hbo chapter 11 interpersonal behavior
TRANSCRIPT
![Page 1: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/1.jpg)
CHAPTER 11Interpersonal Behavior
Venice Anne D. AvendañoMaria Manolette Bueno
Jireh G. JavillonarAdora B. Recaido
Maela Rose L. RoquePresentors
![Page 2: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/2.jpg)
CHAPTER OBJECTIVESTO UNDERSTAND
The Nature and Types of Conflict Conflict Outcomes and Resolution Strategies Different Personality Types Assertive Behavior Interpersonal Orientations and Stroking Types of Power Organizational Politics and Influence
![Page 3: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/3.jpg)
CONFLICT IN ORGANIZATIONS
Nature of Conflict
Conflict is any situation in which two or more parties feel themselves in opposition.
![Page 4: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/4.jpg)
CONFLICT IN ORGANIZATIONS
Levels of ConflictIntrapersonal
Interpersonal
Intergroup
![Page 5: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/5.jpg)
CONFLICT IN ORGANIZATIONS
Levels of Conflict
Intrapersonal Conflict – to emerge from within an individual, as a result of competing roles taken.
Interpersonal Conflict – a serious problem to many people because they deeply affect a person’s emotions.
![Page 6: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/6.jpg)
CONFLICT IN ORGANIZATIONS
Levels of Conflict
Intergroup Conflict – it is sometimes escalated. On other occasions it may be desirable to de-escalate it.
![Page 7: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/7.jpg)
CONFLICT IN ORGANIZATIONS
Sources of Conflict Organizational change Different sets of values Threats to status Contrasting perceptions Lack of trust Personality clashes
![Page 8: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/8.jpg)
CONFLICT IN ORGANIZATIONS
Sources of ConflictFactors of Personality Differences
1. Agreeableness2. Conscientiousness3. Openness to experience4. Emotional stability5. Extroversion
![Page 9: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/9.jpg)
CONFLICT IN ORGANIZATIONS
Effects of Conflict Conflict is often seen by participants
as destructive, but this is a limited view.
Conflict is not bad at all; rather, it may result in either productive or nonproductive outcomes.
![Page 10: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/10.jpg)
CONFLICT IN ORGANIZATIONS
Effects of ConflictAdvantages: people are stimulated to search for
improved approaches that lead to better results.
energizes them to be more creative and to experiment with new ideas.
once -hidden problems are brought to the surface ,where they may be confronted and solved.
![Page 11: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/11.jpg)
CONFLICT IN ORGANIZATIONS
Effects of ConflictDisadvantages: at the interpersonal level, cooperation and
teamwork may deteriorate. distrust may grow among people who need
to coordinate their efforts. at the individual level, some people may feel
defeated, while the self -image of others will decline and personal stress levels will rise.
![Page 12: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/12.jpg)
CONFLICT IN ORGANIZATIONS
A Model of Conflict conflict outcomes participant intentions resolution strategies negotiating tactics
![Page 13: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/13.jpg)
CONFLICT IN ORGANIZATIONS
A Model of ConflictConflict Outcomes
Win-Lose Win-Win
Lose-Lose Lose-Win
1
3 4
2
Individual B’s Outcome
Indi
vidu
al A
’s Ou
tcom
e
![Page 14: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/14.jpg)
CONFLICT IN ORGANIZATIONS
A Model of ConflictParticipant Intentions conflict outcomes are a product of
the participants intentions ,as well as their strategies.
![Page 15: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/15.jpg)
CONFLICT IN ORGANIZATIONS
A Model of ConflictResolution Strategies Avoiding-physical or mental withdrawal
from the conflict. Smoothing-accommodating the other
party's interest. Forcing-using power tactics to achieve a
win.
![Page 16: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/16.jpg)
CONFLICT IN ORGANIZATIONS
A Model of ConflictResolution Strategies Compromising-searching for middle
ground or being willing to give up something in exchange for gaining something else.
Confronting-facing the conflict directly and working it through to a mutually satisfactory resolution.
![Page 17: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/17.jpg)
A Model of ConflictGuidelines for conflict resolution through
confrontation1. Agree on the common goal: to solve the
problem.2. Commit yourself to fluid, not fixed,
positions.3. Clarify the strengths and weaknesses of
both party’s position
![Page 18: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/18.jpg)
A Model of ConflictGuidelines for conflict resolution through
confrontation4. Recognize the other person’s, and your
own, possible need for face-saving.5. Be candid and up-front; don’t hold back
key information.6. Avoid arguing or using “yes-but”
responses; maintain control over your emotions.
![Page 19: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/19.jpg)
A Model of ConflictGuidelines for conflict resolution through
confrontation7. Strive to understand the other person’s
viewpoint, needs, and bottom line.8. Ask questions to elicit needed information;
probe for deeper meanings and support.9. Make sure that both parties have a vested
interest in making the outcome succeed.
