hci slides m hetzel 11.4.2013 final
TRANSCRIPT
Leading From Behind Creating a context for communities of practice
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What words and phrases
resonate with you?
What Are Communities of Practice?
...a group of people who come together
to share
in order to move a purpose forward.
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Current Leadership Practices Current leadership practices are not a fit for creating communities of
practice
• It is about more than communities of practice
• It is about working differently
Learn
Experiment
Innovate
• Represents significant change
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Current Leadership Practices
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“In today’s world, the executive’s job is no
longer to command and control but to cultivate and coordinate the actions of others at all
levels of the organization.”
Ancona et al.
Learning to Lead Again As leaders, we are learning new skills to put into practice
“We now accept the fact that learning is a lifelong process of keeping abreast of change. And the most pressing task is to teach people how to learn.”
Peter F. Drucker
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Through the Lens of the Follower Three ways leaders can meet the needs of followers when creating
communities of practice
• Give a #$%^&
• Check the Ego
• Do Your Job
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Background on Case Study Communities of practice to facilitate change: a story of leaders and
followers
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• CEO calling for change
• Communities of practice established to support change
mandate
• Leaders
Individuals in positions of authority
• Chairpersons
Volunteered to help create the communities of practice
Leaders Lacking Engagement
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Leaders Not Meeting Expectations
Leaders Not Sharing in the Experience
Leaders Not Sharing in the Learning
Chairpersons Feeling Disappointed
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“We are not interested in failure. We want to see
this succeed. I am disappointed leadership
is not here too.”
“Because this represents change, leadership needs to be involved.
Leadership needs to be learning too.”
“Leadership cannot
wait to come in every now and
then. What kind of message does that
send?”
Give A #$%^& And cultivate the community in communities of practice
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Create Shared Purpose
Interact
Establish Trust
Give A #$%^&
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“The way to start rebuilding community is to stop the practices that undermine it ... the organization has to shed much of its individualistic behavior and many of
its short-term measures in favor of practices that promote trust, engagement, and spontaneous
collaboration aimed at sustainability.”
Henry Mintzberg
Leaders Lacking Participatory Style
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Leaders Not Sharing Decision Making
Leaders Not Being Explicit
Leaders Not Facilitating Progress
Chairpersons Not Feeling Empowered
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“So leadership is not engaged and it holds decision
making authority.”
“It would have been helpful to know this earlier so we would
not have wasted our time.”
“I am trying to reconcile wanting to be empowered with the reality of what we are. We are not
empowered.”
Check the Ego And create the context for collective leadership
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Share Decision Making
Share Leadership Responsibilities
Encourage Participation
Check the Ego
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“...today’s complex environment often demands a team approach to problem solving. This requires a leader who,
among other things, is comfortable sharing power and generous in doing so, is able to see extraordinary
potential in ordinary people.”
Linda Hill
Leaders Lacking Change Management
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Leaders Not Providing Direction
Leaders Not Establishing Organizational Buy In
Chairpersons Not Feeling Supported
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“Like us, the
organization has questions too. The ambiguity stifles
our ability to take action.”
“Leadership needs to define the common goal and sell it to the organization so people get to the heart of why we exist, what we are
about, so that we would not have to go through this journey on our own.”
“I have the
knowledge to be a change agent but I cannot say that I feel supported as
a change agent.”
Do Your Job And lead the change
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Create the Change Path
Orchestrate the Process of Change
Demonstrate Support to Change Agents
Do Your Job
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“Of course, diffusing such groups across the
organization requires the support of leadership. Without it, efforts in communityship seldom get far.”
Henry Mintzberg
An Important Role There is an important role for leaders in creating communities of practice
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Give a #$%^& Cultivate Community
Check the Ego Create Context for Collective
Leadership
Do Your Job Lead the Change
“Though much network behavior
is emergent, the way network
leaders catalyze action
makes a difference.”
Katrina Pugh & Laurence Prusak
An Important Call to Action Learning how to lead again
• Be students of leadership
• Create a Community of Practice
Identify with the topic
Care about the topic
Commit to learning a new set of skills
Invite others to do the same
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Good Reading!
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• Abele, J. (2011) “Bringing Minds Together,” Harvard Business Review, July.
• Adler, P., Heckscher, C., Prusak, L. (2011) “Building Collaborative Enterprise,”
Harvard Business Review, July.
• Hill, L. (2008) “Where Will We Find Tomorrow’s Leaders,” Harvard Business Review,
January.
• McDermott, R. and Archibald, D. (2010) “Harnessing Your Staff’s Informal Networks,”
Harvard Business Review, March.
• Mintzberg, H. (2009) “Rebuilding Companies as Communities,” Harvard Business
Review, July.
• Pugh, K. and Prusak, L. (2013) “Designing Effective Knowledge Networks,” MIT
Sloan Management Review, Fall.
• Wenger, E., McDermott, R., and Snyder, W. (2002) Cultivating Communities of
Practice, Harvard Business School Press, Boston.