined strategy for products/frameworks

• Focused R&D in new technologies and standards

Centers of Excellence - CoE

• Microsoft Dynamics AX & CRM

• JDA

• Oracle Retail

• Ecommerce

• SAP, SAP IS Retail

• Demand driven Supply Chain

• DW, POS and RFID

Domain led innovation through Partnerships & Industry Alliances

• SAP

• JDA

• Oracle

• Manhattan Associates

• Red Prairie

• IBM

• Microsoft Retail

• Infor

• Sterling Commerce

• Elastic Path

• Escalate Retail [GERS] & Shipcom

Unique Business Models

• Risk-Reward Sharing

• Output Based Pricing

• JVs

Comprehensive services across the ecosystem

• Enterprise Applications Transformation

• Infrastructure Services

• Product Engineering & Development (PDM/PLM)

• System Integration

• IT Services, Management & Operations

• BPO

110+ Retail & CPG Customers

7oftheworld’stop35retailers

4ofworld’stop10hardliners&leisuregoodsretailers

2oftheworld’stop3apparelretailers

3ofthetop10APACretailers

4ofthetop5retailersinIndia