![Page 20: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/20.jpg)
A Model of ConflictGuidelines for conflict resolution through
confrontation10. Give the other party substantial credit
when conflict is over
![Page 21: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/21.jpg)
ASSERTIVE BEHAVIOR
Assertiveness is the process of expressing feelings, asking for legitimate changes, and giving and receiving honest feedback.
![Page 22: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/22.jpg)
ASSERTIVE BEHAVIOR
Indicate consequences
Offer problem-solving alternatives
Empathize
Express your feelings
Describe the behavior
![Page 23: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/23.jpg)
ASSERTIVE BEHAVIORInterpersonal Orientations
I’m OK-You’re not OK
I’m OK-You’re OK
I’m not OK-You’re not OK
I’m not OK-You’re OK
Positive
Positive
Negative
Negative
Attitu
de to
war
d se
lf
Attitude toward others
![Page 24: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/24.jpg)
ASSERTIVE BEHAVIORStroking
Stroking is define as any act of recognition for another, such as physical, verbal, and non-verbal contact between people.
![Page 25: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/25.jpg)
ASSERTIVE BEHAVIORStrokingTypes of strokes Positive strokes- they feel good when they
received, and they contribute to the recipient’s sense of being OK.
Negative strokes- hurt physically or emotionally and make the recipients feel less OK.
![Page 26: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/26.jpg)
ASSERTIVE BEHAVIORStrokingTypes of strokes Mixed stroke Conditional strokes are offered to
employees if they perform correctly or avoid problems. Ex: “I will give you a bonus of 10,000 pesos if you sell 2 more condo units in 2 months”
![Page 27: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/27.jpg)
ASSERTIVE BEHAVIORStrokingTypes of strokes Unconditional stroke are presented without
any connection to behavior. Although they make a person feel good, but they may be confusing to employees because they do not indicate how more strokes may be earned. Ex: You’re a fine employee.
![Page 28: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/28.jpg)
POWER AND POLITICS
Power is the ability to influence other people and events.
![Page 29: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/29.jpg)
POWER AND POLITICSProbable relationships of interpersonal orientations
with conflict resolution strategies and behavior
Interpersonal Orientation
• I’m not OK - You’re not OK
• I’m not OK - You’re OK• I’m OK - You’re not OK• I’m OK-You’re OK
Conflict Resolution Strategy
• Avoidance• Smoothing• Forcing• Confronting
Probable Behavior
• Nonassertiveness• Nonassertiveness• Aggressiveness• Assertiveness
![Page 30: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/30.jpg)
POWER AND POLITICSTypes of Power
Personal Power Legitimate Power Expert Power Reward Power Coercive Power
![Page 31: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/31.jpg)
POWER AND POLITICSEmployee can respond in one of three
ways: Resist Comply Commitment
![Page 32: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/32.jpg)
POWER AND POLITICSOrganizational Politics
Organizational Politics refers to intentional behaviors that are designed to enhance or protect a person's influence and self-interest.
![Page 33: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/33.jpg)
POWER AND POLITICSInfluence and Political PowerPossible responses to the use of power
Resistance CommitmentCompliance
![Page 34: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/34.jpg)
POWER AND POLITICSInfluence and Political PowerSeven steps to follow increasing
influence:1. Treat the other party as a potentially2. Specify your objectives3. Learn about the other party's needs,
interests, and goals 4. Inventory your own resources to identify
something of value you can offer
![Page 35: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/35.jpg)
POWER AND POLITICSInfluence and Political Power5. Assess your current relationship with
the other person 6. Decide what to ask for and what to
offer 7. Make the actual exchange that
produces a gain for both parties
![Page 36: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/36.jpg)
POWER AND POLITICSInfluence and Political PowerTwo of the most popular tactics are social
exchanges and alliances of various types:1. Social Exchange - implies that 'if you'll do
something for me, I'll do something for you". It relies on the powerful norm of reciprocity in society, where two people in continuing relationship feel a strong obligation to repay their "social debts" to each other.
![Page 37: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/37.jpg)
POWER AND POLITICSInfluence and Political PowerTwo of the most popular tactics are social
exchanges and alliances of various types:2. Aliance - in which two or more persons
join in a longer-term power group to get benefits that they mutually desire.
![Page 38: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/38.jpg)
POWER AND POLITICSInfluence and Political Power
Another popular path toward political power is to become identified with a higher authority or a powerful figure
in an organization.
![Page 39: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/39.jpg)
POWER AND POLITICSInfluence and Political Power
Another popular way to acquire political power is to give service selectively to your supporters.
![Page 40: HBO Chapter 11 Interpersonal Behavior](https://reader036.vdocuments.site/reader036/viewer/2022081421/58b881641a28ab44078b6137/html5/thumbnails/40.jpg)
POWER AND POLITICSInfluence and Political Power
Another tactic is to acquire power and status symbol.